1/5 William M. 1 year ago on Google
Me
and
my
Fiancé
went
here
for
lunch,
and
we
left
with
a
very
disappointing
experience.
The
server
Lukas
was
very
polite,
but
I
can’t
say
the
same
for
Natalie
the
“manager”.
We
ordered
a
pitcher
of
beer
and
our
server
asked
if
we
would
like
two
glasses.
When
brought
out
it
was
two
glasses
or
beer,
not
a
pitcher.
(In
my
experience
when
you
order
a
pitcher
the
server
asks
how
many
glasses
you
want
with
that,
and
we
said
two)
We
notified
the
server
of
the
misunderstanding,
and
that
we
wanted
a
pitcher
of
beer.
He
was
polite
and
apologized
for
the
misunderstanding.
He
told
us
that
he
“would
bring
us
a
pitcher,
and
do
you
just
want
me
to
leave
the
two
pints
for
y’all”.
We
said
yes,
thinking
we
obviously
wouldn’t
be
charged
for
that
mistake.
As
we
were
finishing
up
our
pitcher
and
about
to
leave
we
noticed
the
check
had
charged
us
for
both
the
pints
and
the
pitcher.
(Obviously
we
would
have
told
the
server
to
take
the
two
mistaken
pints
back
if
we
thought
they
would
charge
us
for
that)
The
server
then
went
back
to
see
if
he
could
get
manager
approval
to
take
the
two
pints
off
of
the
check.
He
did
come
back
with
the
adjusted
check,
but
then
proceeded
to
remove
the
remainder
of
our
pitcher
of
beer
(about
two
beers
remaining
in
pitcher)
and
told
us
his
manager
Natalie
said
we
could
finish
the
pitcher
to
make
up
for
the
two
pints
we
were
not
charged
for.
My
Fiancé
and
I
both
asked
to
talk
with
the
manager.
(You
would
think
in
a
customer
services
industry
they
would
have
reacted
to
the
misunderstanding
a
bit
different).
“The
manager”
Natalie
was
extremely
rude
to
the
both
of
us,
said
some
disrespectful
word,
turned
her
back
on
the
both
of
us
and
decided
to
discontinue
the
conversation.
Advice:
find
a
manager
willing
to
provide
quality
conflict
resolution
because
Natalie
did
not
hold
any
positive
quality
I
would
seek
in
a
manager.
GET
BETTER!
I
love
Mellow
Mushroom,
but
I
will
never
go
back
to
this
location.
I
will
drive
the
extra
mile
to
go
to
one
of
the
two
other
locations
in
the
area.