I bought the tour to Colonia Del Sacramento at Mais Brazucas, good service, I don't recommend it because the restaurant included was bad (menu for the package), other than that you can easily buy just the round trip ticket on the website and choose a restaurant of your choice or even a snack bar or coffee shop and it will be much more affordable and less disappointing. For the record, the exchange rate with Mais Brazucas was excellent. The Ferries have free shopping and a café, with very high prices in dollars, but it is possible to pay in pesos as well. Immigration was very smooth, both on the way out and on the way back, and Uruguayan immigration still stamps the passport (which is not mandatory for Brazilians, who can travel with just their ID in Mercosur).

(Translated by Google) They must adapt a healthier space when entering from Uruguay. The queue for migrations is made in a corridor without ventilation or sire conditioning. (Original) Deben adecuar un espacio más saludable al ingresar desde Uruguay. Se hace la fila para migraciones en un corredor sin ventilación ni sire acondicionado.

Take this ferry to colonia then a bus to Montevideo! Some minor delays due to immigration, but the journey itself was quite good, and cheaper than buquebus.

La terminal de colonia exprés es linda, cómoda, le faltan asientos cuando llegas temprano, asi que mejor llegar en horario salvo que quieras desayunar ahí hasta que llegue la hora, se puede hacer auto check in muy rápido y evitar la cola el proceso de embarque es rápido y de migraciónes también, hay muchos agentes , luego solo queda esperar subir al barco en un lugar espacioso y cómodo. Hay baños por todos lados modernos y limpios, lo recomiendo.

(Translated by Google) I approached the customer service position that they have in Pacific galleries, because on the phone they left me waiting for more than 1 hour and the girl's attention was terrible, at no time did she look me in the face, she spoke to her and pretended to be busy writing something on your computer. And since I couldn't expect less, it didn't solve anything for me. (Original) Me acerqué al puesto de atención al cliente que tienen en galerías Pacífico, porque al teléfono me dejaban más de 1 hora esperando y la atención de la chica fue malísima, en ningún momento me miró a la cara, le hablaba y se hacía la ocupada escribiendo algo en su computadora. Y cómo no podía esperar menos no me solucionó nada.

Es la segunda vez en el año que viajo por esta empresa. No he tenido inconvenientes con mis pasajes, por el contrario, he solicitado modificaciones y lo han hecho sin problema. Recomiendo en fechas con mucho movimiento, llegar con bastante tiempo de anticipación. El freeshop es bastante chico en comparación con el de un aeropuerto, pero tiene varias opciones y buenos precios.

Excellent ship service, we traveled to Uruguay and the experience was truly unforgettable. Inside the ship you can get a variety of sweets, drinks, etc., it is somewhat expensive.

Quite agile both to board and disembark.

A good way to get to Buenos Aires along the Río de la Plata

They told me that there were no tickets until Wednesday, I went to the page and there were tickets for tomorrow

Well, it has the necessary amenities

Good

(Translated by Google) My experience and for a long time is excellent! I don't find anything objectionable, the attention of the staff, the comfort of the boats, the buses and the punctuality are optimal! Thank you Cologne Express!! (Original) Mi experiencia y desde hace mucho tiempo es excelente!! No encuentro nada criticable, la atencion del personal, la comodidad de los barcos, los micros y la puntualidad son optimas!! Gracias Colonia Express!!

Minor delays occasionally but otherwise very smooth sailing.

Schedule and attention were good. I think they should be more dedicated to mainten order within the passengers, specially for their safety. People left all the suitcases in the middle of the hallway just to make an improvised line and secure a spot to leave first (?) This system seems improvised, absurd and also dangerous for all. Security on the boat should care for this

(Translated by Google) They started well but fell into mediocrity. and the delays The Colonia staff at the counter are terrifying, those on the ship are cool. (Original) Empezaron bien pero cayeron en la mediocridad. Y las demoras El personal de Colonia en mostrador es de terror, Los del barco buena onda.

