Sam Houwen is a fraudster. He buys all his stuff at cheap after sales and askes for his warranty at real Montblanc shops. Just to get a better deal. He's a real profiteer and tries to push deals by threatening giving bad reviews. Sorry, I was just a innocent bystander but had to say this.

The shop itself is very nice and elegant, staff were trying to be helpful. Yet, customer service is horrible overall. I handed over my pen for some works the shop told me they will contact me on when to pick it up I tried calling them after three weeks for the update but no one answers the phone so I sent emails to the customer service, due to COVID-19 the shop was closed which is understandable, I requested if they would be able to ship it to my address so they said we will ask the shop manager and then complete silence. I sent an email and they asked me again to wait, today I found by chance that the shop is open and opening times are till 18:00 I called them but there’s a message in German which I didn’t understand so I headed there to reach the shop at 17:02 to find them closed and a note on the door. They refused to let me in and have to go back tomorrow. A real horrible and miserable service for such an elite brand.

I rate this MB boutique above all others. The service was amazing, even though i was only buying a small item. They had a selection of old "deleted" inks which they dug out and generally bent over backwards for me. I love visiting this shop - the new shop looks great. the salespeople aren't pushy or arrogant, the selection in stock is vast - only boutique id put on par with this is the new one in Hamburg.

I have never being treated so bad in a Montblanc boutique as I was there. I was asking for a repair but the person in charge was rude and unhelpful from the beginning and with excuses he wanted me and my wife out of there, we felt so uncomfortable... I will change from this premium brand to other... it is supposed that I not just payed for a great quality products but excellent customer service... after pandemic things have changed, it looks like many premium brands are not worth it anymore ...

Pleasantly surprised by the super friendly staff. Irina, thank you for your help. Walked in to find out more about the Montblanc X Bape, but of course I was too late. Pity they also didn’t have the Montblanc X Denis Meyers. Feasted my eyes on the smart watches, am considering this.

Very caring personnel and lovely ambiance. Loved it

(Translated by Google) From my Mont Blanc watch of around € 4700, which I bought a few months ago, the leather strap and the leather strap are broken at the buckle so I can't wear it now. They could do nothing in the MontBlanc store, according to the staff, the guarantee on leather straps expires when you walk out of the shop door. I have a second watch and different pens from Mont Blanc and a leather wallet and a laptop bag. And aftershave. But I'm completely done with them. The arrogance and the lack of service are below all levels. (Original) Van mijn Mont Blanc horloge van circa €4700, dat ik een paar maanden geleden heb gekocht is het leren bandje een leren ringetje bij de gesp gebroken dus ik kan het nu niet dragen. In de MontBlanc winkel konden ze niets doen, de garantie op leren bandjes vervalt volgens het personeel op het moment dat je de winkeldeur uitloopt. Ik heb nog een tweede horloge en verschillende pennen van Mont Blanc en een leren portefeuille en een laptoptas. En aftershave. Maar ik ben helemaal klaar met ze. De arrogantie en het gebrek aan service zijn beneden alle niveau.

Apparently the local ownership has changed. Something is off with the sales team which looks tense or tired all the time. Former personnel (who could also advise on products than only sell) absolutely missed. You cannot pay with Amex (although the pos machine accepts it but they don’t) which is absurd for a high end brand like this. For places like this, it is either one or five stars, hence one. I really hope owner manager reads this , because it is little a Tabatha situation here.

(Translated by Google) A great store where you are served pleasantly, quietly and very customer-friendly. Of course you pay for Montblanc service, but that is also maximum. In this case you as a customer are also a real customer and that gives a good feeling. So highly recommended. (Original) Een prima winkel waar je prettig, rustig en heel klantvriendelijk wordt geholpen. Natuurlijk je betaalt voor Montblanc service maar die is dan ook maximaal. In deze zaak ben je als klant ook nog echt klant en dat geeft een goed gevoel. Een aanrader dus.

