Too large and business like. The doctors and nurses are very knowledgeable and professional, but after 2 rounds of IVF I would not recommend CCRM to anyone wanting a more personalized caring experience. We rarely saw our doctor, and often a different nurse each visit. They were also not very compassionate or willing to work with work schedule limitations. We are now working with Dr Smith at Rocky Mountain Fertility Center and it has been night and day. We see Dr Smith and the same team at every visit, and they are super responsive and clear with communications.

UPDATE: I would like to add that CCRM responded that they provided me calendars stating that I should not get pregnant during the process but I was ALREADY pregnant before they sent me ANY information. This is confirmed by their own assessment of the fetal development and ultrasound. This business is absolutely atrocious. Please read about my experience and seriously consider moving forward here. I went to CCRM to get fertility testing in March. On March 21st I received results back and was told i have diminished ovarian reserve and that my chances of conceiving naturally were extremely low. I was told IVF with an aggressive protocol would be my best option. I received that bad news and then had to wait one month for a "regroup" to discuss next steps with my doctor. The following month I went to my regroup and was given my protocol which was a month of priming hormone meds which would start in May. After the May priming meds, I would start injections in June, and a tentative retrieval date for June 14th. From my regroup until today, I have done numerous blood tests, imagining exams, etc. I also had to order $7,000 worth of non-refundable IVF meds. Well, I found out yesterday that I have been pregnant since mid April. I was pregnant almost the entire time I was in CCRM care. I was pregnant when they told me to start taking priming medications including testosterone. Certain priming medications are extremely dangerous for pregnant women. Testosterone is toxic to fetuses and is very well documented to cause serious birth defects. "Prenatal and neonatal testosterone exposure can cause sexual dimorphism in human behavior, including social development, as well as birth defects impacting genitalia development." Meaning even small amounts of exposure to testosterone in pregnant women can cause little boys to develop female genitalia and features, and little girls to develop male genitalia and features. So now here I am, pregnant and being told by CCRM that they can no longer do anything for me. I have spent over $10,000 on IVF prep that I will not be able to move forward with and will not be able to get money back for. I have a poor outlook on my pregnancy and have unintentionally harmed my baby due to their guidance. I was pregnant all along, without any assistance from CCRM. And now I am in a far worse position than I was before I contacted them. This company is not ethical. The amount of emotional distress I have been though since first contacting CCRM has been insurmountable. The experience of infertility is already stressful, scary, and sad at times. CCRM has done nothing but increase the pain a diagnosis of infertility can cause.

First I’d like to thank Dr. Barton and nurse Carolyn for their expertise, bed side manner and help with everything. Unfortunately, they were about the only two good things I can say about this clinic. While I felt a genuine concern and desire to see us have success from them the rest of the staff is pretty lack luster. All they care about is the dollar signs. The reason we chose CCRM was because my OB said we could choose from them or one other practice due to our insurance provider. Turns out that didn’t really matter as insurance covered absolutely nothing and we paid out of pocket anyway. We had numerous issues with the financial team to include them asking me a treatment course altering question as I was coming out of sedation from my egg retrieval before my significant other was even in the back with me. Subsequently, we spoke to the head of the finance department multiple times only to be told that we were being given some insignificant sum of money off our second cycle “as a courtesy to us” after we’d already agreed to doing two cycles for a lower package price. Beware they will nickel and dime you at every turn. We have relocated out of state and are searching for a new clinic at this time. We certainly learned our lesson and will be much more cautious this next time around. Additionally, I asked a question to one of the ultrasound techs one day because well, I’m not a medical professional and I didn’t really understand what I was being told. I was met with an attitude that left me in tears and my spouse was livid. Again, can’t say enough good things about Dr. Barton and Nurse Carolyn but the rest of the staff could do with some remedial customer service training. They really need to remember that people coming to them are most likely at one of the lowest points in their lives learning they’re unable to start the family they’ve always dreamt of without medical assistance, a little empathy and compassion would go a long way and serve CCRM well.

