5/5 Rhonda C. 9 months ago on Google
Today,
I
had
an
excellent
Guest
Care
experience
with
Guest
Care
Associate
April
who
followed
Kroger's
Return
Policy
specifically
as
it
stated
and
did
NOT
create
their
OWN
store
rules
like
the
majority
of
Kroger
Stores
Management
do
that
I've
recently
learned
are
NOT
honoring
and
are
doing
their
OWN
thing
which
makes
a
simple
and
clearly
stated
policy
confusing
for
many
customers.
April
did
such
an
excellent
job
that
I
sent
an
email
to
CEO
Rodney
McMullen
giving
her
and
the
Store
Manager,
Matt
Kudos
and
hopefully
they
will
keep
them
on
the
team
as
a
face
for
the
Kroger
Family
brand
and/or
promote
them
both
as
they
followed
Kroger's
policies
and
procedures
and
take
heed
to
Federal
Trade
Commission
and
Georgia's
Attorney
General's
Office
and
Consumer
Protection
Division
laws
that
will
keep
Kroger
out
of
any
big
financially
impacting
civil
suits,
liabilities,
investigations,
and
potential
prosecution.
If
Kroger's
current
return
policy
is
NOT
working
for
majority
of
the
stores,
then
why
NOT
just
change
the
policy
as
they
see
fit
for
ALL
stores
and
let
the
public
know
what
they
can
and/or
cannot
do
as
far
as
returns
and
refunds
go.
Over
160+
stores
with
each
store
doing
their
OWN
thing
is
NOT
going
to
work
for
customers
and
the
community.
And
for
Matt
and
April,
keep
up
the
great
work
and
job
well
done.