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Pizza Hut

Pizza restaurant Pizzatakeaway Pizza delivery service Chicken wings restaurant

Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts. People often mention pizza, order, store, delivery, Pizza, told, service, extra, give, ordered,


Address

6430 Farm to Market 1960 Rd E Suite 600, Humble, TX 77346, United States

Website

locations.pizzahut.com

Contact

+1 281-852-2017

Price rating

$ $$$

Rating on Google Maps

2.30 (465 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: pizza (56) order (34) store (20) delivery (17) Pizza (15) told (15) service (14) extra (14) give (12) ordered (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Bonnie L. 11 months ago on Google
    Pizza was supposed to be delivered around 8:00 pm. I received a text message from the app saying the driver had left with our pizza. 25 minutes later, I called the store and spoke to David, who said he was the manager. He said my pizza would arrive in 5 minutes. 15 minutes later, I called back and he said it should be delivered any minute. I told him if the pizza was cold, I wanted a refund and would not accept the pizza. He hung up. About 5 minutes later, the pizza was delivered (left outside my door before I could get to the door). I opened the pizza, which of course was cold. The manager David called me back and said that since I accepted delivery, there would be no refund. I told him that the pizza was cold and I could not reject the delivery as the driver left and that they could come back and get their pizza. He hung up. I ended up throwing the pizza away and ordered from Dominos. I will call my credit card company and have them refuse the charge. Horrible service!
    2 people found this review helpful 👍

  • 1/5 Melissa E. 2 years ago on Google
    If i could give it 0 stars, I would. I will never do business at that location again. An hour after i had placed my order and was waiting for the curbside pick up, i was told that I’d have to wait because the food was not ready yet. After speaking with the manager, i was informed that my order had been given to another customer by mistake. WHILE on the phone with the manager, the customer walked inside to return the order and “coincidentally” the managerhad just told me that the food was actually ready and there wouldn’t be an additional wait. When i pointed out that i just saw the customer returning the food, she confirmed that that was indeed the case but that they weren’t going to give me that food that was returned, that they were actually about to make it fresh. So in a matter of seconds after i pointed out that i witnessed that, it went from my food “being ready” (because they were likely going to just give me the returned food) to “it’s being made fresh” (after i mentioned seeing the customer returning the food). Disgusting service, unprofessional, horrible communication/customer service. Overall unhygienic from what appeared to be about to happen had i not witnessed what i did. 1. Order not ready 2. Employee that answered the first time said she’d be out shortly with my order and never mentioned I’d have to wait or any issues. 3. After i called again that same employee told me it wasn’t ready that my food had been given to another customer 4. The manager was did not seem to care to fix this mess up only make excuses 5. They were about to give me food that had already left the store and been returned. Disgusting! 6. I was being blatantly lied to.
    2 people found this review helpful 👍

  • 2/5 Johannes S. 7 years ago on Google
    underwhelmed; this location consistently delivers late and when I contacted them this last time, when the order took twice as long, they explained the website doesn't estimate time very well. They no longer offer bone-in wings anymore so they might as well change their logo from "Wing Street" to Crappy Chicken Nugget Street. Pizza Hut used to be a higher quality pizza a service but this location has caught me up, they are no longer.
    2 people found this review helpful 👍

  • 5/5 Kay Wash (Kay Wash W. 1 year ago on Google
    They must have known I'm pregnant and craving some pizza. Despite bad reviews my pizza last night was off the chain. It was hot, fresh lots of cheese and took about 30 minutes to get here. I don't know maybe make sure you tip something and they'll make sure your order right. Besides now days jobs like these are not worth the pennies so at the very least I appreciate as a customer someone making my food right. I wish I could have tipped more. I appreciate food service workers, they put up with a lot and they definitely deserve more money. God bless
    2 people found this review helpful 👍

