No pongo 0 estrellas porque no se puede. Fui preocupada por mi gato ya que llevaba varios días enfermo, me dijo nada más llegar a la sala de consulta una de las mujeres que trabajan allí que mantuviera a mi felino en el carro y cerrado, que no saliera, lo cual me hizo empezar a dudar. A continuación tuvimos una conversación sobre la situación del gatito con la veterinaria y cuando traen el presupuesto veo que es demasiado elevado y no podía permitírmelo, añadiendo que dejarlo ingresado sin siquiera haberlo visto ni tocado me resultaba extremista. Digo que no puedo pagarlo y después de un largo rato reiterando y pidiendo otra alternativa me salta con aire agresivo e irrespetuoso que le importaba más a ella MI gato que a mí misma, ¡Sólo por no poder pagar! Lo mejor fue la siguiente respuesta, que otra alternativa era firmar un consentimiento y que no se hacían responsables, vamos que se lavaban las manos con gesto incluido sí a mi felino le ocurría algo y se moría, que sería culpa mía. Me levanté y lo único que quería era irme de allí y no volver. Si no saben maneras y sólo quieren dinero, hay otras formas de conseguirlo pero no estafar a la gente, mucho menos haciendo creer a las personas que somos irresponsables sólo por no tener la economía para pagar un tratamiento que encima de surrealista, repito, sin siquiera tocar al gato, era de extremos. Tras este incidente, encontré otra clínica, la profesionalidad de la veterinaria fue de 10. Mi gato ya está recuperado, y no gracias esta clínica, servicio pésimo, ojalá cierren.

Unfortunately I can't give them 0 stars. I made a first contact via email, a certain Juan Vega responded to me in a rather crude manner and with as much lack of empathy as possible. If that's how you answer, I don't want to think about how you treat pets. I opt for another center that reflects more tact and empathy. Totally NOT RECOMMENDED.

Great professionals. My cat is being closely monitored while they are trying to make a differential diagnosis between chronic intestinal inflammation and intestinal lymphoma. They advise you and inform you of everything, procedures, options to consider, etc. Having the option to do diagnostic tests, perform specialized surgical interventions or hospitalize the animal without having to transfer it to another place or wait for them to come with the right machine for me is something that adds a lot of value. Likewise, the fact that they only serve cats is another fundamental aspect for me, which shows how specialized they are and also prevents our cats from having to share the waiting room with dogs (note that I love dogs, but many cats do not think the same, mine especially). They also have 24-hour service which is reassuring. It is true that they are not cheap, but when your pet's life is at stake, it is advisable to put yourself in the hands of people who show you that they know what they are doing. And you have to pay for that. I have closer and cheaper veterinarians, but without a doubt I choose Hospital Felino de Madrid. ..... I published this review two years ago. Today I can say that the lymphoma that Dante was finally diagnosed with has subsided. We are both deeply grateful to Hospital Felino. 😻😻😻

AWFUL!!! MY CAT ALMOST DIED, THANKFULLY I DECIDED TO TAKE HER OUT WHEN SEEING THAT SINCE SHE CAME IN, SHE WAS WORSE!! AND FROM THE VET: DESPOT WHO DOESN'T FEEL ANY LOVE FOR ANIMALS, HE YELLED AT ME AND TALKED TO ME IN A CRAZY WAY. DO NOT BRING YOUR CATS TO THIS CLINIC, LOOK AT MORE REVIEWS AND YOU WILL SEE WHAT THEY PUT ABOUT THIS GUY. What you call the second performance is the first review and it is free, said by you in writing in an email. What a bad education you have and what a shameless way you had my cat, without eating. I insist that no one take their cats there please!!!! He will only get your money with a thousand tests

(Translated by Google) Hi! I am a volunteer for a cat association (AGAR) and I wanted to comment that if it were not for the great professionalism, dedication and collaboration of Hospital Felino, many of our little felines would not have been able to get ahead. I recommend 150% this center for the hospital care of our animals. They are very helpful and very professional. (Original) Hola! Soy voluntaria de una asociación de gatos (AGAR) y Quería comentar que de no ser por la gran profesionalidad, dedicación y colaboración de Hospital Felino muchos de nuestros pequeños felinos no habrían podido salir adelante. Recomiendo al 150% este centro para la atención hospitalaria de nuestros animalitos. Son de gran ayuda y muy profesionales.

A regrettable experience. Very unfortunate. We brought a cat that hasn't eaten for days, an animal that a neighbor abandoned years ago and we decided to foster. The first part went well, we were greeted by two young veterinarians who actually work as assistants... And once they have weighed and taken the animal's blood pressure, Mr. Vega Guerrero appears with an air of superiority giving orders... to us! ! This person with poor manners forces my teenage son and me to sit down before starting. I respond that I am better and calmer standing, but he continues to insist that it is better for me to sit down to do his job well. Even though I don't agree that this requirement is necessary to do your job well, I feel. But, I understand that because responding to him must have seemed like an affront, the individual stops addressing me (you had to be a woman, he seems to say with his macho attitude) to communicate only with my teenage son. He reprimands us for taking in an abandoned cat, for not knowing its exact age, for not knowing if it has all its vaccinations... as if taking in an animal were a crime. But the best of all is that, after making us dizzy with pompous and more than obvious explanations of the numerous tests that would be required to be performed on the animal, urging us, for example, to hospitalize it immediately, sedate it and another series of prior animal tests to make a decision about what subsequent treatment would have to be assumed, it gives us a starting budget of... 750 euros. Taking into account the behavior of said person, his lack of tact and his lack of sensitivity (in addition to the non-verbal language that says much more than that person says) I decide that I prefer to take our pet somewhere else for the sole reason that I doubt that someone who doesn't know how to treat people will have a better attitude towards a sick animal. In short, zero trust. Obviously, we paid the 60 euros for the consultation and, then, we looked for another veterinary clinic where, after a complete examination (Mr. Vega did not even take the cat's temperature) and a simple blood test, they determined that it has leukemia and is very advanced. Today we sacrificed our beloved cat, but it was done by sensitive, educated and considerate people, with animals and with people. If you have a problem with a pet, I recommend going to another establishment, such as the Robión veterinary clinic (Dr Gómez Ulla, 12), which has extraordinary staff, not to mention the prices... which was by no means the important thing. , but by the way, the prices are infinitely cheaper and more reliable, not to mention the warmth and human quality that is conspicuous by its absence in this place.