As a medical provider I have a lot of understanding and compassion for other health care offices and understand that things don’t always go as smooth as planned. I’d had a good experience with CCRM when things were straightforward, but when I really needed them, they completely failed me. I had an urgent question the night of my IVF trigger and the on call nurse Kris told me there was no way to reach my doctor. She was uncompassionate and rude. For such an emotional procedure I could not believe how she talked to me. I understand that medical providers need to be able to delegate and have a personal life, but being unable to have the nurse reach my doctor at a a critical time of my treatment for an urgent question is unacceptable. They claim to be accessible to patients and that communicating in a timely manner is of utmost importance to them, but that was not my experience. If you have a straight forward case, they may work for you but if you anything other than straightforward, I would recommend seeking care elsewhere.

It’s shocking the lack of care or support you would receive from CCRM. We found CCRM through my companies referral program and decided to move forward with visiting despite the terrible reviews due to the incentives of my wife and I would receive through my companies partnership. You will meet your Dr on the initial visit and everything from that point on is a nightmare. We could not get ahold of our doctor for questions we had and when we scheduled a follow up with her after some initial testing we got a call from the nurse letting us know they canceled the appointment for us because it was not “ necessary” for us to meet with them. We asked for pricing and were asked for our insurance card 7different times and told the finance team would reach out. Never got a call. We tried switch to a different office and maybe this was just the Denver office. We called the office in Lone Tree requesting a transfer to a new doctor and were told by scheduling they would reach out due to fact they needed manager approval to change our doctor. No call ever came and after reaching out and complaining for FOUR WEEKS asking again and again for mangers to just get scheduled during this emotional time. We finally got a call from an individual in the scheduling team (not the manager that had now been promised to call us 6 separate times) letting us know the soonest they could get us in would be in 16 weeks….. I asked would that have been the same time line had they just scheduled the first appointment like I asked four weeks earlier and they stated no but since they couldn’t get us switched to the new doctors her schedule filled up. Oh but their manager would call us to explain, and surprise surprise. No one reached out again. Fast forward to this week and we can’t even get our records for our new clinic and when you call in the use a cop out stating it’s a third party that send them out and they have no control. I asked if I could just pick a computer of OUR records and they stated they would need to use the third party. We have been trying for over two and half weeks and still waiting on them. There truly could not be a worse clinic in America and what a joke of a team. Fertility is already an emotionally trying road to navigate and I promise if you choose to use CCRM to help you in the process you will waste your time and have zero support both in the physical or emotional.

Don’t really know where to start, but I would encourage anyone and everyone to not come to this office. First of all, there are many other ways and options that we have found out they’re much cheaper for my wife to get pregnant. Unfortunately CCRM only told us about IVF which is $26,000. Seems like they only wanted to go extremely expensive route instead of trying other options. We have found a kind other, doctors office who is willing to try many other alternatives besides this extremely expensive method. The Doctor who saw us was Dr Kondapalli. The more frustrating part was, we were told that we were going to have the basic work up package and everything would be covered/ included in the package. About two months after leaving the doctors office feeling like we had paid for everything, we even left the doctors office, paying the complete price for the basic work up package then also paying out of pocket for an ultrasound, which was OK with us .The front office did not tell us of any more additional costs said we were good to go. Now two months down the road we have gotten multiple bills for expenses that were not in the basic work up package that we were told was in the basic workup package. Including a semen analysis that is supposed to be included in the basic work up package but Dr. Kondapalli, Did three special tests that were not included in the workup package. She not inform us that she was going to do this. We received this bill and called the financial department who verbatim told us. I am sorry that you did not know about the extra cost. I’m sorry that you were not informed about the extra cost, but unfortunately the test were done and you are going to have to pay this bill. So I will pay the bill but not without warning others about this companies, malpractice of financials I had no idea of the rating of this company and would have never brought my wife there if I would have known so to be honest for all the disappointment and financial hardship, we have experienced because of this company at the end of it it is my fault. I should’ve done more research about the company that I chose. Do not bring your wife here to try to solve your fertility issues. There are many other places with kinder hearts, and people are willing to work with you without trying to destroy your financial future.

