My sister and I walked in the store looking to purchase a couple of charms. It wasn't busy for a Tuesday afternoon but we were not greeted nor offered any assistance. There was at least eight employees just standing around. So of course we left. We'll spend our money elsewhere.

The worse feeling when you go into store to exchange a gift I got for Christmas that doesn’t fit me and you get the worse customer service, not even a let’s see what we can do for you, it’s just a straight up No! I Will not be spending my money there anymore!

Worst customer service experience. They need to be trained on how to treat customers.

This was the one store that had all of the charm I was looking for and was able to order online for pick up, I also ended up purchased more charm at the store also. Oriana was very nice and patience with my undecisiveness.

Excellent customer service, You can't ask for anything better. The sales Person Vickie was very Professional No Up sales pressure total customer service.

Bought charm for friend's 16th birthday. Nice selection.

I went into pandora to make a exchange I had purchase online, I was welcomed and greeted by Vickey, she provided me with great customer service, she answer all my questions and even help me put together my new pandora bracelet with all the charms I purchased.. I look forward to going back and being help by Vickey again .. thank you for all your help, you are awesome !

This has been the worst Pandora that I've visited. I have visited this store 2 times and experiences have been lackluster. Employees are super dismissive and provide false information. One clerk expressed that I could downsize a bracelet and another told me I could not. I've visited Pandora stores in Las Vegas and San Diego and have received the utmost respect and assistance. The store is usually empty which makes me question why they are so quick to dismiss customers. I will not be purchasing items from this store again.

Christine was the best! I came in looking to a build a meaningful bracelet for a family friend and she was so knowledgeable of which pieces fit my needs and helped me build the perfect bracelet with charms. Thank you so much again Christine!

Went today to pick up my online order. There was quite a line to get inside the store. Fortunate that I only had to show my ID, and the store associate handed me my purchase right away. The only thing but not a major issue was that the charms weren't shiny or sparkling at all. Had to polish them myself when I got home and prepped them for gifting.

Beautiful jewelry, not really that expensive; however, the ring that holds the charms connected to the necklace came un-cliped and the charm was lost. I spent $294 for 3 items and received cleaner and a small jewelry box for free on the purchase. I gave the small jewelry box valued at $55 to my daughter. The lost charm was worth $70. The ball shaped clasp on the necklace is difficult to open and the ring that Holds the charm is loose. I was returning the necklace and ring and cleaner but because I gave the small jewelry box to my daughter they wanted to charge me for the box. Probably not worth $15-$20. They told me they wouldn't sell it but damage it out. So instead of doing that and allowing me to keep the box for my trouble and loss of the charm. They want it all back to refund what the necklace and ring holder cost, so they will get the box back too just so I can recover what I can from a bad purchase. Poor customer service. 😢