(Translated by Google) Very bad experience! I arrived on time for my appointment and they left me waiting for half an hour. That's acceptable, but for someone to arrive a quarter of an hour after me and they pass me by and they serve them first... it's a joke! What a pity, I was going to buy glasses, contact lenses, etc. But they have lost a customer. (Original) Experiencia muy mala! He llegado puntual a mi cita y me han dejado media hora esperando. Eso es aceptable, pero que llegue alguien un cuarto de hora después que yo y me lo pasen por delante y lo atiendan primero... es una tomadura de pelo! Qué pena, iba a comprar gafas, lentillas, etc. Pero han perdido una clienta.

The service was perfect and very welcoming!

(Translated by Google) Exquisite and professional attention covering all the needs for which we can go with a wide range of solutions and with a guaranteed Guarantee ... (Original) Atención exquisita y profesional cubriendo todas las necesidades por las que podamos acudir con una amplia gama de soluciones y con Garantía asegurada...

Excellent service by Sonia very helpful made it a pleasant experience while on holiday, quick,efficient service,managed to set me up with new frames.

Very good service! Thank you!

While on vacation, one of the legs of my sunglasses fell off. We looked for the screw but it was lost. We just stopped into General Optica and they kindly and quickly fixed my sunglasses! Great, friendly service.

Hi, I'm an italian tourist in Seville, this morning with my family we had a problem with one of our glasses. We went to this General Optical, in front of the Parasol, and we couldn't make a better choice. We have found a really professional and kind optician, Jose David, who solved our barline problem within minutes. I want to publicly thank you because you actually saved our journey! Nevertheless, the shop is very large, well lit and with many glasses neatly displayed. Surely you are spoiled for choice when buying one!

During vacation one of the nose pieces of my sunglasses fell off. We stopped into General Optica and they kindly and quickly fixed my sunglasses! They were very friendly and kind.

Excellent customer service in this store. We dealt with Jose who was so friendly and very professional. Will be sure to return next time we’re in Seville. 100% would recommend this opticians.

(Translated by Google) The treatment with the client is good and close, we have felt comfortable at all times. A very professional service, they advise you clearly and meet the estimated deadlines. In short, excellent. (Original) El trato con el cliente es bueno y cercano, nos hemos sentido cómodos en todo momento. Un servicio muy profesional, te asesoran de forma clara y cumplen los plazos estimados. En resumen, excelente.

danke für die schnelle und unkomplizierte hilfe! hatte eine schraube verloren und die brille konnte kurzfristig repariert werden.

Danke, sehr guter Service! Gerne wieder. Gracias muy bueno servicio.

Super friendly, happy consulting on my hunt for new sunglasses. Higly recommended!

(Translated by Google) I am sorry to have to post this review because there are very kind people working on that site and I have been buying my contact lenses and glasses there for many years, but it seems that no more. Several months ago I went to the optician because I couldn't see well, I told them that I knew something was wrong because I couldn't see clearly. They proposed a thorough study of my eyes (50 euros) to see what could happen since according to them the graduation had not increased. In the end the results were good, my eyes were fine (within what is possible having myopia and astigmatism). The answer I got was: "Not everyone sees the same, you want to see more than your eyes allow" I, in my ignorance, accepted the answer and gave up, since I thought that I was right and surely in other cases it will be like that. So this time I bought contact lenses for a year. What do I find? That as the months went by he saw worse, and at an alarming rate. I have to bring the papers closer to my face because I can't see, I can't see well while driving... so I asked for a second opinion. It turns out that I had a higher graduation than the one I had been diagnosed with, with a very big difference compared to the previous one and also to my surprise that one eye had it worse (when they told me that my eyes were the same). When the new optician put the trial frames on me with my real prescription, I saw perfect, so much so that I didn't even believe it because I thought I would never be able to see like that again, and in the end the only thing was that my prescription was increased. When I went to the optician to tell them that I don't see well and that it was because my graduation has increased a lot (in a few months) and to find out if they could change my spare contact lenses for others with my real graduation, they told me no, that nothing can be done and that the only thing would be to buy new ones. I understand that each company has its policies and if it were something related to leisure, clothing or something less important, I would understand it, but we are talking about people's vision, that I don't see and they don't care. I have spent 140 euros on contact lenses that do not work for me and since 3 months have passed they do not change them... now I have to invest in other lenses, obviously in another place. Today they can delete me from the client database, because after they made a mistake with my graduation, the only thing I asked for was to exchange the contact lenses so I wouldn't feel cheated as I feel now. A pity. Surely from this you will only receive an automatic response. (Original) Me da pena tener que poner esta reseña porque hay personas muy amables trabajando en ese sitio y llevo comprando mis lentillas y mis gafas bastantes años allí, pero parece ser que ya no más. Hace bastantes meses fui a la óptica porque no veía bien, les dije que sabía que algo no iba bien porque no veía con claridad. Me propusieron un estudio a fondo de mis ojos (50 euros) para ver que podía pasar ya que según ellos la graduación no me había aumentado. Al final los resultados fueron buenos, mis ojos estaban bien (dentro de lo que cabe teniendo miopía y astigmatismo). La respuesta que obtuve fue: “es que no todo el mundo ve igual, quieres ver mas de los que tus ojos te permiten” Yo, en mi desconocimiento, acepté la respuesta y me di por vencida, ya que pensaba que tenia razón y seguramente en otros casos será así. Así que esta vez me compré lentillas para un año. ¿Qué me encuentro? Que a medida que iban pasando los meses veía peor, y a un ritmo alarmante. Me tengo que acercar los papeles a la cara porque no veo, conduciendo tampoco veo bien…así que pedí una segunda opinión. Resulta que tenía una graduación mayor de la que tenia diagnosticada, con una diferencia muy grande con respecto a la anterior y también para mi sorpresa que un ojo lo tenía peor (cuando ellos me decían que mis ojos iban igualados) Cuando en la nueva óptica me pusieron las monturas de prueba con mi graduación real veía perfecto, tanto que ni me lo creía porque creía que nunca más iba a poder ver así, y al final lo único que era es que me aumentado la graduación. Cuando he ido a la óptica para decirles que no veo bien y que era porque mi graduación ha aumentado bastante (en pocos meses) y por saber si podían cambiarme las lentillas que me sobran por otras con mi graduación real, me han dicho que no, que no se puede hacer nada y que lo único sería comprarme unas nuevas. Entiendo que cada empresa tienen sus políticas y si se tratara de algo relacionado con el ocio, una ropa o algo menos importante lo entendería pero estamos hablando de la visión de las personas, de que no veo y les da igual. Me he gastado 140 euros en unas lentillas que no me sirven y como han pasado 3 meses no me las cambian…ahora me toca invertir en otras lentillas, evidentemente en otro sitio. Hoy me pueden borrar de la base de datos de clientes, porque después de que se equivocaran con mi graduación lo único que pedia era descambiar las lentillas para no sentirme estafada como me siento ahora. Una pena. Seguramente de esto solo reciba una respuesta automática.

