Mid-sized location with adequate parking spaces. The interior is normally clean but service is slow. Two self serve kiosks are available. The staff is not rude but not friendly either. Service is a bit slower than other locations but the food is well made.

I visited Taco Bell on the evening of 12.6.2023 evening to pick up food from the lobby. Unfortunately, the service experience was subpar as no one initially assisted me. Despite being seen by a lady handling the drive-thru orders, she ignored my presence. It took the intervention of another employee and a final effort from a helpful dude to ensure I received assistance. Improved customer engagement is needed for a more positive experience.

This place is disgusting from the food to the service. The store manager and well as shift managers are unprofessional. I went in to order food about 9pm at night got home and my food was ice cold and soggy I could literally ball my dorito tacos in my hand. So I called the store and the manager on duty isreal gv no concern did not apologize did not communicate next steps. I had to ask him what was the next steps he said just come I asked why was I coming he said to get more tacos I stated do you really think I wanna eat something else from there return my money for my order. I then asked if this was a corporate store or franchise he stated he didn’t know I asked for a number to call he stated get it off the website. I asked him if he thought the owner would appreciate me posting the photos online and potentially causing him to lose business he didn’t care. I go in today to speak with the store manager and she was worse than the other manager I said sadly neither of you guys have apologized it is just that damn simple sometimes. Then she refused to refund me for my entire order because they can’t refund over $10 but refunded me $11. I asked her as well for a number to reach the owners and she told me to look online. I have never seen such blatant disregard for customer service. This place needs to clean house on staff because if they dont run people off with the poor customer service they definitely will cause someone to be sick frol eating contaminated food.

Stopped going to this location a long time ago. It always feels dirty. Food isn’t well prepared. They often put cones in front of the drive through long before closing time so cars can’t drive up. It’s honestly worth the 5-6 mile drive down the road to their other location in Missouri City, it’s much cleaner and run like it’s supposed to be run.

This one right here, don't get my orders wrong but they also don't put big orders in the correct box. If I ordered a box dinner they just put it all in one bag with the other orders so I had to figure out what did I order. We have 3 box dinners and other tacos. It was a mess.

This lady right here is ALWAYS giving hard time . She has a snobbish attitude & no customer service skills . I should not have to tell you how to do YOUR job . Food comes out cold , placed incorrectly , speaks with such aggression & no problem solving skills … Remarks that she has to customers are insane & she talks about them as they leave the store . Terrible does not belong in ANY industry that has to deal with people .. PERIOD

Customer service is really bad. Asked for hot sauce and gave fire sauce. I stopped the car and went inside to have hot sauce. Employee was not happy it seems for asking sauce. It’s his duty to ask first.

As the only Taco Bell option in my area, I had hoped for a better experience at this location. Unfortunately, the lack of basic customer service skills leaves much to be desired. Whether entering the store or using the drive-thru, a simple greeting seems too much to ask for. It's disheartening to feel like an inconvenience when all I want is to receive what I've paid for without feeling like I'm inconveniencing the staff. Additionally, requesting condiments shouldn't be met with annoyance. The overall ambiance of the place is subpar, with perpetually sticky floors, though I will commend them for maintaining a clean restroom. Overall, this location needs significant improvement in both service and cleanliness. Until then, I'll continue to bypass it for the Taco Bell in the nearest city.

Mexican pizza. Didn’t even put it put in the oven. Baja blast was disgusting. The worker was talking on her AirPods just carrying on. Totally unacceptable i understand its taco bell. But cmon this is isnt $3 anymore.

Horrible service. The lady at the drive through said our online order system is not poping up in the system so we can't do anything. I paid for it online and when I said that she was like have a good one and just went off.