I knew them for years and I am a great follower of their professional work towards cats. Last week I was worried about one of my cats and they made time for me without hesitation to see her. Thanks to that, in just over an hour I had a diagnosis, a treatment plan and a series of tests that we are going to perform for the well-being of my little one. They are following up very well and it shows that they care about their patients ❤️ Whoever thinks it is expensive: veterinary services are taxed at 21% VAT. Complain to those who have to complain, which is not to the veterinarians 😉 Furthermore, today there are thousands of veterinary insurance policies that get you out of trouble. Congratulations to the entire team for their great work 😻

(Translated by Google) I have been taking my cats to Hospital Felino Madrid for more than 8 years, since I adopted my first cat, Teo, in 2012. I only have words of thanks for them, for their incredible knowledge of feline medicine, their professionalism and their way of treat the cats. They have even raised cats that other vets had evicted. Absolutely recommended. (Original) Llevo más de 8 años llevando mis gatos al Hospital Felino Madrid, desde que adopté a mi primer gato, Teo, en el año 2012. Sólo tengo palabras de agradecimiento para ellos, por sus increíbles conocimientos de medicina felina, su profesionalidad y su manera de tratar a los gatetes. Incluso han sacado adelante a gatos que otros veterinarios habían desahuciado. Sin duda absolutamente recomendables.

My cat had a serious kidney problem but she arrived calm although depressed. She was admitted for two days during which they performed various tests and gave her treatment, keeping me informed. The day he was discharged from the hospital and after giving me a whole series of medicines and advice for the future, he died in the worst of ways a few hours later, in the middle of convulsions and with his rear end motionless from 12 to 1 the morning he died from what I understand was incorrect anesthesia in the last test performed. Adding to the suffering of my poor cat was the impertinent tone of the veterinarian who treated her and who took almost three hours to contact me after I left notice of what was happening. Money is not important but those two days of hospitalization amounted to more than a thousand euros

(Translated by Google) First and last time we go to this vet. We have taken my kitten who is already older and has been cared for between cotton wool since she was born without any previous health problems. And in addition to charging us € 50 for the visit without giving us any opinion about what could happen to him, they wanted to charge us more than € 400 for unsubstantiated evidence since for now all he has is a small spot that has come out above his nose . This is really making money at the expense of the poor animals' health. Several people in my family have recently been to other more professional veterinarians and what they do want to cure and take care of the animals without taking advantage of the circumstances being specialists also of other less common types of animals. My advice go to other vets. (Original) Primera y última vez que vamos a este veterinario. Hemos llevado a mi gatita que ya está mayorcita y ha sido cuidada entre algodones desde que nació sin ningún problema de salud anterior. Y además de cobrarnos 50€ por la visita sin darnos ninguna opinión sobre lo que le puede pasar nos querían cobrar más de 400€ en pruebas sin fundamento ya que por ahora lo único que tiene es una manchita que le ha salido por encima de la nariz. Esto si que es sacar pasta a costa de la salud de los pobres animales. Varias personas de mi familia han estado recientemente en otros veterinarios más profesionales y qué sí quieren curar y cuidar de los animales sin aprovecharse de las circunstancias siendo especialistas también de otro tipo de animales menos comunes. Mi consejo id a otros veterinarios.

(Translated by Google) From the A.GA.R. (Association of Friends of the Retreat Cats). We want to thank the entire Felino Hospital team for the professionalism and good work and we speak from the experience we have had with other professionals in the sector. It is a solidarity clinic with the cat protectors and without people like them, our work would be very difficult and impossible to help so many. We will always be in debt to you for giving the best possible medical care to nameless cats, despite the fact that on many occasions this means that you do not charge your dedication or the hours used in these cases, adjusting the budget and for example sometimes only charging us the surgical material even if that means you lose. A thousand thanks on behalf of all the Retiro cats. (Original) Desde la asociación A.GA.R. (Asociación de Amigos de los Gatos del Retiro). Queremos dar las gracias por la profesionalidad y buen hacer de todo el equipo del Hospital Felino y hablamos desde la experiencia que hemos tenido con otros profesionales del sector. Es una clinica solidaria con las protectoras de gatos y sin gente como ellos, nuestra labor sería muy difícil e imposible ayudar a tantos. Siempre estaremos en deuda con vosotros por dar la mejor atención médica posible a los gatos sin nombre, pese a que eso os suponga en muchas ocasiones no cobrar vuestra dedicación ni las horas empleadas en estos casos, ajustandonos el presupuesto y por ejemplo a veces solo cobrandonos el material quirúrgico aunque eso os suponga perdidas. Mil gracias en nombre de todos los gatos del Retiro.

(Translated by Google) Adopt a cat and there they put the vaccines and the chip. My cat is very afraid of the street and they managed to reassure him and make him very comfortable with them. So the treatment and professionalism of 10. Good job. (Original) Adopte a un gato y allí le pusieron las vacunas y el chip. Mi gato tiene mucho miedo a la calle y consiguieron tranquilizar y que estuviera muy agusto con ellos. Así que el trato y la profesionalidad de 10. Buen trabajo.

(Translated by Google) A reliable and professional care where the well-being of your cat comes first for them. A year ago we took our two-month-old little one to Dr. Juanjo who performed an eye extraction due to a herpesvirus. Valentina was very sweet and attentive in answering our questions. The assistants were very kind to receive us and I was very nervous about operating on such a small kitten. We also met Hidráulico, the cat that lives in the very nice office. (Original) Una atención confiable y profesional donde el bienestar de tu gato es lo primero para ellos. Hace un año llevamos a nuestro peque de dos meses con el doctor Juanjo que le realizó una extracción ocular debido a un herpesvirus. Valentina fue muy dulce y atenta en responder nuestras dudas. Las asistentes fueron muy amables al recibirnos y es que yo estaba muy nerviosa de operar a un gatito tan pequeño. También conocimos a Hidráulico el gato que vive en la consulta muy majete.

(Translated by Google) They are all great professionals and treat cats phenomenally, with respect and affection. Juanjo is a good professional and always gives an accurate diagnosis and treatment. I have three cats and I will definitely take them there always. (Original) Son todos grandes profesionales y tratan a los gatos fenomenal, con respeto y cariño. Juanjo es buen profesional y siempre da un diagnóstico y tratamiento acertados. Yo tengo tres gatos y sin duda los llevaré allí siempre.