CCRM billed $400 for our first fertility consultation and required up front payment without insurance. They would not allow us to pay our copay and charge insurance first as is standard in health care. We should have only paid ~$40 copay for the appointment. I spent from August until January trying to obtain our refund and have the charges corrected. They charged us above what they are contractually allowed for the appoitnment, and insisted that we owed the portion they overcharged. I had to provide them with my EOB to prove they overcharged us based on their contractual agreements with our insurance. Finally an email with my EOB got them to refund the portion they overcharged. For the portion that my insurance covered that they needed to refund me, they would not accept any of the checks sent for payment by my insurance, despite having a contract with my insurance. Typically, insurance requires that insurance pays the facility directly and the facility must refund you if they overcharged. However, CCRM would not recieve either check despite, to reitierate, having a contract with my insurance. After 5 months my insurance gave up trying to pay CCRM directly so that CCRM could refund me, and my insurance refunded me directly for the costs covered by the insurance. In summary, I wasted many hours of my life trying to correct just the billing for the first visit. I can only imagine what larger bills might be like with CCRM. My husband and I did finally concieve at Shady Grove Fertility, after being placed on progesterone. We did not experience any billing errors and they were happy to charge insurance first and havr us pay the difference at the next appointment.

Didn’t have the greatest of experiences here. They are transactional, impersonal and are cold—not at all empathetic to women who are struggling with this ordeal physically and emotionally. They bounce you around between various nurses and you just feel like a number- unimportant. No resources or support groups offered to help you cope with your emotions, to help you get through everything. I did one unsuccessful cycle of IUI here and no one bothered to follow up to see how it went/ how I’m doing. Really disappointing for such a well known establishment.

A disaster of a “clinic” and they should lose their license for negligence and/or malpractice. They missed a major medical issue that our IVF clinic caught instantly. They constantly tried to overbill, we only saw our doctor once after three rounds of IUI, and just wasted our money and time. They were also always slow and very rude. I can’t recommend them less.

I love my wife with all my heart. And as the husband of a patient of CCRM, and a patient myself, I regret ever going to CCRM. They are a corporate practice that cares more about money and policies than patient satisfaction and customer service. Which given the gravity of the nature of their business, should be a top priority. There was a last a minute change to my wife's trigger dose prior to her IVF retrieval. The nurse called at 5:30pm with new instructions/dosage the night before her retrieval. When my wife tried to contact her physician to discuss the changes, she was told by the on-call nurse Kris that "it's not my problem" and that their company policy is not to contact your specific doctor. Only the on-call doctor can be contacted who can't change any order from your regular doctor. We were told by Kris"......too bad. You should have handled this during regular business hours." My wife is has an issue with IVF that less than 1% of people have and felt this change would be detrimental to the outcome. Because she could not get ahold of her doctor, I had to watch my wife cry all night, cry at the surgery center, and watch her cry as she was wheeled back to the operating room. This process is full of enough heart break. Save yourself more grief and find another clinic.

I really want to give a better rating because Dr. Barton truly seems like a nice person but she lets her medical knowledge get in the way of listening to her patients. I have no issues with the nursing staff, they have been wonderful. I did have a lot of issues with their financial department, Kelsey was less than helpful, usually irritated to talk with anyone and was horrible at getting back to me. At one point they had completely incorrect information regarding my insurance, later found that they got it mixed up with someone else’s. When I initially asked about financing options, they basically said there weren’t any unless I did IVF. When I asked about it being submitted to my insurance, they refused to submit and said I had to pay them. When I asked for another point of contact, they kept giving me the same person back. I felt alone and like I was going in circles, more stressed instead of feeling like they were helping. They way they would talk to me was as if I didn’t deserve help or answers and I felt ashamed to be having fertility issues in the first place. My issue with Dr. Barton was when she told my husband and I that we had a 2% chance of conceiving on our own!! Those chances are extremely low for two young and healthy people in their 20s. I told her time and time again that I use to have regular cycles and I felt that something changed or that my cycle was altered from a new migraine medication I was on. As a nurse myself, you’re always taught to listen to your patient, they know their body best, Dr. Barton unfortunately failed in this area. She refused to listen or consider the idea that this was a cause, instead insisted my issue was PCOS (but stated it was “mild”), despite her ONLY grounds for diagnosing this was an ultrasound and irregular cycle (which I told her wasn’t usually me and later found was contributed from my migraine medication). For those who don’t know, PCOS is a very loose diagnosis for a collection of 3 or more symptoms… basically a title given when they don’t know what is actually going on and don’t have a true answer to why you can’t conceive. I did not present with 3 symptoms, but yet they still labeled that. I asked for repeat labs (for my prolactin level, I had a theory it was jumping from my migraine med) and she seemed resistent but finally agreed. Dr. Barton just kept saying “regardless it won’t change our treatment plan”. She seemed a little cold and insensitive to the diagnosis/new title she just gave me. That was hardly comforting. I later went off of my migraine medication since I knew this was the cause, from seeing my body changes, seeing my prolactin lab over double since before I started, and doing my research and I kept tracking closely… I successfully conceived on my own!! When my prolactin levels came back (over doubled), Dr. Barton didn’t even acknowledge that I was correct or contact me on next steps to get my cycle back on track. I spoke with her nurse and she even said “ya it sounds like you did your research and were spot on with your theory”. At least that was one person who believed the patient since the doctor certainly wouldn’t. It’s sad to say but I honestly feel like they told me the odds were low just to get me to start treatment. I’ve been to two fertility clinics in the Denver area and I honestly feel so bad for people that have true conception issus or are made to believe they have conception issues. Keep tracking and keep trying!!

