Great products & quality but the staff are ALWAYS bad tempered. The customer service is ZERO. None of the staff are helpful. I kindly asked from a female shop assistant to check a product in the system and she simply refused it in very bad way. That’s not polite not either beautiful. I’ll definitely report it to the manager. Cause that’s their job , to answer the customers and make the store clean and organized. That’s not beautiful to gossip about a customer with other colleagues in my face!

Dear Uniqlo, customer service is not a department Preparing myself for a hot summer I decided to buy some cool basics from #Uniqlo in Milan. Happy to enter the #flagship store without the usual crowd I collected my basics and went for the check out. Out of the 7 check outs, 2 were occupied, while 15 customers were waiting in line. No self check out was available. Staff was running in and out but nobody was asked to join or decided to help out. Customers stood in line, growling and complaining. It seems a disease a lot of retailers are suffering from. By focussing on on short term results, efficiency, operational excellence and new technologies they miss out on the big opportunities; people! Making their staff and customers fans. Staff is treated as costs while they could be brand ambassadors. Customer service is much more than having a chatbot or a department handling the complaints. Why invest in a flagship store but save out on staff and real customer focus?

Uniqlo is a japanese fast fashion brand. I love their products. Good quality and accaptable prices.

Essential style for essential clothes. Popular in Japan, trendy in London, Good materials at a very reasonable price. I’ve been using the HEATTECH line for a few years now, and the improvement on the material is definitely noticeable. This line has always been very warm and comfortable, but now it’s even more thin and almost feels as you are not wearing it. Highly recommended

I agree with the quality of clothes is very good. I’ve bought things and wanted to buy them again but they don’t have it again, which is disappointing. I love plain coloured clothing and this shop is for me. The slip adsorbent airism are so comfy! The staff need to be customer friendly.

Superb place to shop clothes which are relatively cheap but still provide a fair amount of quality. I own a few peaces of this brand and it was a great experience to visit this store of a known brand in Milan as the fashion metropol. The staff is friendly and enough cabins exist to try out their clothes.

The clothes is fine even though sometimes not worth the price. But I put 2 stars because of the policy of the company about refunds that is making me want to never buy anything there. Today I went there to make a refund for three shirts that I bought two days ago and that didn’t fit well when I came home, but it was not possible to make a money refund, only a voucher, even though I had the receipt and all of the tags on the shirts, even stickers with sizes. Turned out to be that money refunds are only possible for online orders and to make it you have to pay 5 or 6 euros. So be careful if you’re not sure if the clothes you buy fit you. I used to like this company, but now I don’t think I’ll continue buying there.

The brand should be ashamed of this store. We have over 35°C and they don't even bother installing an air conditioner in the dressing room. Last time I went there I almost passed out inside. It is a shame that they leave a small portable air conditioner that is obviously not properly working because it is not properly installed. If you don't have money to install proper air conditioner for the SAFETY of your customers, I think it would be better for you to move from this location and try saving some money on the rent. I only go to this store to pick up online purchases and it's a shame for I would mostly prefer just try them on.

Good cloth but crazy full at times. They forget to unblock the security protection properly, and let you wait like a criminal 10 minutes in front of the door. Waiting there right now. Let’s see, if the manager is aware of this. Update: The manager came, was more respectful towards me and excused. Therefore I’ll upgrade this to 4 stars. Still be carefull They remove all the electronic securities when they give you your stuff to go out.

Products are great but security systems at the cashier is abysmal. Hand checking items one by one at snail speed. Not worth visiting when there are many people.

I really like the clothes, but an employee told me that i have to learn Italian first if i wanted to visit Italy, which is caused by the fact, that he couldn’t speak English that well.

Good clothing store as other Uniqlo branches. IMHO their clothes have better quality than other fast fashion brands. But compared to branches in Japan, the price is about 1.5-2 times higher.

Get ready for the worse shopping experience of your life. Their POS system does not work, which means that they don’t scan all pieces you handle over to the cashier. The consequence of this technology issue? You’ll be stopped when leaving the store because the cashier may not have scanned all items and then you’ll be blamed for their mistake. As explained by the staff, they are aware this is an issue with their system but there’s nothing they can do to fix it. I think there are plenty of stuff that can be done to avoid shaming clients in public for mistakes made by UNIQLO’s IT systems. Terrible experience!

The place looks great and tidy, they allow cute dogs inside, the staff is very helpful and friendly, especially one lady who helped me find an L'attacco dei giganti Tshirt!! It's nice to see a well-managed not under-staffed store. I also bought a bra which is SO COMFY! If you're in the area, I highly recommend this place.

