Featured Reviews


Frequently mentioned in reviews: staff (13) restaurant (10) good (9) coffee (7) Switzerland (6) friendly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 S. W. 1 year ago on Google
    Das Essen ist sehr lecker, die Bedienung freundlich. Störend fand ich, dass das überflüssig Besteck während dem Essen von unserem Tisch entfernt wurde. Die Lebensmittel kommen wenn möglich aus der Gegend. Die Preise sind eher hoch. Es wird aber gut auf Allergien geachtet beim Kochen.
    3 people found this review helpful 👍

  • 5/5 Tram Ngoc H. 1 year ago on Google • 34 reviews
    I just passed by and had a coffee in the restaurant. The coffee was good, the staff was nice, the restaurant was elegant and cozy. I had a warm welcome here.

  • 1/5 True F. 1 year ago on Google • 32 reviews
    I ate at the hotel café on the evening of September 6. After eating my meal, a younger, female waitress informed me that carrying the dishes to my table was not included in the price of the food, and that therefore, a tip is required at the restaurant. I knew that this was a lie. Tipping is not required at restaurants in Switzerland. I found the direct confrontation and the comment that service is not included to be rude. I would never eat there again. Tipping in cultures were they have it is a voluntary activity. And tipping is not expected in Switzerland.

  • 5/5 Roland B. 1 year ago on Google
    Ein gemütlicher Abend mit einer grossartigen Atmosphäre, von der Begrüssung bis zur Verabschiedung alles Top. Das Essen, Service war alles sensationell. Wir waren das erste Mal dort aber bestimmt nicht das letzte Mal. Merci vielmals aus Kastanienbaum
    1 person found this review helpful 👍

  • 4/5 Alexander 1 year ago on Google
    Grundsätzlich gut bis sehr gut. Personal äußert freundlich! Wir haben unser Essen jedoch am Ende der hektischen Mittagspause bestellt, und mussten dadurch schon ziemlich lange warten. Kann nicht beurteilen ob dies ein Einzelfall war. Ich würde jedoch wieder hingehen.
    1 person found this review helpful 👍

  • 2/5 neville t. 4 years ago on Google
    Staff were very nice but room was unsatisfactory. Massive spotlight to outside court outside our window was on until very late. You could read a book in the room with the amount of light from the spotlight with all the curtains closed. Discontinued pur proped stay.
    1 person found this review helpful 👍

  • 5/5 Ron P. 1 year ago on Google • 5 reviews
    The room was very clean and cozy with a comfortable mattress and pillows. The Staff is very attentive and catered to every request. What a wonderful place to be. You are in the heart of Appenzell with in walking distance to all the shops and nearby restaurants. Although we rarely strayed from our cozy Appenzell Hotel. The breakfast is truly a gem.Full of delicious local cheeses,”meets, fresh breads , yogurts, fruit plates, fresh squeezed orange juice with Prosecco if desired.The highlight for me were their incredible dinners , that to me are quntissential Swiss food. Although I did see a good variety of American classics , like hamburgers and steak, but really?? When in Switzerland I recommend sampling every delicious morsel they Hotel Appenzell offers. My wife and I toured other local hotels to compare and The hotel Appenzell is the crown Jewel of this beautiful town and the staff and service with provide professional service with a genuine smile. Don’t hesitate book now, you will not regret it!!
    1 person found this review helpful 👍

  • 5/5 Catherine M. 2 years ago on Google
    Amazing find, not a far walk from the Appenzell Bahnhof / train station. Such friendly welcoming staff. We popped in for a quick warm drink and a sweet pastry. There was also a great restaurant section. Also clean toilets. Reasonably priced for Swiss standards. The friendly staff made this little stop perfect for us. Thank you so much. Would highly recommend you visit this warm welcoming restaurant.
    1 person found this review helpful 👍

  • 5/5 Apurvi S. 1 year ago on Google • 21 reviews
    Loved the vibe sitting outside on the street. The staff is good but saw them a bit murmuring amongst themselves if you’re not a local. Good is good, presentation is good, a bit steep. But loved the overall experience.

