Truly awful experience. The practice is almost impossible to contact to start off with. I could list a myriad of concerns with the practice but here are the main ones which I am following up with a formal complaint. The eventual face to face visit I got for my father was appalling. The GP had not read his notes and insisted on consulting with him when he was unable to give full details due to his condition. When I tried to add correct details I was told to be quiet, the GP put up her hand to silence me and told me she 'was the medical professional'. She then lectured us on how she took paracetamol when she had headaches, despite this medication already being suggested by a previous GP. She also suggested using ibuprofen. My dad got no additional pain relief. The GP refused to review the other serious concerns I had outlined in the online consult form despite there being appointment time left. There would have been more time if we hadn't been lectured about how to take paracetamols and told to be quiet whilst she took his blood pressure. We were told a referral to a neurologist would be made - it wasn't. Dad had had blood tests, I asked about these and was told there was no time for her to look at the results but then she quickly said 'most of them look okay'. My query about this was shut down. Another GP had prescribed my dad medication which carries high risk warnings for one of his conditions, this could have had serious repercussions for his long term health. The ibuprofen suggested at the consultation was also high risk for my dad as it would seriously increase his risk of stroke. GPs are prescribing without using proper safety controls such as reviewing the patient's notes. I left angry and frustrated. My dad left distressed. Thank goodness we were able to consult with a private GP, who also works for the NHS.

I just want to book an appointment. Why is this so difficult?. Rang this morning to be told not taking appointments by phone. Told to fill in online consult - repeatedly coming up as not available. Going round in circles......... constantly changing the goalposts without informing patients. I feel sorry for the elderly and vulnerable who may not have the ability to go online. Is there not a duty of care to patients? I can see a serious case review pending due to negligence. Communication poor, management poor, some staff attitudes poor, safeguarding poor.

Truly dreadful practice, non compliant with any national guides for patient access or complaints procedure. Rude and obstructive staff, refuse to take any bookings over the phone, refuse to take details for call backs from “reception manager” to discuss appointment access, my daughter tried to book, nothing online available, system disabled, no online triage, system disabled, called to book an advance appointment told to go online. When tried to explain practice was non compliant was told was being rude, nothing else could do, they don’t make the rules and if wants to complain can email (no email address on website despite being part of national guidance) and if urgent go to urgent care centre. Is this what General practice in Ashton has come to. The CQC need to take a really close look at the caring and responsive sections of there inspection criteria for this practice.

i will give award for worst GP service in country. You never get appointment. By luck if you get it , it is over the phone and still u don't talk to GP. You talk to clinician only. blood test had abnormal results but GP never contact you, it is patient's responsibility to check blood report , analyse it and ring GP and then you are in endless loop. Ring tomorrow or fill online consultation form someone will contact you. I would not recommend anyone to this GP service. Total waste of public's tax money. i am giving one star because google do not allow to post without at least one start otherwise i will not give even single star.

Writing on behalf of my dyslexic friend. She tries to get an appointment and is told to do it online every time even though she's explains she can't do it. The receptionist staff are unhelpful and she ends up going to the walk-in centre rather than her own GP practise. Back in November I was at PPG meeting for doctors in the local area and they were giving the lip service how good they are and how many changes they've made to better the place. I spoke with the ops guy here who said get your friend to ring me. She did and he was busy. She was told he'd ring back. That was November 2022 and she's still never heard from him. Shocking discriminating service with unhelpful receptionist staff. Patients shouldn't be left feeling stupid and wanting to cry after they have spoken to you. Try being nice and understanding, the world would be a better place all round

My mum had an appointment today for an ultrasound scan we were told to wait to be seen we waited for over ONE HOUR and I had enough I went back to the reception to request how long it will take before she will be seen she said “ I don’t control the appointments I don’t know go straight ahead knock on that door and find out” I did and asked and they said She couldn’t be seen!! And someone will contact you to rearrange Im so angry and appalled at the horrible service they made us wait just to not be seen we were the only two Muslims here everyone else who was white got seen - im not happy with the service we recieved!!!! Your lucky you got one star if i could give no stars I would! You should have just told us as soon as we came in!!! I WILL BE FILING A COMPLAINT AGAINST YOU AND THIS POORLY LED CLINIC!!!!

