Trash VA. Good luck getting an appointment. You can email and send messages to the nurses and they will read it but wont schedule. You can call in and the front desk will tell you they’ll get a nurse to call you and schedule you but you wont hear from that nurse for another 2 weeks. I just ended up going to the ER with my issues. Durham VA is trash.. coming from the Asheville VA where they actually treat and honor their veterans. I feel the staff uses this governments pay by sitting in a school circle and just giggling the whole time. You’re better off getting real insurance and seeing a real and professional medical team.

I'm not a Veteran but my mom is. She had a scheduled vision exam at 11 am. Here it is 1:30 and we are still sitting here. But aside for the extremely long wait times I am here witnessing the workers talk to these Veterans like they are bothering them. Men and women who fought for our country and you can't even speak a kind word? Ridiculous. Edit: We did not leave until 5pm. 6 hours for a scheduled vision exam.

I was visiting a friend in the area when he had a procedure here. I came with him to see if I could refill my blood pressure medication, I was not able to get a refill as I am from another state. The parking is a very compact multiple six floor parking garage and was full to the sixth deck on a Thursday. you show i.d. to leave and not enter. best part was a covered walkway to the building from the fourth floor of the parking deck.

It’s nice, every time you call and speak to someone, they act as if you are inconveniencing them. Everyone has an attitude. Seems as if most of the staff are undereducated.

I have a friend who's wife works there it's so much corrupt going on I think they need to get rid of all the old staff and hire new people it's a lot of drug use by staff there it's sexual activities going on on the job and the supervisors is covering up for the corruption I think the head of the department of HUMAN RESOURCES need to drug test a lot of the staff randomly and make sure that the employee that's getting tested stay in the presence of the one that's giving the test so the employee will not be able to get urine from another employee like they have been doing for years I can name names of more than enough all in all the VA MEDICAL CENTER IN DURHAM NC EMPLOYEES IS CORRUPT NOT ONLY EMPLOYEES BUT SOME SUPERVISORS something needs to be done ASAP because when a patient NEEDS CARE how can they get proper care if someone is drugged up or in an empty room or in a closet having sex ITS A DISGRACE AND A SHAME SOMETHING NEEDS TO BE DONE ASAP

I left the VA in Durham earlier today ( ORTHO DEPT ). The 2 different Doctors and PA evaluated my knee, they all said I don't need to worry. Gave me a brace ( 3rd one since monday ) and said come back in 2 weeks. Ask about getting the fluid drained and they all said no, your good. I went over to the ROC Raleigh Orthopedic Clinic on Edward Mill road and Nick my PA said right away that I was in the wrong brace and needs to drain the fluid. I feel so much better now thanks to someone who took time to look at my problem NOT just get me in and out without truly evaluating all ways to get me relief. I was in the ER at VA on the 29th and received 2 shots for pain and The Nurse never wore gloves and didn't put on a bandaid. The bandaid may seem minor but I had blood clots and I bleed easy now and my shirt had blood on both sleeves when i left. I would like a follow up. SWANN 2702

If I could give them no stars I most certainly would, staff is extremely rude and unprofessional. Doctor treated me as if I was nothing but number and didn’t address half the issues I came for. Felt like a waste of time!

I am a Viet Nam era veteran in my first encounter with the VA. I am trying to determine if I am eligible for help in obtaining hearing aids. I have called the main number at the Durham VA Clinic five times and been referred to the eligibility office each time. Each time I have tried to leave a message, but twice I was told that their mailbox was full. Two other times I've been promised a call back "within one business day," which never happened. Today I was given the name and phone number of a supervisor, but his phone rang without being answered, either by an answering machine or a supervisor. Do you see why veterans hate the VA? I finally received an email giving the requirements for hearing aids, but it was written in medical and legal terms and hard for the layman to understand. It was not written by someone who cares about the veteran on the other end. Probably somebody's boss said "do this" and they did, kinda. Interestingly, I had posted the very same question on the VA site at least twice before. Once they told me I needed to apply for benefits and they were sending an application, which never came. On the second try, my post was ignored, so I tried calling the Durham VA, only to be ignored. On the third try, my question was answered, and soon I will figure out what the answer meant. I know this agency does good work for many veterans, but to me it is still an embarrassment to my country.

