1/5 Mohammed H. 2 years ago on Google
Horrible
experience!
On
January
11th
I
did
a
PCR
test
at
Olimpos
Hospital
for
my
return
flight
to
Germany.
Unfortunately,
it
was
positive,
which
is
why
I
went
to
the
hotel
quarantine.
On
the
fifth
day,
January
15th,
I
did
a
PCR
test
at
another
Hospital,
which
was
positive
again.
On
January
17th,
I
did
another
PCR
test
in
Olimpos,
which
was
negative.
Completely
pleased
I
thought
that
now
my
quarantine
is
over.
A
friend
alerted
me
that
my
HES
code
is
still
set
to
"risk".
I
then
got
the
HES
app
and
was
shocked
to
find
that
I
was
only
on
the
third
day
of
my
quarantine.
The
quarantine
only
started
on
January
15th.
I
checked
the
test
result
from
11.01
again
and
found
that
the
lady
at
the
Olimpos
reception
desk
wrote
down
a
transposed
digit
in
my
passport
number.
As
a
result,
the
test
on
11.01
was
not
entered
into
the
HES
system.
I
called
the
Olimpos
Hospital
to
ask
for
help.
After
explaining
my
problem
to
the
lady
on
the
phone,
she
told
me
to
hold
the
line
and
she
will
connect
me
with
someone,
who
speaks
better
English.
After
the
hotline
music
played,
I
got
connected
with
her
again.
She
always
told
me
to
hold
the
line.
5
times!
At
the
6th
time,
she
said
"offf
yeni
mi
bu".
I
understand
a
little
bit
Turkish,
so
I
could
understand
that.
After
that,
she
hung
up.
What
a
catastrophic
way
to
handle
complaints!
Due
to
the
mistake
of
the
Olimpos
Hospital,
I
had
to
stay
5
days
longer
in
quarantine,
which
caused
me
a
higher
cost
for
the
hotel
stay.
I
will
make
a
complaint
to
the
Turkish
health
ministry
and
hope
that
this
will
have
consequences
for
the
hospital!
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