(Translated by Google) I just went to buy a €30 Google Play recharge for Internet purchases and I tell him that it is for Internet purchases. It seems strange to me because they give it the voucher in a receipt with Qr but since things change and it's been a long time since I bought it, I'm not surprised. I leave the store to redeem it and it says that the code is not valid. I look and he had sold me a €30 PSN PREPAID CARD. I tell him it's not this one and the one over there called BEATRIZ says that there's no refund. So hopefully claims. And that's it. Bad seller. And I'm not going to lose money. I'll call the company. They alone if they are wrong or do not find out, they blame you. Bad service in the GAME of the c.c. To field. Now I've been calling customer service for over an hour and they keep you on hold and then cut you off. They are a bunch of scoundrels. The cost of the calls will be paid to me as well as the €30 px that has been an error by the saleswoman who is embarrassed. (Original) Acabo de ir a comprar una recarga de Google play para compras en Internet de 30€ y le digo que es para compras de internet. Me resulta raro px que el lo dan el bono en un recibo con Qr pero como cambian las cosas y hace mucho tiempo que no lo compro no me extraño. Salgo de la tienda para canjearlo y dice que código no valido. Miro y me había vendido TARJETA DE PREPAGO PSN 30€. Le digo que no es esta y dice la que está allí que se llama BEATRIZ que no tiene devolución. Así que ojalá de reclamaciones. Y ya esta. Pésima vendedora. Y no voy a perder el dinero. Llamaré a la empresa. Ellos solos si se equivocan o no se enteran te echa la culpa a ti. Mal servicio en el GAME del c.c. Alcampo. Ahora llevo llamando al atención al cliente más de una hora y te mantienen a la espera y luego te cortan. Son una panda de sinvergüenzas. El coste de las llamadas me lo van a pagar al igual que los 30€ px que ha sido un error de la dependienta que está empanada.

Game Alcampo. Granada

In cyberpunk 2077 what makes you a criminal? Tururu

(Translated by Google) Although there is usually no variety in the second-hand catalogue, and some prices are somewhat excessive, the staff is very friendly and pleasant. I went to get a defective case from a game bought at another Game (they replaced my case for a broken one there without realizing it), and the guy had no problem. He gave me a new one and wrapped it up for me as a gift. (Original) Aunque no suele haber variedad en el catálogo de segunda mano, y algunos precios sean algo excesivos, el personal es muy simpático y agradable. Acudí para que me cambiasen una carcasa defectuosa de un juego comprado en otro Game (que me cambiaron la carcasa por una rota allí sin darme cuenta), y el muchacho no tuvo ningún problema. Me puso una nueva y encima me lo envolvió para regalo.

(Translated by Google) Very good treatment, the boys are very friendly and help in what I asked of them. (Original) Muy buen trato, los muchachos muy amables y ayudan en lo que les pedí.

(Translated by Google) All the perfect workers except Javier who is a scoundrel. Three trips to Granada from a town that is almost 40 kilometers away to be able to return a console that was not even the box was open. In the end we had to go to pick-ups because the nicest girl could not be, thanks to her everything was solved. And now I ask Javier, is he going to pay me for the three round trips for what he did from the beginning. As a suggestion to Game, I would tell him to do surveys to find out what the customers of each vendor think. (Original) Todos los trabajadores perfectos menos Javier que es un sinvergüenza. Tres viajes a granada desde un pueblo que está casi a 40 kilómetros para poder devolver una consola que no estaba ni la caja abierta al final tuvimos que ir a recogidas que la chica más simpática no podía ser gracias a ella se solucionó todo. Y ahora yo le pregunto a Javier me va a pagar del los tres viajes de ida y vuelta por lo haberlo hecho el desde el principio. Como sugerencia a Game le diría que hiciera encuestas para saber lo que opinan los clientes de cada vendedor.

