1/5 Jesse Navarro (. 5 years ago on Google
This
review
is
about
the
SLEEP
CLINIC
...
What
was
supposed
to
be
a
15
minute
drive
turned
into
a
45
minute
drive
on
the
freeway
due
to
an
accident
and
lane
closures...
I
called
to
reschedule
the
sleep
clinic
appointment
but
was
told
That
I
was
fine
and
they
would
put
a
note
stating
I
was
going
to
be
late.
When
I
arrive,
I
check
in
and
the
receptionist
calls
to
the
third
floor
at
the
sleep
clinic
to
confirm
If
I
can
come
in
or
if
I
need
to
reschedule.
Again
I
told
them
it
was
no
problem
to
reschedule.
The
nurse
called
back
and
said
it's
fine
and
I
can
come
up
because
they
were
just
filling
out
the
questionnaire
and
had
just
been
brought
back.
When
I
arrived
on
the
third
floor
I
was
greeted
by
a
nurse
who
welcomed
me
and
started
walking
me
to
the
back
room.
Either
a
receptionist
or
nurse
behind
the
sleep
clinic
reception
desk
said
to
the
other
nurse
"I
don't
know
why
you're
bringing
him
back
there
he's
15
minutes
later
than
he
said
he
was
going
to
be
here
"she
then
rolled
her
eyes
and
shook
her
head
and
started
messing
with
the
keyboard
on
her
computer
very
loudly.
I
point-blank
told
her
she
was
out
of
line
and
tried
to
explain
I
already
called
earlier
to
reschedule
this
appointment
because
I
knew
I
was
going
to
be
late.
It
was
her
office
that
told
me
to
continue
to
the
appointment
and
that
it
wasn't
a
problem.
In
the
middle
of
me
trying
to
say
that
sentence
she
cut
me
off
numerous
amount
of
times
waving
her
hands
and
yelling
"I
don't
care
I
don't
care
just
go
just
go
just
go
to
your
class
you're
already
late
you're
already
late
"and
kept
repeating
herself.
I
could
hear
the
other
members
in
the
waiting
room
gasping
saying
"oh
my
god!"
Also
I
had
my
seven-year-old
and
13-year-old
with
me
at
the
time.
I
asked
to
speak
with
the
supervisor
and
she
smirked
and
said
"whatever
do
what
you
want
"
The
other
nurse
said
that
she
would
make
sure
a
supervisor
was
there
for
me
when
I
got
out
of
the
class
to
which
the
other
lady
piped
in
again
and
said
"yeah
get
to
your
class
I
don't
know
why
you're
wasting
time
here
you
need
to
hurry
up
and
get
to
your
class
go
go
go
go"
and
she
laughed
and
walked
off.
I
then
confirmed
with
the
lady
bringing
me
back
to
the
class
if
there
was
going
to
be
a
manager
available
after
this
class
and
she
said
yes.
The
class
was
over
in
30
minutes
nobody
could
be
found
and
I
had
to
ring
the
nurses
doorbell
several
times
before
somebody
came
out.
Nobody
knew
the
name
of
the
person
behind
the
counter
nobody
could
find
a
supervisor
until
the
original
nurse
who
walked
me
back
said
that
she'll
go
ahead
and
take
care
of
everything
and
she
was
sorry
for
the
situation.
I
asked
her
if
she
was
a
manager
or
supervisor
and
she
said
no,
I
asked
her
why
there
wasn't
a
supervisor
here
like
she
promised
and
she
said
the
supervisor
left
early
for
the
day
at
2:30
and
so
if
I
wanted
to
make
a
complaint
I
would
have
to
make
a
complaint
on
Monday
she
then
said
she
will
talk
to
her
about
the
situation
to
have
a
supervisor
contact
me
Monday.
I
got
home
and
filed
a
formal
complaint
with
member
services.
The
cost
of
my
insurance
was
almost
the
same
either
staying
with
my
provider
and
continuing
to
go
to
Memorial
care
or
switching
and
going
to
Kaiser
Permanente...
I
have
a
few
friends
who
are
Kaiser
Permanente
members
and
they
have
had
positive
experiences
and
it
was
cheaper
to
add
my
entire
family
on
this
plan.
But
I
will
be
switching
back
to
my
previous
provider
once
open
enrollment
comes
up
because
of
the
situation
I
experienced
today.
I
would
potentially
stay
depending
on
how
this
situation
is
resolved.
As
a
new
member
and
my
second
visit
to
a
facility
of
yours
and
this
is
how
you
treat
your
customers?
I
can't
be
the
first
person
that
this
lady
has
talk
to
in
this
manner
and
I
would
be
surprised
if
I
am
the
only
complaint
against
her.
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