The Medical City image

The Medical City

Medical clinic

One of the Worst Reviewed Medical clinics in Quezon City


Address

M23M+PMM, North Ave, Diliman, Quezon City, Metro Manila, Philippines

Website

www.themedicalcity.com

Contact

+63 2 7901 3668

Rating on Google Maps

1.40 (133 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 7 am to 7 pm
  • Thursday: 7 am to 7 pm
  • Friday: 7 am to 7 pm
  • Saturday: 7 am to 7 pm
  • Sunday: (Anniversary of the EDSA People Power Revolution), 7 am to 7 pm, Hours might differ
  • Monday: 7 am to 7 pm
  • Tuesday: 7 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: doctor (22) clinic (16) time (13) call (9) good (9) patient (8) wait (8) nurse (7) rude (7) staff (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Edgie C. 1 year ago on Google
    The review in this place didn't surprise me, one of the nurse who took my BP was an absolute A hole, I ask him if its done na while him being silent all through out the procedure he then replied, "may sinabi ba ako wala akong sinaba dba? Ako yung masusunod dito! such a pitty you've hired a nurse who is so unprofessional, rest of the nurses and doctor who assisted me are wonderful.
    9 people found this review helpful 👍

  • 1/5 Bobby M. 1 year ago on Google
    The male nurse there is rude and discourteous towards their patients. As if he owns the clinic the way he behave. I witnessed one of the patient lashing at him for being rude. So are the other staff too, they seem not to like their work...
    8 people found this review helpful 👍

  • 1/5 myra p. 2 years ago on Google
    worst pa sa worst.. i called the clininc many times to check if there's a ENT Doctor available, they answer the call but no one is talking or responding on the other line then they will just hang up on you, because no one answered i visited the clinic. When i got there i'm happy since there's an available ENT Doctor, so i asked them para maka palista para mapacheck up ako for my tonsils. Then sudden told me to go back on Thursday because the doctor for throat schedule is on Thursday.The h*ck .. do i have different throat than the another patients for them not to accept me?hahaha and let me go back on the other day?hahaha maiinis ka na lang
    7 people found this review helpful 👍

  • 1/5 InLoveToAKorean 5 months ago on Google • 13 reviews
    To the management: i regret to inform you that your staffs my sister encountered at your trinoma branch were rude and lack of informations regarding their duties and responsibilities. 1. The phone call receiver saturday september 29, 2023 around 10am to 1pm said that the blood labs that she needs were available and can be done right away and no fasting needed. That same day, the personnel assessing the request near rhe cashier validated and asked my sister with the fees. My sister paid the service and when time to extract sample from her, the nurse said that the tests should be done only monday to friday and needs fasting. When my sister pointed out that the test does not need fasting accdg to her doctor and to the phone call receiver of medical city trinoma confirmed no fasting, the nurse rudely said , ganun talaga need fasting, sino ba nagsabi sa inyo yan.. kung gusto nyo mag pa lab bumalik kayo pag naka fasting na kayo, monday to thurs lang. My sister came back today,monday oct 2, 2023, same procedure, assessed her prescription, paid, waited tor 20minutes only when about to extract, said its not the schedule for the test and should be dONe in the hospital. TERRIBLE!!!! nurse said, ganun talaga hindi dito. I wanted to share this to you, so that you will be able to re evaluate and assess your people. You should remind them, time money and effort were in line just for the patient to seek for your service. They should work with integrity and urgency. Your patients needs your help with utmost honesty, clarity, and integrity. My sister is suffering fron chronic urticaria. It is a big deal for her to go out because of her exrtreme inflammation and itchiness she have. She seeks yiur service because she trusts medical city , accessible but some of your staffs were rude and unprofessional. And besides it is very difficult to contact this branch, most of the time their lines were unavailable.
    6 people found this review helpful 👍

  • 1/5 mary grace D. 3 years ago on Google
    If there's a zero, that's what i will choose. Then dont answer their mobile number posted online. Since December 2020 I had been calling them to verify the schedule of my pulmo but I no one is answering. Called their customer for 3 weeks in a row and affirmed that my pulmo sched was 2 to 4pm. Now I am here in Trinoma, I cant even do a lab test because I had a mild fever due to pain in urinating and they sid that my pulmo sched is 5 to 7pm. I even told them that I came from Pampanga. This have should prevented to happen if they have only answered my called.
    6 people found this review helpful 👍

  • 2/5 Jimin-Lei P. 7 months ago on Google • 345 reviews
    Slow service. But doctors here are good and professional.
    1 person found this review helpful 👍

  • 2/5 nero v. 7 months ago on Google • 22 reviews
    Have always went to this clinic for several times now and it has been good for the most part. However, my last appointment was nothing but a disappointment. After waiting for the doctor to arrive, which was late but I don't mind too much since he must be busy, my check-up with him was not up to par. He was like checking a check list only instead of actually checking me up. It's like a speedrun, he was obviously wanting to get rid of me so he could go home. It was not professional at all. The whole checkup lasted for like 5 mins or less.
    4 people found this review helpful 👍