(Translated by Google) I have two cats and from the very beginning of living with them, I take them to the Felino Hospital. The treatment is always exceptional and close, their diagnoses and help to my animals have always been excellent, they have helped me and made constant follow-up when they have needed it, knowing well what the situation of each one is. In addition, they tell me what happens with the greatest honesty and practicality possible, as well as the possible solutions, which always makes it easier for me to make decisions. (Original) Tengo dos gatos y desde muy al principio de convivir con ellos, los llevo al Hospital Felino. El trato siempre es excepcional y cercano, sus diagnósticos y ayudas a mis animales siempre han sido excelentes, me han ayudado y hecho seguimiento constante cuando ellos lo han necesitado, sabiendo bien cual es la situación de cada uno. Además, me dicen lo que ocurre con la mayor honestidad y prácticidad posible, así como las posibles soluciones, lo que siempre me facilita la toma de decisiones.

(Translated by Google) It could be a chicken, the result would be the same. The vet is unpresentable and rude who does not care about his patients at all. His only concern is to get the money out of you and see you later. The attention is terrible and their knowledge null. They gave my cat a pill that made her feel very bad, I was worried to ask her what to do and instead of treating me she told me that this pill does not usually have those effects, that she did not see a relationship. You give a cat a pill, half an hour later it is fatal. As the hours go by, he improves and according to him there is no clear relationship. I hallucinate. Assassins If you go in and there is a male vet, you better go somewhere else. As simple as that. (Original) Podría ser una polleria, el resultado sería el mismo. El veterinario es un impresentable y un maleducado al que en absoluto le importan sus pacientes. Su unica preocupación es sacarte la pasta y hasta luego. La atención es pésima y sus conocimientos nulos. Le dieron a mi gata una pastilla que le sentó muy mal, fui preocupada a preguntarle qué hacer y en vez de atenderme me dijo que esa pastilla no suele tener esos efectos, que no veia relación. Le das a un gato una pastilla, media hora después está fatal. Con el paso de las horas va mejorando y según él no hay una relación clara. Alucino. Asesinos. Si entras y hay un veterinario hombre mejor te vas a otro sitio. Así de sencillo.

I have taken my three cats there for more than a year. They are very attentive to everything and are not limited to a visit and treatment, but they follow up by phone and email on the status and improvement of their patients. Both the veterinary assistants and the veterinarians are very professional and affectionate with my three cat daughters. I recommend them to anyone who wants feline specialists. Dedication, professionalism, relaxed atmosphere.

(Translated by Google) The vet has been rude and on top of that has refused to give the claim sheet! (Original) El veterinario ha sido un maleducado y encima se ha negado a dar la hoja de reclamaciones!

(Translated by Google) I adopted a kitten that had been abandoned and he was very scared. In the hospital they knew how to handle it perfectly, they were efficient and kind. Authentic professionals. (Original) Adopté a un gatito que habían abandonado y estaba muy asustado. En el hospital supieron manejarlo perfectamente, fueron eficientes y amables. Auténticos profesionales.

(Translated by Google) I have taken my cat to be vaccinated and sterilized at Hospital Felino Madrid. I had vets closer to my house, but they know a lot about dogs and little about cats, and I wanted her to be seen by cat specialists. I have to say that I get very nervous about health, medical and surgery issues and even so they have treated my cat wonderfully. If one day I have another cat or something happens to my cat, I will not hesitate to take her back to the Felino Hospital. (Original) He llevado a vacunar y esterilizar a mi gata al Hospital Felino Madrid. Tenia veterinarios mas cerca de mi casa, pero saben mucho de perros y poco de gatos, y yo quería que fuera vista por especialistas en gatos. He de decir que me pongo muy nervioso con los temas de salud, médicos y operaciones y aun así han atendido a mi gata de maravilla. Si algún día tengo otro gato o le pasa algo a mi gata no dudare en volver a llevarla al Hospital Felino.

(Translated by Google) Good treatment and good professionals, they care about your cat and that in the end is what matters. (Original) Buen trato y buenos profesionales, se preocupan por tu gatete y eso al final es lo que importa.

(Translated by Google) I am delighted with them, they are good professionals, they are correct with the diagnoses and they treated my kitten Great and solved her problem ❤️❤️ (Original) Estoy encantada con ellos, son buenos profesionales, aciertan con los diagnósticos y a mi gatita la trataron Fenomenal y solucionaron su problema ❤️❤️

Grandes profesionales de los gatos. Personas sinceras y de confianza que hacen lo mejor por tu mascota. Juanjo ha operado en varias ocasiones a nuestra gata, salvándole la vida. Valentina y los demás miembros del equipo son atentas y de gran calidad humana. A veces, también se deja ver un gato negro precioso🐈‍⬛ que fue recogido de la calle en malas condiciones y que ayudaron a tener una vida mejor.

(Translated by Google) Honestly one of the best clinics in Madrid. They are super professional and attentive. I give them a 10 for all their help and attention. (Original) Sinceramente una de las mejores clínicas de Madrid. Son súper profesionales y atentos. Un 10 les doy por toda su ayuda y atención.

They sterilized my cat, she did great. They are super experts, they make everything much easier than in other clinics. I recommend it.

Hello everyone! My name is Fatmir and I have just had surgery on my cat Musy's femur. I want it to be clear that the reception from Juan and his entire team was excellent, a 10. I was very upset by the cat's situation and Juan first calms me down politely by explaining things that we are going to do. to face clarifying each step with a lot of patience and for that I am very grateful. I definitely recommend Centro Hospitalario Feline Madrid.

For me, the best veterinarians in Madrid without a doubt. Unbeatable professionalism, attention and treatment. And the care and delicacy they show in difficult moments is very rare to find.

(Translated by Google) 400 euros so that they would not do a plate to our cat ... they put anesthesia and the next day it did not improve, if they had done that plate they would have seen that he had flooded lungs and edema, they sculpted him and they did not know how to recognize the murmur that he had in his heart, they said he only had intestinal inflammation and he ended up dying in the emergency room in Madrid, who knew what he had within 5 minutes of seeing our cat. These people only want to get money from people who do not know them, never go to this vet, it is a shame to have such a clinic in the center of Madrid and call themselves Hospital Felino. The worst experience of my life, if God exists, this clinic should not remain open. (Original) 400 euros para que no le hiciesen una placa a nuestro gato...le metieron anestesia y al día siguiente no mejoró, si le hubiesen hecho esa placa hubiesen visto que tenía los pulmones encharcados y un edema, le escultaron y no supieron reconocer el soplo que tenía en el corazón, dijeron que solo tenía una inflamación intestinal y acabó muriendo en urgencias en Madrid que supieron lo que tenía a los 5 minutos de ver nuestro gato. Estas personas solo quieren sacar dinero de la gente que no los conocen, no vayan nunca a este veterinario, es una vergüenza tener una clínica así en el centro de Madrid y que se hagan llamar Hospital Felino. La peor experiencia de mi vida, si Dios existe esta clínica no debería seguir abierta.