  • 1/5 Christiaan B. 1 year ago on Google
    Honestly at 2.8 this is rated too high, pretty sure this is the worst Pizza Hut I've ever seen or been to. How does google not have ¼ star ratings.The staff is rude, and the management could care less. They don't honor deals that are posted in their own store. You have a better chance of getting good pizza at McDonald's than you do this place. Keeping my fingers crossed someone closes this store!
    1 person found this review helpful 👍

  • 4/5 Chris A. 1 year ago on Google
    Gotta give them credit. Pizza is damn good. A lot of bad reviews but I think this place must have new management. I love Pizza Hut and they are brining it !
    1 person found this review helpful 👍

  • 1/5 Kimberly 9 months ago on Google
    Have to pay for extra cheese just to get enough and pizza is still dry. Was overcooked this time as has been in the past. It's worth paying extra to get good pizza-go to Korner Slice!
    1 person found this review helpful 👍

  • 1/5 Jessica P. 11 months ago on Google
    DO NOT ORDER FROM THIS PIZZA HUT. Says online my delivery should be here around 4:50pm and it is 5:30 pm and still waiting for pizza. Called to complain and get refund , they claim they don’t do refunds. Save your troubles and order from another Pizza Hut. TRASH.
    1 person found this review helpful 👍

  • 1/5 Donna L. 1 year ago on Google
    I'm extremely frustrated with this location. Just a few nights ago I called in an order for delivery and they recognized that I live in a new neighborhood and delivered my pizza. Today, I tried to call in another order for delivery and was told they cannot deliver to my address because it's a new neighborhood that's not in the system, that I shouldn't have received delivery a few nights ago. My husband orders pizza quite often and prefers pizza hut but looks like we'll have to take our money to the competition that does deliver to my address that's in the new neighborhood.
    1 person found this review helpful 👍

  • 1/5 Rachel A. 4 months ago on Google
    I sent my parents to pick up my order, Large pizza , medium pizza and 2 order of wings. My dad goes in and they hand him a medium pizza and 2 wing orders. He tells them he’s missing a pizza and they tell him no he did not have a large pizza. Then he tells them I paid 50$ and a large pizza was part of our order. Samantha comes out and tells my dad it will be 15 more minutes. We ordered 30 minutes before that. Okay. They wait. My mom goes inside, explains how there is a family of 6 waiting at home for Friday night pizza, Samantha replies they only waiting for 6 minutes. Not true. My mom asks for some type of compensation and Samantha Hands her a 2 liter Diet Pepsi (with attitude) and my mom asks her name, she got mad and took the 2 liter back, then when our order is ready my mom asks for ranch and her reply is that they are out of ranch. 50$ for soggy cold pizza, attitude, and all in all ruined moods for our Friday evening. Very disappointing.
    1 person found this review helpful 👍

  • 1/5 The H. 1 year ago on Google
    This store is garbage! Ordered 1 pizza with extra sauce. The made it without the extra sauce. I asked them to remake it and then the 2nd one came out with little no sauce. When I asked for a refund they told me I had to wait till Thursday for the store manager to get back to request a refund because she was the only one who could approve refunds. This store might as well be closed down. The reviews for it are accurate and they are horrible at servicing their customers. I highly recommend everyone go to another location. It's too easy to make a pizza right when it's not even busy and they just can't do it!
    1 person found this review helpful 👍

  • 4/5 Melissa S. 2 years ago on Google
    I ordered a pizza and wings today and the young lady Melanie taking my order was so sweet and patient with me. I couldn't make up my mind on what I wanted to order and I ended up ordering what she suggested. The food was great and the service was excellent! I'm not a huge pizza hut fan however after today this will definitely be my go to location.
    1 person found this review helpful 👍

  • 1/5 Minkslee1120 8 months ago on Google
    HORRIBLE!! Waited 2 hours and never got my pizza. It’s now been a month and I STILL HAVEN’T RECEIVED MY REFUND! I’ve called no less than 6 times to the customer service and all I get is the run around from both them and the store. If zero stars was an option that’s what they’d get.
    1 person found this review helpful 👍

  • 1/5 Jasmine J. 1 year ago on Google
    Horrible customer service RGM has poor customer service. My money for my order was deducted from my card get to the store they can’t find my order, listen to the transaction with manager and it says Pizza Hut transaction deducted, RGM on FaceTime saying they can’t give me my order even though it was already paid for I had to wait until it was refunded to my card. RGM played with eyelashes While on the FaceTime not caring about a thing. Will never order from here again.