(Translated by Google) When you want to make a change, that's where the problem begins They put you on a phone waiting list You get to be the next to be served and get redirected back to the start multiple times. When you manage to get them to attend to you, they do it wrong and tell you that there is no space in the ticket you want and it is a lie, when you enter the page if they have space. I would give them zero stars (Original) Cuando querés hacer un cambio, ahí empieza el problema Te ponen en una lista de espera telefónica Llegas a ser el próximo en ser atendido y te redirigen al comienzo múltiples veces. Cuando logras que te atiendan, lo hacen mal y te dicen que no hay lugar en el pasaje que querés y es mentira, al entrar a la página si tienen espacio. Cero estrellas les pondría

Péssimo! Funcionários ignorantes! Fizeram pessoas idosas subir escadas. Que andam com dificuldade e eles pedindo pra sair do caminho pra liberar o embarque, sendo que as pessoas estavam andando, mas com dificuldades. Empatia zero. E uma funcionária ainda foi debochada "elas não conseguem subir uma escada?". Não dou zero estrelas pq não tem. Falta de preparo. Falta de treinamento. Buquebus dá de 10, aliás, de 1000. Não recomendo!

Primera vez que viajo en colonia expres, en la cola de migracion una señora rubia al parecer había desayunado vinagre gritaba a la gente de a uno les dije de a uno una falta de respeto, después en el barco elegí un asiento en el medio creyendo iba a ser más cómodo resulta que hay una puerta de acceso a cubierta y entraba mucho frío la gente se empezó a quejar con la azafata a la que está les responde ; no puedo hacer nada. Hubo que cambiarse de lugar porq la gente no paraba de entrar y salir .Arriba en la cubierta dos hombres que hablaban en portugués fumando lo que parecía ser mariguana. (Adjunto foto. )Al desembarcar bajas y no tenes alguien q te dirija a dónde debes dirigirte para tomar el bus. Al tomar el bus para Montevideo xxx todo en orden .

Bought one ticket. Had to change the dates twice. The first change was uneasy, website not working and had to call several times until someone answered. Then had a personal problem and had to change the date a second time, they said that it wasn't possible to change it twice and there is a no refund policy. So I lost the full amount. Wouldn't recommend at all. BuqueBus gives a much better service overall.

Colonia Express is a very convenient way to ferry from Buenos Aires to Montevideo.Service was perfect, in time and we have a smooth crossing to Uruguay, it's a bit expensive like almost everything in Uruguay but it is worth.

Excellent experience from checking in, boarding and disembarking

always very good service!

(Translated by Google) Everything very organized and punctual. (Original) Todo muy ordenado y puntual.

(Translated by Google) A disaster for customer service I have pending the rescheduling of my 2020 ticket suspended by Covid A week ago they had me going around like the merry-go-round and then they tell you that your rate is exhausted and they want to charge you an additional A scam !!!! (Original) Un desastre la atención al cliente Tengo pendiente la reprogramación de mi pasaje 2020 suspendido por Covid Hace una semana me tienen dando vueltas como la calesita y después te dicen que tu tarifa se agotó y te quieren cobrar un adicional Una estafa!!!!

(Translated by Google) Very friendly and also positive the visit! 👍 (Original) Muy amables y también positivo la visita!👍

(Translated by Google) The service is excellent !! But I put 3 stars pq if you have to make a modification, and you bought your ticket in Argentina and you are in Uruguay you have to modify it from Argentina, they give you 80 explanations the last one was how in Argentina it is billed in Argentine pesos and in Uruguay in Uruguayan pesos they cannot make the billing in the currency that the person is, that is, he does not give them the head of moving to a universal currency such as the dollar any exchange rate that you make in the passage that only a Uruguayan company - Argentina passes pq in the world it doesn't happen !! (Original) El servicio es exelente !! Pero le pongo 3 estrellas pq si tenes q hacer una modificacion , y compraste tu boleto en argentina y estas en uruguay lo tiene q modoficar desde argentina , te dan 80 explicaciones la ultima fue de q como en argentina se factura en pesos argentinos y en uruguay en pesos uruguayos no pueden hacer la facturacion en la moneda q se encuentra la persona , osea no les da la cabeza de pasar a una moneda universal como el dolar cualquier tipo de cambio q hagas en el pasaje eso solamente una empresa uruguaya - argentina pasa pq en el mundo no pasa !!

