I was waiting for 50 minutes before entering the store . 45 mins while waiting in line the Host came out asking Hi English or Dutch ? Then she said due to shortage of staff the waiting time will be longer . Inside the store , after 10 minutes same host came offered drinks. I had tea and the tea cup saucer was filled with water and no napkins given , tray was messed with hot water spilling out from the saucer. After 40 minutes waiting Inside the store a super tired exhausted looking lady came. She complained same thing shortage of staff. Then I asked few items it took so long to get back from their stock room . She was looking so tired that I don't want to disturb her and my overall experience and expectations was super disappointed. I asked for few items to feel and touch and nothing available. So I left the store empty handed. This is not LUXURY to me .

One of the poorest experience I have ever had in an Hermes store, and I traveled to the most around the world. I was served by Chad and he, and the other staff as well, were rude, impolite, arrogant and not to mention RACIST to foreigners without any shame. They refused to sell products and wouldn’t even listen to what we wanted. Staff needs to be changed or managed properly as they are the face of the company in Holland and they definitely gave a bad image of service already. Never will I visit this store again and you have lost a customer!!

Walked in and wanted to look at hand bags they said make appointment. Shop was clearly not busy . Disappointed put me off the brand . They need better people to manage. They lady was rude like it was her shop

i have been to this place quite a few times. Stuff is nice, welcoming and friendly. the place is located within walking distance from the city center. the exterior is the following Hermes store is unique and mesmerizing. if you are not a customer of Hermes, at least I would advice to pass by and check out how beautiful the store is

Worst shopping experience ive ever experienced. And im not talking about the variety of products, but how badly the customer service is. They are very arrogant and racist to arab people (especially an employee named Chad, tall with blonde hair). All employees keeps saying no variety before telling them my shoe size, which is extremely rude & unprofessional.

This place is a tragedy…I can deal with the waiting in line but not bad customer service. This place had an hr wait and top of that, the brunette Caucasian(Italian accent) the worst customer service in Amsterdam. She not only didn’t know much about Hermes products but was beyond short and rude with everything that came out of her mouth. Seriously, they need to fire her. This place wasn’t like this 4 years ago when I was here, quite the opposite.

I wanted buy a watch but they do not have the model I wanted in stock. I stayed about 1 min longer and the old sales woman who helped me asked if I wanted something else. I answered I was waiting my daughter finishing her cup of water. Then she made a really arrogant, unpleasant face at me. How rude. I would never visit that store again.

I waited roughly an hour outside to pick up an order. Once inside I stated the purpose of my visit. The lady at the front door brought me my order which I asked to see. Her response was that ‘it was just a pick-up’. I explained that I had purchased the order on-line and would like to see the product (present for my daughter). This happened so quickly; I felt I was being rushed. The salesperson showed no interest in me as a customer; didn’t ask if I was satisfied or if I needed anything else. Her manner was abrupt, unfriendly and unwelcoming. After this brief customer experience I have to say I am very disappointed. As a luxury brand I would expect Hermes to do something about the customer service comments.

Small Boutique and not many collections available here. The staffs were not that friendly.

(Translated by Google) Come here more often, one time you will be helped very well and the other time you will not be looked out of the store ... Don't understand it at all .... (Original) Kom hier vaker, de ene keer word je heel goed geholpen en de andere keer word je nog net niet de winkel uit gekeken... Begrijp er helemaal niks van....

I came at 10am and the lines were quick. The SA was not friendly when I asked the items, she snob and kept looking my dior bag which she might think I couldn’t afford hermes? The other couple who came before me got birkin but funny cos when I asked, she immediately said no bags today. I confronted her she said thats the only bag they have. Seriously at 10.15am only one bag is available? i ended up bought a belt but not any bag as I wished. I got jypsiere mini at the airport anyway at the end which the SA was very nice.

This store is amazingly beautiful, but lacks lots of products. My mother came looking for a new bag, but most of the bags on display were “for display only”. Excellent place to visit, but don’t expect to find too many of the things you want to buy.

As a result of my disappointing customer experience in this shop, I will never be an Hermès customer again. No surprise, shops like this who are resistant to change don’t survive (long) in 21st century where any mass market budget brand online shop provides a better customer journey. To my negative, devastating experience contributed: unfriendly, condescending service. Inefficient exchange procedure. No solution proposed. No actions implemented as a response to negative customer feedback.

Staff is always wonderful, friendly, helpful, fast and kind. Interior is cute. Collection always varies and is amazing. Every visit, a beverage is offered as an additional service. Location is very accessible by any kind of transportation. And look at the transparent bricks that are used on the front, it’s wauwie.

Such a terrible experience. Waiting in line then waiting inside and while I was browsing the security guard proceeded to yell at me to not touch anything, then he followed me upstairs to make sure I was not touching anything. Get your security guard trained correctly to have courtesy for you clients. This is Hermes not some random store you can yell at your clients. Expected better from the store.