(Translated by Google) We took our cat with diabetes after having a bad experience at another center. At Hospital Felino they gave us excellent treatment, a thorough follow-up in the presence and from home for weeks. Finally it seems that the disease has subsided. We are delighted. Nothing like a specialized cat center to treat cats. Thank you very much for your attention and for helping us to get Philippe ahead !! (Original) Llevamos a nuestro gato con diabetes despues de tener una mala experiencia en otro centro. En Hospital Felino nos dieron un trato excelente, un seguimiento exaustivo en presencia y desde casa durante semanas. Finalmente parece que la enfermedad ha remitido. Estamos encantados. Nada como un centro especializado en gatos para tratar a gatos. ¡¡Mil gracias por vuestra atención y por ayduranos a sacar a Philippe adelante!!

(Translated by Google) If you have to say goodbye to your friend, your partner, your most loved one, in such a difficult moment and making one of the most difficult decisions, finding a team as human and professional as Hospital Felino Madrid is fortunate, they are only looking for the Well-being of our friend, there are no words to thank you for everything you have done, Princess was in the best hands and the best hearts, thank you so much to all the wonderful team. A hug. (Original) Si te tienes que despedir de tu amiga, tu compañera, tu ser más querido, en un momento tan durísimo y tomando una de las decisiones más difíciles, dar con un equipo tan humano y profesional como Hospital Felino Madrid es una suerte, solo buscan el bienestar de nuestro amigo, no hay palabras para agradecer todo lo habéis hecho, Princess se fue en las mejores manos y los mejores corazones, muchísimas gracias por tanto a todo el maravilloso equipo. Un abrazo.

(Translated by Google) Wonderful treatment of my cat and me, speed of action and well explained treatment (Original) Maravilloso trato a mi gata y a mí, rapidez de actuación y bien explicado el tratamiento

(Translated by Google) An extraordinary feline hospital, one of the best cat clinics in Madrid, without hesitation. I will tell you about our experience: after months of having the cat sick and after contradictory instructions from different veterinarians, we decided to take her to this feline hospital. From start to finish, the overall care at the clinic was excellent, without exception. Both us and the cat, who were treated with real affection and care. The specialist/surgeon who treated us was Juanjo Vega. We have learned that he is a veterinarian with a lot of experience, lots of publications, teaches courses, etc. He has an amazing resume. After several tests, he explained to us in detail the pathology of the cat and advised us to operate on her. The next day he himself performed the intervention (quite complex, I spare the details). It was a complete success: the cat has been recovering little by little and is now doing great. In fact, it's been years since we've seen it this good. So, both for the extraordinary treatment of all the members of that clinic, as well as for the result and recovery of our pet, we are deeply grateful to all the members of this wonderful feline hospital. (Original) Un hospital felino extraordinario, una de las mejores clínicas para gatos en Madrid, sin dudarlo. Os cuento nuestra experiencia: después de meses de tener a la gata enferma y tras indicaciones contradictorias de diferentes veterinarios, decidimos llevarla a este hospital felino. De principio a fin, la atención general en la clínica fue excelente, sin excepción. Tanto a nosotros, como a la gata, a la que trataban con verdadero cariño y mimo. El especialista/cirujano que nos atendió fue Juanjo Vega. Nos hemos enterado de que es un veterinario con muchísima experiencia, montones de publicaciones, imparte cursos, etc. Tiene un currículum espectacular. Tras varias pruebas, nos explicó en detalle la patología de la gata y nos aconsejó operarla. Al día siguiente él mismo realizó la intervención (bastante compleja, ahorro los detalles). Fue todo un éxito: la gata se ha ido recuperando poco a poco y ahora se encuentra estupendamente. De hecho, hace años que no la veíamos así de bien. Así que, tanto por el extraordinario trato de todos los miembros de esa clínica, como por el resultado y recuperación de nuestra mascota, estamos profundamente agradecidos a todos los miembros de este maravilloso hospital felino.

(Translated by Google) Good morning, I have three cats and for 8 years I have been in the hands of (especially) Juanjo and once Valentina has caught me. I have put my hands to my head to read some negative reviews, which are "Really a lie". They don't take the money for taking out, in fact on Saturday I was with Rufo (my little black panther), who is a little delicate and they gave me options for the tests to follow, at NO time did they put a knife in my chest and force me to do it , in me was the choice to do what needs to be done. I guess it's out of pocket for all of us, but if we love our cats... People who feel mugged and cheated, and who say they've been mistreated by both doctors, and who don't feel any empathy for cats, really ... I don't know where they get it from. Undoubtedly if you go from vet to vet, looking for a cheap pocket and what you want to hear, until that happens you will never be satisfied with the vet, and I think that many of those who have posted negative reviews here is what has happened to them . I am very happy with them, (with all of them) and I will keep going so that they can keep an eye on my children... Oh, you have to understand that cats are very sensitive and "delicate", and if they are stressed even if it doesn't seem like it, they can alter their behavior. health condition... Juanjo, let's see if you give me good news about Rufo, I'm very worried and sad... :-( See you soon team, I am a good hospital and whenever I can I recommend it, in the recommended person it is the return or not, but those that I have recommended... have returned. (Original) Buenos días, tengo tres gatos y desde hace 8 años que estoy en manos de (sobre todo) Juanjo y alguna vez que me ha cogido Valentina. Me he echado las manos a la cabeza a leer algunas reseñas negativas, que son "Realmente una mentira". No sacan el dinero por sacar, de hecho el sábado estuve con Rufo (mi panterita negra), que está un poquito delicado y me dieron opciones a las pruebas a seguir, en NINGUN momento me pusieron un cuchillo en el pecho y me obligaron a hacerla, en mi estuvo la elección de hacerle lo que hay que hacerle. Supongo que a todos nos descabala el bolsillo, pero si queremos a nuestros gatos... Las personas que se sienten atracadas y engañadas, y que dicen haber recibido mal trato por ambos doctores, y que no sienten ninguna empatía por los gatos, de verdad... no sé de dónde lo sacan. Indudablemente si vas de veterinario en veterinario, buscando un bolsillo barato y lo que tú quieres oír, hasta que eso no ocurra nunca estarás satisfecho con el veterinario, y creo que a muchos de los que aquí han puesto reseñas negativas es lo que les ha pasado. Yo estoy muy contenta con ellos, (con todos) y seguiré yendo a que sigan vigilando a mis niños...Ay que entender que los gatos son muy sensibles y "delicados", y si están estresados aunque no lo parezca, pueden alterarles su estado de salud... Juanjo, a ver si me das buenas noticias de Rufo, estoy muy preocupada y triste... :-( Hasta pronto equipo, soy un buen hospital y siempre que puedo lo recomiendo, en la persona recomendada está el volver o no, pero los que he recomendado... han vuelto.

