3/5 More Than a M. 1 year ago on Google
My
husband
and
I
are
military
(USAF)
-
he’s
a
chaplain
and
I’m
a
lawyer.
We
just
returned
to
the
US
after
being
stationed
in
England
for
three
years.
My
husband
grew
up
in
the
area
and
has
eaten
here
before,
so
we
stopped
by
to
visit
and
eat
with
two
friends.
I
thought
it
would
be
fun
to
compare
the
fare
to
good
from
actual
British
pubs
which
were
our
staple
while
stationed
overseas.
From
our
initial
welcome,
we
thought
it
would
be
a
great
visit.
Management’s
customer
service
and
professionalism,
however,
could
do
with
some
work.
It
is
absolutely
unprofessional
to
walk
past
a
customer’s
table,
after
a
complaint
has
been
resolved
and
the
customer
agreed
to
pay
for
a
meal
that
doesn’t
meet
their
dietary
restrictions,
and
make
an
inappropriate
comment
in
passing.
This
is
particularly
inappropriate
after
sending
the
poor
wait
staff
to
address
the
issue,
in
lieu
of
addressing
it
yourself
as
management.
Not
once
did
management
stop
by
our
table
and
the
only
time
he
made
an
appearance
was
to
pass
our
table
and
make
the
comment.
Totally
understandable
if
the
customer
is
causing
a
fuss
-
not
understandable
in
this
instance.
Aside
from
that,
the
wait
staff
themselves
were
very
friendly
when
we
entered
the
establishment.
The
chicken
wings,
fries
and
salmon
BLT
were
good,
as
recommended
by
our
waitress.
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