I was honestly unsure about going into this store because of all the bad reviews but as there wasn’t a queue I decided to check it out and glad I did. Contrary to everything people say here, every staff I saw smiled at me, asked how was my day and were really kind. I was assisted by this awesome lady, Layla who has so much experience and knowledge. Even though I didn’t manage to buy any bags I did manage to get other items I wanted. I guess there are always going to be haters who smear the reputation of a beautiful place like this because they can’t get their hands on bags. If the Birkin or Kelly are the only things you are after then go to resellers, don’t bother visiting the store because stocks are really low. Please understand SAs need to cater to their own regular clients first before anybody else and even if they wish to help you, stocks availability is also a big factor. Do you think these SAs feel great coming to work everyday and all they have to do is reject customers? Is this store worth a visit based on the staffs, DEFINITELY!

Had to wait for 45 min outside & around 30 min insides, which was a bit tiring. Milani is the greatest SA! She helped me choose the colors & gave her opinion as I was shopping alone. She also checked other items for my friends. I was hesitant between 2 sizes, ended up purchasing the bigger size & left the store, I came back after 5 min as I changed my mind & she didn’t mind to help me get exchange with the correct one even after leaving. Very patient & welcoming! Much appreciated ❤️ downside is that there weren’t many availabilities at the store & many things were out if stock + waiting time.

Sales assistant was so kind and elegant. I bought bag charm which cannot be found easily in any other stores. I have been Paris store as well in EU, but this place is much better in aspect of service and atmosphere, needless to say about collections.

Went there, the employees are busy chating with each other and the stuff that I am looking for was not available.

(Translated by Google) The collection was disappointing. Instead, look at the Hermès site (Original) De collectie viel me tegen. Kijk liever op de site van Hermès

Nice location. Where is only a short 5-minute walk from the Van Gogh museum. This 2-story store isn't particularly big, yet it seems to offer a little of everything. Unfortunately, hand bags are on a quota basis, so while they are on display; chances are most of them are out of stock.

Just amazing

Great shopping..mens grey cashmere coat was fab!

(Translated by Google) 5 stars! Beautiful! Luxury building made of glass and metal, friendly staff and beautiful! (Original) 5 stars! Mooi! Luxe gebouw van glas en metaal, vriendelijje personeel en mooi!

They don't have a lot of products. And the service is so so. So yeah no recommended

Fantastic shop, they take all the time you need for you and got 1 of the best coffee I ever drunk. Thank you Hermes for the experience ♥️

They didn't have much inventory. I wasn't sure if it was because they just reopened... It's a beautiful store so worth a visit just to see it at least.

(Translated by Google) The worst boutique Hermes is over, the staff are not helpful and if you ask them to help you talk aggressively and they tell you that they are busy and they have nothing to do, the boutique itself is a little lost. I think it's the worst hermes boutique, most of the staff were not helpful, some of them were aggressive, if you asked them to help they tell you they are busy and they are doing nothing, i wanted to buy few things but after what i saw i left immediately, and the boutique itself have few collection (Original) أسوأ بوتيك هيرمز مر علي ، الموظفين غير متعاونين وإذا طلبت منهم المساعده كلموك بعدوانية وقالوا لك أنهم مشغولين وهم ماعندهم شي يسوونه ، البوتيك نفسه بضاعته قليله مايستاهل الزيارة أنصح بزيارة فرعهم الثاني اللي بالدام سكوير أفضل I think it's the worst hermes boutique , most of the staff were not helpful , some of them were aggressive , if you asked them to help they tell you they are busy and they are doing nothing , i wanted to buy few things but after what i saw i left immediately , and the boutique itself have few collection

(Translated by Google) I went to the store last year and bought clothes, jewelry, belts, and added up to € 7000. There is no bag, not even bolte. I bought it again today for € 6000, and then said that there was no bag in the old age, and even evelyne 29, I asked my friends who live in the Netherlands, and the staff of a nearby brand said that they could not buy it. Is the manager in the store doing illegal things? What's the matter if I can't even buy an Aline bag when I buy more than ten thousand? (Original) 上年到店 買了衣物 首飾 皮帶 加起來€7000 一個包包也沒有 連bolide也沒有 說年尾不會有包 今天再來買了€6000 然後又說年頭沒有包 連evelyne 29也沒有 問了住在荷蘭的朋友 附近品牌的店員 說他們也買不到 那請問店裡的經理是否在做非法的事情呢？買了一萬多我竟然連一個Aline bag也買不到是什麼一回事？

It’s possibly the worst shopping experience I’ve ever had from all Lux brands. Oh not possibly, but definitely. :)

I went there about 3 months ago, I had to wait almost an hour for an SA to be free, she helped get the right pair of orans and I love them, other then that it was a good experience.

I consistently appreciate the exceptional service at the Hermes Amsterdam store. The staff strikes a perfect balance between friendliness and professionalism, guiding you seamlessly through the selection process. My recent experiences, particularly with the assistance of Louis, have been outstanding. The entire team exemplifies excellence.

This store is located on Boutique Street. The appearance of the store is amazing, I have not seen a more interesting design. I am always glad to come here, because usually the employees are very friendly, honest and try to help. Since the store is not very big, sometimes you have to wait in line outside.

