WellCome Wellness image

WellCome Wellness

Nail salon Fitness center Spa Massage spa Spa and health club Sauna Wellness program Athletic club

😠 Two weeks ago, a man started jerking off next to me in the sauna. I immediately confronted him about his behavior and immediately informed the Front Office manager about this incident. I felt very unsafe and was shocked. Yesterday the manager informed me that this regular guest (who comes via OneFit... People often mention sauna, guests, rules, wellness, Classpass, behavior, hotel, pool, staff, reception,


Address

Hendrikje Stoffelsstraat 1, 1058 GC Amsterdam, Netherlands

Website

fashion.wellcomewellness.nl

Contact

+31 20 810 0828

Rating on Google Maps

3.90 (87 reviews)

Open on Google Maps

Working Hours

  • Friday: 7 AM to 10 PM
  • Saturday: 8 AM to 10 PM
  • Sunday: 8 AM to 10 PM
  • Monday: 7 AM to 10 PM
  • Tuesday: 7 AM to 10 PM
  • Wednesday: 7 AM to 10 PM
  • Thursday: 7 AM to 10 PM

Featured Reviews


Frequently mentioned in reviews: sauna (19) guests (11) rules (11) wellness (7) Classpass (7) behavior (6) hotel (6) pool (6) staff (6) reception (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Suus A. 4 months ago on Google • 12 reviews
    Two weeks ago, a man started jerking off next to me in the sauna. I immediately confronted him about his behavior and immediately informed the Front Office manager about this incident. I felt very unsafe and was shocked. Yesterday the manager informed me that this regular guest (who comes via OneFit) can continue to come 😮😭He has denied his action and is still welcome in the sauna. I honestly think that as a manager in this business you have to prioritize two things very carefully: that guests comply with the rules of conduct and that guests feel safe in the sauna. In my opinion, something is really going wrong here... Very unfortunate! What is also bizarre is that this is the second time this man has crossed the line. The manager told me that he had previously confronted him about inappropriate behavior in the hotel gym. #mismanagement
    9 people found this review helpful 👍

  • 5/5 Hannah S. 3 months ago on Google • 204 reviews New
    Met very nice and kind people in the sauna. Swimming pool was nice and warm and the employees were very nice!
    3 people found this review helpful 👍

  • 3/5 Niek T. 7 years ago on Google • 241 reviews
    Very small, but they made efficiently use of the little space. For the price it's okay. There is no supervision over the pool and steam rooms...
    1 person found this review helpful 👍

  • 3/5 Kaj J. 6 years ago on Google • 63 reviews
    Don't expect too much. It's a hotel spa. The pool is okay. But they use it for swimming classes for kids during every weekday afternoon. The pool can be crowded in the evenings and closes at 9.45. The sauna space is pretty basic and hotel guests often ignore sauna etiquette. The staff isn't very service oriented. The yoga and pilates classes Tuesday nights and Sunday mornings are recommended, even though they're held in the hotel's conference rooms and attendance is sometimes too high for the room.
    4 people found this review helpful 👍

  • 1/5 Tjasa 1 year ago on Google • 7 reviews
    I went for the brow appointment today. Half of my (left) brow was completely waxed away! I mean COMPLETELY. Disappointed and angry doesn't even describe half of the things I am feeling.
    4 people found this review helpful 👍

  • 1/5 Amber Nicolaas P. 1 month ago on Google • 9 reviews New
    I have been a regular customer at the wellness center for +-4 years, with great pleasure! However, in the last year or so it has become increasingly common that groups of boys or a single man do not want to adhere to the rules of wellness. This mainly concerns the most important rules: no swimwear and no telephones. Very important rules because you (especially as a woman) are extra vulnerable when naked, and if there are (groups of) men who do not adhere to them or even take telephones with them, this will seriously unbalance the relationships and create a feeling of insecurity. I know many people (mainly women) who no longer come to the wellness center in the evening because of this behavior of fellow guests and the limited control and consequences thereof. I have been experiencing the story below almost every week for the past few months and I notice that the bad behavior is starting to get more and more out of hand in frequency, perhaps it also attracts other bad behavior in others. I can confirm Suus's story because I witnessed it. Out of control again a few weeks ago. Three young men walked into the sauna wearing their swimming trunks and I kindly but clearly pointed out to them that it was a nude sauna. They didn't care and I walked to reception. When the woman at the reception pointed it out to them, they pretended they were wearing their swimsuits under their towels. They lied. I insisted that they were indeed wearing them and other guests who were able to watch the whole thing confirmed this. A heated and insulting discussion arose towards me and the girl at reception, I believe they decided that they first wanted to sit out the sauna round for a while and then take off their swimming suits instead of immediately (by the way, more then enough reason to throw these people out immediately and not to admit them in the future! Not adhering to the rules, insulting staff and guests!) Then the reception from upstairs was also called in, they had now taken off their swimming suits and she thought that they could stay, because they had already paid (well, I and all the other guests, several of whom left in response to this event, had also paid!). I no longer felt comfortable relaxing in the sauna with these men, so I decided to leave the sauna myself. I had only been there for 5 minutes... I understand that there is no security in the wellness and that the girls at the reception cannot handle large groups of men, but make sure that groups of +2 men are not allowed into the sauna at all, in advance. That it is clearly stated (including in French, it is often French people who 'supposedly' do not understand the rules) what the rules are in the sauna, with the most important rules in bold (no telephone/cameras and naked with a towel). The house rules are not at all clearly visible now. And institute a no-nonsense policy: if you don't stick to the rules, you have to leave. If you insult staff or other guests who speak to you about this, you will no longer be welcome in the future. No cash back. Or yes, but I don't think it's a good reason that if you pay entrance you're allowed to misbehave! If you want to keep this sauna livable, do something about it. If you don't know how, the regular circle of guests would be happy to help you with it, for example, because everyone finds it disturbing and wants to do something about it. I would be happy to take this review down if action is taken.
    3 people found this review helpful 👍

