Cihan Palas image

Cihan Palas

Hotel

😠 Worst ever service for 3 star hotel. Price was 80 tl per room but charged 170 tl . When challenged came up with excuses. We had no choice but to take two rooms. No heating for two nights no decent breakfast. Very poor service, beds with bad mattresses also stinking of smoke. Never ever visit this... People often mention good, hotel, room, staff,


Address

Anafartalar, Sanayi Cd. 5 B, 06050 Altındağ/Ankara, Türkiye

Contact

+90 312 324 61 11

Price rating

$33/night

Rating on Google Maps

3.40 (145 reviews)

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Featured Reviews


Frequently mentioned in reviews: good (11) hotel (9) room (9) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tahir J. 3 years ago on Google
    Worst ever service for 3 star hotel. Price was 80 tl per room but charged 170 tl . When challenged came up with excuses. We had no choice but to take two rooms. No heating for two nights no decent breakfast. Very poor service, beds with bad mattresses also stinking of smoke. Never ever visit this place again
    3 people found this review helpful 👍

  • 2/5 Iman T. 2 years ago on Google
    Good price Very Dirty!!! 🤮🤮🤮 Nice location (close to castle, museum ecc) Very Bad organized This hotel has a great past and I hope wonderful future after renovations & restorations. But for Now is NOT CLEAN AT ALL!!! Not recommend for families!!! on the room's door is full of dust, toilets and showers not acceptable. Breakfast is simple and good. I talked with a owners family, they are intrested to do new works and restrictions and brcause of classic style of the hotel will be a great apportunity. I hope next time i come back here i see some changes. Specially for cleaning system. Thanks Mr. Yaşar, receptionist and few staffs. Please: CLEAN THIS NICE HOTELLLLL!!!
    2 people found this review helpful 👍

  • 1/5 Mustafa F. 4 years ago on Google
    There's no hot water in my room, the shower isn't functioning properly. I wouldn't recommend to stay there
    2 people found this review helpful 👍

  • 4/5 WASEEM N. 1 year ago on Google
    Room are small but clean. Breakfast normal
    1 person found this review helpful 👍

  • 1/5 Samuel R. 3 months ago on Google New
    Disgusting behaviour by arrogant staff members, despite being repeat customers; they had the audacity of questioning me and my partner's marital status, and then refuse service because we aren't engaged! Thankfully another wonderful staff member intervened, but we will not forget the unprofessional treatment we received, and will never set foot in that place again. If they act like this towards their regular customers, think of the way you will be treated as you'll be considered a stranger.
    1 person found this review helpful 👍

  • 1/5 Thrower 2 years ago on Google
    The worst hotel i've ever experienced

  • 4/5 Amin A. 4 years ago on Google
    Excellent if you are traveling on a tight budget, staff are very welcoming.

  • 4/5 Ron R. 5 years ago on Google
    Modestly priced, very friendly, serviceable staff. I had a room with lots of space and a great view (5th floor). Great location, if you like Ulus, the old, bustling and historic district at the north end of the city, and only a 20 minute walk (or 5 min taxi ride) from the downtown Kızılay district. Breakfast, included in the price, left a little to be desired, but adequate nonetheless (and there are a hundred good eateries within 1-10 min walking distance). Wifi connection was a little chancy, but functional 95% of the time. (And again, the staff are very serviceable, so for example, if you don't quite like your room, just ask to see another.) All in all, Çok güzel!

  • 3/5 Ja S. 4 years ago on Google
    Very low quality. But its good for its low prices

  • 5/5 Abubaker H. 6 years ago on Google
    I pass there two lots of 7 days, i am satisfied, TKS.

  • 1/5 Rey B. 2 years ago on Google
    Ty this hotel makes me have trauma. The worst i ve experienced . no refigerator, no telephone, no wadrobe, so dirty n disgusting. Im sorry i have to say this. I never give bad rating like this bfo. After i took shower , the water stucked, n cames out from the shower box, i had pool in the bathroom, everything was wet. dirty towel, i had to wipe my body with my clothes. U should have closed this hotel , renovations n finish it n then reopen it again ..

  • 2/5 Emaad J. 1 year ago on Google
    It was just OK .. area was normal and staff is useless as they dont know English.. Breakfast was very nominal ( not good tbh). Room & Furniture was very old.. overall not a good experience there at all !

  • 4/5 Mutaz M. 1 year ago on Google
    Nice place , very good regardless price , if you need hotel fot bussniss travel this must your choice

  • 3/5 Reshma T. 4 months ago on Google
    Our check in was easy, our room was not ready, had to wait in the lobby, which we didn't mind. After about 5 minutes or so, we got assigned a room on the 5th floor, room 503. The room looks newly renovated, and still smell of paint. The bathroom door was missing when we entered, and after about 20 minutes, the workers came knocking to say can they come in to attach the bathroom door, we let them in and they did it quickly. The room is very basic. The bed was comfortable, the shower was good, however the toilet is too high up, your feet barely touches the floor. It is also so close to the sink that you cannot comfortably sit. They only gave us one towel for two people. The wifi is terribly poor. And the elevator is out half of the time. We did not have the breakfast for the time we stayed. The good is, the area is full of shopping and restaurants.

  • 4/5 Realm M. 11 months ago on Google
    This is a good hotel on camparison of price Cleaning and personnel was great, acsessibilty was great, The main problem is the walls are very thin and you can see everything from the other rooms It is good if you want to have a place for night not staying all of day

  • 3/5 alireza g. 9 months ago on Google
    The hotel is good and clean, only the variety of breakfast is not enough


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