(Translated by Google) On my trip to Uruguay I went with this company, and there was no problem. Cheaper prices than barcobus. (Original) En mi viaje a Uruguay fui con esta empresa, y no hubo ningún inconveniente. Precios mas económicos que buquebus.

(Translated by Google) I made a change of date on the reservation and the hotel was not informed nor was I transferred from the terminal. I arrived in Punta del Este and could not access the package I had hired, they made me wait at the hotel for hours losing my first day of traveling with my family. I called the company and they didn't help me at all, the hotel took over the changes and I didn't receive a confirmation call from Colonia express. I transported to the new hotel on my own without receiving any apology, I had to call to confirm that they were going to take care of the error, without compensating me for it. (Original) Hice un cambio de fecha en la reserva y no se informó al hotel ni me dieron el traslado desde la terminal. Llegue a punta del este y no pude acceder al paquete que había contratado, me hicieron esperar en el hotel por horas perdiendo todo mi primer día de viaje junto a mi familia. Llame a la empresa y no me ayudaron en nada, el hotel se hizo cargo de los cambios y no recibí llamada de confirmación de Colonia express. Me transporte al nuevo hotel por mi cuenta sin recibir ninguna disculpa, Tuve que llamar para confirmar que iban a hacerse cargo del error, sin compensarme por el mismo.

(Translated by Google) As for the transport service I have no complaint, very punctual and we are well located within the Ferry, regarding customer service there are several questionable aspects, since through the website you cannot make purchases with non-Argentine cards or so At least that option is not enabled, because of this I contacted through WhatsApp to know what my options were to be able to make an advance purchase of my ticket and the suggestion was to provide ALL the data of my credit card for them to make the purchase , I do not see how this "system" of purchase can be safe and reliable for the customer, which I obviously refused, then a friend told me that I could make the purchase just one day before my trip, this will also depend on if you travel in very high season, schedules, and if you take a car on board. It would be good then that there was more supervision of the different purchase channels and hopefully enable more purchase options for foreigners. (Original) En cuanto al servicio de transporte no tengo queja alguna, muy puntuales y quedamos bien ubicados dentro del Ferry, respecto a la atención al cliente hay varios aspectos cuestionables, ya que a través del sitio web no puedes realizar compras con tarjetas no argentinas o por lo menos aún no está habilitada esa opción, debido a esto me comuqué a través WhatsApp para saber cuáles eran mis opciones para poder realizar una compra anticipada de mi ticket y la sugerencia fue que brindara TODOS los datos de mi tarjeta de crédito para ellos realizarme la compra, no veo como este "sistema" de compra pueda ser seguro y confiable para el cliente, a lo cual obviamente me negué, luego un amigo me dijo que podía realizar la compra justo un día antes de mi viaje, esto también dependerá de si viajas en temporada muy alta, horarios, y si llevas coche a bordo. Sería bueno entonces que hubiera una mayor supervisión de los diferentes canales de compra y ojalá habilitar más opciones de compra a extranjeros.

(Translated by Google) Ferry was poorly maintained and so I could not do the return trip from a day trip. Next was also very bad informed about the further procedure! Ferry is already over 7h late and an end is not in sight! (Original) Fähre wurde schlecht gewartet und so konnte ich die Rückreise von einem Tagesausflug nicht antretten. Weiter wurde auch sehr schlecht über das weitere Vorgehen informiert! Fähre hat nun schon über 7h Verspätung und ein Ende ist nicht in Sicht!

Very bad

(Translated by Google) All good but the day I traveled the toilets did not work all day. 3 thousand people holding. The very nice ferry and the very fast and comfortable trip. (Original) Todo bien pero el día que viaje no funcionaron los baños todo el día. 3 mil personas aguantando. El ferry muy lindo y el viaje muy rápido y cómodo.

