1/5 Heather O. 10 months ago on Google
I
made
reservations
through
my
credit
card
company
about
month
ago.
Two
weeks
before
my
trip
I
call
to
make
sure
they
had
my
reservations.
First
they
couldn't
find
me,
and
refused
to
hear
any
hotel
confirmation
numbers
since
it
was
through
my
credit
card
company.
They
eventually
find
it,
and
I
ask
how
late
I
can
check
in.
Was
spending
the
day
at
Disneyland,
and
they
said
I
could
check
in
late,
even
when
I
asked
if
it
was
around
midnight,
website
says
latest
check
in
is
3am.
The
woman
says
that's
fine,
someone
will
be
there.
When
I
go
to
check
in,
the
man
says
I'm
too
late
for
my
check
in,
it's
midnight,
also
he
can't
find
it.
Then
he
finds
it,
but
says
that
I'm
still
too
late
to
check
in.
Then
he
says
it
was
rescheduled
to
a
few
days
earlier.
Last
but
not
least,
he
says
that
it
was
canceled
by
a
third
party
and
declined
my
payment.
When
I
ask
for
some
proof,
he
cannot
give
me
any.
We
cut
our
losses
and
go
to
motel
6,
who
checks
us
in
immediately.
The
next
day
I
check
my
credit
card
statements.
Nothing
about
my
payment
being
declined.
So
I
call
the
credit
card
company,
and
now
I
have
to
wait
for
the
hotel's
manager,
because
the
payment
that
they
said
was
declined,
they
magically
now
have,
and
don't
want
to
refund
me.
So
I
was
misinformed,
lied
to,
or
both
by
the
hotel
staff.
But
they'll
try
and
keep
my
money
that
conveniently
reappeared.
1 person found this review helpful š