Shop is big and it has many options to pick however the fitting room is quite small and they didn’t let me to get in with my girlfriend which is crazy, design of the shop is also cool, there are some chairs that you can seat and rest

It’s a big store with many options but I went during in the beginning of December and it was crazy packed. Recommend because they have many options of clothes and I like the quality. Do go early because there is a lot to see

High-quality products with respect to its price. I highly recommend this brand over other common brands. Not only the quality, but also I personally believe that the clothes of UNIQLO are much more beautiful and unique compared to brands. Totally worth your money.

It's not very well organised for the flow of traffic. Pure anxiety inducing madness. I used to come for the high quality and low prices. It's a perfect product because I hate brand names. Prices have increased. Quality has decreased. Saving grace is that the staff are really friendly even though they're clearly overworked.

Great clothes shopping, materials are very comfortable, trousers size very convenient and clear size , always on size , better than much other low cost stores .

Great assortment of "high-tech" textile for every opportunity at very affordable prices. Just one suggestion to Uniqlo: 45 is not the largest size of man foot/sock, trust me.

Beautiful place to shop. I was sad when I moved to Italy that I can't shop in uniqlo as there wasn't any. But now that it's here, it's my favourite place to go when I want some comfy clothes for all of our family

Effective check out. Nice quality clothing. Store lay out very straight forward. I would suggest it for winter wear. The employees also speak English.

Cashmere pullovers- so much colours, nice.

Always crowded. No parking nearby, better reach this place with public transportation. You cannot try clothings outside dressing rooms (no even a jacket) which are so crowded you have to wait in line.

Finally Uniqlo in italy. I love this brand, very good quality and friendly prices. Online shop very useful

Food absolutely fantastic! A definate Must! The gentlmen who so kind and friendly. Made you feel wrlcome even though I knew no Italian. I can not say enough about the food, I wish I had them back home to cook for me. Thank you again!

i am UNIQLO addicted from the time I started buying in Japan, London, Hong Kong, Bangkok, Koh Samui, Hua Him Kuala Lumpur and Milan. I must say the shop in is huge but I find that the sizes are all much larger in general than the sizes we usually find in other countries. I cannot really explain.... Anyway please be careful before you order online, just make sure the sizes are ok with you

Best shop, high quality material and researched clothing. Automatic desk available for quick payment. Not so much line for changing rooms

The Service-team was very friendly, the atmosphere quite busy, the "small" breakfast served with Orange Juice, Croissants and a large cup of Cappuccino was quite enough to haveca good start in the morning! I would come back to have a further break again. Thetefore I coukd warmly recommend this place.

Beautiful Uniqlo including a peaceful garden within the store. Lots of cosy seating areas throughout. Air conditioning was better downstairs compared to upstairs.

It's huge and Kaws just restocked when i went so not sold out anymore 😉

I am a loyal buyer of Uniqlo products, I put 2 stars because I bought yesterday a T-shirt (pokemon edition) I wash the T-shirt immediately and when I start to iron it , I noticed some cut in front of the Tshirt but sewed, and im disappointed because it was not good quality. The quality control was not good, If I can put some pictures here I will.

The brand is good. But, the staff is rude, unpolite and unfriendly. The manger is not helpfull at all. I really cannot recommand, go in antoher shop!

Great prices and selections for men and ladies plus children’s

Great products. Prices are a bit high but you get great quality so I can't complain

I love uniqlo but this shop is too crowded. You need more space between the lines. Staff is not customer friendly!

I am SO happy that we now have Uniqlo in Italy! I started buying their clothing when we lived in San Francisco for a few years and really find they have nice basics of good quality at very reasonable prices.

Bad location and narrow place! Always crowded inside and outside. Extremely small and narrow inside. Every hallway inside the store is always packed with people. You have to stop many times and be cautious not to bump into other customers. They even don't have bathrooms for customers. Some of the (SouthEast) Asian women workers were rude in women's section and also in the cashier section on the first floor( "SouthEastern Asian Man" Cashier). Overall, not a good place for shopping!

3 floors of Uniqlo products. Perfect place to get heat tech and winter wear. Love Uniqlo as the brand speaks of quality.

Busy place as always The quality is very good The aursim mask is excellent

I like this brand, not too expensive and very good quality

It is a good shop but i suggest to all of you to be attentive and control your receipt because "one" of the cashier there literally add a bag which i didnt bought any so they could make me pay more but fortunately i controlled it before going out and told the manager, but from what happened the manager i guess was also... just a warning