Excellent treatment from the employees, super well advised every time I go, and luckily in this Game I always find everything in video games! :)

Excellent treatment from the workers... They are super friendly and pleasant... I have never been treated so well and with so much friendliness in a store

Everything perfect, incredible treatment ☺️☺️ I will definitely return

Great experience, friendly Javier, friendly and efficient. We will definitely return.

(Translated by Google) I had a problem one day before kings, my son almost ran out of kings, but thanks to Fran who kindly attended us, I searched with a lot of patience and solved the problem. I honestly don't know what would be in that store if the person in charge wasn't there despite all the people who avi an always in good spirits and a lot of patience very grateful to him and the time he took to solve the problem thank you (Original) Tuve un problema un día antes de reyes casi se queda mi hijo sin reyes ,pero gracias a Fran que nos atendió amablemente busco con mucha paciencia y solucióno el problema sinceramente no sé qué arian en esa tienda si no estuviera el responsable a pesar de todas las personas que avi an siempre con buen ánimo y mucha paciencia muy agradecida con el y el tiempo que se tomó para solucionar el problema gracias

(Translated by Google) I had some problems but Fran, a polite, attentive boy who solved it for me with a lot of patience, explained everything very well. The truth is that this store without this boy would be the same, impeccable professionalism, very grateful for his help, attention and patience, as long as he is there, I will be back. (Original) Tuve unos problemas pero Fran un chico educado atento y con muchísima paciencia me lo a solucionado te lo explica todo muy bien la verdad que está tienda sin este chico sería lo mismo una profesionalidad impecable muy agradecida por su ayuda atención y paciencia siempre que esté el volveré

(Translated by Google) One of the shop assistants treated me horribly. I told him (after joining the entire queue) that I had been looking for a funko, that on the website it appeared to me that it was available in this store, but that I could not find it in the corresponding section. He huffed reluctantly and told me, and I quote, "Well, let's look quickly, but as you understand I can't waste my time looking for a simple FUNKO", hinting that for a measly €16 he wasn't going to waste his time. I think that as a customer I am just as valid as the one who is going to buy a gamer chair or a console, and just as many times I have left much more money in the store, if I want to buy a funko I have the same right as the one who is going to buy something more expensive. While he was looking for the funko, he kept repeating to me that he couldn't waste his time on that, that for only one funko... In the end, he found it quite quickly in an area that did not correspond to that funko... And luckily, because I had traveled quite a distance expressly to this store, which was the only one that had it in all of Granada. Of course, I will not return to this GAME. I felt like it bothered me. (Original) Uno de los dependientes me trató fatal. Le dije (después de hacerme la cola entera) que venia buscando un funko, que en la página web me aparecía que estaba disponible en esta tienda, pero que no lo encontraba en la sección correspondiente. Resopló de mala gana y me dijo, y cito textualmente, "Pues vamos a mirar rápido, pero como comprenderás no puedo perder mi tiempo en buscar un simple FUNKO", haciendo alusión a que por unos miseros 16€ no iba a perder su tiempo. Creo que como clienta soy igual de válida que el que va a comprar una silla gamer o una consola, e igual que muchísimas veces me he dejado mucho más dinero en la tienda, si quiero comprar un funko tengo el mismo derecho que el que va a comprar algo más caro. Mientras me buscaba el funko no paraba de repetirme que no podía perder su tiempo en eso, que para solo un funko... Al final lo encontró bastante rápido en una zona que no le correspondía a ese funko... Y menos mal, porque me había desplazado un buen trayecto expresamente hasta esta tienda, que era la única que lo tenia en todo Granada. Desde luego, a este GAME no volveré. Me sentí como si molestase.

(Translated by Google) Excellent treatment and service. I reserved a ps5 for January and they had the great gesture of calling me as soon as one was free from another reservation that failed them. Now I have my play a month before so I can enjoy it. Many thanks!! (Original) Excelente trato y servicio. Reservé una ps5 para Enero y tuvieron el gran gesto de llamarme en cuanto se quedó una libre de otra reserva que les falló. Ahora tengo mi play un mes antes para poder disfrutarla. Muchísimas gracias!!

