Honestly this place is a joke. Horrible customer service! I bought tires in February of 2021 and have had nothing but problems. They lose air in 3 days or less. I kept bring it back to get them checked out and fixed, but told each time that there was nothing wrong with them. It wasn't until my two front tires were on the floor that they did something about it. Turns out the seal between the tire and rim wasn't very good. They "patched" it up the best they could but did such a poor job I'd never recommend this place to anyone. Do yourself a favor and save the headache!!

Bait & switch, then hide. On Friday evening I received an email at 6:37 pm confirming my appointment for Saturday (the next day). Setting this up I said we expected to arrive between about 11:30 and Noon for the appointment. When we arrived they couldn't find Luis. (Luis was the sales person that I had been communicating with.) After a while another salesperson was found to help us. We explained we were there for our scheduled appointment to look at a specific car we had researched and confirmed we'd be test driving. This second salesperson brought out a different car. Same year, but many more miles, and not the model we were there for. The sales person asked me for their own stock number of the car we were there for - Luis hadn't bothered to note what we were there for. This salesperson then said they sold that car the day before. Luis didn't bother to email me nor leave a voicemail. We had driven 1 1/2 hours. Luis didn't even face us to tell us when we got there. Separately, but certainly notable, was that my girlfriend first contacted the dealership about that same same car, but ended up waiting a day without action from Luis. I sent a separate information request the next day and got replies by text, email, and phone right away. (My last name and phone number are different.)

I brought my wife's car in for a wheel alignment, and since it was in the shop already I figured we'd do an oil change as well. As a courtesy, the shop inspected the vehicle and I received a few videos showing problem areas that needed attention. Among those issues was the cabin air filter. They sent me a video showing that the filter was dirty and for some reason had some large pieces of cotton-like material, which I noticed was completely clean. That seemed odd to me. What are the odds that this piece of fluff wouldn't be perfectly clean while the rest of the filter was filthy? Not great. I told the shop I didn't need any of the recommended services as they were all things I could do on my own. Today, I went to install my new cabin air filter and you'll never guess what I found... It appears that the technician decided that it would be best to stuff the dirty filter, fluff included, right back into the car. I guess if you don't pay the shop to replace the filter, they don't even give you the common courtesy of turning the filter over to remove large detritus from your filter before stuffing it back in. The purpose of a maintenance shop is to maintain the operation of your vehicle. This action shows a complete lack of integrity, and it reflects poorly on the whole shop. I will not be returning to this shop, and I recommend you to avoid it too. PS. The scheduler I worked with was completely unaware of how rude his comments come across. "Here's a free car wash. You're going to need it for that one." Hmm, I'm sorry that I literally just drove 1,300 miles from Portland to Denver and my car is dirty from being on a trailer behind a Uhaul. I don't need your judgmental presumptuous attitude.

First time car buyer (through a dealership) They had this car on the lot with a sticker in the window ready to sell! I just had to have it as soon as I laid eyes on the Toyota Camry. I was more knowledgeable about the car that the sales guy, who new nothing or wanted to find info for the car. The financial lady ran my credit 5 times. And never told me which one was the one we went for. Had to email her, assuming we went with the original bank and was then email a hole breakdown of payment through another bank. Total process took 5 hours and the test drive was 10min of that. Finally about the car. They actually are selling cars with original windshield wiper blades, both front a rear brake pads, a chip in the front windshield, and original tires all from the factory (which are to big for the car in the first place). Car had 30k miles at the time of purchase and nothing had been replaced. Basically, I bought a car that needed money dumped into it in other words. These guys just want your money, they don't truly car about what condition the car is in or care to obtain any knowledge of what their selling! I would love to take their job and do it right.

Never go to this dealership for service. My mother needed to have her brakes done. She and my husband dropped the car off at 8:30am. She was told (by Jordon G) it would be done between 1-2. Because no one from the service dept answers the phone , she couldn't check on progress. All you can do is leave a message and maybe they call you. At 2:30 another service person calls, says that the brake rotor was rusted and needed authorization for the additional work. My husband gave authorization. Close to 4pm, Jordon G calls and asks for the same authorization. My mother explained she already gave it 1.5 hours prior. Jordan G was very confused as no one told him. though what he was doing between 2.30 and 4 is a question. he said it would take an hour. (apparently the service person who called at 2:30 never communicated to Jordan or the mechanic because the work was never started). At 5pm, we still never heard from the dealership. My husband and I had to leave for the airport so we took my mom to the dealership. We were told it was not done and would be another 45 minutes. I clarified that it would be truly 45 minutes as my mom is 85 and she would be waiting alone in the waiting room. He gave me a dirty look and confirmed 45 minutes. Lo and behold she waited another hour and 45 minutes!! she dropped off the car at 8:30 and got it back at 6:40!! no apologies, no compensation. NEVER GO HERE ( I would give 0 stars but the tool wont let me)

Such a shame everyone behind me passed me in the service line no one greeted me everyone just walked around me. Terrible Honda service. 40 min wait The service Manager was not apologetic, nor did he ask about any of the concerns I will not be using the service department.