(Translated by Google) All very fast and efficient check in (Original) Todo muy rápido y eficiente el chek in

(Translated by Google) The truth is a bad experience, perhaps it is the reason for the cost of the tickets. At two different times it happened to me that the ferry either broke down or was delayed, therefore they make you wait here in the terminal because nobody notifies you in advance. Are they reselling more tickets than they have capacity? (Original) La verdad una mala experiencia, quizas es la razon del costo se los pasajes. En dos momentos diferentes me sucedio que el ferry o se rompio o se retraso por lo tanto te hacen esperar aqui en la terminal porque nadie te avisa con anterioridad. Estan revendiendo mas pasajes de los que tienen capacidad?

(Translated by Google) VERY GOOD COMPANY AND CORDIAL EXCELLENT TRIP AND THANKS FOR EVERYTHING (Original) MUY BUENA EMPRESA Y CORDIALES EXCELENTE VIAJE Y GRACIAS POR TODO

(Translated by Google) A delicious coffee while waiting for the game (Original) Un rico cafe mientras se espera la partida

(Translated by Google) In general everything is fine But I'm a frequent user And in 5 round trips, the 8:15 p.m. literally never left me on time, I always end up leaving at 9:00 p.m. And also there is a smell of vomit in the seats above in the middle 5 months ago Because I made several trips and the smell is still there, it seems to me that they should be able to clean the carpets and/or seats to remove the smell that has been there for more than 5 months, it does not seem true to me (Original) En general esta todo bien Pero soy un usuario frecuente Y en 5 viajes ida y vuelta nunca me salió en horario literalmente nunca el de 20.15 siempre termino saliendo a las 21 hs Y además hay un olor a vómito en los asientos de arriba en el medio Hace 5 meses X que hice varios viaje y el olor sigue estando me parece que deberían poder hacer una limpieza de alfombras y o asientos para sacar 3se olor que ya esta hace más de 5 meses no me parece la verdad

(Translated by Google) The worst trip of my life. They brought us back in a terrible storm, the ship was very small and it was going haywire. We all ended up throwing up. Terrible service (Original) El peor viaje de mi vida. Nos trajeron de vuelta con una tormenta terrible el barco era muy chico y iba a los satos. Terminamos todos vomitando. Pésimo servicio

(Translated by Google) The attention was good and the response to my concern was answered and solved. (Original) La atención fue buena y la respuesta a mi inquietud fue contestada y solucionada.

(Translated by Google) They don't meet schedules. But you do arrive 20 minutes before departure, (even if they leave an hour late, don't get on the ship). You have to see the satisfied face of the employees when they keep your money for not traveling... They enjoy seeing how the coffers of money go up to their employer (Original) No cumplen con horarios. Pero eso sí llegas 20 minutos sobre la salida, (así salgan una hora atrasados no subís al buque). Hay que ver la cara de satisfacción de los empleados cuando se quedan con tu dinero por no viajar... Gozan ver como suben las arcas de dinero a su patrón

(Translated by Google) Friendly crew and company a disaster. The ship left more than an hour late, it broke down on the way, making the trip twice as long. Bathrooms without soap and without toilet paper. Bar food inedible. Terrible quality of service. (Original) Tripulantes amables y empresa un desastre. Buque salió retrasado mas de una hora, se averió en el camino haciendo el viaje el doble largo.baños sin jabon y sin papel higiénico. La comida del bar incomible. Pésima calidad de servicio.

(Translated by Google) They change schedules, they don't notify you and you can miss the ship. Day 9 was terrifying. The sleeve to go down was full of people who came from Cologne. An hour and a half to clear customs, with unbearable heat, no air and people shouting and hitting. You cannot travel x Colonia Express and you have no claims. (Original) Te cambian horarios, no te avisan y podés perder el buque. El día 9 fue de terror. La manga para bajar estaba llena de gente que venía de Colonia. Hora y media para hacer aduana, con calor insoportable, sin aire y la gente gritando y golpeando. No se puede viajar x Colonia Express y no tenés reclamos.

Atencion bien .pero el personal con falta de informacion .asi cuidado averiguen tambien en otro lado como lo hice yo !!!