Embassy of Indonesia image

Embassy of Indonesia

Embassy

😠 Very bad service!! I needed a Visa for Indonesia as I was going on holiday longer than 30 days. No clear information on the website, many times I called and they didn't´t answer the phone. When I called they didn't inform us right and fully. We sent paspoort, form, foto´s, kopie fly ticket and reser... People often mention service, information, passport, Indonesia, visa,


Address

C. de Agastia, 65, Cdad. Lineal, 28043 Madrid, Spain

Website

kemlu.go.id

Contact

+34 914 13 02 94

Rating on Google Maps

3.50 (97 reviews)

Open on Google Maps

Working Hours

  • Friday: 9 AM to 1 PM, 2 to 4 PM
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 9 AM to 1 PM, 2 to 4 PM
  • Tuesday: 9 AM to 1 PM, 2 to 4 PM
  • Wednesday: 9 AM to 1 PM, 2 to 4 PM
  • Thursday: 9 AM to 1 PM, 2 to 4 PM

Featured Reviews


Frequently mentioned in reviews: service (10) information (7) passport (7) Indonesia (6) visa (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Nouska 5 years ago on Google
    Very bad service!! I needed a Visa for Indonesia as I was going on holiday longer than 30 days. No clear information on the website, many times I called and they didn't´t answer the phone. When I called they didn't inform us right and fully. We sent paspoort, form, foto´s, kopie fly ticket and reservations details of our first hotel in Indonesia. They didn't accept our reply from MRW because was missing things. We called to ask what was missing, they could not tell us!! They couldn't inform us what they need!! This information should be clear on the website. I write the embassy of Indonesia in Holland and they replied me perfectly with all the information very clear and replied quickly as well. This was perfect service! Why we cannot have this service here in Spain??? It can be so simple if we get correct information from the Ambassy of Indonesia in Spain.
    9 people found this review helpful 👍

  • 3/5 Diro 5 years ago on Google
    The senior male officer with initial "I" was very kind and took over the job with a very good service. Temporary passport (SPLP) done only in 1,5 hours after my arrival. Amazing. Full of smiles, and giving homey chit-chat. He saved my day and my mood. (Apparently he worked as diplomat for more than 20 years already). I do recommend everyone to avoid the young officer guy (don't seat in the left side of the window) because he has zero smiles, impatient to answer my questions, and kinda rude. Go approach the senior officer right away. He is sitting in the right side of the window service. Cheers.
    8 people found this review helpful 👍

  • 5/5 Verónica Martinez C. 9 months ago on Google • 67 reviews
    Hello! Can you tell me if Venezuelans can apply for a visa on arrival? There is a lot of confusion in the information on the forums, I appreciate your prompt response. Thank you.

  • 5/5 R B. 8 months ago on Google • 35 reviews
    It was very difficult for me to be answered by phone, so I went directly to the embassy to ask my questions. If anyone has any questions about the 60-day tourist visa that is managed at the embassy, ​​they should go to the website, put it in English, then click on “our Services” click on “tourist, business and social visa” found below visa to Indonesia. If you bring all the documents that appear on the page, your visa will be approved. It costs €93. When I went they gave me all the information and were very friendly. All perfect
    2 people found this review helpful 👍

  • 1/5 dj a. 9 months ago on Google • 43 reviews
    These people work touching eggs with two hands, a mute answers the phone better than these scoundrels IF YOU WANT THEM TO CALL YOU, DO NOT HAVE A PHONE
    1 person found this review helpful 👍

  • 5/5 Yoseph Suri B. 1 month ago on Google • 48 reviews New
    Indonesian Embassy

  • 5/5 Regina A. 5 years ago on Google
    Best Service EVER, had my passport renewed and ready in less than an hour(docs submitted at 10AM) 1 day trip ✅
    2 people found this review helpful 👍

  • 3/5 Zicord 4 years ago on Google
    It did not look nice at all, and when events are held Its in tightly spaced with pretty pricey food and drinks for not much on your plate, obviously not one of the best embassys. But at some glances its spirits are lively.
    2 people found this review helpful 👍

  • 5/5 Miguel Nieto F. 7 years ago on Google
    They are very nice and charming people, always hosting events to let people know about Indonesia and its culture
    1 person found this review helpful 👍

  • 1/5 CHIA 1 year ago on Google
    The young officer has 0 service. Rude , impatient, and no smile. He even even got mad of me with a high sound. Terrible experience.
    1 person found this review helpful 👍

  • 5/5 Lidwina L. 2 years ago on Google
    Got my temporary passport in 2 hours. Bravo!
    1 person found this review helpful 👍

  • 5/5 Josephine C. 5 years ago on Google
    Very professional staffs. I have lived in different countries but as an indonesian, this embassy is the most helpful and friendly.

  • 5/5 Sultan i. 6 years ago on Google
    Have a good service in this embassy, people kindly and easy way take a visa for indonesia welcome to indonesia bienvenida a indonesia

  • 5/5 Amy U. 2 years ago on Google
    I went to renew my passport this morning and I got my new passport only in half an hour. I was surprise that it done very fast.

  • 5/5 Rifan C. 1 year ago on Google
    Being here with the food and language I feels like home. Went for presidential election 10 years ago while I have meeting in Barcelona

  • 5/5 Fati A. 1 year ago on Google
    Fast service and very helpful. Thanks

  • 5/5 Ayu P. 8 months ago on Google
    Warm hospitality and quick passport renewal service (unless the system is down, I suppose😁 we had to get it the next day). Personal thank you for Mas Nico, even though he's not on the passport service section, but he's always helpful with any of our questions and information request.

  • 5/5 Cinta S. 4 years ago on Google
    It's is true: a home for all Indonesians in Spain. Very kind staff and helpful as well, be patient in case you need contact by phone, and try don't miss the annual Bazar Solidario: nice food, nice price and a bite of Indonesian culture during that weekend.

  • 1/5 Anita Del Sol G. 9 months ago on Google • 1 review
    If they don't call you, don't feel hurt

  • 1/5 An A. 9 months ago on Google • 2 reviews
    Only mileurists with paunches work here. Go to Mexico or other countries with better embassies


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