Not a special Mont Blanc boutique. Cozy and nice, set in a nice street. The service was kind and accommodating as usual.

Very nice staff

(Translated by Google) Very professional service, my pen has been restored to good condition and helpful tips have been given. (Original) Zeer professionele dienstverlening, mijn pen is weer in goede staat gebracht en er zijn helpvolle tips gegeven.

(Translated by Google) Very poor service. Asked if my fountain pen could be fixed, it has fallen to the point. I was told that a flat rate of 89 euros is applied for all repairs, regardless of what is going on and what needs to be repaired / replaced. Asked if the employee was sure of this, yes that was the case. So even if the golden dot needs to be replaced? Yes sir, that's the case. Incidentally, the 89 euros on my first visit was 79 euros. When I took the pen with me for repair it turned out to be 89 euros of which I thought a la, that 10 euros, it is fine because I am happy that my pen is being repaired for this flat rate. After weeks I receive a message with a request to pay 203 Euros, or research costs of 36 euros (totally no service in my view) which was said before that there will never be calculated with research costs. Response from Mont Blanc: Yes, it is perhaps somewhat unclear that we have communicated but this has to be paid for. Completely different story than I was told in the shop when offering my pen. Greetings, Peter (Original) Zeer slechte service. Gevraagd of mijn vulpen gefixt kon worden, deze is gevallen op de punt. Mij werd verteld dat er een flat-rate gehanteerd wordt van 89 euro voor alle reparaties, ongeacht wat er aan de hand is en wat er gerepareerd/vervangen dient te worden. Gevraagd of de medewerker hier zeker van was, ja dat was het geval. Dus ook als de gouden punt vervangen dient te worden? Ja meneer, dat is het geval. Overigens was de 89 euro bij mijn eerste bezoek 79 euro. Toen ik de pen mee had genomen ter reparatie bleek dit 89 euro te zijn waarvan ik dacht a la , die 10 euro, het is prima want ik ben blij dat mijn pen gerepareerd wordt voor deze flat rate. Na weken lang ontvang ik een bericht met een verzoek 203 Euro te betalen, of onderzoekskosten van 36 euro (totaal geen service in mijn optiek) waarvan te voren werd gezegd dat er nooit met onderzoekskosten gerekend wordt. Reactie van Mont Blanc: Ja, het is wellicht wat onduidelijk gecommuniceerd van ons maar dit dient wel betaald te worden. Compleet ander verhaal dus dan mij werd verteld in de shop bij het aanbieden van mijn pen. Groet, Peter

(Translated by Google) Good store, knowledgeable staff! (Original) Goede winkel, deskundig personeel!

(Translated by Google) I have a lot of Montblanc products at home, so in other words a loyal customer, but they don't give home something simple that breaks after a month. Will never buy from Montblanc again and also advise against this to anyone in the future, badly disappointed in this company. (Original) Ik heb veel producten van Montblanc in huis, dus met andere woorden een trouwe klant, maar er iets simpels opgelost moet worden wat al na een maand kapot gaat geven ze niet thuis. Zal nooit meer iets kopen van Montblanc en ook dit iedereen afraden in de toekomst, zwaar teleurgesteld in dit bedrijf.

The customer service for such an elite shop is very very poor. No flexibility, and quite a rude salesman on the line with no other option, very disappointing

Good staff, learned a lot about upcoming releases.

Very friendly and helpful staff. Well stocked with most mont blanc products.

A lovely lady made my purchase a real experience which was what I wanted. She was so kind and took her time and was not pushy at all. I went in to browse but decide to buy a pen as the experience was just as important to me as the pen itself. Would thoroughly recommend purchasing from this shop.

The Mont Blanc store in Amsterdam gets 5 stars because their customer service is spot on. Very good, always friendly. Every time there is something wrong with my fountain pen, they will have it repaired and I get it back as if it was new. Just spot on