  • 1/5 Ruigi D. 1 year ago on Google • 3 reviews
    We did not have a good experience here. We called before going there to check if the doctor we needed was available and they said yes. We went there immediately but upon arrival we were informed that the doctor cancelled his/her clinic that day. We waited for the next available doctor for 4 hours. My wife was supposed to be first in line since we were early. The doctor arrived late and called a different patient in the queue. We would’ve understood if the other patient’s concern was more urgent but we would’ve appreciated being informed about the situation. My wife asked why she wasn’t the first patient to be attended to given that she was the first in line but the nurses just said it was up to the doctor. We continued to wait since the nurses said that the doctor will see her next. The consultation wasn’t good either. The doctor was clearly in a bad mood (not sure if it was because we asked why the other patient was attended to first). She (the doctor) was also sarcastic and wasn’t concerned about the well-being of my wife. Too bad because we heard good things about the hospital from friends but maybe the clinics are being managed differently. We had to take time off work for this as well so it felt like we wasted it. We won’t go back there anymore and I wouldn’t recommend anyone to visit their clinic.
    4 people found this review helpful 👍

  • 1/5 Ivanhoe A. 1 year ago on Google
    THE DOCTORS HERE ARE NOT SHOWING ON THEIR SCHEDULE. BEEN WAITING FOR ALMOST 4HRS AND STILL NO DOCTOR. DONT GO TO THIS BRANCH.
    4 people found this review helpful 👍

  • 2/5 Aicx M. 5 years ago on Google
    The receptionists are nice and approachable, the Physical Therapists may look intimidating for patients compared to other Medical City clinics and hospitals. Overall, the clinic needs an update.. and they may want to let the staff cut down on device use. It was only here that I saw almost all the staff looking down on their phones like they are all on break. TMC - Trinoma would not be my first choice had my doctor not been doing her clinic here. (By the way, this is "Clinic 2" in Trinoma, QC.)
    4 people found this review helpful 👍

  • 1/5 R B. 9 months ago on Google • 141 reviews
    If you are experiencing “covid symptoms “ but no covid, I suggest to visit other healthcare facilities, skip this one. They don’t conduct face to face check up.
    2 people found this review helpful 👍

  • 1/5 Jeric M. 1 year ago on Google
    THE PERSON WHO ASSISTED ME WAS FREAKING RUDE AND INCOMPETENT. I WILL NEVER EVER RECOMMEND THIS COMPANY TO MY FAMILY AND FRIENDS. SHAME ON YOU, MEDICAL CITY!!
    3 people found this review helpful 👍

  • 1/5 Addie Q. 11 months ago on Google
    Useless, uncoordinated, and very unprofessional First complaint: Needed to get checked for tonsillitis. Explained I barely have a voice and super dizzy. Made to wait outside without being told how long (they said “hold on po”). Eventually asked them how long do I have to wait outside then they casually said “Oh, the doctor left. Maybe 30 minutes?” Second: Ok so I come back after 30 minutes. Was casually told “Oh we need other exams for you first…”. They could’ve said that casually 30 minutes ago? I said ok I’ll come back. To which they said, “oh closing na”. Like seriously it was such a waste of time.
    3 people found this review helpful 👍

  • 1/5 Jhan Kenneth C. 3 years ago on Google
    This is the worst medical city branch I ever experienced compare to cubao and pasig. Honestly if you really want to waste your time you can pay a visit here. Actually I read the reviews before coming here, but I still insisted to come and try. Me and my wife came here 12:50 pm, for a checkup on a Sunday. My wife number is 21 right now it’s 5PM already and she’s not yet called. I am waiting for my wife for 4hours already. Imagine that.
    1 person found this review helpful 👍

  • 1/5 SINEAD DYLAN V. 1 year ago on Google
    Very uncoordinated. Doctor left already, and they didn’t even inform me. I waited for more than an hour
    1 person found this review helpful 👍

  • 1/5 Meekee 1 year ago on Google
    Awful experience. Uncoordinated and ill-informed guard and staff. Urgent lab tests are weeks delayed without a proper explanation. If you are looking into a clinic, avoid this specific branch and look elsewhere.
    1 person found this review helpful 👍

  • 2/5 Nor E. 1 month ago on Google • 18 reviews New
    Don't expect to.much from this Clinic. They have Priority System from PWD and Senior, but in the end you'll still have to wait forever! Base on the review they scored 1.4 which is just appropriate! In short it's a Dive Clinic!

  • 1/5 Riz Supreme C. 2 months ago on Google • 4 reviews New
    Very poor patient support. Medical staff, nurses, healthcare workers will not answer your questions about processes. Difficult to get laboratory procedures done.