Great purchasing experience with Jay. The rest of our experiences have been garbage with Jeremiah. We’ve had to come in 2 more times after purchasing to “update paperwork”. It’s been 5 weeks since we took our new vehicle home and we haven’t received a single email or any correspondence in the mail as to how to set up payments. They actually initially messed up our email in the first place. I feel like once they get your business they don’t really care about you anymore or their attention to detail. Jeremiah’s communication skills and professionalism are seriously lacking to have a “manager” title. Wish we could work with someone else. He doesn’t do what he says he will, so we need to follow up a bunch of times, and quite frankly is rude when we do communicate with him. Highly disappointed overall. Love our new vehicle and hope to never have to work with Jeremiah the finance manager ever again! But highly recommend Jay as a sales rep if you do end up going here. Do better, guys!

The purchasing process was really easy. I bought a service plan with my vehicle and have not had good experiences with the service center. They are nice enough, but it takes hours to get basic service. My oil change last week was 4 hours. I looked into selling my vehicle back to them a few years after buying it, and they offer way below blue book. I know all dealerships offer below blue book because they want to sell it at a fair price and still make a profit, but they were a solid $5000 under what my vehicle is worth. I also have a brand new set up winter tires on wheels and new summer tires on wheels, worth a couple of thousand beyond blue book.

What started as a very positive experience turned bad very quickly. I went to AutoNation Honda 104 to sell my car. I was working with a very nice sales associate named Sal. We went through the negotiations as you would with any car and once both parties agreed upon a price (or so I thought) I signed the paper saying I agreed. The sales associate took the paper back to who I assumed was the sales manager (I never got his name). Everything was going well and then Sal brought out some additional paperwork for me to sign to start the transfer. During this time, there was no communication that there was an issue or concern. I see who again I assumed was the sales manager and another gentleman go out and start looking at my car again. While the door was open I overhear that there is an issue and they are not going to give me the agreed upon price. I approach the man i assumed who was the sales manager and ask what is going on. He starts telling me that “Corporate” won’t approve the already agreed upon price but would be back in a few minutes. Again, never introducing himself or his position. I explained to him we already agreed on a price, I signed this and other paperwork. He said he approved the price but corporate had the final say. Getting aggravated at this point, I wait longer and then this man finally comes back out and says they aren’t going to approve it. Doesn’t come back with another offer or anything with somewhat of an attitude. If you aren’t going to allow your employees to make deals then they should not be presenting them to customers before they are fully approved. the offer made to me and agreed upon should have never been presented unless AutoNation approved and was onboard with this. Additionally, there should have been some communication from one of these individuals that there might be an issue, I shouldn’t have had to ask when I overheard the conversation. After leaving AutoNation, I went to another Honda dealership and had a seamless transaction with with them. I highly recommend not using AutoNation and look at other Honda dealers in the Metro Area if they are going to make deals and then back out of them. I would not recommend this Honda dealership to anyone.

I had a 10:00 appointment, arrived at 9:30. Told it would be about an hour to let me know what needed to be done. Well an hour came and went and nothing. We waited until 1:00 finally got an answer . Our car was done being serviced at 4. Standard maintenance, back brakes and tires. The service was terrible. I waited a month for the appointment. No bueno

I have bought 3 brand new cars from this dealership over 2 decades and I have taken all of them for each recommended maintenance and we have done every repair they ever recommended. When my son was looking to buy a brand new car, we went there to buy a hybrid. After Luis walked us the car (we could not even drive their demo that was in the showroom), we asked what maintenance was required. He said he could not tell as this was a new ‘23 car, and with inflation prices would change anyway. I explained we had no experience with hybrids, so we had no concept of what maintenance was required. He said to look online. When I asked if we could inquire with their service department, he went to see his manager, Amy, who also said too you can look this up online (no mention of a specific site). I mentioned that over two decades and 3 cars, we had been through new car owner’s clinics at their location and were always given what the estimated costs were and when I asked if we could go ask their service department, she told me to wait, came back after a minute and said they were too busy to answer… Dealers charge differently for services, and when I asked again how to procure this schedule, I was met with the following rude answer: I am not going to copy a 350-page manual for you, you clearly have an issue with our service department, would you like me to escort you out the door. My jaw dropped to the floor, and when I asked her to repeat to me what she said, she said again, let me escort you out to the door now, I will even hold the door out for you. When I asked her to give me her name again, she responded: we don’t give out last names in this dealership. This is a humiliating experience, I recommend you avoid altogether taking any of your business here given how rudely they treat customers.

