1/2/2023: The coffee at this Starbucks is on par with the usual standard, and the ambiance maintains that familiar feel. However, the customer service aspect left much to be desired. Our initial encounter with the cashier was marred by agitation, as he loudly declared that each coffee would take an extensive 20 minutes to be prepared. To compound matters, the "Team Leader" figure in charge was incessantly shouting at customers, instructing them to vacate the premises. What was particularly concerning was the leader’s approach to non-English speakers. Instead of employing effective communication, she resorted to even louder yelling, as if volume alone would bridge the language barrier. This not only created an uncomfortable atmosphere but also raised questions about the staff's ability to handle diverse customer interactions with tact and understanding. In essence, while the coffee and ambiance aligned with expectations, the overall experience was marred by the lackluster and unpleasant customer service encountered from the moment of entry.

Worst starbucks experience i’ve ever had was at starbucks city walk. The staff didn’t know their way around, slow service, ordered 3 drinks and a snack and we received just 1 drink. When we approached the barista she told us that what we’ve ordered ( cold brew ) was out and they didn’t even bother to inform us.

My friends and I stopped by this Starbucks in City Walk since we saw on Yelp and Google that they close at 2am. Other Starbucks closes at 8pm or 9pm so we decided to come to City Walk since my friend wanted his coffee. If you're a AMC Stub member then you should use your free ticket to take advantage of not paying full price for parking. This Starbucks location is on the 2nd floor now instead of the 1st floor in its old location. This Starbucks store isn't big, I think it's meant for just people to get their drink and relax outside in their outdoor seating area or to walk around City Walk. My friend got his black coffee and my other friend got the Iced Brown Sugar Oatmilk Shaken Espresso. They enjoyed their drink but it did take a while to come out when they weren't that busy. When we left the store at 10pm, they started closing their door and said they were closed so we were surprise since we thought they close at 2pm.

Perhaps they are short of manpower; the queue is long, and the cashier has to prepare beverages as well. We waited for nearly 20 minutes for a drink. By the way, the staff is very polite, friendly, and helpful.

Andres was one of the best baristas I have ever had the pleasure of ordering from. Great experience and I have had my fair share of frustrating moments at coffee shops but this wasn't one of those times.

Nice atmosphere and great customer service. You can't go wrong with this location.

Good place to chill. I bought a Universal Studio Been There Mug there.

They don't scan the app. 50% upcharge for mugs without a pass, and they started ripping off price tags after I pointed out the discrepancy. Terrible experience.

We were having a great time at Universals. The rides were perfect, all staff everywhere is so friendly, the vibes were fantastic. And then just before leaving we decided to drop to this Starbucks because it was just so conveniently located. That was a big mistake. First of all, always huge line here. Lots of time wasted. It’s hard to find free seats. Second, even after I ordered I had to wait about 30 minutes for my one cup of coffee. 30 minutes (!) for a cup of coffee. It turns out, they lost my order! I reminded them, they said it’s coming and ... more waiting! We came here today at 10.30am and left only at 11.40. More than an hour wasted just for a cup of coffee. People who were behind me got their ordered long time ago, but I still kept waiting. Don’t waste your time, this cup of coffee is not worth it. Go for any other place but stay away from this particular Starbucks. We’ve been here several times and it’s not first time they screw up. They’ve earned their reputation.

Renovation is completed. Unfortunately no indoor seating has been added. Only outdoor seating. The employees are brand new and still learning. Andrea is a great team leader and look forward toward the new employees professional growth.

Quick order line but took 30 minutes just to get 1 drink. And my bagle wasn't how I ordered it!!! Plus only one person was making the drinks.

Insanely long wait. Sold out day at Universal and they had 1 person at cash and 1 filling orders. I went to 2 rides (as single rider) while my wife waited for a coffee. Avoid. Avoid. Avoid.

They look like a Starbucks, but they will not take the app for payment (although the locations inside the park will), they can't seem to keep any food items for purchase, there is no indoor seating, and they are extremely slow getting people through the line. At least once you actually get to place your order (less all the food items they don't have) it comes up fast. Skip this place. Stop at a real Starbucks before you get to Universal, or wait and go to the one inside the park.

Order was not correct, size not correct, but I waited so long for the drink I did not have time to go back. They need to hire more workers especially at a busy place like Universal Studios .

The associate that helped us was so rude! She seemed annoyed for just being there... I understand it's not the most pleasant job, but why give customers attitude. Her name was Gigi and she talked to people like they were peasants....

Was denied of using my birthday coupon and wasn't able to use my app find that very bad for business then what's the point of having the app or birthday coupon if your not able to use it at all Starbucks you should be able to use it they won't be getting any busyness from me so disappointed.

Nice coffee shop but why make customers wait? Maybe they like a line up with human frustration.

Couldn’t even add caramel to my caramel frap when I asked for extra and literally 85% of my drink was cream.. it’s supposed to be a coffee place

It took 35 mins and two follow ups to get a cup of coffee after the order and 30 mins in line to order. Not worth waiting this long for coffee

Pathetic service, awful service. One hour wait for 2 coffees. First you purchase express tickets to the venue so you can complete all the rides in a day and Starbucks universal makes you wait an hour long for couple of coffees. Nothing express about the service only distress.