Would love your hospital to explain why you think it's okay to dump someone in the middle of the parking lot with a spit mask still on, like they are a piece of trash. Your staff laughing at the situation shows what kind of people you employ. I don't care what the women's back story was you don't leave someone in the middle of a parking lot on the ground suffering and begging for help. Absolutely disgusting and I'm sure this is not the first time something like this has happened this is just the first time you where caught and filmed.

I had a bad experience with this hospital a year ago when my gf kept fainting. They do not provide the best service. They also don’t allow people to go in. They are only allowing people to go by themselves and if they need medical help, they said someone inside can assist. If someone like me can’t wait due to an injury and have the use the restroom, I need assistance. Their wheelchairs are really big and a patient can’t put their own breaks or move around unless there is someone behind to push. I ended up going to Palmdale er instead where the security said they allow a person to go in with a patient for any assistance. I think it’s important to have help by a family or friend.

I had a very bad experience with the ER. Thank God my husband is alive. His diabetes was high up and he was going blind and the infidel Dr. Ashton Ankara sent him home. A few days later he suffered a stroke!!! That little boy sent my husband home to suffer a stroke. And this review isn’t the end of it. It is just the beginning! I asked him twice to keep my husband in the hospital and he sent him home!!! Not acceptable!!! People know your rights. I let them send him home because I thought I had no other choice. But I did. If you feel they’re just rushing people out because it’s crowded and your loved in is pain or needs additional help, don’t let them make you leave!

This is the worst hospital experience we’ve ever had. Due to lack of caring and concern for us and the severity of our situation, we almost lost our 5-week old daughter here. We were sent here from Kaiser Lancaster, who told us the pediatrician was waiting for us. Not only was the pediatrician not waiting for us, we were told by the person checking us in that they don’t do what Kaiser says, they do their own thing. We arrived there at 10:00 am and didn’t see the pediatrician until at least 1:00 pm. We didn’t leave this war zone until 7:00 pm when we were transported to Kaiser Sunset. They did get us out of the emergency waiting room quickly, but between unsanitary conditions (there was blood on the room floor when we were finally taken to a room), uncaring staff (any nurse taking care of our daughter went to lunch at the same time they were caring for our daughter, leaving her limp in our arms, and the pediatrician didn’t care to show up to see us for at least 3 hours - she was paged multiple times, plus we heard nurses making fun of other patients to their face), disgusting curtained rooms with no privacy, a hospital room that had a door that did not close (and everyone walking by watching every procedure being done to our daughter), lack of knowledge from the staff and the shear incompetency (the pediatrician called Kaiser to consult doctors there, and based on the symptoms given over the phone, Kaiser said it was botulism - completely treatable - though the pediatrician didn’t agree; which it turned out to be), and the feeling of hopelessness when you walk through the halls (the Green Zone felt like a zombie apocalypse), it’s amazing that this place is still in existence. The doctors said things like our daughter might have to go on life support without knowing what it was, as I’m holding my daughter motionless. You don’t say that to a mother who is holding her 5-wk old without knowing what you’re talking about. They also constantly insinuated child abuse, asking us over and over if we dropped or hit her. I understand asking because that’s protocol, but not insisting like we were lying. That was uncalled for. We felt that AV saw us as a cash cow, able to do tests and take money from Kaiser by having us as their patients. I didn’t feel our daughter was cared for, and we felt like she was just a number. I hope that someone who thinks about taking their child here would read this and think twice. Our 5-wk old daughter’s health was not prioritized and for that we almost lost her. AV is a horrible hospital and should be shut down. While there, her health was rapidly declining and Kaiser Sunset knew exactly what the disease was with symptoms listed over the phone. It wasn't until we were transferred out of AV and to Kaiser that we felt some hope. Our daughter was given the treatment for botulism from Kaiser 10 hours after leaving AV and recovered in 5 days, instead of a continual lack of care from AV. She recovered quicker than many of the Kaiser doctors had ever seen and she would have recovered more quickly if she was never at AV. I would think twice about trusting your child to such a horrible hospital.

The support staff is beyond exceptional in this place, whoever is in charge of hiring the nurses doesn't settle for just anyone, they made sure to hire the very best of the best. I've never been worried about who was taking care of me here. I've got an odd blood disorder and regularly need to be check to make sure I get to opportunity to continue life, and everyone that's has been with me each time I've been through here has delivered incredible care, caution, and concentration and making sure I have more days to enjoy in the future. Thank you to Antelope Valley and the amazing team of nurses!