  • 1/5 Arnab M. 4 years ago on Google • 4 reviews
    Receptionist "quizzed" me to return my key deposit, as if I was trying to steal keys. Absolutely embarrassing and racist behavior. What a way to finish a relaxing sauna. 11 December @ 22:00.
    3 people found this review helpful 👍

  • 3/5 Mike van P. 1 year ago on Google • 108 reviews
    I guess fashion does not equate efficiency Nice hotel but just does not cut it to hold a business meeting. Lack of power plugs on the table. Lack of keys for people meeting in the workshop to enter and leave. Difficult kitchen to actually get 5 dishes ready at the same time even though ordered 30 minutes before going to the brasserie to eat. All in all a bit of a hassle. Parking was efficiently arranged and they even had ladies parking.
    1 person found this review helpful 👍

  • 1/5 Omar N. 1 year ago on Google
    I have been a loyal customer of the WestCord wellness, I booked over 30 sessions on Classpass and encouraged many friends and family to also tag along. I booked an appointment for the sauna/gym/pool in 8/29/22 - 3pm, I tried to calling reception a handful of times to see if I can get my cousin to also join, however, no answer as nobody was available at the desk due to everyone being busy with treatment, after the 5th dial, I finally got a response, and the response was disgraceful. The lady on the phone was extremely rude, abrupt and unhelpful. I requested to book a double appointment on Classpass at two different timeslots so my cousin could join me (in the past, I managed to do this at your organization with ease) and many other partners of Classpass allow this with zero problems, however, the lady said 'NO!' in such a mean tone, sounded harsh and personal. The entire interaction was very aggressive, patronizing and unpleasant. I decided to go to another gym so I can take my cousin with me, after calling again and requesting the receptionist to check me in so I do not get fined by Classpass, she agreed, only to find out later that she did not check me in and in fact cancelled my appointment, which lead to me getting fined. I understand that some of your employees like to work by the rule-book, but this does not make sense when other WestCord staff are lenient and easy-going. I advise WestCord to improve their customer service friendliness and train staff to all be on the same page, because it is unprofessional how you operate.
    3 people found this review helpful 👍

  • 4/5 Kshitij D. 1 year ago on Google • 126 reviews
    Great spa and service. Staff is super friendly which makes the visit worthwhile. My only complaint is that if something is broken (for example Sauna lamp), it takes months to fix it.

  • 5/5 Kirill 4 months ago on Google • 31 reviews
    Great place if you have OneFit. Usually not that crowded, and quite clean. The only problem is the Steam Sauna isn't working 80% of the time, but otherwise it's pretty nice. If you don't bring your own towel the rental cost is 5-10 eur, and the slippers (actually pretty good quality! you can re-use them later) are 5 eur.
    1 person found this review helpful 👍

  • 5/5 Stela N. 4 years ago on Google
    Nice spt in Amsterdam
    1 person found this review helpful 👍

  • 5/5 Manpreet S. 4 years ago on Google • 10 reviews
    That perfect spot to hang out with your partner, enjoy the clean sauna and swimming pool. The mini gym is perfect for your workout, as it’s not super busy.

  • 1/5 Meida W. 1 month ago on Google • 8 reviews New
    If i can give minus, I will MINUS 5 star. REALLY UNPROFESSIONAL N REALLY BAD. The wellness just cancell the appointment on the day I supposed to have a massage treatment WITHOUT any notification at all. The only explanation they could give is that Classpass holder has LOWER ranking than hotel guests. If the wellness cant commit and cant handle classpass holders, then they shouldnt join the program at all!!!!

  • 2/5 Dorine m. 3 weeks ago on Google • 4 reviews New
    Great sauna for the price, but as other reviews state, there is an unsafe atmosphere so I would not go there alone as a woman. There are many more men than women and some of them indeed do not follow the rules, wear swimwear/underwear and sit on their phones in the nude area.

  • 5/5 Marinda S. 4 months ago on Google • 3 reviews
    Just had a wonderful massage with Dina😊I will definitely come back for that!!👍

  • 3/5 Eva S. 1 year ago on Google
    I can't recommend this place. Gym area is absolutely small. Maybe for 3 -4 persons maximum. No space to pot your mat for example. 4-5 machines - which is almost nothing.

  • 5/5 Rianne B. 9 months ago on Google
    Great place and great staff! Definitely recommend!

  • 4/5 Leon I. 2 years ago on Google
    Decent spa, can be a bit busy for it's size

  • 5/5 Sylwana S. 5 years ago on Google
    Nice service and really good gell manicure :)

  • 5/5 Nadia De w. 5 years ago on Google
    Small sauna but relaxing, also nice because you can book treaments at the same day!

  • 1/5 Carrie T. 9 months ago on Google • 1 review
    Do not book this salon through Classpass. They have cancelled my appointments several times at the last minute resulting in me losing points. If they want to prioritise hotel guests, then they shouldn't offer their services on Classpass.
    1 person found this review helpful 👍

  • 1/5 Nina G. 4 months ago on Google • 1 review
    Hmm, this thing stinks... I wouldn't leave it alone Suus! Disgusting cronyism. They won't see me there anymore!
    1 person found this review helpful 👍


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