My Experience was awesome from the moment I walked through the doors until the time I left. I didn't have an appointment, but when I told them it was my birthday and that I wanted to get a facial on that day. The front desk staff were friendly and very accommodating, and gave me the Royal treatment. They were abIe to take me as a walk-in with no waiting, and I was booked with Shay for my facial. Shay was so amazing from start to finish. I left there with a glow, a smile, and with my face feeling so refreshed. I highly recommend Massage Envy Toco Hills location. It is the boom!

⭐️⭐️⭐️⭐️⭐️Shamar was so pleasant, enjoyable & professional person. My facial was excellent & I have already made another appointment to see her again! I recommend her to anybody that wants a superb facial!👍👍👍

The service by the technician for the facials do great job and are very professional. I called in to ask about my cancellation, turns out this was not my home location which I didn’t know because it was no longer on my account. The receptionist on 7/12/22 at 9 in the morning must have had a bad day or lost her mind. She had the Nerve to say I couldn’t/shouldn’t be upset. Then tried to give me some bill story about it canceled because my 12 months were up which is a lie, I definitely started to get charged a higher amount and got an attitude.

This entire franchise is a scam. I called this location back in May 2021 months ago to cancel my subscription. They decided 6 months later to charge my credit card twice. I called the location to dispute the charges and was told by the manager that they will not cancel my subscription unless I can provide proof that I have a medical condition, or don't live within a certain radius of a massage envy location. They never informed me of this before I subscribed, otherwise I would have never done so. I am disputing these charges with my bank. They misinform customers to get them to sign up and lock them into a contract. Classic scamming!

I started a subscription with massage event Toco Hills and it was good up until April 2021. I was unable to book appointments for 2 month and the second location I go to closed down. After month 3 of no booking I decided to cancel my subscription sending them all the paperwork and even going as far as to drive to the location to hand deliver the docs but they are closed all the time and I am still being charged for a service I don’t want any more. Manger when I finally got her on the phone told me that they close down sometimes because the staff will leave. I used to really like the brand now I have a super sour taste in my mouth after dealing with them.

Thanks, MichaelG for an awesome experience. This was well-needed and overdue.

Per the recommendation of the front desk (Curtis, who was courteous and kind) and a friend who gifted me this session, I booked a one-hour allegedly "therapeutic" massage with Willie. If I had known that Willie follows a set routine using an iPad program that he will not veer from, I would have chosen someone else. (When he went out to get a hot towel for my knee, I saw his iPad in the corner of the room. I didn't have my glasses on so it was a bit blurry, but it looked like it had a countdown clock showing how long to work on specific highlighted areas of the body.) Before we started, I told Willie to forget about my back so that we would have more time to address issues with my arms, hands, legs, feet and shoulders. In my intake form I specifically did NOT choose to have my back worked on. But Willie insisted that we start with my back. I told him that would be okay as a warmup, but to spend more time on my extremities – and especially to address the pain in my left knee and left shoulder. After what seemed like a very long time of him stroking and digging into my back (he also surprisingly adjusted my spine with his elbows, after which I told him I had already seen my chiropractor the day before), I said, "I'm concerned about the time you're taking on my back. Please stop and go to the other areas of my body." But he said we had "plenty of time," and stayed with my back. But I did *not* want any more work on my back! It took several attempts to get him finally to move to my extremities. (Maybe his iPad's countdown clock gave him permission?) He did some work on my left shoulder and armpit, but it was ineffective. A day later, as I write this review, it still hurts. My left knee is also not any better. The session seemed to end abruptly, and I told him my arms and legs still felt incomplete. So he stroked my left arm a few times and popped my left hand's fingers (a move I like, which he had done to the right arm & hand, but not yet on the left). He then promised that next time he would spend more time on my extremities. I didn't reply, but thought to myself, "Sorry, Willie, there will *not* be a next time." As I was leaving, he asked me to come back next month. ("No.") SMH. I will go elsewhere the next time I want a real therapeutic massage given by someone who will LISTEN to my body (and me!). I felt safe with Willie, and he's a nice guy. He has strong hands and will adjust his pressure according to what you can handle. He would be a good massage therapist for someone who wants to relax and who doesn't need to address specific areas of pain. Unfortunately, Willie doesn't have the technical expertise for a truly therapeutic massage. He's gotten into a massage routine pattern and doesn't seem to be able to handle challenges. Although I had only experienced one of his massages, I would bet that every massage is exactly the same. (Some people like that cookie cutter approach. Not I. I prefer the LMT to adjust the focus and techniques based on my body's needs at that moment.) I hope Willie gets his deviated septum fixed soon, because the constant sniffling 👃🏾 was distracting.