The real problem is the practice decides the rules and patients have no say. This always creates animosity. I am adamant that there should be s small committee of patients who can feed back the thoughts of patients to the doctors. THESE ARE OUR RULES AND YOU HAVE NO SAY IN THEM. WE KNOW BETTER THAN YOU. YOUR OPINION IS NOT IMPORTANT. This is the message the practice sends out to the patients and it is not acceptable. Patients should have proper representation. Currently we have none and that understandably creates anger. I understand the pressure doctors are under but i understand the pressure sick patients are under.

If I could give 0 stars I would. Been with this practice for over 15 years. Absolutely terrible since the merger. I have now changed practice, this place should be shut down.

Terrible customer service receptionist unable or unwillong to book appointments. Apparently you cannot book an appointment for a relative if they are over 18 yrs and are redirected to their website which is difficult to navigate and can take upto 2 days for a gp to ring back !!!

The GPs themselves are generally good but the admin is always terrible here. Trying to book an appointment is a nightmare. You never see the same GP twice so there's no rapport. Everything feels like fighting an uphill battle.

What a sham, handed in a prescription from the hospital Monday 03/04/2023, hospital said you should have it Wednesday still now the 17/04/2023 not received medication for new diagnosis of a life long disease. Would like to talk to a doctor went in last week about the online consult form being down that is because of the junior doctors strike what as the form to do with that? So went on today still down rang up no you have to fill the form in well I would if it was open oh yes it went off today open tomorrow at 8, big thing in this country is mental health well you are not helping mine!!! 2 weeks with out the help I need thanks a lot Ashton Medical Group for your care and assistance to your patients of Tameside, this isn’t anything to do with the government, strikes, standing by people in the medical profession, as if it is you would be seeing your patients and following up with them instead of them having to go to the hospital to require the help you should be giving. It is down to poor running of the clinics by bad management! Wouldn’t of given one star but wouldn’t let me comment with out it.

Absolutely pitifully, no sense of patients needs or urgency. I had a medical problem that required a urgent GP appointmen. The receptionist advised I fill out an online application which would take 3 days for a telephone consultation. I advised that I really needed to see a GP before and I was told to attend A&E. Absolutely shocking that GP receptionist are advising patients attend A&E it's no wonder that the services are struggling to the point of collapse because GPs are still not patient facing, and I know what I am talking about as I am a staff nurse at the local hospital

If I could give thus surgery 0 stars I would. On hold for ages before you get through, when you do, they can t help you with an appointment, they say everything needs to be done online. On hold for 1 hour for them to answer then put the phone down.

Shocking impossible to get an appointment. I've been a patient there for 20 years it used to be you'd that week then two weeks now it's always ring tomorrow.

Never any appointments, totally unhelpful reception staff, useless online system, will be changing doctors as they seem to have no Intrest in patients health.

Very bad service, if there was a way to give zero star, this would be my best option, for two months I have tried to book an appointment, the telephone is busy and when you go through after an hour, they simply tell you that you, they are fully booked and they can’t pre-book for next day or two. The receptionist is not friendly, not helpful, simply ask you to call 911 if it’s an emergency. I did the online consultation, no call or contact for three weeks. I have a very bad experience with this surgery.

Although all the doctors, once you battle your way to see them, are competent and sympathetic, the building needs to be demolished and rebuilt: wheelchair unfriendly, loads of non-automatic doors, depressing TV, no ventilation - like something from the dark ages !

Not impressed or happy with way the surgery is run, or any surgery for that matter now. There are big failings anywhere. To only be able to make contact online to then have it closed before the time it should be is not acceptable and then to have to wait several days to actually hear from anyone is not acceptable either. A patient should be able to make appointments or access a gp in different ways but it is very restrictive. There is not the right mental health support anywhere either. Just passed from pillar to post with no real help anywhere.