No puedo decir mas que Juanjo y Valentina le han salvado la vida a nuestra gata, que tiene una enfermedad renal muy grave. Gracias a sus cuidados incansables sigue aquí y con una alegría y calidad de vida increíble. No sólo se preocupan por los gatos sino que nos atienden a nosotros cuando llamamos, preocupados con dudas. Es el mejor veterinario que conozco y todo el equipo es enormemente cariñoso con la gata.

(Translated by Google) They are simply wonderful. I have received treatment from ten, always ready to help us !! We have taken several cats and we will certainly continue to do so. (Original) Son simplemente maravillosos.Trato recibido de diez,siempre dispuestos a ayudarnos!!hemos llevado varios gatos y sin duda lo seguiremos haciendo.

(Translated by Google) The best I can say is that my cat is with me ... I will not tell a sad story initially, but the happy ending ... That, that is with me ... Thank you !!! (Original) Lo mejor que puedo decir es que mi gata está conmigo...No voy a contar una historia triste inicialmente, pero sí el final feliz... Eso, que está conmigo... Gracias!!!

(Translated by Google) They attended to us urgently by phone, which reassured me and they gave us an appointment first thing the next day and it was wonderful, the treatment was perfect and the follow-up too, my cat has recovered very well and I am delighted, totally recommended, Valentina is a charm of person. (Original) Nos atendieron de urgencia por teléfono cosa que me tranquilizó y nos dieron cita a primera hora del día siguiente y una maravilla, el trato fue perfecto y el seguimiento también, mi gata se ha recuperado muy bien y estoy encantada, totalmente recomendable, Valentina es un encanto de persona.

(Translated by Google) We have taken three of our cats and in each and every one of the interventions we were treated with disdain, a severity out of any context and an exorbitant value for money for the diagnoses that were finally concluded, which, sometimes, after several (and expensive) tests, nothing was concluded. They look more hard than professional ethics, love for animals and good customer treatment, that in these types of situations, the latter is stressed, worried and really vulnerable. Finally, we take our kittens to another professional. I would not recommend it. (Original) Hemos llevado a tres de nuestras gatas y en todas y cada una de las intervenciones se nos trató con desdén, una severidad fuera de todo contexto y una relación calidad-precio desorbitada para los diagnósticos que finalmente se concluyeron, que, en ocasiones, tras varias (y caras) pruebas, nada se concluyó. Se mira más el duro que la ética profesional, el amor por los animales y el buen trato al cliente, que en este tipo de situaciones, este último se encuentra estresado, preocupado y realmente vulnerable. Finalmente, llevamos a nuestras gatitas a otro profesional. No lo recomendaría.

(Translated by Google) My experience with this clinic has always been great. The attention to my cat cannot be better and when I have sent someone with a problem with their furry fur, their impression has always coincided with mine. They seem very honest to me, so if there is a more expensive treatment, it is because it is the only option. They are not the type to do tests to be done. They are experts in cats and it shows. (Original) Mi experiencia con esta clínica siempre ha sido estupenda. La atención a mi gato no puede ser mejor y cuando he enviado a alguien con algún problema con sus peluditos su impresión siempre ha coincido con la mía. A mi me parecen muy honestos, así que si hay algún tratamiento más caro es porque es la única opción. No son de los que hacen pruebas por hacer. Son expertos en gatos y se nota.

(Translated by Google) I had been recommended this hospital for its professionalism, dedication, correct diagnosis and treatment, and the truth is that I think they fell short. They are very decisive and go straight to the problem straight away. Consideration towards the animal is appreciated, forgetting even that there is a companion waiting for him because the patient comes first. The priority in this hospital is noted and appreciated. Grateful for the treatment of Rebeca and for the good advice you have given me. I totally recommend it. (Original) Me habían recomendado este hospital por su profesionalidad, dedicación, acierto en el diagnóstico y tratamiento y la verdad es que creo que se quedaron cortos. Son muy resolutivos y se va al problema directamente sin rodeos. Es de agradecer la consideración hacia el animal, olvidando incluso, que hay un acompañante esperándole porque lo primero es el paciente. Se nota y se agradece la prioridad en este hospital. Agradecida por el trato a Rebeca y por los buenos consejos que me habéis dado. Lo recomiendo totalmente.

(Translated by Google) We phoned, they told us we could come visit our baby cat (1 month old). My partner entered and I stayed outside (only one person can enter). Not 10 minutes later my partner came out crying, because the vet yelled at him and was very aggressive with her (he is a very tall and corpulent man). He was in a hurry, very little patience and he threw the carrier with the kitten inside (I repeat: we had called to make an appointment, if he had not had time he could not have given us the appointment). A vet should love the animals, not leave a month-old cat lying unwell. We went back to ask for a claim sheet and he came out screaming again and didn't give it to us. A horrible experience and we both left very scared, with the bad cat and crying in the carrier. Luckily we were treated at another clinic where the doctor was very kind. (Original) Llamamos por teléfono, nos dijeron que podíamos ir para que visitaran a nuestro gato bebé (1 mes). Mi pareja entró y yo me quedé fuera (solo puede entrar una persona). Ni 10 minutos después mi pareja salió llorando, porque el veterinario le gritó y fue muy agresivo con ella (es un hombre muy alto y corpulento). Tenía prisa, muy poca paciencia y tiró el transportín con el gatito dentro (repito: habíamos llamado para pedir cita, si no hubiese tenido tiempo podría no habernos dado la cita). Un veterinario debería querer a los animales, no dejar tirado a un gato de un mes que se encuentra mal. Volvimos para pedir una hoja de reclamaciones y él salió gritando otra vez y no nos la dió. Una experiencia horrible y nos fuimos las dos muy asustadas, con el gato malo y llorando en el transportin. Por suerte nos atendieron en otra clínica donde el doctor fue muy amable.

