Recently visited Taumeasina for dinner. The food is quite average considering the price you pay, and the bun of my burger was burnt. On a more positive note, the restaurant staff were very attentive and kind. The highlight of the night however was when an employee at the restaurant’s front desk attempted to scam me. She gave me my receipt showing the dinner total for two people - $135. She then advised me before paying that there was 5.35% surcharge, to which I said was fine. She calculated the overall total which came to $182 (including the surcharge), which obviously did not sound right. After my father approached the desk and attempted to calculate the overall total himself (including the surcharge), the employee immediately started typing away on her calculator once again and quickly changed the total amount she had relayed to me, prior to my father approaching the desk. The total was now all of a sudden $142 and not the $182 she had mentioned to me earlier. She was not apologetic nor did she seem sympathetic for trying to take advantage of me. This employee was on shift at around 6-9pm on Sunday, 28 May 2023. I highly suggest Taumeasina speak to this employee and remind her of hotel policy and the value of honesty and integrity, to prevent this situation from occurring again. I would advise hotel guests and visitors to be weary of what you are paying for and calculate if necessary, to ensure you are not being ripped off.

Beautiful location and hotel !!! Service lacks a lot to be desired !!!!!! If you expect your room to be serviced daily or to get more than one towel per room this is not for you . It’s a nightmare to get more than one towel or multiple towels per room ! If dining at the hotel restaurant be prepared to wait on yourself . You get one person to take your order then one takes your drink order then you have to remind them to put your drink order or food order in after waiting 40 min . People are really friendly but. They have no concept of how to run a hotel !!! Then to use your credit card they charge a 3.5 percent up charge crazy . But overall beautiful island and super friendly people just have to adjust to island time and their way of doing things or lack of doing things .

If I could put ZERO stars on this overrated resort, I would! This 1 star is for the reception area and great hospitality shown at the welcoming desk. The zero stars is entirely for the security team who have proven very rude and inhospitable time and time again. I am not talking about 1 or 2 separate experiences, but 6 separate events that happened with exactly the same security team. My first experience was when we rented a 2 bedroom Villa for a surprise birthday party. At exactly 10pm, there were 6 security guards standing outside our window being creepy and shining flashlights inside our room and telling us whoever is not registered in their guest book should leave now. One other time, I stayed there with my partner when 2 security guards also shined flashlights into our windows! When I confronted them, they told me to turn off our TV because other guests are complaining about the movie we had on. There have been many other instances where the security team have invaded guest privacy and even threatened guests not to talk back to them. I have reported them to the reception and manager but the same security guards are still there and nothing ever gets done about this outrageous abuse of power! This resorts security is full of creepy guys who think it’s ok to invade guest privacy in the name of their so called job! It makes me sick

Family group holiday. Being honest service - bar - food etc was very disappointing. Meals may take 90 minutes, there is little if any proactive service. Tables by the pool were not wiped day to day. Coffee may take an hour, or you just give up and cancel. There are plenty of staff. We all have choices and sadly we would not return. We would advise that management are more visible and start to set the standard. It does not seem to be a lack of staff or willingness, but perhaps a lack of leadership. As to rooms, air con twice broke down. Repair staff said this happens a lot. Choose wisely fellow travelers.

Paid $99 per adult and $45 per kids for the buffet and show for Fiafia Night. Group of 7 adults and 7 kids. Was by far the worst experience. I called to make a booking and spoke to a guys first, he advised the night was completely booked out. I then asked to leave my name and number should there be any cancellations. About an hour later a lady called to confirm my booking of 10 people. I asked what booking this was as I had not made a booking. She stated my name was down for a booking for 10 people. Let her know that was incorrect & asked if I could book for 14 people ONLY if the table we were seated at, the kids could see the show. She guaranteed there was a free table close to the show. Upon arrival, workers at the front desk were lovely however the buffet food was the absolute worst. No flavour, we were told after our first serving that some food had run out. The show was to minimal standard. Not only were there no seats available where the show were, we were told to sit and watch from the restaurant which was impossible so we stood by the doors and used our phones to zoom in to see the show. After paying $1400 for the night out, I can comfortably say this was a first and last. So unfortunate as we were all looking forward to such a good night out.