I usually don’t right reviews, but due to the wonderful experience we had at the store, I wanted to share it. I know it could be frustrating waiting in line for a long time but you are getting exquisite products that worth waiting for. I don’t envy staff working in this high stress environment. Regardless of all that, our sales person, Milena was incredibly welcoming, helpful, and with the great attitude. Yes, we might not gotten all what we wanted, but we had a very positive experience and looking forward to coming back for more shopping.

The worst service in the whole City of Amsterdam, the staffmembers let you wait for half an hour without any excuse and pretend not to see you, while I knew exactly what I wanted to buy. Maybe a good idea to send the Dutch staff to Paris, to teach them how to treat clients in a proper way.

Beautiful store, but unfortunately staff is unfriendly. I usually shop in NYC and had a great experience in Madrid. However when I told the workers here what I was looking for (including bringing a rodeo I wanted to match), I was told "oh you don't live here huh. You might have better luck at home". Wouldn't recommend to anyone who isn't a local.

Been visiting ng this store for years every time i am in Amsterdam. The staff is wonderful and always willing to spend lots of time helping you. The selection is very good in my opinion, you cant compare it to france, and you shouldn't. This store is a must to pick up something special when in Amsterdam.

Terrible experience @ PC Hooftstraat. I have now become familiar with high-end shopping, but this is by far the worst experience ever for me. Waiting is fine, but rude and arrogant staff is certainly not (less then 1 star). On the other hand, the Bijenkorf shop of Hermes is much better, and staff is very friendly, a very pleasant experience (5 stars). Therefore 3 stars overall

Beautiful store 🏬 just gorgeous! And very friendly staff as well. Cheers 🥂 to Chad! 🧡

Since the first day I visited Hermes boutique in Amsterdam at the P.C.Hoofdstraat I have had amazing experiences. Specially with my amazing sales associate who always makes me feel at home and who is very attentive and sensible to his clients’ wishes. He makes me appreciate the brands’ quality and history even more. Aside from the amazing products Hermes has, the professional care they give to their clients makes every visit to this boutique exceptional. It just makes me happy every time I need to visit this boutique.

(Translated by Google) Beautiful façade expensive gadgets (Original) Prachtige gevel dure hebbedingen

Shop of the most expensive brands in the world and beautifully designed

Superb Service! Great Products

(Translated by Google) Hermes service ...! Going far! (Original) De service van Hermes ... ! Gaat ver!

(Translated by Google) He welcomed me warmly 🎵 Is Adam fine? I want to go again ☺🙆😄 (Original) 温かく迎えてくれました🎵 アダム元気かな～。 もう一度行きたい☺🙆😄

(Translated by Google) Visited to buy scarf. It is a very beautiful store, and the facade of the glass brick is of architectural design value. The staff were very friendly. While maintaining a humble attitude, they provided wise advice to help them choose products. Not only did they just buy things, they also listened to interesting background stories about the products, which gave them a holistic brand experience. The visit gave me a positive idea of ​​Hermes' brand. (Original) 스카프를 구입하러 방문했습니다. 매우 아름다운 매장이며, 유리벽돌의 파사드는 건축 디자인적인 가치가 있습니다. 스태프들은 매우 친절했습니다. 겸손한 태도를 유지하면서도 제품 선택에 도움이 되는 현명한 조언을 제시했습니다. 단순히 물건을 구입하는 것뿐만이 아니라, 제품들에 대한 흥미로운 배경 스토리들을 듣게 되어, 총체적인 브랜드 경험을 할 수 있었습니다. 이날의 방문으로 에르메스의 브랜드에 대한 긍정적인 생각을 갖게 되었습니다.

Beautiful Luxury shop, very kind and pleasant people, both skilled and knowledgeable buying advisors and on top of that gorgeous handmade French leather goods. Outstanding product quality provided by Hermès Intl SCA.

(Translated by Google) Always beautiful products (Original) Toujours de beaux produits

(Translated by Google) Top service, very personal and attentive. Helped quickly and very friendly. (Original) Top service, heel persoonlijk en attent. Snel geholpen en zeer vriendelijk.

Boutique

Top

(Translated by Google) House bis (Original) Maison bis

(Translated by Google) It was only moved to the current address in 2019. The decoration is now made of transparent glass and resembles a brick design. It is very beautiful! The clerk is also very professional, but unfortunately did not buy what I want 😜 (Original) 2019年才搬到現在的住址，現在的裝潢用透明的玻璃做成類似磚塊的設計，很漂亮！店員也很專業，可惜沒有買到我要的東西😜

(Translated by Google) beautiful store. sweet and polite staff. Hermes is beautiful and very precious. (Original) prachtige winkel. lief en beleefd personeel. Hermes is prachtig en heel kostbaar.

HERMES, bring your wallet

I am a mature Hermès customer. I have shopping experience at different Hermès stores. I received very disrespectful service here. I even think it's discrimination.My sales person is Chad，who bring me a very uncomfortable feeling. He really made me feel that the service gap between different Hermès stores is very big. I am so disapointed with the service at the amsterdam store.I think they dont know how to service a normal costomer.