  • 2/5 Kanesha L. 5 months ago on Google
    Yesterday I ordered a thin & crispy with chicken and jalapeños. I requested extra sauce and PAID FOR extra cheese and extra chicken because in all honesty if you don’t order extra cheese and sauce the pizza is pretty bland. The extra chicken was only because the special was for 3 toppings. The toppings were regular, nothing extra about it but the worse part is, it was burnt. I told the manager before leaving and she tried to argue that it was because it was thin & crispy and all their pizzas stay in the oven the exact same time. I literally order this same pizza every week from this same location and it’s never burnt like that and they usually honor the request for extra toppings. I guess it depends on who’s in charge that day. I just let it go because it had been a long day but when I attempted to eat it, it tasted as burnt as it looked, completely inedible. I’m almost glad they didn’t put the extra toppings because since it was too burnt to eat, it would’ve been a waste…just like my money.

  • 1/5 Amber S. 9 months ago on Google
    Didn’t have items ordered through the app. Offered me other items I didn’t want. Then didn’t know how to refund me. So I’m stuck paying for things didn’t I get. Contact option doesn’t work on website.

  • 1/5 Carlos “Los” P. 7 months ago on Google
    Called this location for a delivery, and simply replied at 2;23pm on a Saturday understanding may wait 45 min to an hour... but was simply told.. NOPE WE ARE NOT DELIVERING AT THIS TIME.. maybe I'm just confused to all of us being forced to check ourselves out and go pick it up yourself, pump our own gas. That last part should give you my age.. we Never pumped our own gas.. that was part of the service..check your oil and topped your fluids... I REFUSE to check myself out anymore.. I DONT FREAKING WORK HERE..

  • 1/5 RichyRich940 4 months ago on Google
    Went to see if the bad reviews are right, order cheese sticks hit normal bread sticks. Pizza looked just sad, Just do yourself the favor and go next door to little Caesars

  • 2/5 Marcela L. 4 months ago on Google
    They hardly put pizza sauce. It's been several years since I've actually had a well-made pizza. I've even paid for extra marinara sauce, and it still has light sauce.

  • 5/5 Lori B. 11 months ago on Google
    My last few orders from Pizza Hut have not been great. This order was great. Food was actually delivered by a Pizza Hut employee and not DoorDash. My order arrived quick and hot. Thank you for actually letting a Pizza Hut employee deliver.

  • 2/5 ashlee berlyn J. 8 months ago on Google
    this pizza hut location stays being so not worth it. the food is ok but the order is always wrong and messed up in some way. i prefer pizza hut, but if my daughters didn’t request every now and then i’d stick with dominoes.

  • 3/5 Jody T. 6 years ago on Google
    The first time I discovered this location, I was so happy! I can go grocery shopping, order by phone and pickup in the same parking lot." No problems." As time goes on, I would place my order for delivery, e.s.t. they give, it started getting later and later. And then, they started forgetting that I ordered. That was the last straw! So, I decided to take my business elsewhere. (To their competitors) I still visit occasionally.

  • 4/5 Gail C. 1 year ago on Google
    I enjoyed the pizza but I was surprised not to get any parmesan cheese packets they don't have them anymore no hot pepper packets, no napkins. But yes I did enjoy my pizza.

  • 5/5 Kelton W. 2 years ago on Google
    Honestly better then expected! Most of these reviews I see seem like rants about delivery and wait times. I placed my order for curbside and granted did not get my order when the app said it was ready the employee did come out and apologize for the wait. Pizza was decent best thing was the cheese bread 10/10!