please do yourself a favor and NEVER work with these people - they are absolute crooks. Sell you a "discounted package" of all the testing you will need and then increase the price without warning. They will slick you at every turn - was told I needed to do certain labs without explanation - those labs were outside of the package and I was never informed of that and now those labs are costing me an additional $1k. This place is a money grab and could care less about you.

Dr. Kondapalli is great! She has been my doctor through IVF and two babies now (my other doctor left the practice to move out of state and Dr. K joined between my first and second babies) and I have used CCRM Denver for 3 pregnancies. Dr. Kondapalli is very knowledgeable and kind and is willing to answer any and all questions - and do what it takes to get you pregnant! The billing department and front desk are challenging to deal with at time but the most important thing to remember is that you are working with the BEST LAB in the country and, quite possibly, the world! I highly recommend this clinic to anyone I know who is starting their infertility journey.

This place is the pits. The billing is inaccurate, and those who work there are rude. Good luck getting through to someone to make an appointment—it’s usually an hour ordeal, and that’s if the phone system doesn’t mysteriously disconnect. The staff does not timely answer questions or process prescriptions—we missed a procedure because the nurses didn’t bother to order the medications until a week later, and after several frantic calls. The clinic itself is very liberal with infertility diagnoses, which both makes sense from the risk its patients face and their financial incentives. That makes seemed to me, but something to keep in mind. We have been happy with Dr. Barton but it is so hard managing the frustrations, terrible bedside manners, and indifferent incompetence of the office that we would seek out another provider if that was realistic.

Believe the reviews - this place is awful, all to do with management and communication. While a patient, there were so many missteps and we didn’t have a great experience, so my husband and I decided to try a different clinic in Denver. After receiving our signed request to release records on February 28 (confirmed by receptionist at the Rose location) CCRM still had not sent our records to the new clinic by March 20. After I went into the Rose location and followed up in person, I received a call the afternoon of March 20 that my records would be sent to the new clinic by the following day. It is now three days later and my new clinic still does not have the records. When I called CCRM again today, they asked me for the fax number — this is all information they have on the forms they received almost a month ago. Trying to have a baby is stressful enough, don’t waste your time here.

Just for one initial consultation of fertility, they charged us ~$750. The patient financial experience is very had. The meeting with the doc was for hardly 10min, where the doc was literally a robot trying to unload all the fertility info on us. The rest 45min was spent just on billing questions and even after that we were confused

Update: My first IUI 5 years ago resulted in my beautiful daughter. 4 subsequent IUIs yielded no pregnancies. But Dr Barton was always there when we needed. She let it be known IVF was our best chance, but let us try as many IUIs as we wanted. I never felt pressure to go to IVF. Luckily, our insurance changed, and we were able to do IVF this year. First transfer resulted in my current pregnancy. I've worked with three different nurses throughout the years and always felt supportive. If you're looking for a small town, hold your hand type clinic, CCRM isn't it. But if you want results and your best shot at growing your family, CCRM is your answer. I'm so grateful for all they have done for my family.