We went here for dinner and it did not disappoint! It was a buffet and I think was around $80 tala. There was a variety of seafood, some Mexican, American food and even a large selection of desserts. The service was awesome! We were served coconuts juice that was cracked right in front (ok on the side 😊) of us. The waiters/waitresses were very polite and genuine. Afterwards we watched the show and that was fun too. Then when the show ended, the put music on and we went dancing so that was fun too! It was a great experience that we thoroughly enjoyed. 👍 Elegant & classy!👌

Have been staying here for a few days now and out of all the places we have stayed at here in Samoa, this is by far the WORST. If you want to be ignored by staff and shoved into a room that looks at concrete for a ridiculous price, then by all means come and stay here! Wifi is also not reliable. There are much more better places on the island, more genuine staff and more beautiful rooms. Would give 0 stars if it were possible. Do not book ocean view rooms, you’re better off staying in a shack!

Enjoyed our Family stay at Taumeasina. Staff very friendly and helpful, buffet breakfast was lovely good variety of dishes and they changed up the menu which was nice. Hotel pool was nice, didnt get a chance to do kayaking or snorkelling. Rooms were clean with daily housekeeping. We were there for a wedding and the occasion turned out great. It is on the pricey side compared to other resorts on the island, location is great and central to Apia.

Loved the hotel and the staff. Food was fine. Typical hotel food in that it was way higher priced but it was ok. My only criticism is I had 5 terrible nights sleep as the bar is outside and every night th ey had either a live band or DJ and it was so loud I may as well have been in the bar. Went to midnight!

What we enjoyed This was our favourite accommodation to end our trip with for 2 nights. Booked a Deluxe Double Ocean View (Room 510 Upstairs) and a Deluxe King Ocean Room (403 downstairs). Both rooms were very close to the main reception/pool/restaurant area which is a good thing when your in heat/humidity. *Rooms/linen are clean and of expected 5 star standard with included toiletries. Daily evening visits from staff with an information sheet on what is happening at the resort the next day with some goodies such as cookies/taro chips were a lovely touch. *Enjoyed the cleanliness of the rooms with all the details and standard you would expect of a 4/5 star resort. Staff were great at check in with welcome drink, garland & cold towels. We enjoyed the comfort of our beds and the beautiful view of the ocean. We had no issues with noise - the location is less than 10mins away from the bustle of Apia. *Restaurant * bar have lovely views overlooking the pools and ocean. *Buffet breakfast at Lapita Restaurant was very good with your international breakfast fare with lots of options and some local breakfast favourites that we enjoyed *Lovely sandy and calm lagoon area for swimming. *Outdoor showers and bathrooms near pool make rinse off convenient *Overall beautiful grounds - gardens well maintained and a really lovely vibe throughout the whole resort. What we did not like *Smell of sewerage right outside our room in block 400. * No lifts for upstairs rooms will pose a challenge for some, so make sure you request a ground floor room if you have mobility issues (the staff do help you with your bags up the stairs) * Lapita Restaurant Seafood Buffet on Friday night - we were looking to end our trip with the most expensive seafood buffet at $119 wst per person. This was the worst buffet we had been to for our whole 2 week trip and we had visited quite a few fiafia nights at a portion of this price with better food. The seafood provided was tasteless. Imported frozen and defrosted and served up with some garnishes (NZ Mussels, Small fiddly crabs, Bugs). The Raw fish was the only saving grace for the selection aswell as the sea grapes (which ran out only after one sitting so we didnt get to have seconds). The sea urchins tasted off and we discontinued eating. All meat at hot food section (Roast pork, beef cheeks and whole fish fillet) were all overcooked and dry. Desserts were also horrible - tasteless cakes with alot of food colouring seemed so unnatural and unappetizing. This is the most expensive buffet on the island so we were expecting things to be top notch. Unfortunately it left us all disappointed - even the kids. Moreover I had requested a table closer to the buffet and confirmed with the front person at the restaurant that we would be seated there when I showed her where we wanted to be seated earlier in the day. She confirmed this. We had a 90yr old travelling with us and another with a knee injury but we were placed away from the main hub behind a privacy screen. Throughout the whole night - no one was seated in the original area I had requested and I decided not to make a fuss of it BUT we were not waited on by the staff - felt like we were put there to be 'out of the way'. We werent offered to order any drinks and our plates were only cleared once only after I had to request this towards the END of our dining as our dishes had piled up and no space to place our dessert.

Best thing of this hotel is that you are welcomed like a king on arival. When you will first time to the staff you will assume that they are wearing traditional costume, but yes it is true they are promoting and reataining Samoan culture. Wonderful hotel on the beach.

My family of 4 booked 1 night at Taumeasina at the end of our 10 day trip and we had a pleasant experience. The room was lovely, it was modern and it had everything we needed. The view was beautiful. Staff were friendly and helpful. We didn’t eat at the restaurant so can’t comment on this but the complimentary breakfast was nice, there was a good selection of food to choose from. My children enjoyed swimming in the 2 pools, the pools were clean. The location is great as it is close to Apia. I would highly recommend and may book here again on our next trip.

