This seems to me to be a giant scam. They sell their membership, take $75/mo from you every month, but they don't deliver the massages. First, it is almost impossible to get an appointment (I guess they're understaffed). In the eight months My wife and I have been members, we have only been able to book 6 appointments. With 4 of them, they canceled the appointments either the day before or day of. My wife has had 2 massages this year, she said the first one was awful, and the second one was mediocre (acceptable, but not very good). What a rip-off $900 for two massages. I wish I had paid attention to the reviews before we signed up.

Don't sign up for a membership with Massage Envy unless you want to have your money stolen and be harassed with phone calls and text every night. In February 10, 2022, I purchased memberships for my husband & myself to Massage Envy in Belmar as a birthday gift. We used the service a few times for massages but availability of appointments very limited and it was almost impossible to book a massage. If you look at other reviews they say the same thing. Massages are impossible to book and the techs while nice are very sub par in experience and technique. We stopped using the service after a few times but continued to pay our monthly membership for the 12 months required. In late March 2023, I called Massage Envy Belmar to cancel our memberships. There is no information on the website about how to cancel. No one returned my call & I believed I had done what was needed to cancel. In October 2023 we started receiving calls & text messages stating that our credit card had expired & we had unused credits we would not be able to use until we had updated our card on file. When I spoke to Annabelle at Massage Envy, she said our membership had not been canceled because we had not emailed the obscure email address (not available on their website) to cancel. I asked to have a manager call me. Annabelle texted me the email to "cancel", which we believed we had done 7 months prior. I emailed the address she gave me on and requested that we be refunded for the unauthorized 7 months of charges for 2 memberships. Someone responded that evening asking for the phone numbers associated with the accounts. Multiple emails from me since then and no one has responded yet. However, my new "friend" Annabelle has continued to call and text both me and my husband and told us that she will call every day until we have updated our card on file. Massage Envy has locked our online accounts and we are unable to see the total credits. We have been billed $160/month since February 2022 and only able to use 4 massages. No one other than "Annabelle" will respond to us and when she calls, she is unprofessional and demands a credit card number. This place is horrible. Don't give them your money.

Be aware if you sign up for a membership with massage envy, it will be a part time administrative job using your credits. I have been a member for 10 years and have lost numerous credits due to the improper tracking along the way (I caught some but eventually just gave up and wanted out of this place). Given you can NEVER get appointments, you will always have credits built up. The icing on the cake was today, I cancelled my membership and have credits to use before Aug 18 and I have four left. I went in today, had my session and the system said I had 0.5 credits left so they charged me for a half credit. I was given no other option but to pay and sort out the issue with their accounts team after. I called my home location after this who confirmed I had the four credits that I knew I had. This company is just waiting for another class action lawsuit.

Don't agree to anything watch your account they will take money when you have credits tried to cancel my year membership that I finished! Got the runaround finally got paperwork after several phone calls and emails sent it back with no response after several more attempts canceled it for them after finding out they can't steal anymore money from me a month later I get several calls saying they can't cancel my account because it's delinquent WOW! Crooked

I have had zero luck scheduling appointments for the past few years. I had the account originally for myself but being a first responder, I often could not schedule weeks out for an appointment as they were constantly backlogged. I transfered the points and account to my daughter. There was never appointments available for her either. She moved to a location with no massage envy. I transfered them to my son to use. He couldn't get anyone to work on him as a minor after months of trying to schedule. We called to transfer it back to me. They refused to do so, as they claim its my minor sons account, even though its technically my account as I'm the adult who signed the contract and pay for the services we never get to use. It's been over 3 years and the manager at Massage envy Belmar just makes excuses. They also claim months of massages expired.... expiring credits is not in the contract anywhere. It's a breach of contract with zero consideration and reciprocation. I would either like all the credits to my account made available for me to use, or my money back. The consideration component of a contract is a legal term of art that generally requires that both parties to the contract receive something of value, even if it is of little value. Massage envy is in breach of the contract and has been for years. You can't even cancel without losing all your money. They try saying "well we will give you 20 days for you to use up the credits after cancelling the account." They think over 40 massages can be used up in less than 30 days? They are a racket.

Went today for a 90 minute massage. Justin was the person I was scheduled with. Let’s just start by saying I left in tears. I felt rushed from the get go. He was late arriving for the appointment. Rushed me back to the room. I explained that I am in healthcare and on my feet 12 hours a day. He didn’t seem to care. I asked for a full body massage. What I did in fact get was a cold room and a cold bed to start with. I had to ask him to turn on the bed warmer. He worked on my back for literally an hour of my 80 minute massage. I was just about to ask him if he was planning on working anywhere else on my body when he said his bottle of lotion was empty and needed to step out to refill it. When he return he left my shoulders and back uncovered in the cold room. 5 minutes on my arms, 5 minutes on the middle of my feet and all he did was push on my hips. Nothing else. He came to an abrupt stop said the massage was over and left the room. The bed was sky high and I had to jump off the bed. When I walked out of the room he was there. Showed me a hand to get out AND THAT WAS IT!!!! I was sooo upset that, that is what I paid $128.00 for. Please DO NOT schedule with JUSTIN it is a waste of your money!!!!!

DO NOT SIGN UP!!!! THEY CONTINUE CHARGING YOU OVER A YEAR LATER AFTER YOU CANCEL!!! This has been a non-stop nightmare trying to get them to stop billing me. I canceled back in 2021 and here we are - July 2023 - and they are STILL billing me. I don't even live in the same state anymore. I have not set foot in a ME since 2021 (nor will I ever again after this experience!!!) I live nowhere near one anymore. I have messaged and called multiple times and NOTHING. I have to file chargebacks on EVERY SINGLE CHARGE. Do NOT signup with them for a membership!!!! Be warned!!!!

Do not I mean do not get a membership with massage envy!! I don’t even recommend going here at all!!! The only good massage therapist at this location is now gone so there is no reason to spend your money here. They have horrible customer service!!! I tried to cancel my membership and still got charged and then told there are no refunds even though I haven’t received any services. If they happen to cancel an appointment on you the day of your appointment you have to reschedule but if something pops up on you the day of your appointment you still get charged. No exceptions!! Look at the other reviews and you will see similar stories. So save yourself the frustration and go somewhere else!!