(Translated by Google) I bought my parrot in this store. The experience was phenomenal. I've been buying food and accessories from them for 5 years. All great. Juanjo the clerk an exceptional person who knows a lot about parrots. Why such a low score? I booked for my parrot to be cared for on September 8, 2022. I arrived with the parrot and the store closed.... they did not pick up the phone... and I had a paid international trip and at 6:00 p.m. on a Thursday I had to look for life to see where I could leave my parrot. I find it despicable that they took my reservation but did not notify me that they were going to be closed. They almost ruined my trip. It was as simple as calling me on the phone. On top of that, I did some tests on the parrot they asked me for, spending good money for nothing. (Original) Compré mi loro en esta tienda. La experiencia fue fenomenal. Les llevo comprando comida y accesorios 5 años. Todo fenomenal. Juanjo el dependiente una persona excepcional que sabe muchisimo de loros. ¿Por qué una puntuación tan baja? Reservé para que cuidaran a mi loro el día 8 de septiembre de 2022. Llego con el loro y la tienda cerrada.... no cogían el teléfono... y yo con un viaje internacional pagado y a las seis de la tarde de un jueves me tuve que buscar la vida para ver donde podía dejar a mi loro. Me parece deleznable que me cogieran la reserva pero no me avisaran de que iban a estar cerrados. Estuvieron a punto de arruinarme el viaje. Era tan sencillo como haberme avisado por teléfono. Encima le hice unos análisis al loro que me pidieron, gastándome un buen dinero para nada.

It's great, very good service. Especially the information about the birds they give you. The bad thing, to say the least, is the price. You can get it cheaper elsewhere... but that's the only thing. The rest is a store that I would recommend.

(Translated by Google) I would like to know the hours to call by phone, because I never find them. They will be very busy, I understand, but call from 11am to 2pm and they will never pick up... I need information because I bought a garden parrot from them in November and the feathers that were cut have not yet come out. And I wanted to know how long it usually takes because the poor animal wants to fly and keeps falling. Thank you (Original) Me gustaría saber los horarios para llamar por teléfono, porque nunca doy con ellos. Estarán muy ocupados, lo entiendo, pero llamar desde las 11h a las 14h y que nunca lo cojan... Necesito información porque les compré un loro jardinero en noviembre y todavía no le han salido las plumas que le cortaron. Y quería saber qué tiempo suele tardar porque el pobre animal quiere volar y no hace más que caerse. Gracias

I bought a couple of nymphs last year, in February. The clerk wanted to sell us a pair of parrots, but we were going for some nymphs. Finally he brought us a couple of nymphs after asking several times and telling him that we didn't want parrots. Well, the female was and continues to be quite surly as a baby, that's how they sold her to us. The male had no tail or feathers on his wings, which the clerk told me was because he was changing his feathers, but he was very affectionate. As far as the feathers go, he sold me everything to get strong feathers, a total lie, he had his wings cut off and his tail the same because the female was left without a tail and a few days later she had it again, but the male It never came out. He told me that they were a few months old and another lie because the female was obviously older and the male was like a grandfather. To make matters worse today when we got up the male had died. It seems an aberration to me that the first thing is that they sell animals with their wings and tails cut off and the second thing is that they deceive us by saying that they are young when they are old. The only thing that consoles me is that the little time he has lived with us we have loved him and treated him with a lot of love. I hope he flies high now since no one can cut his wings now. Shameful that in a store where the clerk claims to belong to a shelter, they treat animals like this. I do not recommend buying here at all, they charge you a fortune and on top of that they deceive you. A real shame.

Acabo de pasar por la tienda para preguntar y comprar unos accesorios para loros y en cuanto me vio la mujer cogió y cerró la puerta con llave y no me deja entrar llamé al timbre se meteo para dentro y me ignoro. No creo que haga falta hacer comentario ante esa actitud tan espantosa de la profesinal!!!

(Translated by Google) Second purchase I make in this establishment. This time it was an Alba Cockatoo. The treatment is excellent, from the first moment you walk through the door. The clerk is very nice, he does not deceive you or try to sell you something to sell, in short, a wonderful place. Although you do not want to buy anything, you can also go to see the store since they always have the birds loose and it is wonderful. I will come back whenever I want to buy another bird. (Original) Segunda compra que hago en este establecimiento. Esta vez ha sido una Cacatúa Alba. El trato es excelente, desde el primer momento que entras por la puerta. El dependiente es muy majo, no te engaña ni te intenta vender algo por vender, en definitiva una maravilla de sitio. Aunque no queráis comprar nada también podéis pasaros a ver la tienda ya que siempre tienen a las aves sueltas y es una maravilla. Volveré siempre que quiera adquirir otro ave.

