Featured Reviews


Frequently mentioned in reviews: hotel (20) room (14) staff (9) service (8) good (7)
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  • 1/5 Nithumya A. 1 year ago on Google
    This Hotel is under construction. Avoid going to this Hotel. We couldnt even use the pool as it was dirty with Cement dust. The food was hopeless and tasteless. They Hotel is severe under staff and they are not able to provide basic needs of the customer.
    2 people found this review helpful πŸ‘

  • 3/5 Lasantha F. 11 months ago on Google
    Stayed in August 2018. Lot of negative points that offset the positives Positives - Serene and calm environment - Lots of space to walk and relax Negatives - Rooms are dated - AC gave loud noise and not cooling properly at times - Lost water to the room two times - There was an issue with the flushing mechanism of the toilet. Had to remove the cover of the tank and close again each time this happened. - Phone to the room went dead during the middle of our stay - Food was tasteless and there was very little variety - Service at the restaurant was really bad. It was quite understaffed. Had to wait at least 10 min after requesting something from the staff
    2 people found this review helpful πŸ‘

  • 1/5 Manisha G. 1 year ago on Google
    I contacted this hotel on 30th March 2022 to make a booking to spend the holiday. To date the reservations officer was unable to give the correct info and confirm the booking. I don't think you can improve business in your hotel by not responding to your potential customers. Very poor customer service!
    1 person found this review helpful πŸ‘

  • 1/5 Kumarinie B. 1 year ago on Google
    terrible .this hotel is under construction. food is terrible.cold and tasteless.pool looks very unhygienic.water mixed with cement dust. inadequate staff. they should close down till they finish construction.
    1 person found this review helpful πŸ‘

  • 2/5 Riverin 1 year ago on Google
    The food could use some work, good hospitality, needs more develpoment.
    1 person found this review helpful πŸ‘

  • 1/5 Kaushalie F. 5 years ago on Google
    The restaurant staff are rude and have not been trained properly. The table clothes and area are dirty and have not been cleaned properly. Furthermore, there isn’t a responsible manager present to oversee that these do not happen. No variety or taste in the food. The room was infested with bugs,insects and even frogs. The prices are very unreasonable for this service while you can get better rates at other items with better service. Would never recommend this hotel to anyone.
    1 person found this review helpful πŸ‘

  • 1/5 RIDMA S. 1 year ago on Google
    Terrible,Terrible,Terrible,Horrible no other words to explain this hotel. If I can give minus I want hesitate. During power cuts water supply is not working and no candles inside the room as well. This hotel needs to learn more from other hotels how to manage a hotel. I went to the hotel during a rainy day and only 1 umbrella was available and to room you have to walk in the pouring rain. No phones inside the room during an emergency. What a terrible experience I had with my kids. To all the people who are looking for a pleasant holiday in Anuradhapura please avoid this hotel. Worst worst worst. I can keep complain about this hotel but this will give a better picture for everyone.
    1 person found this review helpful πŸ‘

  • 1/5 Ranil M. 1 year ago on Google
    Probably the worst Hotel I ever stayed. Hotel is under construction, noisy and not clam place. Food is not hygienic and they dont have proper staff to handle this hotel. This was a good hotel but now its probably the worst hotel ever. Also the pool was full of cement dust
    1 person found this review helpful πŸ‘

  • 1/5 Chiran G. 7 months ago on Google
    We booked the hotel for 7th July and arrived there in the afternoon there was no one at the hotel to check in ,It was closed and was looked like they didn't clean it for some weeks. only 1 guest was there and all the staff had moved to another place to open a new business . Really irresponsible management . I was about to destroy their office, thanks to my kids it's not happened . After about 2 hours of discussion, We had to move to another hotel called Lake Paradise and had to pay an extra 28000 Rs. For a night for 2 rooms . Don't go ....
    1 person found this review helpful πŸ‘

  • 4/5 Shavi N. 4 months ago on Google
    Very beautiful and very unique hotel in Anuradhapura

  • 2/5 Amitha R. 3 months ago on Google New
    Hygine was very poor. Cockroaches, ants, dogs and mosquitoes were every where. Bathrooms have not cleaned for days. Room service is very poor. Don't provide shampoos, mosquito repellent even though you ask for it. Air conditioner was leaking . Water inside the room but they don't change your room or service it. Some windows inside the room was broken. Can't lock properly. You have to walk a long distance to your rooms. They don't send anyone to take your luggage to the vehicle. No lights in the garden. Only positive thing was restaurant staff was very helpful and the environment was peaceful.

  • 5/5 Omindu D. 8 months ago on Google
    It's really good, that's all. You must visit here oneday

  • 1/5 Udayanga S. 8 months ago on Google
    Poor service at the Sessions. Staff members are inexperienced at providing a quality services...

  • 4/5 Nim A. 7 months ago on Google
    Place is soo good... But foods are not much delicious.

  • 4/5 Harry & Jenani P. 9 months ago on Google
    Beautiful rustic ancient decor and landscape. Staff was very accommodating- from bags, to late night meals and service. Room was okay, but the walk out to rooms were quite far - especially if you haven’t slept for 23 hours. Pool wasn’t clean, but we managed to take great pictures around the gardens. Overall, good experience.

  • 1/5 Senani A. 1 year ago on Google
    It was a nice place before but now Very poor condition. Nothing but nice staff. During the power cuts not even an emergency light was given. Hopeless place.

  • 3/5 Shaazry H. 1 year ago on Google
    Should consider cleanliness of the swimming pool and avoid monkey troubles .

  • 4/5 Pubudu S. 1 year ago on Google
    A good hotel. But the quality of the property has deteriorated over time. Not maintained well.

  • 5/5 Toni G. 1 year ago on Google
    Amazing facilities. Good service and a lot of food to taste and enjoy. We should be here more nights.

  • 1/5 sunandana m. 3 months ago on Google New
    We have made the reservation from 24th to 26th for two nights, one triple basis, checking was delayed more than 35 minutes due to room was not ready at 3.00pm, although we arrived to hotel on confirmation for room was ready for us. When checked into the room we knew that all towels and pillows are fully wasted and not in usable conditions, only two sets of towels and pillows were available, although we have paid for triple reservation. It was terrible, very old AC, no cooling at all and unbearable noise in the room , no Hotwater in bathrooms, no Wi-Fi, TV at the room, but not working, says some issues in signal or connectivity, had a power cut then no electricity until CEB power restored, only few lights worked on generators. Although food was not in 3 stars quality, restaurants services were in very good with trainees from a hotels school, thanks for them and F&B department. When come to checkout, it was delayed more than 38 minutes, since cashier was not available at the premises. Front office staff was trying several times to refused HSBC VISA payments and asking cash payments, although VISA and any mode of payments are accepted in reservation DOC. It’s my understanding, Ceylon Tourist Board should do reevaluate on 3 starts category of the hotel, any guests or clients should not be penalized at this type of hotels, no value for money at all for services and food quality.


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