This practice has continually let me down they cannot get my prescriptions accurate or on time they left me without vital medications over jubilee weekend I had to call an emergency doctors I'd give less than half a star if I could I will be suing for medical negligence as the manager whom I had a conversation with didn't bother to call me back you cannot leave someone who suffers chronic pain and mental health without meds or an explanation its happened time and time again I reccomend you steer clear of this practice as its abismal6on the most basic level total incompetence

I cant praise the GP team enough. I’d submitted an online request for an issue I had on Friday morning expecting a call Monday or Tuesday. However, I received a call late afternoon Friday as the surgery had reviewed the request and decided it was urgent. Also the prescription was waiting at the pharmacy. Excellent.

The staff I've seen recently have been brilliant and actually helped me rather than a few years back when I felt I was just being fobbed off. I also appreciate the health care nurses who take bloods and do flu jabs. They've always been sweet knowing I'm not a fan of needles and try the hardest to make it as less discomfort as possible.

Dr Hibbert call came on time. He listened patiently to me and asked few questions to get a better picture of my problem. He calmly assured me and explained the course of treatment. He advised me to get back in two weeks to see the progress. Of the treatment. I’m very satisfied with that call.

I had a great experience here as a medical student. I worked with a lot of healthcare professionals in this practice and they were so kind and helpful. The GPs are also very helpful and offered an excellent learning experience, which helped achieve my objectives for the placement.

Not a good GP surgery at all. Can't ever get an appointment and when you do it's always on the phone, don't understand how you can diagnose/assess someone over the phone. Moving surgeries, this one is ridiculous.

One person saying my fit note request didn't come through then another saying it did but it expired so I have to put in another request, put another one in and now saying it didn't come through even though someone else said it did. Asked for emergency appointments which were meant to be for today, now asking to come in tomorrow. Lying saying that the systems weren't down when they were. Awful GP.

Worst GP practice I've ever known. During the panpanic that was COVID if you rang for an appointment it was 'what, your ill, don't come near us'. Now it's just 'don't come near us'. Pity I can't give it no stars. If you want to make an appointment you first have to get past the Gestapo on reception then the books not open and they can't make appointments. I didn't realise it was a bookmakers and they are taking bets on whether you'll live long enough to get an appointment.

I am exhausted after waisting time and energy attending my 10.30 appointment to be told there was no need to go. First of all I was told by text to go to chaplet St. I checked in via electronic system and it came up that I was due to be seen by a Dr suchabody. So I sat down to see several people going in before me. Enquiries at the desk half hour later I was told I was in the wrong place. There was nothing to tell me otherwise on entering then after seeing the Dr was told my blood and E C G results were OK and a simple phone call would have done. 2 weeks ago I had full bloods taken and the nurse stuck a cotton wool down with a large sticky tape. On removing it later it ripped my skin off. I have suffered itching ever since. A simple plaster would have been sufficient. While writing this I have been unable to see what I'm writing so this site requires attention. The Dr's are supposed to be overworked at the moment but I haven't seen evidence of that. There's very little going on when you visit.

Have just finished off my four month FY2 placement at AMG and only have good things to say. The staff are all super friendly and supportive and never failed to make me feel at home. The senior GPs are all very experienced and happy to help with any advice and support. The online consultation and triage system seems to work well, getting patients seen quickly based on clinical urgency. The receptionists are always happy to help anyone that might struggle with the online forms. Overall a great placement. Thank you to all the staff for their help!!

As a GP foundation trainee at the practice, I have learned a lot from my time here. I want to extend my gratitude to the friendly and supportive practice team who have worked hard to make the practice function efficiently. AMG provides great access using a forward-thinking online platform with staff on hand to help patients without internet access or those struggling. These forms are triaged promptly by senior staff to offer a choice of Face-to-face or telephone slots, with patients being seen in short-time frames. A special thanks to both patients and staff for an educational 4 month placement!