1/5 jody e. 2 years ago on Google
I
booked
this
hotel
in
October
2021
for
a
stay
in
June
2022.
The
Friday
before
my
stay
at
1am
I
was
sent
an
email
claiming
my
card
details
were
not
validated
and
if
not
updated
my
booking
would
be
cancelled
in
24hrs.
(I
still
do
not
understand
why
my
card
is
invalid?)
I
did
not
see
this
email
until
Saturday
at
which
point
they
had
already
cancelled
my
booking
and
already
taken
another
booking
in
its
place.
I'd
been
in
contact
with
the
hotel
3
weeks
prior
to
confirm
my
flight
arrival
details
and
to
book
a
transfer
from
the
airport
which
was
all
confirmed.
So
it
isn't
like
there
had
been
no
contact
since
my
booking.
There
was
no
real
effort
from
the
hotel
to
get
in
contact
with
me...
text,
call
or
WhatsApp
me
or
give
a
courtesy
call
to
check
I
still
required
my
booking.
They
show
little
compassion,
couldn't
help
me
find
somewhere
else,
couldn't
phone
new
guests
(who
booked
less
than
a
few
hours
ago
and
advise
there
had
been
an
error/
mistake)
So
4
days
before
my
holiday
due
to
them
cancelling
my
booking
I
have
nowhere
to
stay.
Im
just
glad
that
I
saw
the
email
as
if
I
hadn't
I
would
have
arrived
with
my
friend
and
daughter
in
4
days
with
nowhere
to
stay
as,
as
far
as
I
was
aware
I
was
being
picked
up
by
hotel
from
airport
and
had
printed
off
my
hotel
confirmation
so
didn't
feel
a
need
to
log
back
into
my
booking.
Asked
for
contact
details
for
manager.
Told
I
couldn't
have
them.
Asked
if
manager
could
call
me,
no
phone
call
received.
They
obviously
don't
care
about
their
guests,
have
no
loyalty
to
someone
that
has
booked
months
in
advance.
My
advise
would
be
to
book
somewhere
else.