I used to like this clinic before but now their customer service is terrible. The ladies in front desk are so rude and when I call to book an appointment they mess up and blame it on their system. Apart from that their holding time takes forever and different people answer. The doctors here are always changing constantly every year, ridiculous. Every physical I have is a different doctor. Such a terrible clinic now.

Terrible service. They are not professionals. They are not punctual. They told me that my immigration papers were ready on Monday. I went on Saturday for work. And they weren't ready even signed by the Dr. I had to wait 1hr until the Dr. arrived and signed the papers. The receptionist didn't even know what she was doing. They are not professional while I was waiting for the papers there were other people waiting and complaining about the service

Always crowded, even with an appointment waiting time is long. I brought my daughter for her physical check and it was like the nurse just wanted to get done and didn't even do the urine test. When performing the hearing test, was like if she just pushed all buttons at the same time, it took only 40 secs. And then they make you wait in a room for good 49- 55 mins! Personal seems like they don't like their job and the only good thing about this clinic is they have good Drs. One of them and top of the list Dr Beshai (Mr) Dr Beshai (Mrs), awesome! And Dr Loren. That's probably the only reason this place keeps running. Other than that this place needs a lot of improvement in regards of personal and efficiency.

Horrible incompetent clinic all around. You pay them to help you with nothing. Useless appointments that lasts less than 5 minutes, they never refill medications, instead they send wrong prescriptions. Most unhelpful staff and doctors who are rude and lazy. Staff literally ask you to do their job on their behalf. They never hold accountability, always blaming everything on their system and lose your paperwork. They put you on hold for almost an hour and hang up when you ask for their name.

This is one of the best clinics in Anaheim! My experience always fabulous. Everyone I interacted with whether doctors, nurses or front office, have been very professional. They are genuine, patient, gentle and friendly with all of their penitents. it’s really a Good Samaritan medical clinic as the name refers. I truly appreciate everyone there. thank you for all your help, support and kindness. May God bless all of you! Without a doubt I highly recommend this place for anyone!

The receptionist that took our calls barely speaks English. It was incredibly difficult to communicate with her. The service in the office was good enough, but outside of that it was very bad. They didn't even call us to set up our follow up appointment, we had to call them to set it up. We were on a tight deadline (not our fault) for our I-693 form and could have risked not having our documents ready if we hadn't followed up with them.

You can come to this place if you don't mind them making you wait hours in the lobby everytime. Not only their fees are high to the roof, they charge you $3 for the credit card also.

if you wanna see a doctor quickly i don’t recommend this place it took them a week to send me doctor referral that they wouldn’t send until i called

I miss them! They were always good to me. I STILL am having wierd peeling skin. Still haven't been diagnosed with what's wrong with me. I had patches testing for allergies. That gave 46 page email telling products I can use...oh brother! Lol But I think I need to get back established with them.

Dr.Youssef Beshai is the best pcp ever after i tried more than pcp he is the best ,he is so caring about his patients ,he is calling me if there is any urgent matter at the same time,so professional,the staff is so helpful even if there is no appointments with Dr.Youssef i can scheduale with diffrent providers at the same clinic,all of them are so professional and so organized,they are giving every single patient the same care,i am so lucky that i found a pcp with amazing manners,with alot of care to all his patients,God Bless him and all the staff,i am so thankful to all his effort with me.

Dear Gina, Thank you for your patience, professionalism, hard work, and commitment to excellent medical care. The medications you prescribed for my Kids was very helpful, You are such an amazing PA

Thank you so very much Dr Bishay! I have been coming to this clinic for 10 years, and they go out of their way to make sure your visit is amazing. I would never be able to describe someone who cares this much about my family and I's well being and health. I for sure would recommend the Good Samaritan Clinic to anyone out there! I wish the best of everything to you.

People working there are very professional! The calls are answered promptly, the girls at the front desk knows there work, you are never left on the phone for more than 2 minutes. Doctors are very knowledgeable, they explain to you everything in details leaving you very satisfied and content. All the staff of health providers are polite, warm and tender and willing to give you the best care and service you need ❤️

It is one of the best family doctors clinic , all providers are very good, they care about all patients and they provide the best service to every one .I surely recommend this clinic to all if they care about accurate health service . Thanks Dr. Beshai and all your staff in all departments.

Very helpful and respectful doctors (Dr yousef and Dr Gina) the staff are very polite and helpful .You might experience some wait on appointments but its like every other place. Thank you Dr Yousef and Dr Gina for taking good take of my parents.

I really like this clinic it's great but they don't answers phones it's just a machine so if u hv a simple question is no way u have to go to the clinic..u can't get hold of them i was there for LONG TIME!!!

Worst clinic ever with the worst service. Do not recommend at ALL!!!

I’m a new member here, And when I ask for the appointment they give me after two months and today I was here and I was waiting hour and a half inside the room and nobody take care. This is weird

The worst Clinic I have ever met!!!!!! The staff is sleeping!!!!! No one answers the phone because they don't speak English, they hate the race, they are racists!!!!! For a month I have been waiting for someone to give me a code to make an appointment for my child with a specialist!!!! No one answers, I put myself on hold and then hang up!!!!! If you need a doctor don't look for one here at Good Samaritan!!!!

I would love to see upper management here do something about the poor customer service being provided by the front desk staff. Very unprofessional and rude.

They called me to give me the lab results but for that I had to make an appointment by phone and a payment of 63 dollars on the day of the phone appointment, no one called me because they canceled my appointment. They called me to give me the lab results but for that I had to make an appointment by phone and a payment of 63 dollars on the day of the phone appointment, no one called me because they canceled my appointment.