Been trying to register so I can make an appointment for weeks now. Durham VA doesn't recognize my SS#. I'm already registered at a different VA but that would make too much sense for them to be able to pull those records. So anyway, have to call the registration # but it goes directly to voicemail and says someone will call me back in 1 business day. Nope. Next week same drill. Next week same drill. This week, can't leave a VM because the mailbox is full. Directed me to an operator which then hung up after 2 rings. Called back, this time somebody picked up, I heard breathing then they hung up on me. They make it so cumbersome that it makes you just want to say f'k it.

I have been trying to make an appointment for a mental evaluation. I submitted a request online. A nice and seemingly helpful man called me and made my appointment. On the day of the appointment I went online to confirm the time and department. There is nothing noted. So I called. After staying on hold for 20 minutes a woman answers confirms that the first man never made an appointment for me and sends me to the dreaded compensation department. I explain to the man who answered what I needed and he starts to give me his whole spiel about how the approval from compensation works. I am already rated and know the process so I politely interrupt and asked if he can just transfer me back to the appointment line from whence I came. He ignores me and continues with his spiel. At the end I thank and congratulate him and state my request again. He replies that he cannot transfer me. I hang up and try the whole thing over. After remaining on hold AGAIN I decide to try again online and submit another request. I receive a message in the portal to call the eligibility line. Like everyone else here I was unable to leave a message because this woman's voicemail is full. This is so very frustrating and borderline infuriating. I'm not sure why these people work here . . . oh wait they don't. Do better.

Parking is a joke. New to the area and didn’t know parking was free for veterans. I told them I was a vet but didn’t have an ID and I was here to get one and I was charged for parking anyway. I didn’t know until after the fact I paid. The facility itself is so unpleasant and disgusting looking. Everything is old and outdated. Didn’t feel comfortable bringing my children with me. When calling personnel(most, not all) that work here, they never answer the phone, their voicemails are either too full or they just never call you back. Health wise, if you have other insurance, I would find another health facility to get seen. Veterans deserve better care and warm welcoming which the VA doesn’t give “us” veterans. In my experience, civilian healthcare facilities are a better option. Switching back for sure.

My Uncle has been to a few different VA hospitals. Was sent ffom Asheville NC to this sorry Durham VA for a procedure, that involved anesthesia. They sent him home, 4 hrs away the SAME DAY! Didn't even monitor him prior to leaving. I'm definitely taking this to Mr. Cruz (CEO). He was in so much pain, we had to rush him back to the VA here in Asheville, NC. The Durham VA visit was pointless and EXCEPTIONALLY disappointing. Not gonna let this end here. BBB is next and contacting many Veteran organizations about this matter with DURHAM VA hospital.

It’s a no wonder so many vets have trouble afterwards they come back home. The Intentionality and Urgency with treatment and or care for veterans is Underwhelming. For instance my husband called for his medication two weeks before he was out to place a refill request. As of Tuesday still no medication and supposedly a rush order was on its way. Fast forward to Saturday still nothing… So you basically letting a vet that’s on depression medication go without and live thru the side effects of not taking his meds and when ever he does get them. He will then have to restart the process of it taking effect. Day 3 of no medication…I’m so happy my husband is not severely depressed!

Really good VA hospital for veterans. I have had 4 surgeries here and trust them completely. Always helpful and seems like they really care. The facilities are always well maintained and all of the staff is extremely helpful and friendly. This facility has plenty of parking and is convenient to the hospital. I really appreciate everything they do for me.

