1/5 Ibraheem a. 7 months ago on Google
In
short:
my
worst
hotel
experience
so
far.
I
picked
this
hotel
as
I
wanted
a
good
morning
view
to
the
Alhambra.
I
booked
2
nights
Aug
30th
to
Sep
1st
through
Chase
Travel
network.
I
payed
fully
and
got
a
booking
confirmation
number.
So
all
was
good.
On
the
afternoon
of
Wednesday
Aug
30th,
I
landed
in
Granada,
took
a
taxi
from
airport
straight
to
the
hotel.
When
I
reached
the
hotel
I
saw
the
door
was
closed.
I
knocked
on
the
main
door
several
times
no
answer.
On
the
door
they
put
several
phone
numbers
so
I
started
calling
each
number
one
by
one.
All
the
numbers
did
not
ring
at
all
except
the
one
highlighted
in
Yellow.
It
rang
and
I
was
able
to
hear
it
ringing
from
inside
the
hotel
building
but
no
one
was
picking
up.
Mind
you
this
was
about
11:45
PM
afternoon
and
it
was
very
hot
outside.
I
was
standing
there
in
that
stranded
street
with
my
luggage
and
with
only
have
a
bottle
of
water.
The
street
is
a
narrow
isolated
street
on
the
top
of
the
hill
and
there
is
no
shops
or
open
hotels
nearby
that
I
can
see.
After
about
45
minutes
of
knocking
on
door
and
ringing
their
phones
I
called
my
bank
Chase
to
help
me
find
another
hotel
immediately.
I
was
standing
in
the
heat
with
very
bad
signal,
barely
was
able
to
reach
my
bank.
I
stayed
with
the
bank
on
the
phone
for
about
an
hour.
After
multiple
tryouts,
they
were
able
to
help
and
found
me
another
hotel
of
12
minutes
walking
distance
(thankfully
down
the
road
not
climbing
up
since
I
have
luggage).
After
I
checked
in
to
the
new
hotel
I
called
my
bank
to
file
a
complaint
and
asked
for
full
refund
of
my
booking
with
hotel
Santa
Isabel
la
Real.
I
was
livid.
I
basically
lost
2
hours
of
my
prime
daytime
tourist
trip,
and
was
stranded
under
the
Sun
for
no
reason.
My
bank
did
not
know
why
the
hotel
was
close
during
midday
and
midweek
but
still
accepts
accepts
bookings!!!
but
thankfully
eventually
I
did
get
a
full
refund.
People,
this
was
my
story
so
if
you
still
wanna
book
with
them
the
MAKE
SURE
you
call
them
first
otherwise
you
might
lose
your
money
and
time.