(Translated by Google) Incredible treatment received by the manager. Outside one thing, inside another. Lies are very short, and lying to people like that… says a lot about who you are personally. Dear Ivan and Bea, if I gave you a review with my name, it is so that you could see that I have nothing to hide, since you had just received several bad reviews, at the end of our employment relationship. (all with the same misspellings and reviews that are magically gone) in case it can give you any clues or help who is causing you this headache. But my discontent is real, Maria did not treat me well, what we were talking about for almost two hours outside the store, what it was, had nothing to do with it. With conditions like this, I think that no one should accept precarious jobs. And I repeat less, lying as Maria did with me. A heartache, that you will not stay when you came for the keys to talk even 5 minutes you and me calmly about what I had lived, or what they had told me. If your discontent is that I have put this review, my discontent was real. A hug to you both. (Original) Increíble el trato recibido por la encargada. De puertas afuera una cosa, de puertas adentro otra. Las mentiras son muy cortas, y mintiendo así a la gente… dice mucho de cómo soys personalmente. Estimados Ivan y Bea, si os puse una reseña con mi nombre es para que viérais que no tengo nada que ocultar, ya que justo habíais recibido varías reseñas malas, al cese de nuestra relación laboral. (todas con las mismas faltas de ortografía y reseñas que ya no están mágicamente ) por si os puede dar alguna pista o ayudar en quien os está causando este dolor de cabeza. Pero mi descontento es real, María no me trató bien, de lo que estuvimos hablando casi dos horas fuera de la tienda, a lo que era, no tuvo nada que ver. Con condiciones así creo que trabajos precarios no los debería de aceptar nadie. Y menos repito, mintiendo como María hizo conmigo. Una pena de corazón, que no te quedarás cuando viniste a por las llaves a hablar ni 5 minutos tú y yo tranquilamente sobre lo que yo había vivido, o lo que me habían dicho. Si vuestro descontento es que yo haya puesto esta reseña, mi descontento fue real. Un abrazo… a los dos.

A shame. It says that it is open until 8:00 p.m., we take a taxi to arrive on time and we find that it is closed even though we arrived an hour early. You should warn us, it is not very ethical to set a schedule that is not correct. Still, happy holidays. Be careful, the entrance also says that it closes at 8:00 p.m. In life you have to be grateful for apologies, and that honors people, and it is also very simple. Apologies accepted, I raise the rating to 3 stars. If I go again, which I honestly don't really want, I'm sure the review will end up being 5 stars. Greetings and happy holidays

The attention and care that the parrots here get puts all other pet shops to shame! Juanjo was absolutely amazing - bought our first beloved Amazon here and when we brought her for her check up even the vets exclaimed at how good her condition is. Prices are bit higher but worth every penny if you are looking for a healthy and happy bird for long term companionship.

(Translated by Google) I went a few weeks ago, the truth is that the place is very beautiful and gives you the experience of being able to touch several types of birds, the prices are somewhat high but you can tell that they take good care of the animals, the store is a little hidden, it is not so easy to find , but overall very nice site and good experience. (Original) Fui hace unas semanas la verdad que el sitio es muy bonito y te da la experiencia de poder tocar varios tipos de aves, los precios son algo altos pero se nota que cuidan bien los animales la tienda está un poquito escondida no es tan fácil de encontrar, pero en general muy agradable el sitio y buena experiencia.

Very bad, I was very excited to go and buy a macaw, get advice, etc. and when I arrive today, Saturday, March 9 at 12:13 in the morning, it turns out that it is closed, when on the website it says that it is open and on the sign Outside, it says Saturday hours from 10 a.m. to 2 p.m. I don't understand anything. With how much it cost us to park and everything. I call the phone and it comes out as unavailable

I arrive and Peter Pettigrew takes care of me, he tries to endorse me with an animal that is not the one I want and when I finally decide to buy the bird I bought it turned out to be sick and after many veterinary expenses it has died.

I put one star because I can't put less than 1000000, they are scammers, they delete the reviews, they sell sick animals and when you take them to the vet they say that you have acted wrong, they lie to you about the state of the animal, telling you one thing when it turns out to be another. I don't recommend it at all

When will you reopen? Or have you closed permanently?

(Translated by Google) We just bought our macaw there and we couldn't be more delighted with the treatment Maria received. She is a great professional who goes out of her way for the animals and treats them as if they were her own. Every time we have gone we have been treated super well and we have been super comfortable, I wish everyone who works with animals had that passion. A pleasure to have met you. You'll have us there in no time to buy things (Original) Acabamos de comprar a nuestro guacamayo allí y no podemos estar más encantados con el trato recibido por María. Es una gran profesional que se desvive por los animales y los trata como si fueran suyos. Cada vez que hemos ido nos ha tratado súper bien y hemos estado súper cómodos, ojalá todo el mundo que trabaja con animales tuviera esa pasión. Un placer haberte conocido. Allí nos tendrás dentro de nada para comprar cositas

Maravillosa tienda, me llevé una Cotorra de Sol en otra tienda y no tiene que nada ver con la calidad y cuidado que tenía. La verdad es que los loros estan muy bien cuidados y muy mansos y cariñoso gracias a las dependientas que los cuidan con mucho cariño. Muchas gracias volveré seguro!!!

