1/5 Satyam R. 2 years ago on Google
Bad
customer
service
when
compared
to
other
competitors
stores
like
Tanishq.
You
will
not
feel
welcome
and
definitely
they
will
not
value
you
for
the
time
and
money
you
spend
here.
We
visited
to
check
on
the
collections.
First
they
have
very
limited
collection
and
on
top
of
that
the
sales
representatives
will
not
show
you
half
of
the
items.
You
will
have
to
keep
insisting
and
then
they
might
show
you
some
extra
pieces.
I
was
wondering
how
they
are
sustaining
in
the
market
with
such
bad
customer
experience.
The
lady
who
was
displaying
the
items
was
not
interested
to
show
us
new
collections
at
all.
She
kept
saying
thats
all
we
have.
It
becomes
very
difficult
to
select
an
earing
or
necklaces
when
you
show
us
only
5-6
pieces.
As
soon
as
my
wife
tried
an
earing
she
was
more
keen
on
finalizing
that
piece
instead
of
showing
us
more
options.
Moreover
she
was
more
interested
in
selling
other
items
like
imitation
or
monthly
investment
schemes.
We
got
irritated
as
she
was
not
interested
in
selling
the
items
we
wanted
to
see
but
was
more
interested
to
make
us
understand
how
monthly
schemes
can
help
us
in
the
long
run.
We
somehow
selected
two
earrings
and
came
out.
We
went
back
after
two
days
to
exchange
one
item.
This
time
also
the
experience
was
similar.
They
don't
have
collection.
Only
few
items
to
choose
from.
Moreover
this
time
once
we
finalized
an
item
and
went
for
billing,
the
sale
person
took
a
customer
feedback
form
and
filled
it
by
himself.
He
gave
all
full
ratings
and
told
me
to
submit
it
at
the
billing
counter.
I
did
not
submit
it.
Well
this
was
expected
from
them.
They
themselves
know
they
will
never
get
good
feedback
from
customer,
so
they
fill
it
themselves.
We
also
saw
that
they
have
water
bottle
and
coffee
provision
for
customers
but
they
never
serve
them.
Every
store
does
it.
Even
Senco
Gold
store
in
Barasat
serves
coffee
and
water
to
all
incoming
customers.
But
this
store
does
not
value
customers
at
all.
Probably
the
management
needs
to
be
changed.
I
hope
Senco
Gold
higher
authorities
see
this
review
so
that
they
can
improve
this
store.
Else
this
store
will
definitely
ruin
the
customer
experience.
I
personally
will
always
avoid
Senco
Gold
for
the
bad
customer
experience
I
had
visiting
this
store
twice.
Not
recommended
at
all.
Think
twice
before
walking
into
this
store
and
investing
your
hard
earned
money.
Visit
Tanishq
or
any
other
store
instead.
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