William was awesome! First, he asked where my problem areas were, then hiw much pressure he should apply. He was kind, professional and knowledgeable. I will definitely see him again.

The entire crew! From front desk, to manager D'Asia and all the therapist are excellent! But Shamari, Miss Shay, with her 15+ yrs of experience was absolutely incredible! The best physical service I've ever received in my LIFE. Will be making this a monthly visit with her with out WITHOUT the membership (I recommend it if you have the $$$) . Also, I overheard others hyping up Nicci, Ray and Stephanie as excellent massage therapist so I'll be giving them a try soon too! Thanks ME Toco Hills!

Rebecca (massage therapist) and Shamari (esthetician) are absolutely amazing and they are the reason Toco Hills is my preferred location. Both amazing and personable women highly skilled at their crafts.

During my recent massage appointment, I experienced a slight delay in being taken back by my massage therapist. Although this was not ideal, I completely understand that unforeseen circumstances can arise and appointments may run behind schedule. However, what truly bothered me was the fact that my therapist concluded the massage 11 minutes earlier than the scheduled duration. This left me feeling disappointed and frustrated, considering that I had paid for a full 60-minute session but did not receive the complete allotted time. During the massage session, Nikki dedicated a significant amount of time to massaging one of my legs. However, when it came time to switch legs, she only spent about two minutes rubbing the other leg. This pattern repeated multiple times throughout the session. Upon leaving the massage room, I found it confusing and somewhat unprofessional that the massage therapist was not present to walk me out. It is customary for the therapist to guide clients out of the room and provide any necessary assistance or information. Furthermore, I experienced persistent pressure from the front desk staff to purchase gift cards and sign up for a membership, despite expressing my hesitation and need for more time to consider such commitments. Despite my clear indication that I needed more time to think, I felt continuously pressured to make a decision or spend additional money. Additionally, I informed the receptionists about my skin allergies and explicitly stated that I did not want an aromatherapy add-on due to this reason. However, they proceeded to ask me about it three more times, disregarding my initial request. This lack of attention to detail and disregard for my preferences was disappointing. Moreover, the cleanliness of the bathroom was subpar as there were no paper towels or soap available. This lack of basic amenities is not only unhygienic but also reflects poorly on the overall maintenance of the establishment. Lastly, the ambiance in the massage room was uncomfortable due to excessively loud music playing through blown-out speakers. The intention behind creating a relaxing atmosphere was undermined by this oversight, making it difficult to fully enjoy and benefit from the massage experience. In summary, my massage experience was marred by several issues including unequal attention given to each leg during the session, lack of guidance from the massage therapist upon leaving the room, persistent pressure from front desk staff to make purchases, disregard for my preferences regarding aromatherapy add-ons, inadequate cleanliness in the bathroom, and an uncomfortable ambiance in the massage room.

Shamari gave me the best facial I’ve had at any massage envy! She has earned a repeat customer I will definitely be back.

Went in for The first time since Covid thoroughly enjoyed my experience, Willie a.k.a. William was fantastic. Definitely recommend him to anyone who wants a deep tissue massage.

Shamari is an amazing skin care professional! If you want your skin to glow and be redefined then look no further! I promise you will not be disappointed.

I had a wonderful experience at Massage Envy yesterday. Shamari gave me a Microderm Infusion treatment, and now my skin feels rejuvenated and fabulous!

My $75 massage was wonderful. But at the desk afterward, I felt like I was being held up. If I came back, the cost would be $125, or I could buy a package for $125. Really? I'll fi d a freelance massage therapist. Geez!

I was having very bad neck and shoulder pain. I went when I got off of work, 4pm. The receptionist says, "oh. We're done for the day." The hours of operation are listed everywhere, 9am-8pm. What a waist of my time.

Hallie did a great job. The office seems very organized and there were no surprises with the charges. I will definitely be back.

Like.to new look of the massage envy. But HALLIE IS THE BEST. She's the only person I'll do my massage. Thank you HALLIE!

The massage was exceptional!!! Willie went over and beyond to restore balance and health to my body. Many thanks.

