1/5 Noel F. 3 years ago on Google
Im
not
the
type
to
do
reviews
but
knowing
the
value
of
this
business
makes
me
feel
that
it’s
only
right
to
comment
on
the
customer
experience.
I’m
a
big
fan
of
the
quality
of
food
served
here.
I
recommend
Gus’s
to
all
of
my
friends
and
lately
I
have
visited
this
location
more
often
than
I
need
to.
However,
a
friend
and
I
called
into
Gus’s
to
place
a
to-go
order.
The
cashier
told
us
to
hold
on
as
we
heard
her
take
an
additional
3
to
4
orders
and
not
return
to
us.
Not
making
it
a
big
deal,
we
hung
up
and
decided
to
just
order
take
out
from
the
store.
When
we
arrived
and
started
to
place
our
order,
the
cashier
mentioned
that
they
didn’t
have
any
wings,
so
it
would
be
at
our
expense
to
substitute.
It
was
odd
to
me
that
there
was
no
customer
incentive,
like
offering
a
tender
instead
of
a
wing
or
anything
logical
to
make
the
sale
happen.
Knowing
that
rules
change,
I
accepted
it
and
continued
to
order.
I
did
ask
to
speak
with
the
manager
regarding
a
few
things
that
did
not
sit
right
with
me.
The
cashier
yelled
his
names
a
few
times
from
her
micro
before
assuming
that
he
wasn’t
around.
She
turned
to
tell
me
and
said
that
he
wasn’t
“in
house”.
20
or
30
minutes
go
by
and
we
hear
our
names
being
called
to
inform
us
that
our
order
was
ready.
When
we
get
to
the
front,
I
am
asked
if
I
would
settle
for
a
3
wing
meal
for
one
of
the
three
meals
that
I
ordered.
Instantly,
I
thought
“what
about
being
out
of
wings
and
trying
to
up
sale
me?”
But
I
didn’t
mention
it.
Instead,
I
took
the
offer.
We
paid
for
2
ranch
cups
at
separate
times.
The
cashier
put
the
first
half
into
the
tip
jar,
I
followed
her
lead
with
the
remaining
dollar
for
my
ranch.
It
was
also
very
odd
to
my
friend
and
I
that
she
paid
herself
for
ranch
and
not
the
store.
But
we
are
again,
minding
our
business
and
moving
forward.
I
start
to
look
around
the
restaurant
to
notice
a
long
line
forming
at
the
door,
a
few
servers
wandering
around
aimlessly,
no
manager,
and
no
team
work
as
a
collective.
Fast
forward..we
get
our
food
and
finally
leave.
When
we
get
to
the
car
I
noticed
that
I
didn’t
get
the
additional
small
Mac
and
cheese
that
I
ordered
and
I
went
back
into
the
store.
When
I
reached
the
counter,
the
restaurant
had
seemed
to
have
gotten
much
busier
and
there
was
still
no
urgency
amongst
the
manager-less
crew.
At
6:34PM
after
standing
at
the
bar
for
way
longer
than
expected,
I
notice
that
the
original
cashier
is
in
the
back
of
the
kitchen
checking
her
phones
messages.
Then
I
noticed
her
calling
someone.
This
is
perfectly
fine,
when
you
do
not
have
a
restaurant
full
of
guest
who
haven’t
been
greeted.
There
was
one
server,
who
I
had
a
pleasant
dine
in
experience
with
previously,
he
and
another
gent
were
the
only
two
trying
to
assist
people
who
were
clearly
growing
impatient
by
the
lack
of
southern
hospitality.
I
waited
far
to
long
for
a
scoop
of
a
small
Mac
and
cheese.
Hell,
we
got
our
orders
before
the
two
women
who
ordered
before
us
got
their
food.
The
whole
experience
was
chaotic.
It
completely
blew
my
mind
that
this
is
the
way
that
a
Friday
night
in
Downtown
Atlanta
was
going
at
one
of
the
best
chicken
restaurants
in
the
country.
Being
that
I
have
worked
under
Wendy,
the
Owner
and
Operator,
for
many
years,
I
know
for
a
fact
that
this
is
not
her
expectations
for
her
store.
I
left
at
6:40PM
to
only
get
home
and
realize
that
they
still
got
my
order
wrong.
Out
of
the
three
meals
that
I
ordered,
I
personally
ordered
a
3
piece
Dark
w/
Greens,
Fries,
and
Mac
and
cheese.
I
didn’t
get
my
fries.
I
have
dined
at
this
location
many
times.
Never
have
I
had
to
bring
any
insinuation
that
I
have
had
a
relationship
with
this
company.
What
would
be
the
point?
So
for
me
to
have
mentioned
it
and
still
not
get
any
proper
service
is
terrible.
I
don’t
want
anyone
to
get
in
trouble
but
I
do
want
this
location
to
tighten
up.
A
similar
manager-less
moment
happened
when
I
dined
in
my
very
first
time
eating
at
this
location
back
in
the
fall.
The
crew
did
not
have
each
other’s
best
interest
at
heart
and
it’s
obvious
that
they
will
let
a
server
sink
before
reaching
in
to
help.
Great
job
Kitchen
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