This has been my VA facility since I left active duty in 2014. I have used many different departments within this VA (from my primary care provider, to mental health, emergency services, gastroenterology, etc.) and I must say that it has always been a good experience. You hear horror stories about the VA in general all the time, but I always feel cared for at the Durham VAMC. And now they’ve improved the parking situation, which was my biggest issue with the place. Anyway, just wanted to throw my $.02 in. Cheers to the professionals at this facility!

The people that work here are incredibly incompetent. I'm not sure if it's a lack of training or what but this whole place needs to get built back from the ground up with all new employees. This VA is exactly how back the news describes them.

Waiting since October 2018 for an appointment, no one knows what they are doing. It’s insanity.

We salute all the VA hospitals around. VAs are responsible for taking care of all our military people because of their service and I'm done everything for us and the country. Looking forward to better health for all who served. We thank you for your service.

Getting an appointment is easy. My neurologist tells me that she will consult PT, add a new prescription that I need and radiology services. After a week, I heard nothing from the VA or my neurologist. Nothing is scheduled. No meds received. No calls. I left a message at the clinic on a Tuesday. Did not get a return call within 72h. So I called pharmacy to see if the prescription was in my record. They have no record of the order for a new Med. I called the clinic on 8A again. Only to be sent to voicemail again. It’s a 50 min drive from my driveway to the VA. I just can’t drop in. How can something so important slip through the cracks? The messaging service is useless if they do not return calls. It is truly sad and disappointing how I can be forgotten and ignored so easily. It is like they do not care

Terrible customer service, very smug attitudes. Have to wait 5-6 months for an appointment. Always cancelling appointments on you, sometimes without even rescheduling them.

I have just been registered at the Durham VA as a new Vet. I am not pleased with the service or the timeless of scheduling. I have struggled with an ailment since Nov 22 and it’s Feb 23 and I still have yet to be seen. I cannot refill my prescriptions until I am seen. The longer I do without a consult the worse I feel. I have served my country and I just would like to be treated with some respect. We all are human and need doctors so I am appalled to know that even when you need them most you will need to wait months to feel better. I truly with medicinal professionals - nurses , EMS teams, and receptionist/ schedulers would be thoroughly screened prior to working in the medical field. They are lazy, they are incompetent, and they flat out do not care.

I love the VA. Every time I have been here, I have had a great experience. From getting information or a new card to seeing doctors. Everyone is always friendly and helpful. The parking can sometimes be a bear, but I always use the garages. The wait is sometimes long for the pharmacy, but other than that, no complaints at all.

I had a scheduled appointment for my CPAP machine with a tech. It was found my machine was over 5 years old so they just ordered me a new one – fantastic! I had woke up that morning with red in my eye, so I went to the Eye Clinic. They saw me very quickly and determined is was a broken blood vessel and no treatment was necessary other than lubricating eye drops. Since I had a coughing and shortness of breath for the week prior, I decided to get checked in the ER. I was seen promptly and after a round of tests/x-rays it was determined I did not have Covid, flu & RSV. Blood test did NOT show any problem with anemia, heart attack, electrolyte problems, kidney problem or blood clot. Xray did NOT show pneumonia. They recommended that I take whole thick honey & Tussin DM at night to aid in sleeping. Everyone I contacted was friendly, happy and professional. The total time in the facility was less than 4 hours. What a fantastic experience at this VA facility.

The worker wheeled my Dad to the wrong department,took the employees 3 hrs to realize he was in the wrong place,finally put him in right department, but, my Dad's visit had to be cut short because he was late getting to the appointment.He would have been early if he was in the right place!!

They've come a long way within the last few years.

I received excellent care in the ARK unit at the VA hospital. The hospital staff was very caring and professional with good bedside manner. I have nothing but good things to say.

Need to improve the dental clinic side. Can leave messages with no response. If someone does answer there is an attitude as if you’re inconveniencing them. Been waiting a couple months to get dental treatment and just stuck waiting for them. Pharmacy, labs and radiology is awesome, no issues there, friendly and get things done quickly.

