1/5 mahalakshmi s. 1 year ago on Google
It
was
a
terrible
experience
staying
at
Crown
Plaza,
Kochi.
The
food
was
awful.
The
service
quality
was
pathetic
and
disgusting.
I
would
say
this
hotel
is
not
at
all
worth
the
money
we
are
paying.
It
is
surprising
to
me,
that
the
staff
were
not
aware
about
the
hotel's
policies.
The
hotel
had
under
delivered
on
customer
service
as
against
all
the
tall
promises
made
only
to
point
the
organisation
lacks
a
sense
of
commitment.
I
was
communicated
and
made
to
understand
that
the
food
ordered
from
outside
shall
be
delivered
to
my
room
by
the
receptionist
from
the
hotel
lobby.
Believing
that
the
food
will
be
delivered
to
my
room
I
ordered
food
from
outside.
But
to
my
utter
dismay,
when
the
food
arrived,
the
staff
neither
bothered
to
pick
up
food
and
deliver
nor
had
courtesy
to
inform
the
food
arrived
but
need
to
be
collected
by
guests
directly.
I
would
advice
you
to
kindly
educate
your
staffs
with
the
rules
and
regulations
of
your
hotel
and
how
to
conduct
themselves
accountability
.
After
a
long
wait
in
dire
hunger,
I
myself
had
to
coordinate
and
run
down
to
pick
up
the
food
.
I
am
constrained
to
point
out
that
your
staff
don't
have
a
modicum
of
remorse
and
orchestrate
unprofessional
behaviour
.
Overall
it
was
a
pathetic
and
disappointing
experience
staying
with
your
property.
Further
to
my
bad
feedback
I
would
not
recommend
this
property
to
any
one.
Even
hotel
properties
below
2
star
would
provide
their
customers
a
better
service.
To
sum
up
your
quality
and
service
levels
of
staff
is
disappointing,
property
over
all
is
the
worst
property
I
have
ever
stayed
.
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