(Translated by Google) Well, a real disaster. I am very sorry to comment on this, because I have never had problems in Game. But yesterday was a grotesque. One person attending. After an hour and a half in line to pick up an order made online and paid for and it was just pick up. Coupled with everyone's desperation, the store was a disaster, they couldn't find anything that people asked for and they themselves said they had it but couldn't find it, etc... And to finish off the hour and a half of wait, they can't find my package and on top of that the Lord tells me "What if there were no more Game in Granada". I can understand your despair, but the comment was not funny. So the cross cast to this site. A pity. (Original) Pues un auténtico desastre. Siento mucho comentar esto, porque nunca habia tenido problemas en Game. Pero lo de ayer fue un esperpento. Una sola persona atendiendo. Despues de una hora y media de cola para recoger un pedido hecho por Internet ya pagado y que solo era recogerlo. Unido a la desesperación de todo el mundo, un desastre la tienda, no encontraban nada de lo que la gente les pedía y que ellos mismos decian que lo tenian pero no lo encontraban , etc... Y ya para rematar la hora y media de espera, no encuentran mi paquete y encima me dice el Señor "Que si es que no había más Game en Granada". Puedo comprender su desesperación, pero no tuvo ninguna gracia el comentario. Así que la cruz echada a este sitio. Una pena.

(Translated by Google) You call the store's phone and they never pick up. I need to contact them for a problem, obviously I live far from the store and I'm not going to spend gas being able to talk on the phone. Edit: they don't answer the phone, but I went to the store and they solved the problem. (Original) Llamas al telefono de la tienda y nunca lo cogen. Necesito contactar con ellos por un problema, evidentemente vivo lejos de la tienda y no voy a gastar gasolina pudiendo hablar por teléfono. Edit: al telefono no atienden, pero fui a la tienda y me solucionaron el problema.

(Translated by Google) Lousy after-sales service, defective products, no phone to call, no response to e-mails, and if I continue like this I run out of characters. WATCH OUT! (Original) Servicio posventa pésimo, productos defectuosos, no hay teléfono donde llamar, no responden a los e-mails, Y si sigo así me quedo sin caracteres. CUIDADO!

(Translated by Google) They should hire more staff both in the campo and in all of them, what cannot be is to wait more than 1 hour to get to the box in the middle of Black Friday week and at the Christmas gates 1 person to collect, sell games, pick up packages, replenishment and everything that 1 person has to do in the week of black friday it is embarrassing to waste time in that way then it is normal for people to buy in the competition like this not GAME!!!!! (Original) Deberian de Contratar a más personal tanto en la de alcampo como en todas lo que no puede ser es hacer más de 1 hora esperando para llegar a caja en plena semana de Black friday y a las puertas de navidad 1 persona para cobrar, vender juegos, recojer paquetes, reponer y todo lo que tengan que hacer 1 persona en la semana del black friday es vergonzoso perder el tiempo de esa manera luego normal que la gente compre en la competencia así no GAME!!!!!

(Translated by Google) I was in the store looking for help on various games for a communion and Fran knew how to guide me exactly what I was looking for. The experience was very pleasant and I left the establishment very happy. (Original) Estuve en la tienda buscando ayuda sobre varios juegos para una comunión y el dependiente Fran supo guiarme exactamente en lo que estaba buscando. La experiencia fue muy agradable y salí muy contenta del establecimiento.