Kaiser sends us here for emergency treatment and when we ask for someone to help us they refuse or they don’t have nurses to help you on a wheel chair clearly it’s an emergency situation you all need to be more sensitive to patients that need help then sending us to green zone which is the other side of the hospital I did give 2 stars for the manager Karen who always goes out of her way but she’s not here

Oh wow! just by looking at the reviews I'm shocked. I guess I'm not the only one, how these ignorants at this hospital can't do a simple job to actually care about the patients, especially the compliant department are just the same way. How sad that the only one's that actually are doing more then their jobs, are some of the security guards. They actually don't care about you or you love one's but just to warm up the seats and get paid. Shame on all of you!

I was in the emergency department on December 28 late in the evening until December 29 at 6.00 am. was referred from another doctor with high blood pressure. I had a cardiogram of the heart, a brain scan, and blood tests, but they didn't give me any medical help at all. I sat on a chair all night until the morning waiting for the doctor, and what would be given for high blood pressure, but the doctor never came, and when I complained, why they don't give medicines for high blood pressure, offered only for nausea and cough (I didn't have these symptoms). They didn't give me any results, they didn't give me a discharge, they didn't lower my high blood pressure in any way. As a result, my husband and I were there for about 7 hours, and without waiting for the doctor, we went home to call the kaiser in the morning to give medicines for high blood pressure.

My father in law was a patient in ICU & passed away last night. I just wanted to say thank you to his Nurse Isidro, he was absolutely amazing. Isidro showed compassion, & kindness to the whole family & treated my father in law with the dignity & respect he deserved. He made sure he was comfortable while he transitioned. Thank you Isidro for explaining everything along the way & taking the time to listen to us share our stories about my father in law. On behalf of the whole McKee family, thank you! Your compassion meant the world to us.

Worst hospital that I've ever been to I'm my life, I'm a nurse and I wouldn't work there for any amount of money. Horrible staff and they lack basic knowledge. No compassion or empathy for their patients, it's very sad that there have been no improvements in all of these years. My son was brought in by ambulance and when I asked to see him at first they said he was in the green zone and then they told me that they couldn't find him and were paging him. His oxygen saturation was in the 80's and they put him in a hallway without oxygen or anything and forgot where he was. I was not allowed to go in the back to look for my son and the lazy charge nurse just kept telling me to call him on his phone. People die in hallways unsupervised at this hospital I wouldn't want my worst enemy to go here they need to be shut down.

This place is absolutely disgusting! The system here is so horrible. Trying to reach urgent care for a life death situation was taken as a joke. The staff here are very unprofessional, very unsympathetic towards their patients, the staff there love to laugh and make fun of patients for being “dramatic” and commonly move them to green zone if their care wasn’t necessary. If you need to be seen urgently or its serious don’t waste your time with AV Hospital one of the worst Hospitals out there.

Yesterday I took my five year old daughter to the ER for being sick. It ended up being something serious. The staff was so good with her. They were attentive. We were first in the green zone. They gave her a stuffed animal. The only complaint is that it took 7 pokes to get in her vein. (She was dehydrated). My daughter was then moved to the Blue zone. Her nurse was Ian and he was amazing. He seemed genuinely upset about the amount of pokes she went through. He had to put another one in. He took his time looking for a good vein. He got it on the first try easy. She didn’t even cry. He made jokes and made the situation lighter. If she’d cry he would come in the room and ask if everything was okay. He was amazing. My daughter got transferred to the children’s hospital in LA. They needed to poke her and she didn’t want them to. She wanted Nurse Ian to do it.

My dad (93 years old) was taken to the emergency room at around 11 am. We left 12 hours later at 11:10pm!!!!!! Things just moved at a snail's pace. The person in the bed next to him changed three times in the time he was there. I know all cases are different, but for goodness sake, WHY do things have to take so long? The poor man was so tired and hungry (they didn't want him to eat anything until all tests were completed); he was ready to rip all the wires out after about 11 hours. The staff is nice - it is mostly that it takes so long, you don't know what is happening. They told him he could leave and that they would call me when his IV fluids were done, but no one checked on him for almost an hour, and he just sat (I was getting an overnight bag so I could stay at his house). The staff just keeps stalling. Are they understaffed? I don't understand why it has to take so long. On a positive note, De'Andre, the young man who helped my dad dress, get into the wheelchair, and into the car, was wonderful. A sweet sense of humor to put the patient at ease, a gentle and efficient manner - he performed his job in such a way as to keep the dignity of the patient intact. Thank you, De'Andre.