(Translated by Google) At Hospital Felino Madrid they literally saved my cat's life. After the vet we usually went to did a thousand tests, gave him a thousand medicines, all of which were useless because the cat was getting worse every day, one day on one of these visits we ran into the girls from Agar (which was the association in the one we adopted Scar) and thank goodness. That same afternoon we took him to Juanjo to see him and that was what saved his life because the poor man arrived half dead, we did not know if he would survive that night, but he remained hospitalized and after a fluid therapy treatment and the affection of the girls who stayed with him, stay with us. Without a doubt, I hope it does not happen again, but if something serious happens to any of my cats, I will not hesitate to take them there even if I do not catch anything at home. (Original) En Hospital Felino Madrid salvaron la vida a mi gato literalmente. Después de que el veterinario al que íbamos habitualmente le hiciese mil pruebas, le diese mil medicinas todo ello inútil porque el gato cada día estaba peor, un día en una de estas visitas las nos encontramos a las chicas de Agar (que fue la asociación en la que adoptamos a Scar) y menos mal. Esa misma tarde lo llevamos a que Juanjo lo viera y eso fue lo que le salvó la vida porque el pobre llegó medio muerto, no sabíamos si iba a sobrevivir a esa noche, pero se quedó ingresado y tras un tratamiento de sueroterapia y el cariño de las chicas que se quedaron con el, sigue con nosotros. Sin duda, espero que no vuelva a suceder , pero si a cualquiera de mis gatos les vuelve a pasar algo grave no dudaré en llevarlos allí aunque no me pille nada a mano de casa

(Translated by Google) Some professionals and wonderful treatment. (Original) unos profesionales y maravilloso el trato.

(Translated by Google) I can only have words of thanks for the entire team at Hospital Felino, it falls short to give it 5 stars but there are no more. My cat was seen in more than 4 veterinary clinics and after many tests, they only proposed to perform a biopsy of liver because they no longer knew where to look for what was wrong and they suspected lymphoma, someone suggested putting him to sleep because they gave him a month to live. Before submitting him to such an aggressive surgical intervention, I desperately asked for another opinion and to my amazement they knew how to diagnose him correctly without having to biopsy him, since it was not necessary, he had a chronic IBD and to my amazement with a treatment and an adequate wet diet my cat He improved and today he is still alive, without pain, happy and even on a normal diet with some occasional check-ups, although he is asymptomatic for my peace of mind. Price quality is unbeatable because in other places perhaps a little cheaper, in the long run they come out more expensive and without diagnosis, proposing unnecessary tests and interventions and everything adds up and in the end you are left without a cat and without money. Thank you for saving my cat, I wish I had met you sooner. M.H.G. (Original) Solo puedo tener palabras de agradecimiento para todo el equipo de Hospital Felino, se queda corto darle 5 estrellas pero no hay más.. A mi gato lo vieron en más de 4 clínicas veterinarias y después de muchas pruebas, solo me proponían realizarle una biopsia de hígado porque ya no sabían dónde buscar que le pasaba y sospechaban de un linfoma, alguno me sugerió dormirlo porque le dieron un mes de vida. Antes de someterlo a una intervención quirúrgica tan agresiva pedí desesperada otra opinión y ante mi asombro ellos supieron diagnosticarlo correctamente sin tener que biopsiarle, ya que no era necesario.Tenía un IBD crónico y ante mi asombro con un tratamiento y una dieta húmeda adecuada mi gato mejoró y a día de hoy sigue vivo, sin dolor, feliz y hasta con dieta normal con algún chequeo exporádico aunque este asintomático por mi tranquilidad. Calidad precio es inmejorable porque en otros sitios quizás algo más baratos, a la larga te salen más caros y sin diagnóstico, proponiendote pruebas e intervenciones innecesarias y todo suma y al final te quedas sin gato y sin dinero. Gracias por salvar a mi gato, ojalá os hubiera conocido antes. M.H.G.

(Translated by Google) I have been several times and with different cats :) I have to say that for me it has been a discovery. After bouncing from clinic to clinic, I feel like I can trust them (something that didn't happen to me in other clinics) and that gives me a lot of peace with my cats. They are interested in every detail or symptom, they explain absolutely everything to you, their professionalism and commitment show, and they treat my cats as they deserve. 100% recommendable. Thank you! (Original) He estado en varias ocasiones y con diferentes gatos :) he de decir que para mi ha sido un descubrimiento. Después de rebotar de clínica en clínica siento que puedo confiar en ellos (cosa que en otras clínicas no me pasaba) y eso me da mucha paz para con mis gatos. Se interesan por cada detalle o síntoma, te explican absolutamente todo, se nota su profesionalidad y compromiso, y tratan a mis gatos como merecen. 100% recomendable. Gracias!

(Translated by Google) I know very well the work they do at Hospital Felino and I recommend 100%. Apart from great professionals, they have a lot of experience with feral and difficult cats, and that is wonderful when it comes to diagnosing and treating them. (Original) Conozco muy bien el trabajo que hacen en Hospital Felino y recomiendo 100%.A parte de grandes profesionales, tienen muchísima experiencia con gatos ferales y difíciles, y eso es una maravilla a la hora de diagnosticarles y tratarles.

Excellent and professional, great team and good coordination. The treatment with the feline is unbeatable and very good attention to the owners.

Mi experiencia fue bastante negativa. No me inspiran ninguna confianza, precios carísimos. El trato por parte del veterinario fue bastante prepotente, borde y carente de toda empatia. No lo recomiendo

This vet is amazing. Specialized in cats only and you can tell. Knows how to make the cat feel at ease, in spite of being at the vet's. Did you know that when flying with your pet, you need a vet's certificate of health no older than 3 days? If you visit Spain with your cat and you are flying back from Madrid Barajas Airport, you should visit this vet. Located conveniently close to the airport (20 minutes by taxi), so even if you forgot and run into problems at the airport, you can still manage in time to fly home with your cat. Very much recommended by me and Lili!

(Translated by Google) The treatment of cats is exquisite and they always inform very well about everything. (Original) El trato a los gatos es exquisito y siempre informan muy bien de todo.