We were referred to Dr. Sara Barton at CCRM and it was the best thing that's ever happened to us. She reviewed all of my medical history and helped us make an informed decision to do IVF. Dr. Sara Barton and the team at the Rose Medical center location were amazing. The girls in the front are welcoming, they remember who you are and are always prepared. We didn't have any billing issues. We never experienced long wait times and each visit with Dr. Barton was informative and efficient. She always made sure we understood everything and always made us feel comfortable. She laid out the perfect IVF protocol for me and now I am a few weeks pregnant! I also want to mention the ultrasound and bloodwork teams made the whole process so much easier to get through. They are exceptional, caring people and I can't thank them enough! We would recommend this staff and facility to our friends and family. As always you have to ask the right questions and they answered all the questions honestly and fully.

CCRM was fantastic- my husband and I froze embryos there and the detail and care we received was incredible. Highly recommend- very trusted name and reputable facility across the country. Would absolutely go back again even though they are not the cheapest. Quality Quality Quality!

Could be good, as long as you are willing to pay 100% out of pocket. Two weeks before your cycle starts, you'll get a "courtesy reminder" that you owe almost $30 grand in 7 days or they will postpone it. They refuse to work with insurances, and when we spent several days dealing with that on our own, we find out that their web of "outside entities" that are ALSO OWNED BY CCRM, are outside of any network so no insurance will cover it. This is not the norm for any medical procedure. When we would try to talk to someone in finance, they would return our phonecalls several days later and were rude. They refuse to talk to you about anything. Obviously CCRM doesn't want or need your business. They seem to think their services are so elite that they don't need to take insurance. Whatever it is, the lack of respect from the business side left a very bad taste about the integrity of the company as a whole. Dr Kondapalli seemed to be good and unfortunately tarnished by the poor business practices of the finance department. I tried calling the practice manager, and finance supervisor and they didn't even have the decency to return my calls. Although it seems that the above experience is the norm for CCRM.

Waste of 375$ upfront. There was so much miscommunication from calling and arranging the appointment to asking about cost and ended up being 375$ after the consult… among other things.. wow SGF now has my business instead, im just blown away. CCRM is literally a waste of time and i really should have read the reviews others had too. That Says alot.

CCRM is amazing and helped my husband and I get pregnant after almost 3 years of trying. Dr. Barton is incredible and such a fantastic doctor who is honest, reliable, and listens to you. She recommended testing to help figure out our infertility struggles and we can't thank them enough for the ability to have a child through their help and clinic! I think it's important to understand that most infertility clinics are out of pocket expenses and they don't hide that information - they are straight forward and help you understand your options. It is also not an overnight process and takes time to figure out the best plan for you and your partner - CCRM was patient, kind, and supportive during our year and a half of working with them and we are so thankful!

I would like to rate CCRM a five star. My wife and I worked closely with Dr. Sara Barton. She explained the process of pregnancy in a very scientific and understandable way so that we were aware of the problem and the approaches to fix the problem and the probability/statistics of pregnancy in each cycle. We followed her instructions and took medications prescribed by her. She also looked at the hormone levels carefully and provided follow-up suggestions timely. With her patient help, my wife was pregnant after several times of timed intercourse (we also tried IUI a couple of time but it didn't work out due to statistics, I would say). We appreciate that Dr. Barton did not push towards the direction of IVF and her suggestion is always from the standpoint of science and human caring. Now our baby was born, healthy. Really glad that we worked with CCRM.

Wasted money on consult. Doctors are condescending and judge you during visit. We figured you are paying so much money to them but they don’t even answer emails or phone calls. Takes 2-3 days to respond. This place seems purely business and transactional as opposed to helping you to grow your family. They have a cold, snooty, and arrogant attitude when talking to you which is a shame especially when patient are vulnerable and going through a stressful time starting their family. Would not recommend if you are looking for a personable experience. This place was not a good fit for us.

Once you're in the office, the staff is nice but they seem to have no internal processes nor follow-up. Horrible patient interaction, billing processes and communicate. The departments dont seem to communicate with one another at all. Once they get your initial $500 payment for the 'consultation' they do not take any initiative to communicate next steps and usher you through the process.

The one hour appointment here and subsequent communications with this office amount to the most traumatizing health care experience I have ever had. This is an IVF sales office, not a healthcare facility.