(Translated by Google) If I had commented in previous months I would have put less than 5 stars but I went by chance and today the store has turned 180 degrees because they do everything from ten, moreover there is a very clever boy named Fran who I saw in other games and always puts them through the roof up to date, capable of competing with other games in Madrid and Barcelona that sell a lot of how good it is and if I go there it's because I know that if I need a console he looks for it by land and sea and air, I have my PS5 and my SERIES X thanks to his insistence looking for it because they are exhausted and whenever it is in his hand he will do his best to treat the customer 10, advise the best price and suggest better games depending on the customer's taste, etc. , in short, he has a great view with people and treats them as if it were for himself, it shows that he has been behind his back for years (Original) Si hubiese comentado en meses anteriores hubiera puesto menos 5 estrellas pero he ido de casualidad y a hoy día la tienda ha dado un vuelco de 180 grados por que lo hacen todo de diez, es más hay un muchacho muy apañado llamado Fran que lo vi en otros games y siempre los pone por las nubes al día, capaz de competir con otros games de Madrid y Barcelona que venden muchísimo de lo bueno que es y si voy ahí es por que sé que si me hace falta alguna consola el la busca por tierra mar y aire, tengo mi PS5 y mi SERIES X gracias a su insistencia buscándola por que están agotadísimas y siempre que esté en su mano hará lo posible por tratar de 10 al cliente, aconsejar el mejor precio y sugerir dependiendo del gusto del cliente mejores juegos etc, en resumen tiene mucha vista con la gente y los trata como si fuera para el mismo, se le nota que lleva años a sus espaldas

(Translated by Google) It deserves to have 5 stars if it doesn't have them it has been for previous years but I am sure that now it will go up, the staff it has has been renewed and it has nothing to do with it, if they go back they will see it, now They are all very attentive to the customer, especially a certain Fran who was there, he is very active in his position and does things with great joy in terms of making him want to and not wasting people's time, he does not fall asleep like others that were there before that didn't seem like they didn't even want to sell, this one you're coming through the door and if you need something he helps you right away, I seem to remember that he was in other games and he's used to attending queues of people who came out the door and from how fast and well he did things he solved them in minutes, from the comments I've read I think he's the same employee as other games (Original) Se merece tener 5 estrellas si no las tiene ha sido por años anteriores pero estoy seguro de que ahora va a ir para arriba, el personal que tiene se ha renovado y no tiene nada que ver, si vuelven a ir lo van a ver, ahora están todos muy atentos al cliente en especial un tal Fran que había por allí se le ve muy activo en su puesto y hace las cosas con mucha alegría en términos de ponerle ganas y no hacer perder el tiempo a la gente, no se queda dormido como otros que habían antes que no pareciese que no querían ni vender, este estás entrando por la puerta y si necesitas algo te ayuda al momento, creo recordar que estaba en otros games y está acostumbrado a atender a colas de gente que salían por la puerta y de lo rápido y bien que hacía las cosas las solventaba en minutos, por los comentarios que he leído creo que es el mismo empleado que otros games

(Translated by Google) Delighted with the customer service is little and more specifically with the manager Fran. After having a series of problems in other Games in the area with the price of a game, not only did he attend me in the most pleasant way possible, but when I explained my situation to him, he immediately called both to warn me of my problem to the other establishments and to the head office to solve the problem for me. Very grateful to this Game and more specifically the person in charge Fran, without a doubt it shows that he likes his work. More workers like Fran please. (Original) Encantado con la atención al cliente es poco y mas concretamente con el encargado Fran. Tras tener una serie de problemas en otros Game de la zona con el precio de un juego, no solo me atendió de la forma mas agradable posible, si no que en el momento que le explique mi situación, al instante llamó tanto para advertir de mi problema a los otros establecimientos y a la central para solucionarme el problema. Muy agradecido con este Game y mas concretamente el encargado Fran, sin duda se nota que le gusta su trabajo. Mas trabajadores como Fran por favor.

I was treated correctly, with great treatment, very friendly Miguel and Javier.

In this store there is a guy, who I think is not a salesman, who is taking all the limited edition games that people come to sell to speculate on them. The guy is in there EVERY DAY AT ALL TIMES. Since then I have not been able to find any game in second-hand basket condition. This place used to be worth it. For people with a tight budget like me, it was good. But I don't even bother going there anymore, not even to buy something new (I always took advantage and took something from the basket). Why? I prefer to go to another one where there are no plugs.

They have treated me well and above all they are very kind and patient.

Everything perfect. Unbeatable treatment from Fran and Javi