1/5 Delena W. 2 years ago on Google
I
have
been
seeing
Gaosue
as
my
hairstylist
for
a
little
over
1
year,
but
will
no
longer
be
using
her
services
due
to
a
series
of
unfortunate
business
practices
that
she
has
employed.
I
scheduled
an
appointment
with
her
for
a
full
balayage
service
on
my
grown
out
hair.
Prior
to
my
appointment
I
had
sent
her
an
inspo
picture
and
when
she
was
finished
it
was
way
darker
than
I
had
expected.
I
was
immediately
unhappy
with
the
results,
and
contacted
her
within
14
days,
expressing
my
dissatisfaction.
She
assured
me
to
just
use
a
purple
shampoo
and
to
wait
for
the
toner
to
fade
out
and
that
the
color
would
correct
itself,
this
did
not
happen.
I
continued
to
contact
her
the
next
few
days,
explaining
that
the
color
was
not
changing,
and
by
that
time,
7
days
had
passed,
and
she
told
me
that
due
to
her
policy,
she
would
not
fix
my
hair
for
free,
she
offered
to
fix
my
“money
piece”
for
free.
and
I
would
need
to
pay
for
a
color
correction.
I
tried
to
be
understanding
and
decided
to
give
her
another
chance.
She
squeezed
me
into
her
schedule,
rushed
through
it,
and
wasn’t
able
to
allocate
the
time
necessary
for
my
hair
to
process.
As
a
result,
the
top
half
of
my
hair
didn’t
develop
properly
and
the
appointment
concluded,
leaving
me
with
brassy
orange
in
my
hair
as
opposed
to
blonde
(see
pictures
below).
I
scheduled
a
new
balayage
service
with
her
months
later
and
shortly
after,
I
contracted
COVID.
Despite
quarantining
for
two
full
weeks,
I
continued
to
test
positive,
and
so
I
reached
out
to
her
at
least
half
a
week
in
advance
of
my
appointment,
with
these
details,
asking
to
cancel
the
appointment
until
further
notice,
and
requested
that
she
refund
my
deposit.
She
refused
to
work
with
me,
stating
that
a
policy
is
a
policy,
and
that
rescheduling,
even
this
far
in
advance,
would
be
a
strike
against
me,
and
she
refused
to
return
my
money.
She
has
been
extremely
unprofessional
and
is
not
very
understanding.
As
someone
who
works
in
the
beauty
industry
myself,
I
would
not
recommend
working
with
her
for
hair
services.
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