2/5 Yapa W. 2 years ago on Google
The
experience
we
had
was
not
very
pleasant.
We
went
there
owing
to
the
superb
internet
rating.
The
hotel
condition
was
not
up
to
the
mark,
maybe
due
to
understaffing
or
negligence.
Access:
If
you
follow
google
maps,
you
will
be
shown
a
wild
track,
but
there
is
a
fairly
good
road
if
you
are
coming
from
the
cement
factory
side.
We
informed
the
hotel
that
we
would
be
late
on
the
check-in
(supposed
to
be
at
2
pm)
and
even
when
we
arrived
at
4
pm,
one
of
the
reserved
rooms
was
not
ready
and
asked
us
to
wait
for
another
15
minutes.
When
we
arrived
on
the
weekend,
it
seemed
that
all
rooms
were
fully
booked,
yet
the
garden
maintenance
was
absolutely
poor.
The
staff
seemed
to
be
not
to
take
care
even
to
sweep
the
entrance.
Although
the
rooms
were
spacious,
there
were
not
very
clean.
Bed
linens
were
not
clean.
Washrooms
were
fairly
clean,
but
cobwebs
were
seen
and
no
sanitary
tapes
were
on
the
commode.
One
room
had
no
items
to
make
tea
and
the
provided
kettle
(upon
the
request)
was
out
of
order.
The
food
was
very
nice
especially
the
breakfast
and
the
lunch.
Amidst
the
limited
number
of
staff,
they
were
trying
their
best
to
serve.
The
mango
ice
cream
dessert
was
really
nice.
Our
washroom
lock
was
not
working.
There
was
no
safety
box
inside.
Rooms
do
not
have
wifi
or
an
intercom.
There
is
difficulty
to
communicate
office
in
case
of
emergency.
The
swimming
pool
was
very
large
and
clean
and
its
maintenance
was
satisfactory.
The
staff
is
supportive
and
was
flexible
to
allow
us
extra
time
for
check
out.
Although
there
are
some
good
merits
(food
and
service),
definitely
they
should
be
more
concerned
about
hotel
guests.
1 person found this review helpful π