The only reason this hospital even deserves a star is because of the amazing nurses. Other than that this is one of the WORST HOSPITALS ever. The only reason we even come to this hospital is because we have Kaiser and there isn’t an actual Kaiser Hospital here in the AV and this hospital is the designated hospital for Kaiser patients out here because they have contract with Kaiser. My husband was transported here by ambulance yesterday morning, in the afternoon the doctor decided to admit him, here we are over 24 hours later and my husband STILL has not been given a room!!!! This hospital, especially the ER, is always disgustingly FILTHY and definitely NOT up to JCAHO standards. This is NOT the type of care that we or our insurance pays for!!

My mother was taken by ambulance to the emergency room 5 days ago. The staff was professional, helpful and caring. She was admitted to the 3rd floor after a few hours wait for a room because they were very busy. Once upstairs my mother had absolutely the best nurses both day and night shift taking care of her. Her doctor was very thorough and kind. All of the hospital staff was very professional and attentive. No one ever wants their family member to be in the hospital, but our experience with AV Hospital was a positive one. Thank you for all your care. We appreciate all of you!!!

The ED staff was Exceptional, pleasant everyone was very nice, and it’s is nice to be treated well since your baby is the patient in need of help especially as a scared mom. Caring, smiling and laughing is a good atmosphere for patients. I got all that from the admitting rep Triage, nurses, RT, support staff doctors. The second part was The pediatric nurses who took care of her at the WIP. Such amazing nurses who really do care about the well being of there pediatric patients. It was such a pleasant experience my daughter was well taken care off. Thank you AV hospital for all you do. Continue to be amazing lots off love from my family ❤️❤️❤️❤️❤️ Be grateful to your local doctors, nurses and medical teams, They really try there best.

I’ve been here for 4 days. With a blood clot and infection they keep canceling my medical procedure which is urgent. When I called to speak to the charge Nurse from the 5th floor Carolina I was met with attitude and told it wasn’t her problem. As the charge RN every patient is their responsibility. If you can go to a better hospital down the hill. I see why they are rated low. My life is at risk and they don’t seem concerned.

They have the best nurses and doctors! My dad was in the hospital for his birthday and his nurses were kind enough to get him cupcakes and sing happy birthday to him! Thank you so much to the nurses, doctors, and emt’s that took care of him!

This is the worse place to go for an emergency never again lesson learned. They make you wait a long as time I would understand if they had that day a lot of patients by they didn’t. I got an ultrasound urine test, blood work done. I was waiting for them to call me in so the doctor would tell me what was going on why was in so much pain. Instead a young lady came to discharge me to the waiting area without me speaking to the doctor in regard to my results and my questions I had. I left with so much pain I had to go to another hospital where I was treated professionally and well taken care of. Av hospital needs to do better specially some doctors. That are careless never again going there.

Some of the people who work here honestly don't care. They have a superior attitude and if you explain you need to go home 6 1/2 hours empty ER room still waiting. You can leave we can't hold you but we won't discharge you. Can't explain why your xray that was taken an hour before some others is still not read but the ankle and the whole arm are have been discharge hours ago and came in after

If I could give this hospital 0 stars I would. My sister was taken by ambulance and they had her sitting in the waiting room (which wasn’t full at all) for 4 hours, unable to breathe properly. Wouldn’t even let me talk to a medical professional. They kicked me off the premises, still giving my sister improper treatment without even seeing a doctor yet. Incompetent nurses and doctors. They laugh in your face when you’re obviously panicking. Paige Torres and Eric Martinez (rent-a- pigs at emergency room entrance) were disgusting to deal with, sarcastic, and laughing when I was trying to get proper treatment for my sister who could not breathe. This is a foul place to bring sick people, do not come here. Absolutely disgusting people.

I am so grateful to the AVMC team. From the first person we encountered in the ER to the last when I was transferred out by helicopter, I was treated with the utmost of care. The ER team was so amazing, The ICU team was amazing. They saved my life and I am very grateful. I will never forget when I was being strapped up to go on the helicopter, a nurse that was in the room gave me the kindest compliment and wished me luck. It really gave me hope. Thank you all and everyone at AVMC. Bravo bravo.

I was just at the AV hospital sent from Kaiser. This was my third procedure at this hospital. The first time was for a lumpectomy the second time was for a rhinoplasty sinus operation and this third time was the only time I have stayed overnight. I ended up staying two night. I am so happy and satisfied with the care I received. The nurses were so kind and very thorough with my diabetes care. I have zero complaints. The day nurses busy but responded fast to any requests or questions I had. The night nurses were also very kind and quiet because it was time to sleep. A special thanks to nurse Lolita nurse William nurse Regilio? Nurse Gabby nurse Rogelio and beauty young female nurse with a very difficult name to remember. Thank you for taking such good care of me at my weakest hours.

