The reception and clinic staff are organized. However, the doctor who attended me was so rude I almost cried during the appointment. I have PCOS and I was explaining my history but the doctor wouldn't want to listen to me because she was too busy getting mad at me because the ultrasound I brought didnt have the lab results. Kaya nga ako ngpcheck up kasi I need a request from her. I felt humiliated and was even told I 'ang taba ko pa'. THE WORST EXPERIENCE IVE HAD WITH A DOCTOR. was too anxious about the session that I didnt bother getting my lab results. Will just go to a different clinic

One of the most difficult satellite clinics to contact. Mobile calls are cancelled. SMS not answered. Landline calls are is either being dropped or put on busy line. Lucky for you if you have landline at home, otherwise you are just wasting your penny and time. I've been to different Medical City branches and I have good experience with other branches, even the main hospital. THIS SATELLITE CLINIC (or should I say ITS STAFF) BADLY NEEDS A REFRESHER ON GOOD CUSTOMER SERVICE.

Sobrang hirap magpaschedule through SMS. Folks on the reception are rude and not accomodtating. Takes a long time to respond to inquiries on SMS. Still unable to get a schedule for consultation after 2 weeks. BULOK!

MEDICAL CITY ANTIPOLO CLINIC: Worst customer service and policy in accepting patients especially senior citizen.Instead of offering help, you have been a burden. Not all people/patient or relatives of them will have sufficient time to call you whole day to ask for doctors schedule(phone only ringing mostly busy). Bad experience at the reception because of your policy in taking/recording patients appointment...we end up repeatedly going back "just" to sign-in patients name WHEN we are already there right in front at the reception and way ahead of schedule or date. Waste of time and effort. 👎 This should be ZERO RATING

The staff are not accomodating and they have the worst customer service. I think the proper grade for them is 0. It seems that they really don't want to help people, then I guess they are not fit for the job they applied for.

First you need to go early as 6am due to the long line and then wait for the clinic to open at 7am. For a simple consultation, you need to wait again, but this time, you need to wait like for an hour or two. Then after consultation, they will advise you to undergo a lab test even though its not necessary. Even you already advise them that this is just for a consultation. Elderly people waits for several hours before being attended

Need to wait for 5 hours for a doctor, and one of them is disrespectful to patients, specially elderly.

I've been trying to call their hotline but it keeps on ringing. POOR SERVICE. There should be someone assigned answering the phone calls. Not all patient can afford transpo just to ask inquiries.

Same as everyone. A lot of work needs to be done. I hope the management will make the necessary actions to best serve the people of Antipolo.

(Translated by Google) NO WARNING THIS PHONE, NO REPRESENTATION !!!! (Original) WALANG KWENTA TELEPONO NIYO, WALANG SUMASAGOT!!!!

Poor service, early cut off of services and no proper scheduling of appointments.

Accessible in terms of transportation, though somehow we need to be patient in calling them on phone for appointment.Doctors are professional and polite. Receptionist are civil.Need lots of patience in waiting for turn, for the heavy and long lines. Place is clean and tidy.

Assign someone who can accommodate phone appointments!!!

Friendly and accommodating staff. Cool airconditioning. A bit cramp but plenty of seats.

There are established health protocols. However, some of the patients/customers ignore them. They.are constantly reminded by assigned health protocol staff but some are hard headed. Examples are: 1. Not properly wearing PPEs. 2. Not practicing the 1 meter distancing. 3. Signage for queues are not followed.

Literally just wasted 3 hours waiting. The staff was not friendly at all. Don't wanna be in this place anymore it sucks.

6 hours of waiting time to see a doctor is a waste of time.

Had to wait 3-4 hours for a 5 minute check up.

Had to wait for 3hours just to have a 2 minute check up. The staff is not so accommodating at all.

(Translated by Google) If there is only 0 for you to take care of the number you will have a doctor's appointment on the given paper and after calling your number you will just say no doctor edi wow. waste of time and effort. (Original) kung may 0 yun na lang pag aantayin ka ng matagal papakuhain ka ng number may schedule naman ang doctor na nakalagay sa papel na pinamimigay tapos pag tawag sa number mo sasabihan ka lang na walang doctor edi wow. waste of time and effort.

Staffs hung up the phone. Not a good customer service experience.

(Translated by Google) Super duration always waiting them as in 5-7hrs before you macheck up 😂 (Original) Super tagal palagi ng waiting time nila as in 5-7hrs bago ka macheck up 😂

They just deserved a five in my experience. Actually more than 5.

(Translated by Google) If you can only rate 0 stars. Not accommodating those who answer the phone (you're lucky if someone replies). Then once answered hastily. I'm still not finished with the inquiries I dropped the line. :-( (Original) Kung pwede lang mag rate ng 0 star. Hindi accommodating yung mga sumasagot sa phone (you're lucky if may sumagot pa). Tapos once na sinagot nagmamadali lagi. HIndi pa ako tapos sa inquiries ko binagsak na ung line. :-(

Nobody is answering the hotline and even the text message sent through their mobile number. Even their chat service is useless. You have to provide your email address first and worst of all, only bots answer.

totally not responsive on telephone calls for inquiry

I hope someone will answer their phone or mobile number publish online

There is a line before you can enter the premise. You have to fill up a covid form. Some doctors allows walk in. Others need to have an appt..

(Translated by Google) Scheduled for an ultrasound and told to fasting, came early (7am) ​​on the said appointment date and said that will not be processed because no doctor will work. You have ininformed your patients via sms or call since you have a record because they are scheduled. (Original) Naka sched for an ultrasound at sinabihan na mag fasting, came early (7am) on the said appointment date at sasabihin na hindi mapapoproseso dahil walang doctor na magooperate. Ininformed niyo sana ang patients niyo via sms or call since may record naman kayo dahil naka schedule nga.

(Translated by Google) staffs are accommodating, sometimes you have to be patient, especially when you are late enrolled., thank you Tmc. (Original) staffs are accommodating, minsan lang talaga you have to be patient, especially kapag late ka nagpalista., thank you Tmc.

Accomodating staff and very good and polite doctors. Thanks!!

worst customer's service

The staff are not friendly, poor customer service and does not attend to problems encountered efficiently. They are not helpful.

Poor Service almost 6hrs waiting for my physical exam.

Worst Clinic Ever Don't ever try to go here .

Best place for checkups...