Came in because my AC was only blowing warm air. They took my car for four hours during which time I was brought back to be shown that a small animal had been torn up in my pulley system, but I was assured the compressor was still working fine. I was then told that my system was over-pressurized with air, but only a small amount of refrigerant. So they emptied the system and added refrigerant. However, after all this I was told they found a bent line in the system and that the total repair would be around $1000. I declined the repair understanding that I would still have to pay for the work that had been done already, just under $400. I wasn't happy about this at all, but fine. While paying the service woman told be that, because they had done the emptying and refill of the system, my AC would be "fine for now." Cut to me getting in the car and testing out the AC....and there's a terrible shudder and noise from the engine bay. My compressor is no longer "fine." So to sum this up, I entered with a working compressor but no cold air, paid $400 and left with a bad compressor and still no cold air. I left a message with the service department and have not heard anything back in 48 hours. I recommend taking your car elsewhere.

I'm a first time car buyer and had a wonderful experience purchasing my 2020 Honda Accord Sedan! I went in with my parents and was greeted by Nick. He listened to our needs and was very knowledgeable. Danny, our finance manager, made the final steps flow smoothly. He went the extra mile to find me an amazing deal for my car. We went in to just look around but within a timely manner I left with a beautiful car. I really appreciate the graciousness of everyone at Honda in Fremont!

Very satisfied with AutoNation 104. Recently purchased a new CR-V from this location. My salesman (Leo) full filled all my requests and was able too find and deliver my vehicle in warp speed. I had an appointment with the service department (thanks both Bob and Jordan) who were able to get the required work done in a professional manner and timely. My experience thus far has been EXCELLENT! I highly recommend the total package offered by this dealer and location…

I had a great experience here! I got a used 2020 Subaru Forester and I am absolutely in love with it! I worked with the salesman Tom, and he is absolutely incredible and extremely helpful! You can tell he actually cares about you and your future vehicle and wants to help you out! I also worked with Fab on the financial aspect and he was absolutely phenomenal! He got me some amazing deals and I cannot thank him enough! So overall, I had an absolutely wonderful experience and would recommend this place to anyone looking at purchasing a new vehicle!! Thanks again so much everyone!

This purchase was a pleasure to make. Our dealer was Leo and his attention to detail made the process so easy. Everyone at the dealership was so helpful. We will definitely continue to make all of our future purchases with them.

I had the best experience at Honda 104 yesterday for my oil change!! Every employee that helped me was super friendly and attentive. I left my car there for service, they warned me they were a little behind, but still had my car done within a very reasonable time! I’ve been a customer in the past and won’t go anywhere else to service my car!!

Good experience. A number of dealers in town pressured me to come in so they could hard sell me before they'd meaningfully negotiate on price. I got pretty transparent information, a decent price, and didn't feel pushed or pressured. After negotiating price by text was able to come in, test drive, get financed, and leave in a relatively simple process. Buying a car isn't much fun, but they made the experience better and simpler than a lot of other dealers I tried to work with.

I came across this dealer with the help of the Costco purchase plan. Stephen Miley reached out and emailed me the information. Everything was straightforward and upfront. Inventory was fair and we found a model that we liked. Transaction was smooth. No pressure. Agreed on a price and closed the sale. Had a we owe on some floor covers. That was a quick stop by to parts the next day. Cleaned up some scuffs I found in a few minutes and we were on our way. Pleased with the whole process.

We purchased our 9th vehicle from AutoNation Honda 104 over the weekend. We found our sales person, Mat, to be attentive, professional and helpful. We traded in an awesome 2019 Honda Accord and received a fair price that was used towards our new purchase of a 2022 Honda Passport Elite. My only downside is that we were there for a total of 5+ hours because it was so busy. It was a bit exhausting but the service & professionalism was appreciated.

The appointment, which was set up weeks in advance, with regular inquiries as to whether I could make it was helpful. The service itself was quick and efficient with a comfortable room to wait in. My car simply drove better, as though it felt cared for. Having service here means a longer life for my car. Thank you

I was so pleased with my experience, In the past, I dreaded car dealerships for a number of reasons , but upon entering I was greeted warmly and immediately put at ease. Luis , Fab and Kimber made this entire process so easy and comfortable. I was able to stay within my budget and get a beautiful new vehicle. I will definitely be a return customer!