The security guard with bloodshot eyes refused me ER entry during a medical emergency because I didn't have my papers on hand. I was told I needed proof of vaccination or a COVID negative test! I wonder if they turn away stroke, gunshot or heart attack patients because they don't have papers on hand. I was told the policy is bring your own test results meaning the medical center will turn away ER patients and refuse to test them on site to allow entry. Very unprofessional and heartless.

Initially I bought my dad down to the ER.. it's very busy and very hectic. The staff was wonderful ER nurses was Top Notch.. kudos for Jamie for following up for my dad, however you can only fit so many patients in the ER Department itself. They a Antelope Valley sorely needs another hospital.. not an expansion to an additional Hospital

My daughter suffered a paralyzing stroke at home on 6.22.22. She was rushed to AV -ER. She was provided expeditious and extensive stroke evaluation. It was determined that she had to have an emergency partial skull removal and brain surgery. At first I felt extremely pressured and called the treating Dr and Surgeon pushing and rude. After the family eventually decided to move forward with the odds of 50/50. I immediately called on my Higher Power and Never doubted!!! Later, after she was in recovery the Dr. and I chatted. He apologized and said he couldn't wait and was trying to impress upon me the urgency of not waiting for the pressure in her brain to bust her already compromised eye vessels and cause het to bleed out and die. Since that moment I have had the opportunity to meet several critical care specialist, nurses, surgeons, chief of staff, Stoke ward mangers and collaborative discharge planning-case managers. My child went from being paralyzed and very meek prognosis. As the specialty medical staff tried to figure out the probable cause/causes for the stroke; aside from hypotension. I much say that the information that I'd bern given able AV was nothing like the service my family received. Almost every person was kind attentive overly sensitive to stroke patients and their families. Now there was one male nurse (Tyler) in ICU (#218) that was forgetful and seemingly tired or unconcerned. As if he just came to work for the time and a half that get paid for 12 hour shifts. Another male charge nurse In PCU that seem to have a concern with the surgeon authorizing a private room for my daughter who was. Coverage under a Kaiser plan instead of whatever plan is attached to AV. As soon as the shift changed he instructed the family to leave the room. He never mentioned that PCU doesn't allow overnight guest as a result of Covid. I was notified of that on the following day by Stroke manager. He didn't realize I was on the phone with my granddaughter that was in the room at the time. I immediately called the treating doctors phone exchange to complain, called a friend from providence whose a DON, called my god daughter who is an RN that worked at AV for years and continued to PRAY!!! Those 2 incidents could have caused me to have a negative impression on the hospital. But, it actually re enforced my belief that 1 or 2 bad apples wont spoil the whole bunch. I have to send a special shout out to All of the Stroke Crisis Care Team members at AV for providing maximum care to my daughter and to my family.. There is no doubt in my mind that any other Neuro trauma care team could have done any better. I'm Grateful to every person that participated in the emergency- crisis and recovery action plans for my daughter. In my personal opinion there should be more funding being allocated to the hospital so that all patients no matter what the economic status or insurance coverage will be to receive the same optimal care as my adult daughter and my family did. I can't say enough about the qualified and dedicated medical team at Antelope Valley Stroke -Trauma Care Team. signed ETERNALLY GRATEFUL TO THE TEAM AND MY GOD!!!!! For those of you who are not religious I don't want to offend you; but my strong FAITH IN A HIGHER POWER KEPT ME SANE THROUGH THE THIS CHAPTER.

I had to unfortunately go to emergency. These emergency room staff & doctors outstanding! They took me in right away, did testing, and my doctor was fantastic. I will always put my life in their hands. They were God's angels helping me

Subject: Complaint Regarding Nurse Andrea (Employee ID: 7194) Dear Antelope Valley Medical Center Administration, I am writing to express my deep concern and disappointment regarding the behavior of one of your nurses, Andrea (Employee ID: 7194). During our recent interactions with her, she displayed extreme rudeness and disrespect towards our family members. It is distressing to note that Andrea's conduct contrasted sharply with that of the other nurses who were assisting us prior to her involvement. Not only did she seem disinterested in her work, but she also appeared to be quite lazy and unwilling to provide the level of care and attention that is expected in a medical setting. The way Andrea treated our family members was unacceptable and has left us feeling deeply dissatisfied with the level of service provided by your facility. We believe that such behavior is not in line with the standards of professionalism and compassion that should be upheld by healthcare professionals. We hope that you will take this matter seriously and address it appropriately. We trust that you will investigate this issue thoroughly and take the necessary steps to ensure that such incidents do not occur in the future.