  • 3/5 S. C. 1 year ago on Google • 7 reviews
    We had a delicious lunch here. Then we ordered coffee. Unfortunately the coffee in such an upper class restaurant did not come with a cookie as it is tradition here. When we said something the server said that the owner does not give anything away that we had to go to the front shop and purchase them separately. That was a true turnoff. He truly missed out on an opportunity to give us a taste and then have us purchase all kind of cookies from his shop. We were a group of 17, did not expect a discount so being a tightwad as a business owner was not something we expected and were truly turned off. Little gestures like that make the difference but he probably just does not care about that. It’s a little gesture that truly makes the difference. Disappointing.

  • 5/5 RR 1 year ago on Google
    👍

  • 5/5 Arno W. 1 year ago on Google
    Super nette Bedienung, gutes Essen. Gutes Preis - Leistungsverhältnis. 100% zum weiterempfehlen....

  • 5/5 Laurent L. 1 year ago on Google
    Nice hotel, clean rooms, friendly staff and great restaurant.

  • 5/5 Falk U. 1 year ago on Google
    Traditional restaurant with delicious Rösti and other local dishes. The service was perfect and friendly.

  • 5/5 Berkin P. 1 year ago on Google
    We love the hotel and restaurant. Brekfast is also wonderful. We love the staff, they are helpful.

  • 5/5 Andrius G. 1 year ago on Google
    Fabulous hotel with a warm family-like atmosphere! The rooms have an old chic design, are very brightly lit and very spacious compared to other hotels in Switzerland. Out of six different hotels I've stayed in during my Switzerland trip, this one's breakfast was the richest. There's also a nice restaurant and an artisanal confiserie onsite.

  • 4/5 Norbert P. 2 years ago on Google
    Nice place for coffee&cake

  • 4/5 Jehanne D. 2 years ago on Google
    Good dishes, nice "gartenterrasse". Just a suggestion for the "mahmeh": it was good but lacked something more tasty/crunchy/salty or sweet... as if the dish as served was a side...

  • 5/5 Romain G. 2 years ago on Google
    Great coffee, pastries, and wine. And the service to go with it. Bonus point: if it's the time when the cows come down and they go through Hauptstraße, you won't be able to find a better spot than this terrasse.

  • 5/5 Yasmine F. 2 years ago on Google
    We went there just for coffee and dessert but omg was it good! The home made ice cream were to die for, the fresh fruits very tasty and the staff really friendly and efficient. 10/10 would come again

  • 5/5 Mary Mariana S. 5 years ago on Google
    Super Excellent Food and Happy Staff! We have travelled almost throughout Switzerland but this cafe had the best food and Wait staff! Specail thanks to Jasmine very happy staff, you really feel welcome and wonder about what you will eat. Welll we were not disappointed. From starter to main course to dessert all was great! But especially Jasime I we couldnt help but ask her name!! I highly recommend this plave!

  • 5/5 Marcus F. 2 years ago on Google
    Great place to grab bratwurst and rosti! Love appenzell and the town. Definitely worth visiting

  • 5/5 Yaowen Y. 2 years ago on Google
    Delicious and affordable lunch of the day!

  • 5/5 Kanika 3 years ago on Google
    highly recommend it. staff were super flexible and allowed us an early check in as soon as a room opened up [they were full]. large clean rooms, good breakfast. central part of town

  • 5/5 jose i. 2 years ago on Google
    Friendly staff, great food, a cozy and a vintage ambiance.

  • 5/5 Danyael B. 2 years ago on Google
    This is possibly one of the top five hotels I've ever stayed in friendly staff food was good breakfast was absolutely excellent and the surrounding area literally to die for best holiday I've had since well quite a while.


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