1/5 SS S. 10 months ago on Google
Response
to
owner:
Thank
you
for
your
standard
meaningless
response.
If
you
haven’t
noticed
I
had
published
the
invoice
from
where
you
could
have
easily
contacted
me
but
you
didn’t!!
My
suggestion,
stop
cheating
customers
and
do
business
in
good
faith.
Thank
you!
What
was
supposed
to
be
an
enjoyable
shopping
experience
turned
into
a
highly
unpleasant
ordeal.
Despite
my
taxi
driver's
recommendation
of
My-G,
I
insisted
on
going
to
Nandilath
G-mart,
completely
unaware
of
the
trouble
that
awaited
me.
Our
original
plan
was
to
purchase
a
washing
machine,
but
we
ended
up
buying
a
microwave,
induction
cooker,
kettle,
and
some
dishes
too
in
addition
to
a
washing
machine
.
The
salesperson
informed
us
that
everything
was
on
discount
and
provided
a
handwritten
slip
with
a
total
amount
of
Rs
76,500.
They
also
mentioned
the
ongoing
summer
offers
and
even
threw
in
a
complimentary
ceiling
fan
and
door
guard
as
a
bonus
plus
they
offered
free
delivery.
Since
all
these
offers
were
initiated
by
the
salesperson
without
our
request,
we
agreed
to
the
deal.
We
made
the
full
payment
using
a
card,
and
the
staff
assured
us
that
they
would
send
the
bill
via
WhatsApp
and
provide
a
printed
copy
through
a
delivery
driver.
Trusting
their
words,
we
left
the
store
believing
that
the
transaction
was
conducted
in
good
faith.
However,
upon
receiving
the
bill
photo
on
WhatsApp
after
returning
home,
I
was
shocked
to
discover
that
it
had
been
manipulated.
The
prices
of
the
items
had
been
adjusted
to
reflect
manufacturer
offer
price
(
as
listed
on
manufacturer
website
),
which
were
slightly
lower
than
the
prices
quoted
to
us
by
the
dealer.
While
I
understand
that
brick
and
mortar
shops
often
charge
more
than
their
online
competitors
because
of
the
overheads
associated
with
running
a
brick
and
mortar
store.
But
what
shocked
me
was
the
addition
of
a
charge
of
Rs
4,000
for
the
ceiling
fan
(which
was
supposed
to
be
free);
Rs
2,000
for
the
door
guard
(supposed
to
be
free)
and
Rs
500
for
delivery
(
also
supposed
to
be
free).
As
someone
familiar
with
invoicing
practices,
I
know
that
an
item's
price
cannot
be
listed
as
zero
even
if
it’s
part
of
an
offer
and
being
given
free
of
cost.
However,
they
should
have
accurately
displayed
the
actual
price
and
represented
the
discount
as
a
negative
value
to
avoid
additional
taxes.
Instead,
their
scheme
involved
showing
the
manufacturer
that
they
sold
items
below
the
manufacturer's
offer
price
and
then
claiming
the
difference
as
reimbursement
from
the
manufacturer.
For
example,
the
Samsung
washer
we
purchased
was
being
offered
by
Samsung
at
a
discounted
price
of
Rs
47,000,
but
the
dealer
sold
it
to
us
for
Rs
49,400.
However,
in
the
manipulated
bill,
they
entered
the
price
as
Rs
46,400,
pocketing
a
significant
profit
from
me
while
planning
to
claim
reimbursement
from
the
manufacturer
with
a
falsified
bill.
I
have
included
pictures
demonstrating
how
they
manipulated
the
bill.
To
summarize,
the
manager
attempted
to
persuade
me
with
various
stories,
underestimating
my
ability
to
see
through
their
deception.
However,
I
firmly
insisted
on
receiving
a
proper
bill
that
accurately
reflected
the
rates
they
initially
showed
me
on
the
paper
slip.
Eventually,
the
manager
agreed
and
provided
me
with
the
correct
bill.
I
am
uncertain
whether
this
manipulation
is
endorsed
at
corporate
level
or
just
at
this
store.
Regardless,
I
strongly
advise
against
shopping
at
this
store.
If
you
do
decide
to
make
a
purchase
there,
please
ensure
that
you
receive
an
accurate
bill
for
your
purchase.
And
make
your
payment
only
after
you
get
a
printed
bill.
PS:
There
is
no
point
in
informing
Samsung
about
this
issue,
as
manufacturers
often
show
leniency
towards
their
dealers.
However,
it
is
crucial
to
remain
vigilant
and
always
insist
on
obtaining
a
correct
bill
to
protect
yourself
from
falling
victim
to
scams.
Hope
my
experience
helps
someone
identify
these
red
flags.
Take
care!
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