1/5 andie z. 7 months ago on Google
First
time
using
their
store
because
all
I
had
to
do
was
drop
off
old
equipment
and
needed
a
receipt.
I
was
3rd
person
in
store
when
they
opened
at
10
and
there
were
2
employees
helping
others.
I
was
not
aware
I
had
to
make
an
appt
and
because
I
had
a
dr
appt
at
11
I
was
hoping
I
could
get
quick
assistance.
I
was
so
wrong.
An
employee,(
and
I
use
that
term
loosely)
Easton
was
just
walking
around
and
doing
nothing
and
there
was
a
free
computer
that
he
could
have
easily
spent
the
2-5
minutes
to
take
care
of
me.
But
nope-
he
was
rude
and
dismissive
and
basically
said
that
it
wasn’t
his
job,
that
I’d
have
to
wait
for
the
others
to
take
care
of
me.
Yet
he
had
time
to
chat
with
another
customer
who
was
already
being
helped.
Because
it
was
first
come,
first
serve
and
there
were
appointments,
I
got
notified
at
10:49
AM
that
they
were
available
to
help.
I
was
already
long
gone
as
I
wasn’t
going
to
miss
my
dr
appt.
I
think
Spectrum
needs
to
focus
on
customer
service.
When
I
worked
as
a
supervisor,
if
a
customer
was
irate
or
even
unreasonable,
I
still
treated
them
respectfully.
Apparently
that
doesn’t
apply
to
this
Spectrum
store.
Had
he
even
showed
a
little
understanding
I
may
have
just
said
that
I’d
return
later.
He
didn’t
even
offer
that.
He
said
I
could
make
an
appointment
online.
Total
example
of
laziness.
I
then
went
to
ATT
store
as
I
have
my
cell
phone
thru
them,
and
total
different
experience.
I
was
greeted
right
away
and
even
though
they
were
fairly
busy,
I
was
assisted
within
minutes-no
appointment
or
sign
in
necessary.
Polite,
efficient
and
I’ll
be
saving
over
$40
month
on
internet
if
I
go
with
them.
Jon
was
amazing
and
made
me
feel
like
I
mattered.
I
never
had
issues
with
Spectrum
online
of
from
any
tech
I
met
with
in
the
past.
But
this
employee
was
the
last
straw
for
me.
Sorry
Spectrum,
but
Easton
just
may
have
cost
you
a
customer.