Hello, today, Wednesday, March 13, I was in the store, I arrived around 7:00 p.m., thinking that they closed at 8:00 p.m., which is what it says on the website. It was closed. Could you confirm the hours or are you closed? Thank you

(Translated by Google) Very loving, playful and well trained parrots. 🐦 The person who helped us was very helpful and answered all our doubts but I would have liked to have spent more time with the bird we were looking for (Psittacus erithacus ) to get to know it better and also to have seen more variety of birds. However, we felt "observed" and uncomfortable to do so. (Original) Papagaios muito amorosos, brincalhões e bem treinados. 🐦 Quem nos atendeu foi muito prestável e tirou todas as nossas dúvidas mas gostava de ter passado mais tempo com a ave que procurávamos ( Psittacus erithacus ) para conhecê-la melhor e também de ter visto mais variedade de pássaros. No entanto sentíamo-nos "observados" e pouco à vontade para tal

(Translated by Google) I went to the store a couple of days ago and I have to say that the place is beautiful, very well decorated and they give you the opportunity to interact and play with the parrots. They also have a wide variety of birds. The shop assistant is a sweetheart and you can see the affection she has for the parrots and how she pampers them. (Original) Fui a la tienda hace un par de días y he de decir que el sitio es precioso, super bien ambientado y te dan la oportunidad de poder interactuar y jugar con los loros. Además tienen una gran variedad de aves. La dependienta es un amor y se le nota el cariño que le tiene a los loros y como los mima.

Súper decepcionado con el servicio, me pusieron en contacto con Iván Robles, no se si será el dueño o quien , pero hemos mostrado nuestro interés por comprar no solo uno sino varios loros y seguimos esperando respuesta después de haber contactado varías veces, súper súper mal

Muy mal desde que cedi el loro a esta tienda desde hace un año, el mismo que llevo queriendo saber dónde está y es un vacile constante. Lo único que me queda es recurrir a un abogado. La reseña anterior me la han quitado. En cuanto la escribí me contestaron en whastapp y el mismo vacile.

Until when will it be closed?

We visited this store a few months ago as we absolutely love macaws and parrots. The staff was very friendly and allowed us to hold them. Beautiful birds. If we ever move into a bigger and more private place, I'm coming back to this store!

(Translated by Google) Wonderful, 100% professional attention and very helpful advice. Despite being a tiny place, it is amazing to see the birds when they are out of the cage and it shows that they are raised by hand. I would go back without a doubt. (Original) Maravilloso, atención 100% profesional y consejos muy útiles. A pesar de ser un local pequeñito es alucinante ver a los pajaros cuando están fuera de la jaula y se nota que están criados a mano. Volvería sin dudas.

(Translated by Google) Without a doubt the best exotic bird shop in Madrid. Professional staff who help and advise. 100% recommendable. (Original) Sin duda la mejor tienda de aves exóticas en Madrid. Personal profesional que ayuda y asesora. 100% recomendable.

(Translated by Google) I have to thank all the useful and disinterested information that they have given us in the store. Of course, it would be good to raise the employee's salary because it shows that he does it and with a lot of passion. I WISH THERE WERE MORE RESPONSIBLE PEOPLE REPORTING ... MAJOR EVILS WOULD BE AVOIDED. THANK YOU. IT HAS BEEN A PLEASURE BOTH IF WE DECIDED TO BUY AS BOTH ... (Original) Tengo que agradecer toda la útil y desinteresada información que nos han dado en la tienda. Desde luego estaría bien subirle el sueldo al empleado porque se nota que lo hace y con mucha pasión. OJALA HUBIERA MAS PERSONAS RESPONSABLES INFORMANDO...SE EVITARIAN MALES MAYORES. GRACIAS. HA SIDO UN PLACER TANTO SI DECIDIMOS COMPRAR COMO SINO...

Very friendly ! Very helpful!

Very professional, Juanjo knows everything you need to know about parrots and even more ! This a specialist shop and not just a "pet shop' so if you're thinking of buying one of these birds you must go there.

During the era in which Juanjo led the reins of this business, Papagayos y Cía was a unique store, with a philosophy that I had never seen in my life. See loose parrots with which you can interact, play with them and choose the species that best suits your way of being. After Juanjo retired shortly after acquiring my parrot there, the store has begun a worrying decline. The new owners are the rudest I have ever seen. The last time I went to the store to check its condition, I came back very angry at the way they treated me. It bothers me a lot to see the decadent situation of a pet store that was once considered the best. And I'm very sorry but today he gets a star on his tail

Well I only see because I am in Peru but I see the nice opinions that there are about this store I already knew about it 2 years ago, he asked me why it closed temporarily