Dr. Laxmi Kondapalli & her team were the absolute best! My husband & I were championed since the start of our fertility journey at CCRM. I felt like I had a cheer squad to myself; I can't address how exhausted I came in to meet the team, but their support lifted my faith to go to battle for the family I had once dreamed of. I'll try to summarize our journey! My husband & I got married in '15 & wanted children eventually, but chose to wait a few years. When we finally decided to start trying 3 years ago, the trying became endless & emotionally scarring. The pregnancy tests came out negative over & over again. In January of '21 we began our path with CCRM. I was frightened of the unknowns this journey presented to us: the shots, tests, & the waiting in between. In July of '21 our first embryo was transferred from which I became pregnant! I am so blessed and honored to share that our precious, miracle-dream baby boy was born 3/27/22!! We are thankful to God, Dr. K, Becca, Destiny, the front desk at the Rose location, Rachel on the research team, the embryologist & the rest of her excellent team!

We are so, so grateful to all CCRM staff and Dr. Kondapalli! Walking through the door the first time was a little scary and unnerving as you don't know what to expect. Dr. Kondapalli was the best doctor we could have gone to. She was thorough in her explanations about the process and treatment options. She answered all of our questions and worries with compassion and was our biggest cheerleader throughout the process. The entire team was fantastic as well. We felt extremely supported by everyone at CCRM. The hardest part for us was actually "graduating" after two successful IVF cycles as we knew we would no longer be going to CCRM. We have already recommended CCRM to friends who are also going through infertility and we truly cannot say enough good things about CCRM and our entire experience. Thank you so much!

Decided to to go with ccrm bevause of its strong reputation. Tried 3 cycles of ivf without success. Not mad at ccrm for that. If the quality of your eggs are bad, then they are bad. Ccrm can't fix that. Not sure this facility is any better than others. The 3 stars is not for the clinical side. I've been OK with the clinical care and advice that I've recieved, even though some of it was pseudoscience. The 3 stars is for the business side. When it's time for upfront payment, ccrm is mildly aggressive. And I get that. Ivf isn't cheap and they need to make sure that the funds are there. But when it's time for a refund (i.e. One pays for embryo transfer up front which is around $5k), they say it's policy that it takes 3 weeks for services to post from the most recent cycle, even though I made payment for the embryo transfer nearly 6 months ago during the first ivf cycle. Embryo transfer payment should be made at a specified time (i.e. 2 weeks prior to transfer). Will ccrm give me interest with my refund (rhetorical question)? It's just frustrating that they expect prompt and full payment but that is not reciprocated to the patient when a refund is due. Not saying they have a nefarious plot to keep your money or they are using delay tactics, but prompt attention and timely refund would be appreciated. I'm still waiting for my refund and it's almsot been 3 weeks. Other complaints. You need a blood test for communicable diseases within 6 months of a cycle. They don't let you go to another lab, and ccrm charges you roughly 400 to 500 bux. That's just you. Your partner is another 400 to 500 bux. I asked my pcp about this test. He said he can run it for a fraction of that cost. I agree with other posters to some level. You do get a feeling that ccrm is primarily a business, though my experience wasn't nearly as bad as waht others have posted. Also it feels like the deaf leading the deaf. The clinical side doesn't seem to communicate with the business side very well. In preparation for my 3rd cycle, my doctor wanted to slightly modify protocol. I agreed to try it. When it came time to pay, I made full payment, only to get a call a few weeks before my egg retrieval that I have to make an additional $600 for that small change in protocol. I wasn't mad about paying that. I will pay for services rendered. But what does make me mad is ccrm calling me to make additional payments when I had already gone through the efforts of securing all funds and thought that I had made payment in full. I'm glad to have gone through ivf as now I won't have regrets about not trying. Would I recommend ccrm to others? Not sure. Anecdotally, they have the most experience with infertility, and they have a world class reputation (Denver location in particular). But the world class experience should be from the top down, not just clinically. The doctors, nurses, and ancillary staff are courteous and nice. On a side note. I've been told by my obstetrician and other physicians not affiliated with ccrm that the medicine being practiced at ccrm isn't better than any other fertility clinic. The medicines that you inject during stimulation is the same all across, and the skill level required for egg retrievel is on par with other fertility specialists. However, where ccrm has an advantage over other institutions is apparently the laboratory they use for eveything that is needed after egg retrieval. In the end, ccrm did not translate to success for me. Your mileage will obviously vary. Would my perception of ccrm change if it led me to have a baby? Of course it would. But it wouldn't change my opinions about them in reference to above. I am a woman in my early 40s.