  • 1/5 Caitlin J. 11 months ago on Google
    Super disorganized and unfriendly. Already booked and paid an appointment prior but treat you as walk-in with their subpar service.

  • 1/5 Renz C. 1 year ago on Google
    Requested an email for my results it's been 2 days no results given

  • 1/5 Alyana D. 1 year ago on Google
    Nurse and staff are all rude, incompetent, and unprofessional. I came very early to have my APE and had to wait for more than an hour, it's worse trying to call the clinic for my result. They keep hanging up and no one responds to my queries. Total waste of time :)

  • 4/5 Sev J. 1 year ago on Google
    I've been visiting this clinic since 2013 and had consultation from different physicians (Gen prac, Ortho, ENT, Derma, Gen Surg). And so far all of them were reliable and they are good at what they're doing. The biggest downside of this clinic is the waiting time. Minimum of 1 hour. You're lucky if its less (because they have a lot of visitors everyday). If you plan on visiting there then you should ask for the list of schedule of the doctors (go to the security guard and ask for the list) and ask for the "specific contact number" of the clinic. Because they have two clinics in trinoma. I can see why people are frustrated because they might be calling the wrong clinic. That might be the reason why no one is answering. So ask for the schedule and call the clinic before going because the doctor might not be coming on that particular day. Trust me, this will save you a lot of time. And last but not the least, just be nice to the staff. Handling hundreds of patients everyday is not an easy job. I've been visiting that clinic for 9 years now and have not encountered any major issues so far.

  • 1/5 Eva O. 3 years ago on Google
    1. I requested that the result of my xray be sent to my email add. The Xray Technician even got my email add. It has been a week, I have not received an email. 2. Am trying to call The Medical City Trinoma using the Prescriptio Pad as reference. (8) or (3) added to 9013668 or 9432257 After dialing, there is a voice message which states"The number you dialed is not yet in service." "Your call can not be completed if dialed. Please check the number and dial again." So frustrating for a senior citizen who is not IT literate. 3. In Medical City, Pasig, I have to call and remind them to email the result of my EMG NCV. On good points, the Medical Staff are courteous and efficient. They know there job.

  • 1/5 Anna 3 months ago on Google New
    Doctors over all are good. But if you are unlucky, you come across bad and rude ones. I was scheduled for ultrasound. It was rather early and no one was at reception. I decided to go further inside the radiology area. A woman doctor was there doing readings. She asked what I needed but rudely cut me off when I started to say I had a scheduled procedure. She rudely ordered me to go back to the waiting area and wait for the nurse. Hoy doc. Do you need to be BASTOS to tell me that???

  • 1/5 Hannan Y. 3 years ago on Google
    Waste of time! We went here 1pm for ENT check up. They told us that they're going to call for an available ENT doctor. We waited for 4hours and no one came.. We ended up going home since my baby is getting bored and sleepy.

  • 1/5 Emperor of the D. 3 years ago on Google
    Went to this clinic to get a med cert, operating hours at the door says 7AM-4PM. I arrived around 345 and they are already closed. What??? Update: Doctor is late, if you are number 4 in queue, you will be accomodated after 2 hrs. The wait is also not worth it, Doctor is rude, and makikita ming pera pera lang, pag may card ka, stay away, uubusin nila sa mga test na di naman kailangan... Previous rate is 2 stars, If I can give it 0, I'll give it in a heartbeat

  • 1/5 Mary 9 months ago on Google • 2 reviews
    Worst Clinic Experience. Don't go here!! After talking with them via the chat (because their phone is never working) , i went there the next morning at 10:00 ,in good faith that a doctor will be available. Not only that the doctor wasn't there, they kept feeding me lies that the doctor is going to arrive soon. First they told me to come back at 13:00 PM, then they made me wait until 14:30 PM , and at 15:30 I decided to leave, since no one would have compensated me for the time and the money that I've lost, therefore, they did not deserve any more of my money, and I didn't feel like paying them anymore, since they didn't pay Me. I was 2nd on the waiting list, so imagine how long the other patients must have waited. Did I mention how bad the traffic was during rush hour since I couldn't make it back home on time? No? Then here you go. They do not deserve the time that I am wasting to write this negative review either, but the review itself, they absolutely deserve it!
    5 people found this review helpful 👍

  • 1/5 Eunhye M. 5 months ago on Google • 1 review
    Time waiting to be called on reception area for step 1 took 1hr and missed my own doctor scheduled. It is getting worst every check up even the patient is less during Wednesday.

  • 1/5 SK K. 1 month ago on Google • 1 review New
    waited 5 hrs for a 10 minute appointment where the doctor told me "ur just fat" and "its just a panic attack" mmmm never coming back


Call +63 2 7901 3668 Open on Google Maps

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