I could not be more disappointed in my experience with this store. I needed to ship about $3,000 worth of tools and equipment to Alaska. After dropping off the box around lunch time, my trip was cancelled a few hours later. I called the store and asked them to not ship the package. They advised that it had already gone out. I asked for the process on stopping the shipment and they gave me a 1-800 number to call. When I spoke to someone at the UPS office they could not find the Tracking Number. They told me to call the store back and tell them to enter the package into the system. When I did, they provided zero assistance or willingness to help. The package ultimately make it to Louisville, KY before it got diverted. If they would have entered the Tracking Number the package could have been stopped in Chicagoland (this per UPS). It took my wife working through her sister who is a former UPS employee in Cincinnati to finally get the package turned around. The cost was more than $935 to ship the package, which seems excessive, and the store was unwilling to consider any type of discount based on the fact that the package was recalled and did not actually ship to Alaska. Absolutely terrible customer service! This on top of the fact that on two previous occasions I used their services and found their charges for packaging and shipping exorbitant.

I just wanted to take the time and say that out of all the ups stores I have been to, I love this store and it's staff! It's my local store and my print has been down and I needed to do my returns for amazon and they made the process super easy and got it taken care of! Even had my prepaid shipping labels that I emailed them all ready printed and ready to go!! Always a positive experience coming there!!

Horrible service. I have dealt with few staff members and believe they are all getting same training from UPS. Staff is super rude and now willing to help. At time they dont pay attention to you and staynon computers. Taping box cost 2.50 Printing lable 2.50 They have no knowledge of the system. Cant read amazone QR and print. Just go to other close by place, this place not worth it.

This is a bad store to people inside rude so I go to Amazon return and label print copy charges 3 dollar not go to the store garbage 🗑️

This is the best UPS store that I have ever been to. The staff is amazing. I almost always interact with Brett. He is extremely knowledgeable and helpful. I once shipped a package to the Philippines and Brett helped me with it. Even when it had issues with delivery over in Manila, Brett contacted me and kept me updated on the package. I always stop here for dropping off my packages because it is always quick and easy.

I always have a good experience here. Fast and friendly service. Way better than the one on Army Trail in Bloomingdale. I go out of my way to come to this store instead.

Hands down the best UPS store I ever been to and some of the best customer service I’ve ever experienced. I needed something out last minute that couldn’t wait, I called them while driving stating my GPS was showing I was going next To get there at 7 knowing they closed at 7 and they were nice enough to say if I got there at 7, they would help me out. I showed up a few minutes after and they still let me in, we’re incredibly nice and helpful, and didn’t try to rush me out at all. Thank you again guys!

I have utilized professional services for shipping and printing at stores such as this all over North America and nobody can touch the superior service and friendly staff that will take care of you in the Rome store...Period! They set the bar for excellence! Been a customer for years and hope to be for many more.