Wonderful experience. I was gifted a gift card and finally redeemed it last week. The front desk associates were courteous and quickly checked me in. I saw Chasidy for a facial and she was fantastic. Saw me right away, was very sweet the whole time. The facial itself was refreshing and relaxing and she gave me some tips on how to better care for my skin and problem areas at home.

Been getting massage for about 39 yrs now and Stef is one of the 2 best LMT's I've ever had a massage from. Highly recommend her.

Michael is a natural as a massage therapist. His ability to ‘read’ a client’s needs and help them is excellent. Once we ‘discovered’ Michael, we haven’t missed a beat!! He is excellent!

My experience with Shamari was wonderful. I'm just not happy about being quoted an introductory price of $75 plus $15 for an extra service I requested. I got charged $130 for the service I got instead of $75 & the extra service was discussed but not performed. However, I was charged for it. I called back & was told Shamari was in session and they would call me back after verifying with her that the extra service was not performed. I didn't receive a call back yesterday, but maybe it will still happen. Even though I really like Shamari and her service, I probably won't go back because that definitely left a bad taste for me. I budgeted for and expected to pay $75 plus $15, which was what I was quoted over the phone. 9-26-23 UPDATE The manager, D'Asia, contacted me & gave me a refund. She was very apologetic about my experience and wanted to make it right. I appreciate that. Just to reiterate, the service with the aesthetician was wonderful.

The session was AMAZING! She applied the perfect pressure and helped my sore shoulder the feel better.

The massage therapist was in a hurry. Too rough and really didn’t seem interested. Actually did more damage than good. Will not go back or recommend. Honestly he didn’t even seem to know muscle groups or how to work out tension.

Steveisha did an amazing job at working out the knots in my back and massaging my legs!! Definitely would go back to see her !

Rebecca is the Best. Not only is the massage fantastic, Rebecca greets us with a smile, verifies what we need to focus on and offers just the right amount of pressure to relieve my neck and back pain.

My therapist was amazing, his touch and pressure was tight on point and he spent the time on the places that I said was the most important, I have been a massage envy member for years and this is by far the best therapist I have ever had!

Halie gives a fantastic massage…very relaxing. Just the right amount of pressure. She is professional and I would highly recommend her,

After being a member since 2019 Massage Envy Toco Hills gave me the hardest time during the pandemic. After losing my job I wanted to cancel my membership, but it wasn’t allowed unless I paid for a month of services I did not want and never used. They continued to charge me for the membership for months. During that time I couldn’t use the membership because my account was delinquent. Once I paid for the months of services I was never able to use, I canceled the membership. The cancellation contract says after cancelling you have 60 days to use accrued services. I was told that I was unable to use to the services I accrued because “the manager and I must have had some type of disagreement.” I never talked to the manager. So after being forced to pay for 3 months of services I never used , I still can’t use them. I honesty feel ripped off.

My Sister purchased a massage for my mother for Mother’s Day. Online they had a Mother’s Day Special if you purchased one 60 minute massage you would get one free. I called this location multiple times to verify that the massage my sister purchased included a free 60 minute massage. The man I spoke to at the desk said yes it did. I asked the desk clerk multiple times to send a receipt or confirmation code as proof of purchase for my sister. The desk clerk confirmed that he sent the email but my sister never received her receipt nor a confirmation email. I called this location multiple times on Mother’s Day before the appointment no one answered. My mother and grandmother both planned on getting a massage only to find out only one massage was purchased. The “free” massage that was supposed to be included was apparently a gift card/voucher and was not included in this purchase. Even though the value of the massage was the same price. I just felt like this should of been explained when I called the first time. It was very disappointing but never again.

Such kind employees and a very relaxing environment. I completely messed up thinking my massage was at 10:30am when it was in fact at 10am and they were still extremely accommodating. Michael is a great and gentle masseuse for people like myself who don’t like deep tissue massages. Highly recommend this location and will be a returning customer…but next time, I’ll be sure to be on time!

Horrible management at Toco Hills Massage Envy. I’ve been a member over 5 years. I loved an hour way and tried to transfer my membership. Franchisee refused the transfer request. I tried to call Toco Hills for 2 days using the published number and get the message that the mailbox is full and cannot leave a message. I called another location and they had the same number for Toco Hills. I also sent them an email but haven’t gotten a response. The management company is poor and the employees and members deserve better.