Absolutely gorgeous resort! The buffet breakfast was delicious, the service at the day spa was exceptional, the beach was beautiful for a swim however the only let down was that you couldn't buy a day pass to use the pool if you're not a guest at the hotel which means you can't use the pool at all. The cocktails and food were a little pricey but still tasty. I definitely would return and would love to stay here next time!!

We are experienced travelers, in our 60's and regular posters to review sites. Writing this after 8 nights of a 10 night stay in January 2023. Most staff new and still learning after pandemic lockdown. I was told management and supervisors are trying to get this back to a resort over the first half of 2023 as the locals have propped it up during the pandemic so it has turned into a loud nightclub and bar most nights. As other reviewers on various review sites have said this resort is really noisy at night and gets lots of noise complaints and guests over-ran with locals. The music volume was so high you cannot hear others talking in the restaurant and bar and the front desk staff can't hear you. I can't imagine how they can talk on the phone. It is nearly to the point of needing ear plugs. After the second night I emailed the Resort Manager who to my surprise met with me and appeared to agree the music is too loud. I was of the understanding he agreed with me and instructed his staff to reduce the volume. Third night was again loud and was advised the security staff in charge of ensuring a suitable volume was away offsite. Volume was acceptable for a few nights then it returned to high levels again whilst at dinner. We could not hear each other over dinner. When in a restaurant we expect quiet or background music. I registered a complaint to the restaurant entry desk and she rudely laughed in my face. So I went to the front desk and was directed to a manager who advised this music volume will remain as it is part of a show. Really does it need to be that loud? Why do 20 bar patrons get priority over 100 restaurant guests? It appears they are ignoring the Resort Manager and don't get that this is a resort and not a noisy nightclub. If you choose to stay here be warned to make sure you get a quiet room a long way from the bar and restaurant. The building acts as a natural amphitheatre so elevates the noise so the DJ has no idea how loud it is. If you like noisy busy places at night they have lots to do here. Sailing, canoes, snorkel gear to explore the coral and colourful fish just off their private beach. Safe and no dogs. A chapel and function rooms on site. Resort shuttle bus to town not operating in January so need to pay WST$10 for a taxi to town and another $10 return. Taxis easy to get to and from resort. Airport transfer WST$45pp one way. Resort advertising makes out there are lots of bars and restaurants but in reality it is all the same place but you are just sitting in different areas. Sina restaurant is closed except for private functions. There is no Sunset Bar and the sun sets over the building and not at the beach or bar like you think. This resort struggles with new inexperienced staff but they are friendly and try. Getting drinks can take from a record breaking 8 minutes up to "never getting them" but usually takes 20 to 45 minutes. My wife made a game of it by setting her stop watch. Included buffet breakfast was okay but a limited choice compared to other resorts of this size. Was told the chef is fairly new so menu options simplified so he can cope. Lots of locals eat and drink here which has kept the resort trading in difficult pandemic times but I feel management need to decide if they want a noisy nightclub at night with empty accomodation or turn down the volume and win the tourists back. This is the biggest resort in Samoa. We met other tourists before we arrived who had stayed here and complained bitterly about the noisy busy atmosphere. Once we got here we found it true but only at night. As we were staying 10 nights we tried our best to be friendly to staff and good happy guests but at night the noise made us regret staying here. If coming to Samoa again I would not stay here due to it being noisy and busy with local drinkers unless the format changes.

House keeping were really slack, I went three days without house keeping, and paid a lot of money for the services they should be offering. I also had to wait 24 hours for clean towels and had to empty my own bins, the phone in my room did not work all week so I had to ask the next room if I could use their phone to get a hold of reception lol notified reception of all of these issues but still no help. One star for the breakfast and welcoming at the reception, but for overall experience… it is what it is.

The resort itself was quite nice with a good pool and beach area. The biggest problem that I experienced was that it seemed to be set up as a local watering spot with parties every night which of itself isn’t an issue but the apartments are so close, you can hear the karaoke word for word in your room with ear plugs in. I moved rooms to further away but still needed ear plugs to sleep at night as the bass went through the apartment block. On the final night I was there, there were a lot of police at the resort for the Friday night party they had. I found it a bit confronting for what I thought would be a relaxing resort holiday.