I absolutely love the care that I have received at Durham VA. I am so blessed to be able to have all of healthcare needs taken care of in a timely manner. I have NEVER had an issue with scheduling appointments and my care has always been exceptional. A huge thank you to all of the providers and their staff for keeping this veteran healthy. You are so appreciated.

I have been a patient at the Durham VA Hospital for over 15 years and I would recommend them to all of my fellow veterans. All of the medical staff are a bunch of highly qualified and dedicated professionals, with the welfare of their patients as their highest priority.

Such pleasant experiences. My normal clinic is in Fayetteville and I rarely have anything nice to say, but these trips to Durham to see a specialist have been outstanding. The volunteers, staff, nurses, doctors…all of them have been so nice. And professional. Just went through surgery there and it was a very good experience. Thanks to all at the Durham VA, nothing but kudos from this veteran.

The care provided by the doctors and specialists is awesome. If they can only get the clinics to answer their phone it would be perfect. The only people who answer the phone is the main switchboard. I got transferred four times to Dermatology.. Each time no one answered and i got automatically disconnected. We have to have better online service to contact the providers directly.

After 20 years using theVA medical system nothing has changed with DVAMC. I called the eligibility office 4 times in August, each time leavkng a voicemail saying I needed to ask a specific question to avoid wasting time by driving there. Left a message with a supervisor and no call back. I canceled an appointment at SJAFB because I was told I could get my 100% ID done there by someone in the office. Drove all the way there and was told I couldn't get the ID I needed. This facility is good at doing the worse for veterans as possible!!

GP always on time. No complaints except for the terrible wait times for Lab and Pharmacy and Eye. I know they have a lot of people to care for, but haven't we waited enough while in service for our country.

I have been coming to the Durham VA medical center since 2005 and Seeing the main parking lot converted to all handicapped and ER parking is a great improvement in my book. I could tell there was more patient parking available. Thank you.

From the initial referral via the MHC remote clinic to the DURVA my surgery was STELLAR! The entire staff of the Durham VA made you feel like they were proud to work there. I received exemplary care from the surgeon, operating room, pre op, postop, lab, infectious disease, nursing staff, occupational and physical therapy and remote nursing. I had been fighting a hip infection for 16 months and they assigned a care team that performed flawlessly and a turnaround within 2 weeks from initial contact to release to home health Upon departure I have nothing but gratitude and accolades about the DURHAM VA MEDICAL CENTER UPDATE 10/5/23 Everything from the last review is beyond stellar. The English language does not have enough accolades for the process and care of DURHAM VA AND MORVA clinic. Come in and be kind, leave your attitude at the door, show respect and you will be given kindness and professionalism that is beyond reproach We beat MRSA AND SEPSIS

As stated by another user. The receptionist has the worst attitude and will cut you off while you are talking. Now I see why Vets do not bother with the VA.

No help what so ever! Who is manning the phones? Someone from Kenya?

They need a better receptionist. Once when I called she had a nasty attitude and hung up on me. Today, I was on hold for a total of 45 minutes because she kept transferring me to the wrong department. I started my call around 3:15 and never got to speak with anyone in my doctors office. People from the other department she transferred me to tried to help me. I am wondering if she gets overwhelmed with all of the calls and do not pay attention to detail. That may be why she kept sending me to the wrong department.

Staff Is So Nice And Helpful And The Handicapped Parking At The Emergency Entrance Is A LifeSaver.

One of the better VA hospitals across the country.

I have met plenty of rude people working here and plenty of nice people. It’s unfortunate that they cannot consistently provide good service to veterans. I wish the US government would provide medical insurance to disabled veterans in place of a truncated bureaucracy. I like so many other veterans find my care falling through the cracks.

Thank you veterans and the staff that help them daily

So far so great service I received from the Durham NC Va.

Could be a lot better. Dad has to sit here all day when he does go for his appointments. Other than the waiting his care is awesome.