(Translated by Google) We took our 15-year-old cat for a urine infection and they gave us emergency telephone advice one Sunday and a super fast appointment on Monday first thing in the morning, they did a complete study, in 1h and a half they had finished the tests, I asked them to do without sedation if possible and so it was. Valentina the vet is super friendly, thorough, efficient and explained everything to us great. The rest of the staff who attended us were very friendly too. The coronavirus protocol is very correct and although you cannot wait there, they kept us informed at all times by phone. And although I did not see it, I do not doubt the good treatment that the cat received since she let her belly shave without problem (despite her strong character). She came in screaming in pain and came out medicated and super calm. In two weeks he has recovered great, and they have been assisting us by phone to monitor the evolution. We couldn't be more grateful. (Original) Llevamos a nuestra gata de 15 años por una infección de orina y nos dieron asesoramiento telefónico de urgencia un domigo y cita super rápido el lunes a primera hora, le hicieron un estudio completo, en 1h y media habian terminado las pruebas, les pedí que lo hicieran sin sedación si era posible y asi fué. Valentina la veterinaria es súper amable, minuciosa, eficiente y nos explicó todo genial. El resto del personal que nos atendió fueron muy amables también. El protocolo por coronavirus es muy correcto y aunque no se puede esperar allí nos mantuvieron informados en todo momento por teléfono. Y aunque no lo vi, no dudo del buen trato que recibió la gata ya que se dejo rapar la tripa sin problema (a pesar de su fuerte carácter). Entró gritando de dolor y salió medicada y súper tranquila. En dos semanas se ha recuperado genial, y nos han estado atendiendo por teléfono para supervisar la evolución. No podemos estar más agradecidos.

(Translated by Google) Highly recommended they behave very well with the animals and they look professional. (Original) Muy recomendable se portan muy bien con los animalitos y se les ve profesionales.

(Translated by Google) It is my referral clinic to treat my cats, vaccinations and periodic checkups or more serious problems. Very good service always, adjusted prices. (Original) Es mi clínica de referencia para tratar a mis gatos, vacunas y chequeos periódicos o problemas más graves. Muy buena atención siempre, precios ajustados.

(Translated by Google) Warranty (Original) Garantía

(Translated by Google) Veterinarian JUANJO: stressed, VERY AGGRESSIVE and able to abandon a sick baby kitten. Without the slightest bit of empathy. I have a one-month-old kitten that was picked up by a girl from the road who is quite ill and has thrown us out screaming and physically intimidating us when she realized that he had misinterpreted that the cat was adopted by the Agar Association (an important source of his business, that we only said that his clinic had been recommended to us). 1.- He does not care about animals: he has not hesitated to leave a sick baby kitten unattended 2.- He does not care about the laws: he has repeatedly denied me and with witnesses a claim form (which I will put in another way for throwing me out aggressively and for not attending to the kitten as they have promised) 3.- He does not care about people: he is violent and has no empathy although I have been crying with fear and frustration after not spending even 2 minutes with this subject I will inform the police because I am very afraid writing this with someone so aggressive that they have my address information (I recommend not giving them, and even better: DO NOT GO; Madrid is full of loving, kind, professional, dedicated veterinarians AND NO AGGRESSIVE) * Thanks to Raúl from Reina Cristina Veterinary Emergency for attending us immediately and with such kindness this morning after seeing us on the street with the sick kitten on Saturday and after such a bad experience. (Juanjo the veterinarian has responded to this trying to justify leaving a cat unattended, being aggressive and not giving a claim sheet saying that I use a lot or a little hydroalcolic gel, that to someone who does not yell I yell at him not to yell and because I am a doctor . Their answer and my long clarification come in another comment, that it did not fit all in one) (Original) Veterinario JUANJO: estresado, MUY AGRESIVO y capaz de abandonar a un gatito bebé enfermo. Sin la más mínima empatía. Tengo un gatito de un mes que recogieron una chicas de la carretera que está bastante malito y nos ha echado a la calle gritando e intimidándonos físicamente cuando se ha dado cuenta que él había malinterpretado que el gato estaba adoptado por la Asociación Agar (una fuente importante de su negocio, que nosotras solo hemos dicho que nos habían recomendado su clínica). 1.- No le importan los animales: no ha dudado en dejar desatendido un gatito bebé enfermo 2.- No le importan las leyes: me ha negado repetidamente y con testigos una hoja de reclamación (que pondré por otra vía por echarme agresivamente y por no atender al gatito tal y como se han comprometido) 3.- No le importan las personas: es violento y no tiene empatía aunque me he ido llorando de miedo y frustración tras no estar ni 2 minutos con este sujeto Lo pondré en conocimiento de la policía porque tengo mucho miedo escribiendo esto con alguien tan agresivo que tiene mis datos de domicilio (os recomiendo no darlos, y aún mejor: NO IR; Madrid está lleno de veterinarios cariñosos, amables, profesionales, entregados Y NO AGRESIVOS) * Gracias a Raúl de Urgencias Veterinarias Reina Cristina por atendernos en seguida y con tanta amabilidad esta misma mañana tras vernos en la calle con el gatito enfermo siendo sábado y tras tan mala experiencia. (Juanjo el veterinario ha respondido a esto intentando justificar dejar un gato desatendido, ser agresivo y no dar hoja de reclamaciones diciendo que yo me echo mucho o poco gel hidroalcólico, que a alguien que no grita le digo gritando que no grite y porque soy médico. Vienen en otro comentario su respuesta y mi aclaración larga, que no cabía todo en una)

(Translated by Google) Very friendly and very professional people. We came with a complicated case and they gave us the solution right away. It has been operated the same day. Thank you! (Original) Gente muy amable y muy profesional. Venimos con un caso complicado y nos dieron las solución enseguida. Ha sido operado el mismo día. Muchas gracias!

Después de dar muchas vueltas sobre donde acudir para valorar a mi gato, finalmente me decidí por ellos y no pude tomar mejor decisión. Profesionalidad y trato inmejorable, fui muy pesada con muchas cuestiones y siempre me las han resuelto. El trato no solo es bueno con las personas si no que saben tratar con los peludos para que la situación sea vivida con el menor estres posible. No puedo estar mas agradecida con todo el equipo.

(Translated by Google) Very cordial and professional treatment. They attended my kitten in the emergency room (it was a Saturday) in a very short time, taking their time to give us an adequate diagnosis and treatment. Without a doubt, it shows that they are specialists in cats and that they know how to treat them. I totally recommend it. (Original) Trato muy cordial y profesional. Atendieron de urgencias a mi gatita (siendo un sábado) en muy poco tiempo, tomándose su tiempo para darnos un diagnóstico y tratamiento adecuado. Sin duda se nota que son especialistas en gatos y que saben cómo tratarlos. Lo recomiendo totalmente.

(Translated by Google) Great professionals and empathetic at all times with my pet and with me. They were hard moments that helped us to cope with love. Thanks! Without a doubt my reference veterinarian. (Original) Grandes profesionales y empáticos en todo momento con mi mascota y conmigo. Fueron momentos duros que nos ayudaron a sobrellevar con cariño. Gracias! Sin duda mi veterinario de referencia.

