1/5 Georgina H. 10 months ago on Google
Do
not
recommend
at
all
Our
much-anticipated
family
trip
was
utterly
ruined
by
a
series
of
disappointments
and
frustrations.
Despite
making
a
reservation
and
specifically
requesting
ground
floor
rooms
to
accommodate
individuals
with
babies
in
strollers
and
a
disabled
person
in
a
wheelchair,
we
were
shocked
to
find
that
the
place
was
completely
unsuitable
for
people
with
disabilities.
Instead
of
accommodating
our
needs,
they
placed
us
in
an
area
filled
with
numerous
stairs,
making
it
incredibly
difficult
to
navigate.
To
make
matters
worse,
the
rooms
were
located
a
considerable
fifteen-minute
walk
away
from
the
dining
room.
Despite
our
request
for
assistance,
such
as
using
golf
cars
to
aid
our
transportation,
our
pleas
fell
on
deaf
ears.
We
were
informed
by
one
employee
that
his
colleague
ghaith
Al
zobi
instructed
him
to
inform
us
that
golf
cars
were
unavailable,
leaving
us
to
endure
the
long
and
exhausting
trek
multiple
times
a
day.
Adding
insult
to
injury,
the
overall
cleanliness
of
the
premises
was
nothing
short
of
disgusting
and
filthy.
Our
hopes
of
a
pleasant
stay
were
shattered
as
we
encountered
unclean
surfaces
and
unkempt
facilities.
The
floor
around
the
pool
was
particularly
treacherous,
posing
a
significant
risk
of
accidents
due
to
its
slippery
condition.
Additionally,
we
discovered
a
substance
around
the
pool
area
that
caused
injuries
to
our
skin,
further
highlighting
the
lack
of
maintenance
and
care.
Regrettably,
these
cumulative
issues
completely
marred
our
vacation,
leaving
us
frustrated,
disheartened,
and
unable
to
fully
enjoy
our
time
together
as
a
family.
It
is
truly
disheartening
when
the
anticipation
of
a
wonderful
trip
is
overshadowed
by
such
avoidable
disappointments
and
unpleasant
experiences.
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