1/5 Jake (. 6 months ago on Google • 2 reviews
Not
thrilled
at
all.
To
preface
this
review,
I
would
have
normally
given
the
WAC
a
much
higher
score.
I
loved
using
the
WAC
while
I
was
able
to,
but
some
recent
new
disabilities
have
made
it
not
useful
and
have
made
the
cost
untenable
with
medical
bills.
So,
we
made
the
hard
choice
to
cancel
our
membership
and
my
partner
went
to
the
WAC
in
October,
canceled
our
membership
(or
so
we
thought),
and
then
came
home
and
told
me
about
it.
Well,
Dec.
1st
rolls
around
and
they
charged
us
for
another
month.
When
he
canceled
on
October
23rd
he
was
told
our
last
month
would
be
November
and
that
was
fine.
I
accepted
having
to
pay
November,
because
that
was
in
the
contract.
Today,
he
called
and
they
told
him
they
have
no
record
of
him
canceling
and
that
they
were
sorry
but
they
already
charged
us
for
December
and
they
would
cancel
us
for
January.
Charging
us
an
additional
$120
because
of
staff
incompetence,
especially
right
now,
and
then
saying,
"sorry
we
have
no
record
you
canceled,"
is
not
right.
I
had
considered
coming
back
to
the
WAC
when
I
eventually
could,
but
I'm
not
exactly
sure
I
want
to
after
this.
It
shouldn't
be
the
job
of
the
consumer
to
have
to
double
check
an
employees
work.
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