I went to this Minute Clinic on a Saturday as a walk-in.....got up extra early to make sure I didn't have to wait all day. I was the second person in line.....the PA/nurse only wanted to see people who had made an appointment, which defeats the purpose of people being able to "walk in". I left after 2 hours. Their customer service skills leaves a lot to be desired. I ended up going to another after hours clinic and was seen in 15 minutes. I won't be going back to this one ever again.

Understaffed with insane wait times. After not being able to book online, I went into the clinic and waited for over two hours before getting a text that my turn was 30 minutes away. But when I returned to the front it said the clinic was closed for lunch for another 38 minutes. I waited another 30 minutes only for the nurse practitioner to come out and say I was next in line, but she was going to take a 30 minute break. Overall, after nearly 3 hours of waiting I left without getting any care. This place is garbage.

Went for routine tb testing for work because I thought it would be quick. Clotted twice! 3rd time they sent me to quest to have it done. will go to a real doctors office next time.

Had an appointment to get a covid antibody test at 6:30 pm and was next in line after the patients they were currently engaged with. Was left to wait until I inquired why it was taking so long at 7:15 pm and some extremely rude female Dr. gave me some short incoherent response and closed the door in my face. This is supposed to be "Minute Clinic" not "45 minute clinic"...if it's THAT serious, they need to be across the street at Emory hospital, and for the Doctor to show zero professional etiquette and close the door in my face when I'm trying to get answers, is unacceptable.

Made an appointment to see a provider for today! I got there 5 minutes after the appointed time, however it was only one nurse available. She was seeing someone so I had to wait anyway. Waited another 5 minutes before she was finished with the lady in front of me. I went to the little office and told her what I was there for. She said that she was unable to see me at the time and would I like to reschedule. I told her sure, I made an appointment for 1:15pm the next day. I'm confused as to why they cancelled my appointment for tomorrow. If they don't provide the service I requested, they should say so. They gave me no explanation as to why they cancelled my appointment. I will not go back to this location.

My eight year old was super committed to getting her flu shot at this location because of her experience here in prior years. The first time we walked in, we saw Janet, but the clinic was near closing time. She immediately formed a rapport with my daughter, and we assured her we would return. Yesterday, I schedule a visit and was seen immediately by Janet. She was knowledgeable, personable and got me in and out quickly. She remembered my daughter and asked about her flu shot. I told her that I would bring her in. Today, I went to go get my daughter's shot. Obviously, we were looking for Janet, who wasn't working today. We encountered a very sharp tongued, smart alec provider (short hair in a pigtail, brown skin with glasses). Her attitude was the worst. So bad that I didn't feel comfortable with her providing the shot to my child. Do better. Her customer service, alone put me off of the entire operation.

While the nurse was pleasant enough, I went in early in the day and got right in. I knew exactly what was wrong with me (recurrent) and just needed a prescription. I have Medicare and was told that the visit would cost me nothing except for the prescription. With filling out info, the appointment took less than 10 minutes. One dipstick later, I was out of her office. (It was a TWO hour wait to get the Rx filled, so you can shop and spend more money there while you are sick). Lo! I got a bill for $143. They did not file my Medicare, and when they finally did when I called about it, it did not cover the entire cost. The bill is still $95. They are blaming me because the nurse was wrong and billing said that I should've known better, didn't I read all about Medicare first and visit the CVS page? Uh, no. That is why I asked first thing.

I've been to this particular location twice and had excellent care. I came in with a cough, left with the advice and meds that I needed and had a really wonderful and caring interaction with the nurse, Sharlencia, NP. She was great! Today I went again for an ear infection. It was quick, convenient, easy, and again the nurse, Janet, NP was wonderfully caring and so very kind! I was really on the fence about going to a minute clinic, but I'll definitely keep using them in the future, especially this location.

If I could give this location zero stars, I would. We scheduled two appointments for Covid testing and arrived before the first one. All signs said to wait for a call. So we waited, waited. 20 minutes later we spoke with another patient who had also been waiting since before his appointment time. He had been called and given conflicting information, and then they canceled his appointment "because he was late ". Lo and behold, we received the call with the same information. On the phone, they stated they had tried to call us multiple times (calls that we never received) and because we were "late" they would not test our son (who was the first appointment). When I went in to speak with them, it turned out they had been watching us sitting and waiting the ENTIRE time. No signal, no wave, with every opportunity to. The customer service here was ridiculous. Don't waste your time, money, or energy.

Wait times are horrible and then when you have questions about medicine the people on the phone don’t have any customers service. Employee name Janet Renfeow gets smart with you on the phone and is very rude. She talks over you and acts like a know it all type person. Don’t need to be working in a field with patients PERIOD.

This week, my mother and I had an appointment to this MinuteClinic. They assisted us on time. The consultation with NP Ms. Robinson and NP Ms. Renfrow was wonderful. They took the time to understand our concerns, and they gave us important health advice. Remarkable service and I recommend this clinic for any common health diagnosis.