  • 1/5 Andrea D. 1 year ago on Google
    I order from my local humble, 77346 store. Cost $50 instead of $24 for the big box, with delivery. Arrived over an hour after out for delivery, and that was after I called to ask why it never showed up. Pizza was cold, pasta was so dry it wasnt even able to be eaten. Kids didnt even really eat it because it came so late and was cold. Total waste of money. Sorry to say that, but when I called they were like oh, its still here, he will run it right over, and it was another 20 mins. I live .4 miles from the store.

  • 1/5 Pamela 1 year ago on Google
    I can't believe what happened when I ordered from here. The delivery man walked up with the pizza under his arm like a notebook ( its all on camera) I called the store and was told they could resend the pizza again or give me a 10.00 store credit ( which is less than what I paid) we drove to the store to get the pizza. Since the Manager on duty last night told me I couldn't be refunded, I waited and call today and spoke with Samantha who told me she was the store manager but at the end of the call told me she would not repeat her name again. She told me I would have to call DoorDash( who I didn't order from to get a refund, then I told her I would post all of this and she said do that and hung up. I haven't ordered from this location in a long time due to service but tried to give another chance,, this is it!

  • 1/5 Amanda S. 1 year ago on Google
    There is a reason this branch has such a low rating. Pizza delivered raw & customer service was horrible to try to get the issue fixed. They refused to give us a refund and could not remake the pizza for 1 1/2 hrs. All they really wanted to do was give a store credit and move on. With no kitchen at home (so no way to cook the raw pizza dough) and them not being able to remake the pizza until 10pm, we ended up not having dinner. Completely unacceptable. Manager was not helpful in resolving this issue either.

  • 1/5 Christy K. 2 years ago on Google
    I ordered my pizza at 8:25 pm. It confirmed and said I should receive it within a 30-40 minute time frame, but around 9:08 pm. But fine I get it, it is Friday night so I am sure they are busy. At 9:29 I get a text that my order is out for delivery. I am about 5 minutes from the store. But again I get that I might not be the only delivery. At 10:00 pm I try to call the store and someone keeps hanging up after they answer (this is after pushing option "2" for other assistance) I finally call one last time 10:10 and press 1 as if I am placing an order. A lady answers and says she will try to help me as she is with the ordering service and not at the store. Says I should have gotten my pizza by 9:11 pm. But it does show that it is out for delivery, she is nice and just apologizes for the delay and can't do anything else. When my order finally does arrive 10:15 pm-almost 2 hours after ordering, the pizza is not hot, pizza is over cooked, my wings were extremely dry and practically no sauce on them. I also did not receive my extra sauce that I paid for. Overall extremely horrible service and the quality of the food just completely disappointing.

  • 1/5 Blake J. 2 years ago on Google
    Better pizza, better price. Follow cook instructions and deliver in a reasonable amount of time. Two hours or more is not acceptable especially for cold pizza with no flavor

  • 3/5 angie M. 2 years ago on Google
    I never received the pizza. Order was placed around 6:00 pm. I received a text 7:33 pm saying it was in route. I waited until 9:30 pm to call back to ask did something happen to the delivery person. Since I never received it I ask for my money back.

  • 2/5 Anita Goff (1SensuousLady w. 2 years ago on Google
    I ordered a pizza tonight and I am very unhappy. My delivery took over an hour and was cold when I received it. I called the store and all I could get was an; I'm sorry. No, would you like to return it for a fresh pizza or nothing. Really Pizza Hut

  • 1/5 jack R. 2 years ago on Google
    I ordered my pizza for a 4:00 pick up. It must have been in the hot box for hours as the entire pizza was brown and overcooked. There was only 1 employee working and the wait to pick it up was very long because of it.


Call +1 281-852-2017 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✗ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup
    • ✓️ No-contact delivery

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