I am seriously wondering where these doctors in this hospital got their doctor degree. A assistant nurse might know way better that those doctors works there. YOU DO NOT PEESCRIBE STEROIDS FOR A PATIENT WITH A HISTORY OF UNCONTROLLED DIABETIC. Whoever prescribed a Cortisone pill today for a patient w back pain you need to put your degree in a garbage and look for another position.

I have been here for over 4 hours with my sick infent daughter and I am still waiting to be released from the ER. While here, I have seen nurses not caring or worrying about a patient with a panic attack on the floor and belittling him and a guy nearly being kicked out by security infront of my baby. I had to ask if it was okay to leave the area. I think yall are better of dying somewhere else.

This is a terrifying place to go when you are in need. The security guards are all thugs that will mock you if you can't walk on your own. The nurses and staff are mostly great and get things done well in the background. However I was wheeled out of the ER by an evil discharge nurse before I saw a doctor or anyone who told me why I was in so much pain. I had to read my discharge paper in the cold dark parking lot to understand what the problem was. I don't understand why they couldn't tell me that I had a simple infection and that I would feel better with antibiotics before discharging me so abruptly and with no compassion.

They are very unprofessional and they discriminate certain people who go there who need there services. They are very rude and uncaring to certain people. Mainly in the emergency room. Last night my daughter went to have a boil checked out. She had a nurse come in and told her that she was going to cut it open with a scalpel. Mind you they my daughter was already in a lot of pain. They didn't give her any type of pain meds to help ease the pain. And they didn't even bother to numb the area where they cut. They cut her the first time and my daughter asked if they can give her a second to regroup herself because the cut that the nurse did hurt so bad she started to cry. And the nurse told her no very rude like. Than proceeded to cut her two more times. They put gauze on her wound and sent her on her way. With no prescription for pain or for infection. This isn't the first time my family had a bad experience here. I'll never recommend this hospital to anyone needimedical attention.

I’m very grateful for this hospital saving my mothers life the neurologist surgeons, doctors, and nurses I cant mention all but thank you Marco, Natalie you were great thank you for making my mom feel comfortable and explains everything to us while she was recuperating. My mother is very thankful for how well she was treated may god bless you all. Keep the great work. ❤️‍🩹

I was admitted for a planned surgery after a small but painful injury. The surgeon was a cool dude. I expected him to be standoffish but he was really helpful. The nurses were SUPER nice to me. UNFORTUNATELY, you could tell something was wrong on the floor I went to after I woke up... The nurses were very upset. Like red face, tears in their eyes. And they were hustling around everywhere. Someone brought them pizza to the desk and they lost it! I asked what was wrong, and apparently the hospital was trying to increase the patient load of the nurses and fired someone for not being able to handle another patient! Then they figured cheese pizza would make the nurses happy?? Not a single slice of that pizza was eaten apparently. I heard they took it to some big shots office and put it on their desk with a note I was so scared because I really thought I was in a place where everyone would do whatever they could to make sure I get better. Once I found out that higher ups were trying to save money and the nurses were sweaty and red because they were literally struggling to take care of every patient in time, I was so anxious the whole time. I couldn't even sleep after that. What kind of place are you guys running here exactly? Do the guys at the top not make enough money to allow the llace to operate safely? Avoid this place if you can guys. I know we can't always choose what hospital to go to, but I have a bad feeling about this place. They're somehow both trying to guve nurses more patients while firing nurses at the same time. It's only a matter of time before this costs someone their life. If you end up at this place, make sure you look up a lawyer just in case. P.S. Why are there so many security dudes standing around looking tough and giving patients weird looks? I only noticed this when getting there and when leaving, not on the floor I was on. My partner was scared by this when she visited.

Waited 4 hours, asked for an update from a nurse, they said they were short staffed and would check. No one ever called us. Tried to do a urine sample, the restroom had no toilet paper, or paper towels. Asked if we could use the staff restroom they said no. Went back to green zone waiting room, there weren’t enough chairs, some had fresh vomit on them. My daughter and I felt like we weren’t seen as people. We ended up receiving no diagnosis or treatment, and had to go get care elsewhere.