(Translated by Google) If you have kittens as part of your family, he is the best vet I know. Fast, effective and professional. By giving you any diagnosis before doing nonsense tests they inform you of the alternatives. In short, highly recommended if, as I said, you live with cats. (Original) Si tienes como parte de tu familia gatetes es el mejor veterinario que conozco. Rápido, efectivo y profesional. Al darte cualquier diagnóstico antes de hacer pruebas sin sentido te informan de las alternativas. En resumen muy recomendable si como he dicho convives con gatos.

(Translated by Google) Very grateful for the treatment of my kitten and us. Great professionals. You can tell that they are not going to get your money and that the first thing for them is the welfare of your furry. We will always be grateful !! (Original) Muy agradecida por el trato a mi gatita y a nosotras. Grandes profesionales. Se notan que no van a sacarte el dinero y que lo primero para ellos es el bienestar de tu peludo.Siempre estaremos agradecidas!!

Gracias Valentina por tu asesoramiento como especialista en medicina felina y sobre todo por tu amabilidad al ayudarme desinteresadamente con el caso del gato con cistitis idiopática .

(Translated by Google) Many thanks to Hospital Felino, especially Valentina, for making the difficult a little more bearable. Saying goodbye to our cat was a very strong blow. Thank you for the humanity that you showed us and for the love. (Original) Muchas gracias al Hospital Felino, especialmente a Valentina, por hacer lo difícil un poco más llevadero. Decirle adiós a nuestro gato fue un golpe muy fuerte. Gracias por la humanidad que nos demostraron y por el cariño.

Caros, pero como decía mi padre, el dinero del pobre va 2 veces a la tienda, después de varios veterinarios, pruebas, analíticas, y no conseguir ni un solo resultado, en una visita y con una analítica.... Pancreatitis, tratamiento y pa casa. Me salvaron a mi gata, que es lo que de verdad importa.

(Translated by Google) !!!! ATTENTION! VETERINARIANS OR SIMPLY COMMERCIAL ??? On May 26, my 14-year-old cat presented with diarrhea and vomiting, my vet was sick and I decided to take him to the Feline Hospital. A vet attended me, BEFORE EXAMINING THE CAT neither visually nor physically, he began by saying what could happen to him and what had to be done to him and that surely he would have to be admitted (this option was repeated continuously) all in a very imperative way , I realized that I was more a commercial than a veterinarian and I was selling their products, as some dentist clinics, some car workshops etc do, at that moment I lost my confidence in them. He told me that at the beginning it was necessary to do several tests, blood tests profile 3, 97.20 e, test T4, 52.95 euros and the ordinary consultation 50 euros, plus the medication about six envelopes of Forti flora one probiotic, and two pills for vomiting another 17 euros. I did not agree to more tests or to leave him hospitalized, which was all his efforts, TOTAL 218 EUROS. I guess my cat would have eaten something that felt bad, he recovered completely. (Original) !!!!ATENCIÓN¡¡¡¡VETERINARIOS O SIMPLEMENTE COMERCIALES??? El pasado 26 de Mayo, mi gato de 14 años presentaba un cuadro de diarrea y vómitos, mi veterinario estaba enfermo y decidí llevarlo al Hospital felino. Me atendió una veterinaria, ANTES DE EXAMINAR AL GATO ni visual ni físicamente, comenzó por decir lo que le podía pasar y lo que había que hacerle y que seguramente se tendría que quedar ingresado(esta opción la repetía continuamente) todo de una manera muy imperativa, me di cuenta de que era mas una comercial que una veterinaria y me estaba vendiendo sus productos, como hacen algunas clínicas dentistas, algunos talleres de coche etc, en ese momento perdí mi confianza en ellos. Me dijo que de inicio era necesario hacerle varias pruebas, análisis de sangre perfil 3, 97,20 e, prueba T4, 52,95 euros y la consulta ordinaria 50 euros, mas la medicación unos seis sobres de Forti flora un probiotico, y dos pastillas para los vómitos otros 17 euros. No accedí a mas pruebas ni a dejarlo hospitalizado que era todo su empeño, TOTAL 218 EUROS. Me figuro que mi gato habría comido alguna cosa que le sentó mal, se recupero completamente.

(Translated by Google) Excellent treatment, they know how to handle cats with great affection. Good price (Original) Excelente trato, saben manejar con mucho cariño a los gatos. Precio bueno

Una gran decepción ir al Hospital Felino de Madrid. Me ha parecido que me han robado. Muy caro y la revisión inexistente. No volveré más. Además de las pocas ganas de atender de Valentina, tampoco ha mostrado un interés por revisar a nuestro gato.

We update review: We want to show, once again, our gratitude to Juanjo Vega Guerrero for his involvement with the cats we brought him, for his enormous professionalism and good work, always updating himself to give the cats the best care. We two hundred percent recommend this great feline medicine professional. As a cat protection association, we fully trust the Hospital Felino Madrid as our reference veterinary clinic, both for basic check-ups and procedures (vaccines, deworming...), and for the most complicated cases of diseases and traumas. At all times the cats are perfectly cared for by highly qualified professionals, and we are promptly informed of both the processes followed and the evolution. Thanks to JUANJO for everything he does for cats, for his involvement and his good work, without a doubt a great professional and a better person.

We came across this place due to an emergency with our cat. In the first phase, they performed various tests for an amount of about 1,500 euros (up or down) and gave him a treatment that they did not bother to follow up on. They had given me a form to fill out and send to them, but since they wrote to me from a no-reply email, they never received my comments about the animal's health. They didn't ask about it either. As he was getting worse, we went back and they performed another test, telling us that he had to be admitted. 500 euros more. After spending one night there, they gave us a diagnosis of eviction of the animal, unless we operated on it (we still don't know what). The cat is 15 years old, so we repeatedly refused, even though the veterinarian insisted on the issue in front of my young son, potentially causing a family conflict, which, fortunately, did not take place. The veterinarian even offered to diagnose my children, in what seemed to me an attempt at total intrusion into our privacy. The cat, therefore, returned to his veterinarian, where he should never have left and who reiterated what we had noticed, that the cat, after a night admitted to this place, was dehydrated. Today, two months later, and with medical treatment in the clinic, he has gained four kilos, is happy, playing and looks fantastic. Don't be fooled by the pompous term feline hospital. There are many very good veterinarians in the neighborhood, including ours at Clínica Eraso.