The medical care is good for the most part, though I'm less than enthused with the urology department. The pharmacy is a confusing mess, and finding a parking spot is about impossible if your appointment is after 9 am.

Very caring staff!! Unfortunately, they our understaffed but they do a great job with what they have. Thank you for supporting our vets!!

They Help Veterans in many ways.

I live in Dallas and receive tremendous care at the VA facility here. For the past few years, part of that care has been to help me overcome the lingering consequences of a serious back injury. The physical therapists at VA Durham are recognized nationally for a program they administer for vets in my ¹condition. Recently my participation in that program was elevated and I have weekly phone conversations with a therapist there. This has been very productive and I am grateful to have this resource. Durham should be proud to have this expertise in your community. I know we military types like to complain -- about the chow lines, the hurry up and wait, the paperwork and more. Accountability is important, but so is so is recognizing achievement and having each other's back. My exposure to your system is limited to this one clinic and it is superb. For those who are dissatisfied, I hope it gets better for you. Perhaps you should honestly contimplate the alternative and you may realize you have it pretty good. At least that's been my experience.

The ER dept is together. Dad came in critical! Heart rate in 200s..can't explain how Dr's and nurses in sync and saved him!!!!! Remained calm while explaining step by step what they were doing to save him. Top notch and professional.

Most of the clinic staff were friendly and helpful.

Friday March 10 2023 I went to the VA Hospital in Durham NC. I was feeling bad so I went to the ER around 630 knowing it would be less busy. From ER to clinic 7B. I want to say thank you with all my heart. I never been treated so fair and kind. This is a 5 star facility and the nurses, nurses aids, doctors and everyone were great Ty again. I am truly greatful to all of you..

The information give is credible and reliable.

The Durham VA has gone down hill, it has become an emergency service only facility. Can't call through to your primary care, no where to park for emergencies, parking structure has closed for more than a year.

IAmVery Impressed with the Durham VA. I have received excellent care there. You never heare anything good about the VA, I am here to say the Durham VA was is exceeding all my exceptions

I want to know why it takes travel pay reimbursement office so long to get my pay to me and my husband. We have direct deposit and haven't received any reimbursement at all this year. I had 7 appointments in the month of January 2020 and my husband 2 and paperwork was sent in on time. Everytime I called the mailbox is always full and if you leave a message no one returns it. I'm very frustrated.

I like this VA Hospital the staff is nice and caring

The Durham VA Hospital is HORRIBLE on every aspect! They want my husband who is out of work to pay a high co-pay per day for being an impatient because it's not service connected! Should it matter? Our Veterans should not have to pay anything. I believe they paid enough by serving in our wonderful Military. My husband is going to have to leave AMA even though he NEEDS another surgery and physical therapy to be able to walk again because the VA is so greedy! And is it possible to see a real doctor in there? Obviously not! My husband had severe pain last week and they wanted to wheel him to the ER where they said he would have a 5-6 hour wait. He was only able to speak to a doctor over the phone at the nurses station by the way none speak clear English (meaning the nurses) and was told about the ER and was given pain meds. The next day they did a CT scan and he had a Pulmonary Embolism! He could have died because of the negligence there! The VA needs a complete overhaul!

I’m so thankful to the staff here for taking such good care of my sweet friend. You guys are truly exceptional and genuinely care about each patient. It’s no wonder he recovered so quickly and we are thankful for you. If you want to receive the upmost care come here. They go above and beyond! Thank you 🙏

My father had surgery and was at hospital. All staff was helpful.

My husband made a call to see what primary doctor he would be seeing...the receptionist was way out of line .instead of calling him by his name it was love and baby...this is unprofessional. Dealing with a veteran and a married one at that is beyond me . No respect putting my husband in an awkward position to respond on the call . After the call he was like I hope my doctor is at least professional...No respect for him or his family. Never delt with this kind of mannerisms before. Where do they get their administrative training from?? The VA should hold high standards for everyone working with our veterans and families.

A fine job, Medical students did a outstanding skin graft on me