Lovely resort. Very relaxing. Although the service in all resorts runs on Island time, this one could benefit from a dedicated bar so you could order and collect your own drinks rather then waiting for what can be a long time. All-in-all, a great resort. I would definitely come again. I would recommend the fine dining restaurant. For a Small difference in price the quality of the food takes a huge leap. That said, the food throughout the resort is good. The staff are very helpful. The well appointed rooms are clean, air conditioned, private and have great views. The pools are great for relaxing. My wife particularly enjoyed the Spa.

Worst service my family has ever had! The food took two hours and both of our pizzas were wrong. They only replaced one of them. They didn’t bring us enough silverware, glasses, or napkins. When we asked for more, there still wasn’t enough. No plates for our pizza too! When they brought more, still not enough plates! They left dirty napkins in the middle of the floor and just kept stepping over them instead of picking them up. The staff was not very polite and definitely not apologetic. They should have given us a discount because our pizza took over two hours and was completely wrong. No discount. We didn’t ask, but we shouldn’t have to. We were completely shocked and disappointed.

Hotel rooms were small...with unwelcomed critters in them. Sheets and towels had stains on them. We paid for a deluxe ocean view room and only saw the man-made pond across the way... Customer service was great...from the women. They smiled. The men on this island wore serious faces, offered no eye contact, and acted like they didn't hear/see me. Not all...just most. I had a better experience with them while going through Immigration and Customs. At least they smiled...

Great location for drinks and food. Good resort atmosphere to hang out with family and friends. Pool situated in view of the dining area is not my cup of tea but it adds to the aesthetics.

We stopped by for a late dinner and drink on a Thursday night. The food was delicious, the service was efficient and the band playing were great (although volume was extremely loud & table conversations couldn’t be heard). There’s nothing to fault tonight’s experience.

We stayed at Taumeasina for 3 nights the beginning of June and it was honestly such an experience. The rooms were clean, the view was top tier and the service was excellent. Staff were so friendly and easy to work with & the facilities you had access to was stunning. The use of the pool, the breakfeast buffet & kayaking was so amazing!! Taumeasina is worth the money to stay there. We stayed at another hotel for the remainder of our trip & it made me really miss & appreciate my stay here. Upon return to Samoa I’d pay the money to stay here for the whole time.

Love the place, swimming pools, private beach with snorkelling and kayaking gear. Daily activities available to participate. 3 restaurants and food was great. 45min-1 hr from the airport. Cocktails were great. Room service available as well.

Spent 7 nights here with my wife for our 10 year wedding anniversary. From front desk to bar staff,always easy and always there when you need them. The activities boys, were one of the best part of our holidays. They looked after us in all aspects. From kayaks to snorkelling and especially the catamaran!! My wife and I, first time on one.. and it was an eventful time on the water that day 😅😉 shout out to Henry,Casper and johnny. Appreciated everything you guys did for us. Thanks to the tour guide who took us out to the 4 special locations like turtle Island,( yes there were plenty of turtles! The sea caves, waterfalls and the trench. Highly recommended! Cheers 🩷

Couple visiting from NZ, stayed here for two nights Very plush property, amazing customer service. Private beach access, we were able to snorkel here as there were many reefs. Very close to city centre, all amenities available within the resort. Ideal for people looking to relax and enjoy their retreat with a luxurious experience

I recently stayed for 5 nights at Taumeasina Resort in the One Bedroom Deluxe Oceanview Hotel Room. The service, restaurant and facilities were astounding, coupled with the friendly service from all the staff members. I must highlight the service from the activities desk, even making sure we were safe when kayaking out to nearby Turtle Island. I can certainly recommend booking and staying at Taumeasina Resort, and will definitely be back. We booked car hire via Taumeasina Rentals ( 5- 10 min walk from resort) which gave us the flexibility to explore the Island on our own time. Recommend 10/10 for your next trip to Samoa

$99 tala for a Samoan buffet was definitely below par. Food was cold, variety minimal and taste bland. Not ideal for children. The entertainment was floor level- and the seating meant you were straining your head to get a view. Entertainment below par. The fans were not working in the dining area. Service was slow. It should be a 3 star hotel. Would not stay again. Over rated.

A lovely location, near enough to Apia but far enough away to be peaceful, romantic, relaxing - snorkel on the reef, have a drink by the pool, snooze on your balcony.... except it's not. Just when you think this couldn't be any more restful, the nightly musical entertainment begins. And it felt like it never stopped. Every night of our stay, when all we wanted was a quiet drink on our balcony, we were subjected to ear-splitting 'entertainment' which went on and on and on. Badly. No peace for us, no listening to the waves break over the reef while tranquilly star gazing. A daily 'activity sheet' posted under our door filled us with horror as we realised that that evening's 'entertainment' would be even worse than the one before. We never ate dinner at the hotel, we like to be able to talk over our meal. And we went out for dinner later and later to try and delay our return to the inevitable aural torture, and went to bed with ear plugs in. This could be a delightful hotel - it has the location, layout and facilities, but the management need to decide if they want to provide an exclusive resort experience offering luxury escapism, or a seedy drinking hole with average at best pub singer, stripper and karaoke 'entertainment'. You can't have both. As things stand, we will not be rebooking.

