1/5 Danny B. 5 months ago on Google
FREEZING
ROOM,
NO
CUSTOMER
SERVICE!!!
I
had
a
bad
experience
at
this
hotel
due
to
having
no
heating
in
my
room
for
a
particularly
cold
night
in
mid
October.
I
complained
to
the
night
receptionist
that
my
room
was
freezing
cold
and
a
draught
blowing
through
the
windows
meaning
I
could
not
sleep.
I
had
tried
to
play
with
one
of
the
radiator
controls
but
no
heat
was
forthcoming.
No
alternative
room
was
offered
(
I
think
they
were
full).
The
night
receptionist
did
not
offer
to
come
to
my
room
to
check
the
heating
over
either.
I
was
told
that
the
heating
was
not
working
at
all
and
it
would
be
fixed
in
the
morning.
I
was
given
an
extra
duvet.
I
slept
fully
clothed
and
was
cold
all
night
and
developed
a
cold
from
this
stay.
The
next
day
I
complained
and
checked
out
and
asked
for
a
refund
for
my
remaining
night.
I
was
told
this
couldn't
be
done
now
and
had
to
be
sent
by
email.
As
I
was
in
a
rush
for
a
tradeshow
I
left
and
later
complained
through
my
PA.
Despite
numerous
emails
I
have
had
no
refund
for
the
night
I
did
not
stay
due
to
checking
out..
Their
response
was
that
the
radiators
were
turned
off
and
needed
to
be
turned
on
with
both
radiator
controls.
I
can't
vouch
if
this
was
true
or
not,
but
even
if
it
was.
1)
Why
was
the
radiator
turned
off
in
the
first
place
on
such
a
cold
night
and
the
room
ice
cold?
2)
Why
was
there
no
instructions
on
how
to
turn
the
heating
on
should
it
not
be
on
in
the
first
place
(ie
turn
both
dials
not
just
one)?
3)
Why
didn't
the
night
receptionist
come
to
the
room
to
see
if
he
could
help?
4)
Why
did
the
night
receptionist
tell
me
the
heating
was
not
working?
Location
good
for
transport,
but
nothing
else
is
good
at
this
hotel,
particularly
Customer
Service.