3/5 J M. 5 years ago on Google
Unfortunately,
the
hotel
was
overshadowed
by
the
poor
experience
we
encountered.
Definitely,
not
what
I
would
expect
of
a
4.5
star
hotel.
Upon
checking
in,
I
was
told
that
I
had
to
pay
for
the
room.
I
told
the
lady
at
the
desk
that
I
had
already
paid.
However,
she
still
required
another
payment
and
told
me
that
it
was
for
taxes.
I
asked
again
to
be
sure
that
the
taxes
were
that
amount,
and
she
confirmed.
Afterwards,
she
gave
me
a
room
key
and
told
me
the
floor
and
room
name
for
the
Junior
Suite.
My
husband
I
went
to
that
floor,
and
there
was
no
room
by
that
name.
We
returned
to
the
front
desk,
she
again
told
us
the
same
information,
we
told
her
again
that
there
was
no
room
by
that
name.
So,
she
told
us
it
was
one
of
the
names
that
we
told
her
was
on
that
floor.
We
returned
to
that
floor,
however
the
key
did
not
work.
We
went
back
to
the
front
desk,
and
supposedly
she
checked
the
room
key
and
went
to
that
floor
with
us.
Again,
the
key
did
not
work.
We
again
returned
to
the
lobby
where
she
looked
in
the
system
again,
and
told
us
a
different
floor.
She
again
accompanied
us
and
finally
the
room
key
worked
with
the
original
name
that
she
had
given
us.
We
also
went
for
the
Welcome
drink
that
was
stated
on
the
card
we
received
at
checkin,
but
was
advised
that
we
should
have
had
another
card
to
redeem
the
drink.
The
parking
garage
is
very
compact
and
difficult
to
maneuver
given
the
space
(or
lack
thereof).
Obviously,
we
were
a
inconvenienced,
frustrated,
and
tired
by
the
whole
ordeal.
Additionally,
later
that
day,
we
received
a
phone
call
that
they
had
indeed
charged
twice
for
the
same
room,
that
one
charged
was
cancelled,
and
we
would
need
to
pay
the
taxes
upon
checkout
(which
is
the
policy).
There
was
never
any
apology,
nor
any
type
of
gesture
to
compensate
for
the
poor
customer
service
nor
errors
on
part
of
the
hotel.