Broke my glasses while in Seville. Picked the right place to get them fixed. They are amazing.

(Translated by Google) Professionalism by personnel trained in humane treatment. (Original) Profesionalidad por parte de personal formado en el trato humano.

(Translated by Google) Great Professionals, they knew how to adapt to my needs, especially Cristina Serrano, I thank you for the personalized attention that I received, that you know that I need to recommend and speak well of you, Thank you very much 👍 (Original) Grandes Profesionales , supieron adaptarse a a mis necesidades , en especial Cristina Serrano, Os agradezco la atención tan personalizada que recibí, que sepáis que tengo necesidad de recomendar y hablar bien de vosotros , Muchas gracias 👍

(Translated by Google) I asked for help to repair my glasses, French tourist I had no choice. Having bought my glasses at General Optique in Paris three months ago, I was hoping for a favorable response. The employee informed me that the plastic retainer was broken, more precisely the hooking tab and that she did not have this plastic available. Having no choice I tried to hang my glass and great feat I succeeded and the glass is in place. Very very disappointed with this customer service, especially since not seeing well, I succeeded. Eric (Original) J’ai demandé de l’aide pour réparer mes lunettes de vue , touriste français je n’avais pas le choix . Ayant acheter mes lunettes chez General optique à Paris il y a trois mois j’espérais une réponse favorable . L’employée m’a informé que l’a maintien en plastic était cassé plus précisément la patte d’accroche et qu’elle n’avait pas ce plastique à disposition. N’ayant pas le choix j’ai essayé d’accrocher mon verre et grand exploit j’ai réussi et le verre est en place . Très très déçu de ce service client surtout que ne voyant pas bien y ai réussi . Eric

Very competent consulting and professional atmosphere

This is a very supportive shop if you have any problems with your glases. And the stuff is very friendly!

Very helpful, friendly and efficient when I needed my glasses repaired.

I'm traveling from the United States and I needed 1 contact lense. The representative at this store was so gracious and gave me an extra one at no charge. Thank you so much for helping me

(Translated by Google) Great treatment, I was looking for ocular prostheses in Seville and the treatment was excellent, my mother also accompanied me and they tried the hearing aids on her for free and she is delighted. The director is a great professional and his team is also impeccable. My go-to optician (Original) Genial trato, estuve buscando prótesis oculares en Sevilla y el trato fue excelente, además me acompaño mi madre y le probaron gratis los audífonos y está encantada. El director es un gran profesional y su equipo también impecable. Mi óptica de referencia

(Translated by Google) One of the best opticians in Seville. Professional staff and good people. (Original) Una de las mejores ópticas de Sevilla. Personal profesional y buena gente.

(Translated by Google) Very good attention from the staff (Original) Muy buena atención por parte del personal

(Translated by Google) Great service! (Original) Buen servicio!

(Translated by Google) Very professional, with a lot of patience. (Original) Muy profesionales, con mucha paciencia.

(Translated by Google) Very friendly and qualified staff. (Original) Personal muy amable y cualificado.

(Translated by Google) Specialized and quality care, it shows that they know the products. It fails a bit in prices sometimes, but not bad. (Original) Atención especializada y de calidad, se nota que conocen los productos. Falla un poco en los precios a veces, pero no está mal.

The most incredible customer service!!! Very attentive,& couldn't be more satisfied!! Will come back!! Thank you Jose David at Calle Imagen 1 location, in Sevilla!!!!

very helpful and good service as a tourist

Super! Very nice staff and good service. Got everything I needed in a few minutes, so I would definitely recommend. Thanks again :)

I am a teacher from Croatia, accompanying students on the Erasmus+ project in Seville. I have prescription sunglasses, which are torn. The very kind optician Jose David Tomas went out of his way to find a frame where it is straightforward to transfer my prescription glasses. Praise!