This place is great. We didn't stay so I can't comment on the rooms. But the location is great and the food is delightful. Service is good but a bit slow. But who cares when you're enjoying the view. One of our visits we saw one of the young staff weave a hat for an elderly lady, it was very sweet. Well done

Had a great time during our one week stay. Although it may not be "5 Star" in the traditional sense, the staff project a warmth & willingness to help that exceeds the 'corporate-style' that you find at other up market establishments. It has a luxury feel, but still gives you that easiness of feeling at home.

We booked in 10 of us for my mother in law birthday for two days. We booked a three bedroom Villa and 1 king and double room. We loved our rooms and Villa so clean and beautiful, the food was beautiful and the pool. My boys loved the pools. We absolutely loved it, service was amazing other hotels that we have been too always made us feel unimportant and treated us like our locals (which is not good if the locals and us Samoans from outside are paying the same money as the tourist. We are from NZ my mother in law and family live here in Samoa. I was so amazed at how the Taumeasina Hotel treated us especially my mother in law, your workers were so respectful and always served us with a smile. We loved Cindy and her girls shows and loved what Cindy said...us tourist come and go but the locals are always there to support and help keep the hotel going. We really love Punialavaa as well seeing them live was amazing, love their music, again thank you so much for looking after us we hope we can visit again. Highly recommended.

Beautiful clean facilities, friendly staff, nice pool & beach area, kayaks & snorkelling gear available for use, good location close to town. Daily activities held during the day & shows at night. Food wasn’t great. Service was VERY slow. Took over an hour to get food/drinks at the bar/restaurant or any kind of room service. Breakfast buffet was meh. VERY loud at night if your room is near the bar area.

Good resort for the area. Parking is easy, beach and pool were nice. Dinner service could be better, had to go up to the bar to order food and drinks every time and couldn't get any response from the staff.

Nice resort. Would like to see a ban on locals who use the bar. Not being bias but the locals tend to get rowdy when drinking and cause disruption for other guests.

It's a beautiful place with pools and its own beach the gym is adequate and the staff are friendly .I have to say the food is not up to scratch the selections in the buffet were terrible the coffee tastes like mud and the bacon was undercooked or overcooked.Its a real shame the food was terrible because everything else was really good .oh let's not forget the entertainment they have a princess some nights and her name is Cindy with her dancers she is a great entertainer ,funny and intelligent she made the place light up we really enjoyed it .Thank you Cindy we really enjoyed your performances.

Friendly staff, large portions and great views out to the sea. Very quick to take orders however once placed some dishes arrived and some didn't and we had to consistently follow up with our orders of food and drinks which were slow to arrive. When the food arrived, the niu (fresh coconut) was warm and the oka (raw fish) was warm. Both should have been cold. The wait staff clearly wanted us to leave and I felt very rushed to hurry up, eat and go, at one stage whilst still eating dessert one of the wait staff came and started straightening chairs at our table and trying to take half full drinks away!! We dined at Lapita restaurant. Service let them down! Nearly $500 tala later too so not very happy with that.

The resort is very peaceful and a nice retreat. The welcome was amazing, and the villa was great too. There are a few bits that need work ... room cleanliness needs more detailed attention, restaurants need to have all promotional items on hand to serve. The staff are amazing and friendly. We were upgraded to a villa. The shows were great and service at the restaurant by the staff was great too. Ovetall we loved our stay. Check out was hassle free and easy. The resort organized shuttle to the airport too.

Always a great night at Taumeasina. Staff are friendly and the Friday night show by Cindy is hilarious. Check it out.

Beautiful location and buildings, also conveniently close to the city. Can't go to Taueasina without trying the mango daiquari.

Great friendly service. The food is too notch. Our room has an amazing view

Overall the staff are amazing. Food service is usually on time but don't go if you're starving. The A la carte menu orders can take 1 to 2 hours. Orders are usually confused etc. You need to have an open mind. If you order coke sprite will be served vice versa Hahaha. But had a swell of a time. Everything is Island time.

Great place to stay. Located centrally in Samoas main city area. Lovely grounds. Friendly staff, but service a little lacking - am sure it will improve as they get more experience (being closed for 2 years during covid).