1/5 Artin T. 6 months ago on Google • 51 reviews
I
made
a
reservation
at
this
hotel
approximately
one
month
before
my
trip
to
Amsterdam,
where
I
was
headed
for
a
work
event.
Although
I
hadn’t
previously
stayed
in
this
particular
area
of
Amsterdam,
I’m
no
stranger
to
the
city,
having
stayed
in
numerous
hotels
during
past
visits
without
any
issues.
To
start
I
needed
to
cancel
due
to
personal
reasons.
I
reached
out
to
Trip.com
to
inquire
about
amending
or
canceling
my
hotel
reservation,
mainly
because
I
had
accidentally
booked
two
hotels
(pay
on
arrival),
and
no
charges
had
been
made.
I
also
inquired
about
rescheduling
my
operation
date,
as
I
was
informed
that
nothing
could
be
done
regarding
my
hotel
booking.
This
created
a
significant
amount
of
stress,
as
you
can
imagine.
Additionally,
I
requested
a
room
with
two
separate
beds,
as
I
was
traveling
with
a
work
colleague
who
would
be
sharing
the
room.
However,
upon
our
arrival,
we
were
given
a
room
with
a
double
bed
instead.
On
the
day
we
were
due
to
arrive,
our
flight
was
canceled
due
to
technical
issues
with
the
plane.
We
promptly
contacted
the
hotel
to
inform
them
that
this
was
beyond
our
control
and
that
we
would
be
accommodated
on
a
flight
the
following
day,
which
would
leave
us
with
only
one
night
in
the
hotel,
despite
having
originally
booked
for
two
nights.
However,
upon
our
arrival,
it
seemed
as
though
the
hotel
was
unaware
of
this
situation.
We
were
informed
that
we
were
still
required
to
pay
for
two
nights,
amounting
to
nearly
€500
not
including
breakfast
or
dinner.
The
receptionist’s
attitude
was
rather
condescending
and
sarcastic,
which
only
added
to
our
frustration.
I
had
read
reviews
about
this
hotel
before
my
stay
but
assumed
that
our
experience
might
differ.
Unfortunately,
that
was
not
the
case.
The
hotel’s
location
was
inconvenient,
and
the
decor
appeared
outdated
and
poorly
maintained.
The
bed
had
stains.
Our
room
had
damp
marks,
and
the
heating
system
didn’t
function
properly.
Overall,
my
stay
at
this
hotel
left
me
extremely
disappointed.
In
fact,
I
ended
up
booking
an
alternative
hotel,
the
Holiday
Inn,
which
provided
an
incredible
experience
at
a
much
lower
price
point.
The
stark
contrast
between
the
two
accommodations
only
highlighted
the
shortcomings
of
my
stay
at
the
initial
hotel.