Took my CR-V for 106,000 miles service and found out it required quite a few maintenance action points ( more than we actually expected) as recommended by Honda. The Service staff Moses was able to package them well with a generous discount. The service was completed in a timely fashion and even though we lived little far from the dealership, he took care of arranging Uber for drop off and pickup. Overall highly satisfied with their customer-centric service and quality. Would highly recommend

This review is for the service dept. I haven't purchased a vehicle there, so I can't speak to that. Kristil was exceptionally helpful from the moment I called for a quote, to dropping off my car and arranging a ride from/to the dealership, to keeping me updated throughout the day, and picking up my car when the work was done. It's clear she truly loves her job and takes pride in giving each person who walks (or drives) through the doors to the service area the best possible service. The work was also completed quickly and at a very fair price. Kristil helped make sure I got the best combination of discounts and rebates, too! Definitely recommended!

I had a great experience from start to finish. I had an appointment for an oil change and a tire rotation at 7:20 and was told it would take about 75 minutes. I ran across the street to get coffee and an hour later I got the text saying my car was already finished. Keith, the service agent, was kind and knowledgeable about everything I needed. Honestly, the best part about the service was that they kept their promise about the time it would take. I took my boyfriend’s car to a different dealership for the exact same service, and it took almost 3 hours even though we had an appointment. Thank you, AutoNation Honda!

Jason really took care of us on our last visit. We had gone to another Honda Services location the week before and were told many different things that come to find out were not true but we got them all fixed and the car is running great. We were even given a loan out car since that was our only car for the day. They had it fixed within the day regardless. Very please and definitely my go to Honda Services location moving forward.

I’m impressed with how fast they could make everything to meet my expectations. I had some issues with my car that needed to be addressed. While they couldn’t address them immediately, they made great efforts to work with me and my schedule to make it happen. They drove a loaner car to my house and they picked up my car and drove it back to their shop to work on it. They were courteous and responsive to my needs.

I have an old 2004 Civic that this dealer has kept running great for many years. This last time, the service was done exactly on time. I was scheduled for my regular oil change, which they did with no problems. However, I know the vehicle needs many other maintenance items done to really keep it in top shape. They did the multi-point inspection and itemized all these things, and put no pressure on me to get them done that day. This allowed me to keep these items in mind for the future. By being kind and respectful to the customer, along with being professional on their end, keeps me coming back.

I bought my Honda here and also just had an oil change and inspection. The staff was super friendly and helpful. They have a waiting area that is dog friendly or plenty of restaurants across the street to go to while you wait for your car. Plus, the prices weren’t too bad for a dealership. It was actually less for a full synthetic oil change than what I paid at Jiffy Lube, plus they did a detailed inspection.

The salesperson was helpful and listened to what I wanted. Everyone was friendly. I think I got a good deal on a used car. The battery died after I got the car home. AutoNation picked up the car and replaced the battery with no hassle. 4 out of 5 stars because they tried to slightly up sell me into a different car and AutoNation insurance - not too pushy but it annoyed me. Also, the car could have been cleaned and detailed better.

We recently took our car in for service & are very pleased with the service we received. Our service rep Ben did an outstanding job, we really appreciate his honesty & he was a pleasure to work with. He went over everything in detail & it all was completed in a timely matter. If you need any kind of car service I highly recommend you contact them if you want to work with a Five Star Company.

I’m confused, is this for the service for my oil change or is this for purchasing a new car? Because I did both the same day. I will comment on both. I’ve only ever taken my car to the Honda dealership for service because I know that I can depend on Auto Nation to be honest, reliable, and extremely experienced with my service. If this was for purchasing a vehicle that day I never felt pressured, the dealer was very nice and had a very outgoing personality, he was able to work with me and find me exactly what I wanted with a payment that worked for me. I was told that I could go in anytime for questions or concerns about my new car and I honestly believe they wouldn’t day it if they didn’t mean it. I would highly recommend Auto Nation on 104th. Thank you for your excellent service and professionalism!!!!

I had a less than desirable experience at AutoNation Honda 104 this afternoon. I came in to pick up my Civic and as soon as I walked into the car bay a Service advisor with a American Flag tattoo on his forearm immediately rolled his eyes. I got to the counter and took him a minute to even acknowledge me. I asked if I could speak with my original service and the advisor said "he's on lunch". I informed him I was there to pick up my car. He pulled up my receipt and he told me the total and I inquired about the price, just a quick run down, and responded with attitude as he explained. I felt like I was bothering him which I know sounds crazy since I am a customer and it is literally his job to advise me on what is happening with my vehicle. I also asked him for a recent copy of my last service, as my original advisor said he would staple to my current invoice. Again, he seemed "put out" with that request as well. He asked me a few questions to find it and he did print it. I used to live closer to Mile High Honda on Havana and changed to this dealership as it is more convenient. After this experience, I will travel the extra 15 miles to get better customer service.